18 of 18 IVR Jobs in the UK

You'll leverage technologies such as process mining, predictive analytics, and intelligent decision support systems, while also incorporating complementary AI capabilities including voice technologies (IVR, voice-to-text), computer vision (image and video-based diagnostics), and natural language processing where they provide strategic value. Beyond our customer-facing products, you More ❯

and limitations of each solution. Demonstrate awareness of the broader CCaaS ecosystem including vendors providing capabilities such as call recording, call assurance, natural language IVR, translation services, transcription, centralised management, audit and related CCaaS AI capabilities. Customer Experience Strategy: Collaborate with customers to define their customer experience (CX) strategy. Act More ❯

quickly. 1-2 years' experience in the life science industry. Previous experience working in a fast-paced, entrepreneurial environment preferred. Prior experience delivering voice (IVR), web (IWR), and mobile (IMR) platforms a big plus. Familiarity using SQL a plus. Skills: Strong attention to detail and quality-focus. Strong customer service More ❯

etc.), Container Registry, Docker Experience with Google Cloud Services Domain knowledge requirements: Telecom knowledge will be useful E-Commerce Call center care systems – e.g., IVR integrations, Agent desktop Payments and collection Identity and Authentication Service Mesh (Istio, etc.); Knowledge Background of ESB or SOA; Gradle/Maven/Build tools More ❯

aligned remit area. Essential requirements 8-10 + year experience for applications running in MS Windows platform. Working knowledge of Contact Centre applications like IVR, Genesys etc. Good knowledge on IVR and its designing with flow. Knowledge in Genesys Systems and technology. Experience with Microsoft Office products - O365, PowerPoint, Word More ❯

quickly. 2-4 years' experience in the life science industry. Previous experience working in a fast-paced, entrepreneurial environment preferred. Prior experience delivering voice (IVR), web (IWR), and mobile (IMR) platforms a big plus. Familiarity using SQL a plus. Skills: Strong attention to detail and quality-focus. Strong customer service More ❯

or voice industry Minimum 3 years' experience with effort estimation and technical design for Amazon Connect and related technologies Deep understanding of call flows, IVR trees, email and chat channel designs and contact centre operations At least 1 AWS Associate Level Certification Hands on Experience with Amazon Connect, Amazon Lex More ❯

to understand technical software concepts and comfortable interacting with databases. Previous experience working in a fast-paced, entrepreneurial environment preferred. Prior experience testing voice (IVR), web (IWR), and mobile (IMR) platforms a big plus. Skills: Strong attention to detail. Excellent time management skills. Good communication skills. A high-level of More ❯

robotic process automation (RPA) tools. This expertise includes native chatbot support, natural language processing (NLP), optical character recognition (OCR), native Citrix automation, document processing, IVR/IVA, Workflow management, native RPA connector/copilot for core Generative AI features like Content Creation, Summarisation, Classification, Sentiment Analysis, Code Generation with internal More ❯

robotic process automation (RPA) tools. This expertise includes native chatbot support, natural language processing (NLP), optical character recognition (OCR), native Citrix automation, document processing, IVR/IVA, Workflow management, native RPA connector/copilot for core Generative AI features like Content Creation, Summarisation, Classification, Sentiment Analysis, Code Generation with internal More ❯

centre technologies specifically Amazon Connect. You'll also be proficient in designing, implementing and optimising contact centre environments including call routing, Interactive Voice Response (IVR) and journey automation using Gen AI utalising Q In Connect integration within CRM systems. You'll have a background in application architecture, and business data More ❯

with strong problem-solving and debugging skills. Desirable: Experience within customer or call centre industry is highly advantageous. Experience with tech such as interactive voice response systems, customer service simulations. Experienced Agile development methodologies such as Scrum or Kanban. Experience working with version control systems (e.g. Git) Experience or certifications … with cloud hosting platforms such as AWS, Azure or GCP. In-depth knowledge or an understanding of contact centre technologies (e.g., ACD, IVR, CTI) and telecommunications protocols (e.g., VoIP, SIP, PSTN). What can you expect? Salary: £65,000 per annum (reflective of experience) Location: Salford, Greater Manchester Working Model More ❯

with strong problem-solving and debugging skills. Desirable: Experience within customer or call centre industry is highly advantageous. Experience with tech such as interactive voice response systems, customer service simulations. Experienced Agile development methodologies such as Scrum or Kanban. Experience working with version control systems (e.g. Git) Experience or certifications … with cloud hosting platforms such as AWS, Azure or GCP. In-depth knowledge or an understanding of contact centre technologies (e.g., ACD, IVR, CTI) and telecommunications protocols (e.g., VoIP, SIP, PSTN). DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and More ❯

with strong problem-solving and debugging skills. Desirable: Experience within customer or call centre industry is highly advantageous. Experience with tech such as interactive voice response systems, customer service simulations. Experienced Agile development methodologies such as Scrum or Kanban. Experience working with version control systems (e.g. Git) Experience or certifications … with cloud hosting platforms such as AWS, Azure or GCP. In-depth knowledge or an understanding of contact centre technologies (e.g., ACD, IVR, CTI) and telecommunications protocols (e.g., VoIP, SIP, PSTN). DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and More ❯

with strong problem-solving and debugging skills. Desirable: Experience within customer or call centre industry is highly advantageous. Experience with tech such as interactive voice response systems, customer service simulations. Experienced Agile development methodologies such as Scrum or Kanban. Experience working with version control systems (e.g. Git) Experience or certifications … with cloud hosting platforms such as AWS, Azure or GCP. In-depth knowledge or an understanding of contact centre technologies (e.g., ACD, IVR, CTI) and telecommunications protocols (e.g., VoIP, SIP, PSTN). Why Join Us? Salary: £65,000 per annum (reflective of experience) Location: Salford, Greater Manchester - Working Model: Office More ❯

the primary, accountable lead, and trusted advisor, dedicated to driving value for our customers. Omilia is the leading provider of Natural Language Understanding enabled IVR & natural dialogue interaction solutions. At Omilia we are engaged to provide the most human-like human-to-machine communication experiences and technologies in order to … support customers in multiple time zones including the United States; Fluent in English and German. Will be a plus Experience with Contact Center and IVR solutions; Experience in AI-related business. Benefits Fixed compensation; Long-term employment with the working days vacation; Development in professional growth (courses, training, etc); Being More ❯

routing and customer menus. You'll track the success of these initiatives and suggest improvements. Collaborating with Platform teams on the transformation of our IVR and colleague platform. Supporting others to understand the telephony landscape. Why Lloyds Banking Group Like the modern Britain we serve, we're evolving. Investing billions … telephony platforms: You should have a solid grasp of the telephony systems used, including their functionalities and limitations. Familiarity with the Interactive Voice Response (IVR) system is crucial. Data analysis skills: You need to be adept at analysing data from multiple sources to generate insights, identify trends, pinpoint areas for More ❯

Overview: The Director, Global Business Development will focus on identifying, developing and winning non-U.S. business opportunities. Responsibilities: Responsible for selling clinical trials software (IVR/IWR) to pharmaceutical and biotech companies Achieving company sales goals Establish and maintain client relationships while prospecting for new opportunities Educate customers on the … in the creation of new sales plans and strategies Education: Bachelor's degree or equivalent and/or appropriate experience Experience: 4-7 years IVR/IWR or pharmaceutical services related sales experience Proven track record of success in Business to Business Software sales Ability to understand and communicate technical More ❯