1 to 25 of 233 Remote Incident Management Jobs in the UK

Join Police Digital Service as NMC Cyber Incident Management Lead £65,000 - £70,000 About Police Digital Service Police Digital Service strives to be the go-to partner for technology developments and programmes across UK policing. The National Management Centre (NMC) is part of Police Digital Service … effective reporting of cyber security incidents within the NMC, along with any issues concerning quality and delivery of the service. You will have line management responsibility for the team of Cyber Incident Leads. Accountable for the evolution and development of the Incident Management Service with regards … to continuously improving People, Processes and Technology. Responsible for the progression of key service deliverables, Incident Response Planning, Cyber Incident Exercising and driving collaboration with wider NMC engagements where required. Ownership for creating, developing and facilitating cyber incident exercises for customers. Allocate resources to deliver incident more »

Job Description Position: Major Incident Manager (Technical Service Desk) Location: Hybrid (2 days per week in Leeds site or co-located with our customer in the Manchester site) On-call: Required on a rota basis to cover with a Shift Pattern covering 24/7/365 rotating shifts … provides Level 2 Support to investigate, diagnose, monitor, and resolve alerts and incidents, escalating as necessary to the wider support model. As a Major Incident Manager (MI), you will standardize and improve our Service Management structure and governance framework and support the delivery of service to key clients … in the Secure Government Services business. You will lead major incident resolution, orchestrate cross-functional efforts, and ensure efficient incident response to minimise downtime and maintain service quality. Key Responsibilities: Incident Management: Lead the major incident response process across technical teams, support functions, and management more »

Job Details: IT Service Management Specialist - Incident, Major Incident and Request Manager Vacancy Name: IT Service Management Specialist - Incident, Major Incident and Request Manager Vacancy No: VN1538 Employment Type: Full-Time Primary Work Location: People's Partnership - Manhattan Building, Crawley Description: IT Service Management Specialist – Incident, Major Incident & Service Request Manager About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine … everyone gets the opportunity to come to work and be the best version of themselves. What you'll be doing: Own and manage the Incident, Major Incident and Service Request processes ensuring policies, processes and procedures are documented and implemented. Ensure the assigned processes are all clearly communicated more »

Incident Manager - Operations £500pd Inside IR35 10 days per month required on site - Locations: London, Cardiff or Manchester ASAP Start emagine is a high-end professional services consultancy and solutions firm specializing in providing business and technology services to the financial services sector. We power progress, solve challenges, and … positive and equitable working environment with our consultants and colleagues, stemming from our core values: Confident, Dedicated, Responsible, Genuine. We are seeking an experienced Incident Manager with a retail banking background to help strengthen our incident management function, which requires immediate enhancements. In this role, you will … be responsible for overseeing operational events and risks, managing high-severity incidents, and leading post-incident reviews. The emphasis will be on hands-on problem-solving rather than strategic planning, ensuring incidents are efficiently resolved while documenting outcomes and driving continuous improvements within the organization. Key Responsibilities: Manage and more »

Deployment Issue & Incident Management Support Duration: 6 months (initial) IR35 Status: Inside IR35 Location: Fully Remote Our client, a major UK retail and financial services provider, is seeking a Deployment Issue & Incident Management Support Specialist to join their team on a hardware deployment project. Reporting to … and workflows up to date. Coordinate, manage, and drive issue resolution during deployment. Act as the key point of contact for day-to-day incident management, proactively identifying and resolving deployment issues. Liaise with delivery partners and BAU support teams to facilitate smooth issue resolution. Monitor and report … on deployment progress, highlighting any roadblocks. Own and drive incident resolution, ensuring escalations are handled promptly and effectively. Maintain detailed documentation, including incident logs and daily progress reports. Work closely with internal schedulers to address any programme or branch-raised incidents. Co-chair daily WAR room meetings, updating more »

Join Maersk’s groundbreaking Cyber Team: Redefining Incident Management & Response Imagine a career where you're not just responding to security incidents—you’re revolutionising how it’s done. At Maersk, one of the world’s largest and most respected logistics and shipping companies, our Cyber team is … pioneering a whole new approach to incident response. This isn’t your typical SOC/CERT role: our combined fire team approach is built on cutting-edge research and designed to drive change, resilience, and agility in ways the industry has never seen before. Here, you’ll be part … of a dynamic team that works together to defend, adapt, and innovate with freedom and purpose. You won’t just work on Incident Management; you’ll help improve how it’s done. Dive into purple teaming, create and refine world-class detections, shape change projects, and push the more »

Join Maersk's groundbreaking Cyber Team: Redefining Incident Management & Response Imagine a career where you're not just responding to security incidents-you're revolutionising how it's done. At Maersk, one of the world's largest and most respected logistics and shipping companies, our Cyber team is … pioneering a whole new approach to incident response. This isn't your typical SOC/CERT role: our combined fire team approach is built on cutting-edge research and designed to drive change, resilience, and agility in ways the industry has never seen before. Here, you'll be part … of a dynamic team that works together to defend, adapt, and innovate with freedom and purpose. You won't just work on Incident Management; you'll help improve how it's done. Dive into purple teaming, create and refine world-class detections, shape change projects, and push the more »

with Financial Database Software will be highly advantageous! The Client: Has an extremely proud history and is one of the UK's largest wealth management firms, which has a heritage dating back to 1742 and a listing on the London Stock Exchange. It's a hybrid role with potentially … taking Calls, Tickets & Escalations via email/portal related to Line of Business Applications Cement relationships with strategic suppliers and key outsource providers & effective management of these relationships. Responsible for supporting the incident management process ensuring, where possible, first-time resolution can be achieved by troubleshooting, diagnosing … Teams Taking ownership of incidents and managing through to resolution from point of contact, proactively keeping the customer informed of progress Responsible for Problem Management processes to reduce the volume of incidents impacting your colleagues Work collaboratively within your team and across the wider IT function to ensure IT more »

with Financial Database Software will be highly advantageous! The Client: Has an extremely proud history and is one of the UK's largest wealth management firms, which has a heritage dating back to 1742 and a listing on the London Stock Exchange. It's a hybrid role with potentially … taking Calls, Tickets & Escalations via email/portal related to Line of Business Applications Cement relationships with strategic suppliers and key outsource providers & effective management of these relationships. Responsible for supporting the incident management process ensuring, where possible, first-time resolution can be achieved by troubleshooting, diagnosing … Teams Taking ownership of incidents and managing through to resolution from point of contact, proactively keeping the customer informed of progress Responsible for Problem Management processes to reduce the volume of incidents impacting your colleagues Work collaboratively within your team and across the wider IT function to ensure IT more »

multitask, prioritize workload, and manage competing demands. * Experience in analyzing IT logs and event sources is preferred. * Monitor and administer Security Information and Event Management (SIEM). * Malware analysis and forensics research. * Understanding/differentiation of intrusion attempts and false positives. * Investigation tracking and threat resolution. * Familiarity with data … Expertise in computer forensics, cybersecurity laws and regulations, operating systems, and intelligence gathering and sharing techniques. * Strong knowledge of cloud computing, network defence, identity management, incident management, and network security. * Extensive experience in a Security Operations Centre (SOC) environment with a proven background in incident response. … multitask, prioritize workload, and manage competing demands. * Experience in analyzing IT logs and event sources is preferred. * Monitor and administer Security Information and Event Management (SIEM). * Malware analysis and forensics research. * Understanding/differentiation of intrusion attempts and false positives. * Investigation tracking and threat resolution. * Familiarity with data more »

to £60,000 plus a 10% annual bonus. Weare seeking a highly skilled and proactive Service Delivery Manager to oversee all customer service issue management and incident resolution. You will possess both a strong technical background in supporting software and hardware solutions, as well as the leadership capabilities … that service delivery meets and exceeds the contracted service levels, while continuously improving the customer experience. What is expected of the Service Delivery Manager? Incident Management: Oversee the incident management process, ensuring the timely and effective resolution of customer-reported issues Act as the point of … incidents, ensuring that they are managed swiftly and appropriately Identify root causes of issues, working with relevant technical teams to prevent recurrence Service Level Management: Monitor, track, and report on service delivery performance, ensuring that service levels are consistently met or exceeded in accordance with contractual agreements Work with more »

of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused … all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Technical Account Management, Engineering and Customer Success teams. What you’ll do: Operational Practices Establish and manage operational practices and ensure we design, implement and operate a … support model that is fit for purpose for our future. Implement proactive solutions for incident and problem detection, response and remediation and continuous improvement. Owner of the operational integrity of all production environments. Production Monitoring and Operational Reporting Adopt a “Measure Everything” approach to ensure that internal service level more »

Service (DTS). Support and learn all aspects of the day-to-day operation of the Service Desk. Operate the key processes of Event Management, Incident Management, Problem Management, Service Request Management, Knowledge Management within the ITIL framework. Managing customer and vendor queries received … internal departments, and Third-Party Suppliers. Required Experience Ideally experience and knowledge within the transport industry, specifically rail. Understand and support Problem and Change Management processes. Understand the benefits of Service Improvement management and delivery. Excellent problem solving and analytical skills. Must be technically proactive minded and willing … to learn. Be competent in document management and the use of Microsoft Word and PowerPoint. Must have prior reporting skills and Microsoft Excel experience. Experience in identifying, managing, diagnosing, and resolving technical issues related to interfaces, APIs security (compliance, TLS, certificate management). Understand cloud platforms, web applications more »

Contract Type Permanent Hours Full Time About the role As a Security Engineering Manager, you will lead a squad within Detection Engineering, focusing on management, leadership, and delivering cyber defensive outcomes at Tesco. Your primary responsibility is to guide a team of security engineers in developing and implementing security … Define and drive procedures to identify detection opportunities, assess risk reduction, and ensure mature detection outcomes, reporting detection quality, coverage and cost where required. Incident Management, Incident Investigation & Response : Coordination with security operations teams to support incident management, investigation and response activities when required. Research … planning, designing, building, testing, deploying and maintenance and how this applies to their role. Delivery Methodologies : Understanding of Agile and other methodologies, including product management frameworks, and of the full product management lifecycle and how different Agile practices can be used. Relevant Operational skills required: Management & Leadership more »

Incident Analyst Contract - 9 months Reading - Hybrid working MBNL deliver and manage the mobile infrastructure that enables digital Britain. This is achieved by providing Transmission, Infrastructure Assurance and Tower and Operational Services to EE/BT and Three. The Operational Services directorate is accountable for ensuring the network sites … are always accessible and available. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost. Reporting to the Senior Incident Assurance Manager this role will relentlessly manage the delivery of … Incident Assurance services by the supplier ecosystem to achieve agreed business outcomes and performance targets set by EE/BT, Three and the MBNL AOP. To work with all levels in the supplier ecosystem, EE/BT, Three and MBNL to create a high performing, service-based organisation and more »

Senior Information Security Analyst, you will report to the IT Security Manager to support executing security programme, continue improvement of cyber security risk and incident management process, and perform day to day information security activities. This role is a hybrid role with 1 - 2 days on-site weekly … cyber security measures and protocols. Conduct regular system tests and lead response to security breaches. Perform risk assessment and lead the risk and vulnerabilities management process Oversee security incident management process Provide training and guidance to staff on cyber security best practices. Coordinate with internal and external … enhance security measures. Ensure compliance with the latest laws and regulations regarding cyber security. Profile Solid experience in Information Security, preferably in GRC, vulnerabilities management and incident response management Familiar with ISO27001, NIST Excellent stakeholders management skills Certifications such as CISM, CISSP or similar are an more »

review our hybrid work model, and the specific requirements may change at any time. Team Intro The US Security and Privacy Operations - Data Protection Incident Responder will report to the USDS Resiliency Operations Center Lead. This position is responsible for managing incidents that are escalated from business units to … investigate, coordinate cross-functional triage and mitigation activities, remediation coordination and tracking, reporting and communication, and escalate to the Enterprise Incident Response Lead if the incident reaches a crisis threshold. This position requires the ability to work well under pressure, act quickly, bring the right people to the … table, and understand processes to analyze situations accurately. Responsibilities Ensure incident response processes are executed to support incident remediation activities, communications, and connection to crisis management if necessary. Communicate incident response concepts and protocols in a digestible manner to non-technical audiences. Supports tracking/maintenance more »

About this role Role Responsibility This critical role reports to the Regional Head of Security EMEA and is responsible for the day-to-day management of EMEA security operations, with a strong focus on Technical Security/Project Management & Physical Security Operations. Responsibilities include: Physical Security Operations Management … embedded First Responder team, who provide medical and security first response to incidents at larger sites. Provide vendor administration, HR/Legal investigations and incident management support as directed by the Regional Security Manager. Maintain strong ties with local vendors, peers, government and law enforcement officials to ensure … in particular risks assessments, vendor field security support and training for employees traveling to higher risk locations. The role also supports the Global Events Management team and the Global Head of Executive Protection. Tasking will include Events risk assessments, Event Security planning and management. This may require periodic travel more »

Incident Analyst - P4/P5 Incidents Contract - 9 months Reading - Hybrid working MBNL delivers and manages the mobile infrastructure that enables digital Britain. This is achieved by providing Transmission, Infrastructure Assurance, and Tower and Operational Services to EE/BT and Three. The Operational Services directorate is accountable for … ensuring the network sites are always accessible and available. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost. Reporting to the Senior Incident Assurance Manager, the Incident Analyst … will relentlessly manage the delivery of Incident Assurance services by the supplier ecosystem to achieve agreed business outcomes and performance targets set by EE/BT, Three, and the MBNL AOP. To work with all levels in the supplier ecosystem, EE/BT, Three, and MBNL to create a more »

Incident Analyst - P4/P5 Incidents Contract - 9 months Reading - Hybrid working MBNL deliver and manage the mobile infrastructure that enables digital Britain. This is achieved by providing Transmission, Infrastructure Assurance and Tower and Operational Services to EE/BT and Three. The Operational Services directorate is accountable for … ensuring the network sites are always accessible and available. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost. Reporting to the Senior Incident Assurance Manager the Incident Analyst … will relentlessly manage the delivery of Incident Assurance services by the supplier ecosystem to achieve agreed business outcomes and performance targets set by EE/BT, Three and the MBNL AOP. To work with all levels in the supplier ecosystem, EE/BT, Three and MBNL to create a more »

Major Incident Manager TEKsystems Glasgow, United Kingdom We are supporting one of our Glasgow based clients who are looking to onboard a Major Incident Manager for an initial 6 month contract. You will be joining a team that is responsible for critical service restoration through the operational Major … Incident Management process. The role requires leading major service incidents to successful full recovery, documentation, and monitoring the progress towards resolution for all incidents and potential ongoing problems. This is a fully remote role, supporting a 24/7/365 incident management function. Thus, you … collaboration with technical teams and stakeholders through various communication channels to ensure effective service restoration and continual service improvement. Top Skills: 5+ years Major Incident Management experience within Enterprise level environments (500+ users). Strong experience in facilitating the running of an incident end to end. Ability more »

Key responsibilities: Application Expertise: Offer expert guidance, troubleshooting, and advocate best practices for deploying client-server and web applications in a windows server environment. Incident Resolution: Lead incident management and escalations, ensuring the delivery of timely, high quality updates to customers. Customer Onboarding Collaboration: Collaborate with project … management and delivery teams to streamline the onboarding of new customers efficiently. Build Standard Compliance: Uphold and rigorously maintain system build standards within the environment. Service Desk Collaboration: Work closely with the service desk team to provide robust support for Idox applications on hosted platforms. Innovative Solutions Creation: Develop … automation and troubleshooting), Python, and VBS. Infrastructure Knowledge: Possess an understanding of data centres, virtualized environments, and their administration, particularly through VMWare. IT Service Management: Incident, problem and change management experience within an ITIL environment. Networking Skills: Fundamental understanding of networking concepts (TCP/IP, DNS, Firewalls more »

Key Responsibilities: Application Expertise: Offer expert guidance, troubleshooting, and advocate best practices for deploying client-server and web applications in a Windows server environment. Incident Resolution: Lead incident management and escalations, ensuring the delivery of timely, high-quality updates to customers. Customer Onboarding Collaboration: Collaborate with project … management and delivery teams to streamline the onboarding of new customers efficiently. Build Standard Compliance: Uphold and rigorously maintain system build standards within the environment. Service Desk Collaboration: Work closely with the service desk team to provide robust support for the applications on hosted platforms. Innovative Solutions Creation: Develop … automation and troubleshooting), Python, and VBS. Infrastructure Knowledge: Possess an understanding of data centres, virtualized environments, and their administration, particularly through VMWare. IT Service Management: Incident, problem and change management experience within an ITIL environment. Networking Skills: Fundamental understanding of networking concepts (TCP/IP, DNS, Firewalls more »

motivated Linux Software Support Engineer to join their team. Key Responsibilities: As a Linux Software Support Engineer, you will be at the forefront of incident management , ensuring that issues are resolved efficiently and that all service level agreements (SLAs) and key performance indicators (KPIs) are met. You will … also be responsible for the full monitoring of system metrics and ensuring the stability of thousands of devices in the field. Incident Management: You will take ownership of the incident management process, proactively working to resolve customer issues and monitor service metrics across the server infrastructure. more »

dashboards and graphs. Participate in strategic planning initiatives as well as selection, installation, operationalizing, and ongoing support of infrastructure enhancements. Participate and support change management activities. Provide support to business users and key stakeholders as needed. Participate in the creation of documentation including: Runbooks, how-to user guides & technical … interaction between secret server and automation scripts. Experience with complex enterprise network architecture planning, design, and implementation. Experience with troubleshooting & resolving complex technical problems, management reporting, and documentation (how-to, processes and procedures, MoP). Solid knowledge and experience in deploying and managing Linux. Experience in configuration of Aruba … would be considered an asset. Experience provisioning, maintaining, and supporting enterprise networks, firewalls, and related dependencies. Experience with OpenSource software and/or service management tools and applications (OpenStack, OpenShift, Zabbix, JIRA, Confluence, Jenkins, etc.). Solid knowledge of network protocols including TCP/IP, UDP, FTP, ARP, ICMP more »