Orchestrate Service Excellence as Head of ServiceDelivery Management (Oracle Expertise) - UK & Europe Do you have a passion for delivering exceptional service and building high-performing teams? Are you an Oracle maestro with a proven track record in Managed Services? If so, this could be the … perfect opportunity to lead the charge! A leading digital engineering and cloud transformation company is seeking an experienced and motivated Head of ServiceDelivery Management. In this pivotal role, you'll oversee the entire Managed Services lifecycle for their Oracle projects across the UKI & Europe region, ensuring clients … consistently receive top-notch experiences. Lead the Way in ServiceDelivery Management : Oversee servicedelivery from transition to ongoing support, driving continuous improvement. Set the vision for regional delivery, optimize processes, and cultivate a collaborative, high-performing team. Develop and implement servicedeliverymore »
Northamptonshire, England, United Kingdom Hybrid / WFH Options
S-SA Digital
Customer Service Engagement Advisor Northampton (hybrid 3 days in 2 days out) Salary is 27k-33k (Depending on experience) Skills: ServiceDelivery, KPI, SLA, Service Desk, ITIL, M365, Azure, IT Support, 1st line, Cloud, stakeholder management,Customer Service. We're on the hunt for a Customer … Service Engagement Advisor, armed with exceptional customer service, organizational, and relationship-building skills. Basic IT knowledge is a must, with familiarity in M365 as a cloud-based licensing software application. Your main gig? Juggling multiple clients' queries, ensuring timely responses within agreed SLA timeframes. You'll be an … integral part of our servicedelivery team, backed by the ServiceDelivery Manager. Collaboration is key as you'll work hand-in-hand with other departments to ensure seamless alignment of our servicedelivery function with our clients. This role thrives on reactivity, calling more »
Northampton, Northamptonshire, East Midlands, United Kingdom Hybrid / WFH Options
STAFFORD-SHARP ASSOCIATES LTD
Customer Service Engagement Advisor Northampton (hybrid 3 days in 2 days out) Salary is 27k-33k (Depending on experience) Skills: ServiceDelivery, KPI, SLA, Service Desk, ITIL, M365, Azure, IT Support, 1st line, Cloud, stakeholder management,Customer Service. We're on the hunt for a Customer … Service Engagement Advisor, armed with exceptional customer service, organizational, and relationship-building skills. Basic IT knowledge is a must, with familiarity in M365 as a cloud-based licensing software application. Your main gig? Juggling multiple clients' queries, ensuring timely responses within agreed SLA timeframes. You'll be an … integral part of our servicedelivery team, backed by the ServiceDelivery Manager. Collaboration is key as you'll work hand-in-hand with other departments to ensure seamless alignment of our servicedelivery function with our clients. This role thrives on reactivity, calling more »
Greater London, England, United Kingdom Hybrid / WFH Options
Control Now
Job Title : Head of ServiceDelivery Location: Remote working with occasional visits to the offices in London and Sofia Reward: Competitive, + commission, + share options Date posted: June 2024 Job type: Full Time, Permanent Line Manager: Managing Director Control Now Summary Control Now (CN) is a regulatory … from industry experts in a friendly environment and support improving the quality of data available to financial regulatory authorities. Role Summary The Head of ServiceDelivery will be pivotal in achieving the company strategy by implementing software to meet client requirements. The Head of ServiceDelivery … business analysis skills are vital for success in this role. The role will require a candidate with a proven track record in client project delivery with the financial data and regulatory space. Control Now have developed state of the art ETL and action management software to support deliverymore »
Service Transition Manager Full Time Permanent Hybrid (SE UK Home based with travel to client sites UK wide) £70-75K basic plus benefits Are you an experienced ITIL certified Service Transition Manager looking for a new challenge? Do you have a background in IT Service Transition … Service Design, Service Readiness and Continuous Improvement? Here at ARM we are recruiting for a full time permanent Service Transition Manager for a global IT services and consultancy client of ours. The Service Excellence, Design and Transition Department sets the standards for service design, transition … and delivery for our client. As the Service Transition Manager you will engage throughout the pre-sales stage through to delivery/service commencement or decommission to ensure all services are designed, configured, and transitioned utilising a standard approach and acceptance criteria. As a Servicemore »
Newark, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
Enva England
ServiceDelivery Coordinator Location: Bilsthorpe, Newark, NG22 8UA, UK Salary: Competitive + Benefits Contract: Permanent Contract Hours: Part time - 20 hours per week ServiceDelivery Coordinator - Benefits: A competitive salary in a growing company committed to our people. 29 days holiday incl. bank holidays. Holidays increase … cinema, shopping and many more Life Insurance (3 times salary). Employee Assistance Program. Bike2Work scheme. Free on-site parking. Enva is a full-service and leading provider of recycling and resource recovery solutions, with locations across the United Kingdom and Ireland. We have an opportunity for a ServiceDelivery Coordinator to join our Customer Experience Team. ServiceDelivery Coordinator - The Role: To boost the overall customer experience by ensuring that all Enva services are delivered seamlessly, on time, within budget and with a customer centric approach with every interaction. ServiceDelivery Coordinator more »
Greater London, England, United Kingdom Hybrid / WFH Options
Control Now
Job Title : ServiceDelivery Manager Location: Remote working with office in London and Sofia Rate: Competitive, + commission, + share options Date posted: June 2024 Job type: Full Time Line Manager: Iyad Maswadi Control Now Summary Control Now (CN) is a regulatory technology business established in 2017 specifically … learn directly from industry experts in a friendly environment and support improving the quality of data available to financial regulatory authorities. Role Summary The ServiceDelivery Manager will primarily be responsible for the delivery of CN services. The work will be client-facing and project-based. The … ServiceDelivery Manager will be the main point of contact for a client at Control Now during the delivery of the services they have agreed with Control Now. Control Now prides itself on high levels of client service and satisfaction. The ServiceDelivery Manager more »
Northamptonshire, England, United Kingdom Hybrid / WFH Options
IP Source Ltd
Junior ServiceDelivery Manager Northampton £27K - £33K + Company Benefits Our client is a top-tier IT service provider in Europe with 40 years of experience, known for their innovative and collaborative approach. Operating in 14 European countries and managing over 85 system houses and e-commerce … services. By focusing on accessibility and local presence, they provide extensive support through their global network of IT partners. The Role: As a Junior ServiceDelivery Manager, you will be a proactive and customer-focussed individual primarily responsible for managing a shared inbox for client inquiries, requests, and … as needed. Coordinate with internal teams to address client requests and resolve issues in a timely manner. Escalate complex issues or requests to Senior ServiceDelivery Managers or other relevant stakeholders as necessary. Maintain detailed records of client interactions and actions taken to ensure accountability and transparency. Collaborate more »
London, England, United Kingdom Hybrid / WFH Options
HireTalent - Diversity Staffing & Recruiting Firm
Title: IT ServiceDelivery Manager Position Type: Full-Time Location: London W1U 8ED. Hybrid work model (3 days/week on-site initially). JOB DESCRIPTION: We are seeking a dynamic and experienced ServiceDelivery Manager to lead the servicedelivery and support desk … brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and servicedelivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically proficient, with a … strong background in IT support and service management, combined with project management skills and the ability to lead and inspire a team. KEY RESPONSIBILITIES: Lead the servicedelivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT support and servicemore »
london, south east england, United Kingdom Hybrid / WFH Options
HireTalent - Diversity Staffing & Recruiting Firm
Title: IT ServiceDelivery Manager Position Type: Full-Time Location: London W1U 8ED. Hybrid work model (3 days/week on-site initially). JOB DESCRIPTION: We are seeking a dynamic and experienced ServiceDelivery Manager to lead the servicedelivery and support desk … brand undergoing a significant digital transformation. This is an exciting opportunity to be at the forefront of a major revamp in IT support and servicedelivery for a prestigious and innovative brand in the luxury skincare industry. The candidate for this role should be technically proficient, with a … strong background in IT support and service management, combined with project management skills and the ability to lead and inspire a team. KEY RESPONSIBILITIES: Lead the servicedelivery and support desk operations, ensuring high-quality IT support. Manage a revamp of the IT support and servicemore »
ServiceDelivery Consultant - CyberSecurity We are excited to be recruiting for a ServiceDelivery Consultant role working for an industry-leading cybersecurity company based in London, providing the opportunity to work remotely. Already well-established within the cyber-security sector, they have experienced rapid sales in … which has opened up several career opportunities for cybersecurity professionals. This role is working within the dynamic and varied Ops team delivering an excellent service to clients while offering a clear path for progression and an exciting career trajectory ahead. Location: Fully remote (must be UK based) Salary: Circa … per annum Requirements for ServiceDelivery Consultant - CyberSecurity: At least one year of commercial experience in a client-facing role with a cybersecurity focus- i.e. Consultant, Account Manager, Customer Support, ServiceDelivery etc. Excellent academics including a 2.1 or 1st class degree in Computer Science or more »
ServiceDelivery Consultant - CyberSecurity We are excited to be recruiting for a ServiceDelivery Consultant role working for an industry-leading cybersecurity company based in London, providing the opportunity to work remotely. Already well-established within the cyber-security sector, they have experienced rapid sales in … which has opened up several career opportunities for cybersecurity professionals. This role is working within the dynamic and varied Ops team delivering an excellent service to clients while offering a clear path for progression and an exciting career trajectory ahead. Location: Fully remote (must be UK based) Salary: Circa … per annum Requirements for ServiceDelivery Consultant - CyberSecurity: At least one year of commercial experience in a client-facing role with a cybersecurity focus- i.e. Consultant, Account Manager, Customer Support, ServiceDelivery etc. Excellent academics including a 2.1 or 1st class degree in Computer Science or more »
Overview The Service Excellence, Design and Transition Department sets the standards for service design, transition, and delivery for Bell. The Transition Manager engages throughout the pre-sales stage through to delivery/service commencement or decommission to ensure all services are designed, configured, and transitioned … utilising a standard approach and acceptance criteria. The Transition Manager is experienced in the design, transition and delivery of services and supports the practices and suppliers (where applicable) and internal Bell support functions in the onboarding of services to ensure a positive customer experience and an efficient ongoing delivery of the service. This role is hybrid flexible in South England, with UK wide travel. The Role Service Design: Supporting the Service Excellence Director in the development of standard service descriptions and components, service levels and support processes to aid the development of RFPs and more »
Role : Head of ServiceDelivery & Regional IT Location : West London – hybrid Salary : £110,000 – 125,000 + car allowance + bonus + benefits We have a great opportunity with one of our FTSE100 clients looking for a Head of ServiceDelivery & Regional IT to join them … during an exciting period of transformation. You’ll provide strategic leadership, owning and defining the end-to-end services defined within the service portfolio. The role: Ensure the immaculate ServiceDelivery of Critical Business Services and Products Manage the technical performance and quality of enterprise systems Drive … engagement with the business Identify trends and issues impacting servicedelivery, working alongside the wider management teams to remediate issues Meet and exceed SLAs and OLAs, through internal and external services supply chain Own and direct investments, alongside the CDIO and CTO, to support the treatment or removal more »
london, south east england, United Kingdom Hybrid / WFH Options
Xpertise Recruitment
Role : Head of ServiceDelivery & Regional IT Location : West London – hybrid Salary : £110,000 – 125,000 + car allowance + bonus + benefits We have a great opportunity with one of our FTSE100 clients looking for a Head of ServiceDelivery & Regional IT to join them … during an exciting period of transformation. You’ll provide strategic leadership, owning and defining the end-to-end services defined within the service portfolio. The role: Ensure the immaculate ServiceDelivery of Critical Business Services and Products Manage the technical performance and quality of enterprise systems Drive … engagement with the business Identify trends and issues impacting servicedelivery, working alongside the wider management teams to remediate issues Meet and exceed SLAs and OLAs, through internal and external services supply chain Own and direct investments, alongside the CDIO and CTO, to support the treatment or removal more »
Exeter, Devon, South West, United Kingdom Hybrid / WFH Options
Met Office
We're looking for an exceptional ServiceDelivery Manager to help us make a difference to our planet. As our ServiceDelivery Manager, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part … inclusivity make us greater We keep evolving - pushing boundaries to make tomorrow better for our customers Your world of expertise We're recruiting a ServiceDelivery Manager (SDM) to work closely with the Met Office Data Provisioning Team. This includes overseeing the delivery of data through Weather … DataHub (a website which offers access to customisable weather data via API) and other delivery systems for observed and forecast data. You will also be responsible for ensuring data is provided to our customers as part of our commitments to the World Meteorological Organisation (WMO). Enabling data deliverymore »
SL7, Marlow, Buckinghamshire, United Kingdom Hybrid / WFH Options
MFK Recruitment
We have an exciting opportunity for an Education ServiceDelivery Manager to join our well-established client. MFK Recruitment has successfully recruited 36 individuals for this well-established company in the past 5 years, 27 are still with the company too! Extremely ambitious company and they’re very … Hayes and West London. The salary is £40k, with a performance related bonus of £5k per annum (paid quarterly) About the role: The Education ServiceDelivery Manager will be the primary manager and escalation point for Education customers and sites, you will manage Helpdesk Engineers, and work closely … Managers to meet customer requirements efficiently and strive to resolve customer issues by delivering the right solutions first time, on time, every time. Education ServiceDelivery Manager – Main responsibilities: Primary escalation point for education engineer teams and ESDMs Responsible for direct management of Helpdesk Engineers including; identification of more »
maidenhead, south east england, United Kingdom Hybrid / WFH Options
MFK Recruitment
We have an exciting opportunity for an Education ServiceDelivery Manager to join our well-established client. MFK Recruitment has successfully recruited 36 individuals for this well-established company in the past 5 years, 27 are still with the company too! Extremely ambitious company and they’re very … and West London. The salary is £40k, with a performance related bonus of £5k per annum (paid quarterly). About the role: The Education ServiceDelivery Manager will be the primary manager and escalation point for Education customers and sites, you will manage Helpdesk Engineers, and work closely … Managers to meet customer requirements efficiently and strive to resolve customer issues by delivering the right solutions first time, on time, every time. Education ServiceDelivery Manager – Main responsibilities: Primary escalation point for education engineer teams and ESDMs Responsible for direct management of Helpdesk Engineers including; identification of more »
Newcastle upon Tyne, United Kingdom Hybrid / WFH Options
NHS Business Services Authority
in a role that can make a difference, the NHS Business Services Authority (NHSBSA) have the opportunity for you! We are looking for a ServiceDelivery Manager to join our NHS Workforce Recruitment Services team. In this role you will provide clear leadership, be a change champion, and … demonstrate flexibility while influencing others to work collaboratively. You will play a key role in creating sustainable improvements in both performance and servicedelivery for Workforce Recruitment Services. We have NHSBSA bases in Newcastle Upon Tyne, Wakefield, Fleetwood, Middlebrook and Eastbourne. Your base location would be closest to … people who are dedicated to making positive changes to support healthcare related recruitment. What do we offer? 27 days leave (increasing with length of service) and 8 bank holidays Flexible working (we're happy to discuss options such as compressed hours) Hybrid working (we are currently working largely remotely more »
SERVICE TRANSITION MANAGER Fully remote - with occasional UK wide travel Permanent Up to £75,000 The Role: This exciting opportunity for an experienced Service Transition Manager to set the standard for service design, transition, and delivery will offer you the chance to work closely with others … within the Service Excellence, Design, and Transition department from pre-sales through to delivery, go-live & decommission. Supporting the on-boarding of services as well as the on-going delivery of services will also be a crucial part of this role to ensure customer experience remains up … to standard. Responsibilities: Service Design : Supporting the Service Excellence Director in the development of standard service descriptions and components, service levels and support processes to aid the development of RFPs and commercial proposals and agreements and working with pre-sales and sales department and customers and more »
Corby, Northamptonshire, United Kingdom Hybrid / WFH Options
Chapman Tate Associates
Position: ServiceDelivery Manager Location: Corby (Hybrid) Salary: £48,000 - £60,000 About the Role: We are recruiting on behalf of a prominent charity seeking a dedicated ServiceDelivery Manager to join their IT team. In this role, you will oversee a team of four, ensuring … the efficient delivery of IT services across the organization. Your expertise in ITIL and JIRA will be crucial in managing and improving service processes. Key Responsibilities: Lead and mentor a team of four direct reports. Manage and optimize servicedelivery processes using ITIL frameworks. Utilize JIRA … for issue tracking and project management. Collaborate with various departments to ensure seamless IT service support. Monitor service performance and implement improvement plans. Requirements: Proven experience as a ServiceDelivery Manager. Strong knowledge of ITIL best practices. Proficiency in JIRA. Excellent leadership and communication skills. Ability more »
Fully remote - with occasional UK wide travel Permanent Up to £75,000 The Role: This exciting opportunity for an experienced Service Transition Manager to set the standard for service design, transition, and delivery will offer you the chance to work closely with others within the Service Excellence, Design, and Transition department from pre-sales through to delivery, go-live & decommission. Supporting the on-boarding of services as well as the on-going delivery of services will also be a crucial part of this role to ensure customer experience remains up to standard. Responsibilities … Service Design : Supporting the Service Excellence Director in the development of standard service descriptions and components, service levels and support processes to aid the development of RFPs and commercial proposals and agreements and working with pre-sales and sales department and customers and vendors (where applicable more »
the appropriate analysis in response to business requirements. * To provide second line support for the organisations information systems, troubleshooting problems as reported via the Service Desk, carrying out problem solving and configuration tasks to ensure the restoration of critical services. * To monitor information systems for underutilisation, process deficiency or … systems to ensure they can deliver first line support effectively to minimise the demand on the Infrastructure and Systems Team. * To work with the ServiceDelivery Manager to develop and apply technical policies to ensure the secure use of information systems in support of the organisations business requirements. … To manage the technical delivery of approved small projects (e.g. information system enhancements) ensuring that the agreed objectives are delivered within the original project scope. * To provide expert advice and guidance to management teams in support of the IT strategic planning process and in support of technical change projects. more »
Birmingham, West Midlands (County), United Kingdom Hybrid / WFH Options
Xpertise Recruitment
ServiceDelivery Manager - IT Security - West Midlands (Hybrid) - £65k - £70k + Car Allowance + 15% bonus ServiceDelivery | Risk | Governance | Compliance | Cyber Essentials | PCI DSS | ISO27001 Salary: £65,000 - £70,000 Location: West Midlands (Hybrid) Are you an experienced ServiceDelivery professional, looking for … and deliver security training for the organisation to improve the security knowledge and awareness of your colleagues. You will be able to demonstrate a service improvement mindset and an ability to manage 3 rd party stakeholders. Key Responsibilities Take the lead on the company's UK Cyber Security Services … suppliers and colleagues and leading business reviews Oversee security expenditure to ensure financial targets are met The Ideal Candidate Demonstrable experience in a similar ServiceDelivery or Security role (5+years) Ability to multitask with excellent organisational skills Strong communication skills with ability to engage stakeholders at all levels more »
Employment Type: Permanent
Salary: £65000 - £70000/annum Car Allowance & 15% Bonus
Peterborough, Cambridgeshire, United Kingdom, Walton Hybrid / WFH Options
Vermelo RPO
ServiceDelivery Analyst Fantastic opportunity to join a well established team within a vibrant, growing business. This is a hybrid position that can be based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through … the management of ServiceDelivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service … Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake servicedelivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of more »