Birmingham, West Midlands (County), United Kingdom Hybrid / WFH Options
Xpertise Recruitment
ServiceDelivery Manager - IT Security - West Midlands (Hybrid) - £65k - £70k + Car Allowance + 15% bonus ServiceDelivery | Risk | Governance | Compliance | Cyber Essentials | PCI DSS | ISO27001 Salary: £65,000 - £70,000 Location: West Midlands (Hybrid) Are you an experienced ServiceDelivery professional, looking for … and deliver security training for the organisation to improve the security knowledge and awareness of your colleagues. You will be able to demonstrate a service improvement mindset and an ability to manage 3 rd party stakeholders. Key Responsibilities Take the lead on the company's UK Cyber Security Services … suppliers and colleagues and leading business reviews Oversee security expenditure to ensure financial targets are met The Ideal Candidate Demonstrable experience in a similar ServiceDelivery or Security role (5+years) Ability to multitask with excellent organisational skills Strong communication skills with ability to engage stakeholders at all levels more »
Employment Type: Permanent
Salary: £65000 - £70000/annum Car Allowance & 15% Bonus
applications, infrastructure, and any associated data services. You’ll be the key point of contact for suppliers escalations related to incidents logged via the service desk, and any P1 system alerts. You won’t need to resolve the tickets technically yourself. Rather, you will liaise with the 3rd party … service providers to ensure critical incidents are resolved in a timely manner in accordance with SLA agreements. It’s a busy and dynamic environment. Alongside the day-to-day BAU operational activities you’ll also be involved in key project work. This includes the introduction and setup of new more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Harvey Nash
links to business changes, ensuring the necessary data is provided. Lead efforts in logging, monitoring, and identifying data assets essential for the project's service delivery. Assist in the acquisition, gathering, and management of complex data sets. Provide colleagues with advice and guidance on data literacy and data management. more »
Westhill, Aberdeenshire, Scotland, United Kingdom Hybrid / WFH Options
Cammach Bryant Limited
Coordinator for a 12 month fixed term contract position, located in Aberdeen (Hybrid Working) ROLE The Crewing Coordinator will provide the day-to-day servicedelivery of planning and execution of all personnel logistics operations relating to their assigned vessels, encompassing all aspects of the mobilisation and demobilisation more »
Liverpool, Merseyside, United Kingdom Hybrid / WFH Options
Digital Gurus Recruitment Limited
Assist with the review of user access requests and the use of new software or hardware, reporting findings to the Cyber Security team. Support ServiceDelivery: Collaborate with the IT team to ensure effective servicedelivery, sharing knowledge and working flexibly to resolve incidents and complete … service requests related to security. Engagement with InfoSec: Actively support InfoSec team initiatives and projects, providing hands-on assistance and technical expertise. Skills Technical Proficiency: Hands-on experience with Azure cloud security tools and infrastructure management, including M365, IAM, RBAC, Sentinel, Defender for Cloud, Secure Score and Log Monitoring. more »
Warwick, Warwickshire, West Midlands, United Kingdom
Telent Technology Services Ltd
team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7. Reporting to the ServiceDelivery Manager in our Rail division, the Assistant Cable Jointer Tester will assist in the making, repair and test joins in insulated telecoms more »
specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a … travel to customers in Hampshire and the surrounding area. Skills Required: Supporting internal teams and knowledge sharing Reacting quickly to escalations and communications from Service team Managing your daily assigned workload effectively and efficiently Resolving or progressing incidents Maintain servicedelivery against Key Performance Indicators. Strong knowledge more »
Basingstoke, Hampshire, South East, United Kingdom
Trusted Technology Ltd
specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a … travel to customers in Hampshire and the surrounding area. Skills Required: Supporting internal teams and knowledge sharing Reacting quickly to escalations and communications from Service team Managing your daily assigned workload effectively and efficiently Resolving or progressing incidents Maintain servicedelivery against Key Performance Indicators. Strong knowledge more »
Derby, Derbyshire, Branston, United Kingdom Hybrid / WFH Options
Harvey Nash
This new CoE will define the support strategies, models and ways of working to ensure that the Digital platforms are supported by high quality servicedelivery and continuously drive performance. Benefits Include: Hybrid Working (3 days office based) Car/Allowance Bonus Flexible benefits package I am keen … the Director of Technology, and working with other CoE leads, you will be a key part of the Digital Technology leadership group to ensure delivery of a clear technology strategy aligned to the corporate vision. Line manage a team including performance management and the development and retention of the … team. Resource, recruit and operate a new Digital Support CoE to include capabilities around service and incident management, vendor management, 1st line and 2nd line support Create service strategy for digital technologies to include; service levels, incident prioritisation and resolution times, major incident management framework, business/ more »
Saffron Walden, Essex, South East, United Kingdom Hybrid / WFH Options
EMBL-EBI
IT Operations team is responsible for developing, integrating, operating, and supporting bespoke, commercial and open-source software solutions. You will build and maintain a service roadmap, adapting to the diverse IT requirements of the scientific teams and groups, and building strong internal relationships, both within the IT department and … Head of IT Operations is crucial in ensuring operational excellence, efficiency, and continuous alignment of services with the needs of a dynamic research and servicedelivery organisation. Your role Key competencies for this role include: Strategic Leadership Define the team's technical goals and align them with EMBL … EBI's overall mission. Determine the team's resource needs and prioritise projects for maximum impact on research infrastructure. Foster a service-oriented mindset within the team, prioritising reliable and user-friendly solutions. Team Development Lead and nurture a diverse team of 16 professionals, cultivating an environment of collaboration more »
Birkenhead, Merseyside, North West, United Kingdom
Baltic Apprenticeships
client is a prominent organisation committed to providing exceptional housing solutions and community services. They leverage cutting-edge technology to improve their operations and servicedelivery, ensuring a high-quality experience for their residents. By joining their team, you'll be part of a forward-thinking company that more »
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Proactive Appointments Limited
accessibility for users. Work closely with our application development teams to ensure good database design with performance and efficiency in mind. Work closely with servicedelivery teams, application development teams and users to provide service and issue resolution. Design, install, monitor, maintain, upgrade, test, and tune our … Middleware Administration. Building, installing, upgrading, migrating, configuring, and supporting Oracle databases and Fusion Middleware Application Server upon a Windows Server environment. Working with a service desk ticketing system to resolve service request and incidents. Good knowledge or SQL and PL/SQL. Ability to develop and maintain Windows … administration. Batch scripting. SQL/PL/SQL. Excellent verbal and written communication skills. Excellent ability to deliver to expectation on time. Strong customer service orientation. Strong technical documentation skills. Due to the volume of applications received for positions, it will not be possible to respond to all applications more »
. Expertise in Reporting using Excel, Macro, Power BI, or similar database management tools. Experience invoicing and collecting processes. Knowledge and understanding of Professional ServiceDelivery, Cloud Hosting Operations and Software Licensing. Exceptional communication and interpersonal skills. Ability to act as a mentor and assist in training and more »
. Expertise in Reporting using Excel, Macro, Power BI, or similar database management tools. Experience invoicing and collecting processes. Knowledge and understanding of Professional ServiceDelivery, Cloud Hosting Operations and Software Licensing. Exceptional communication and interpersonal skills. Ability to act as a mentor and assist in training and more »
this reason, we are only able to progress with applications from British nationals. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client Adhering to technical standards, servicedelivery processes and ensuring servicedelivery is both cost effective and efficient more »
policies, HSE, risks, and sales orders. Recently, the company has taken a strategic pivot to transform G-Trac into a SaaS (Software as a Service) platform, allowing other companies to utilise this robust system to manage their business operations. The Software Support Analyst for 'GKS' will play a crucial … entry tasks related to companies and individuals as part of our client's CRM initiatives, which are crucial for internal use and as a service offering to other businesses. Entering data and information from time to time on behalf of other users, ensuring seamless integration and consistency across the … SaaS Monitoring, curating and improving user entries while providing ongoing guidance to users for optimal information effectiveness is essential for maintaining high-quality servicedelivery in a SaaS Conducting internet and desktop research to keep the knowledgebase updated with news and current affairs relevant to the Group and more »
clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and … employee rates at the on-site restaurant. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client Adhering to technical standards, servicedelivery processes and ensuring servicedelivery is both cost effective and efficient Responsible for Incident ticket handling, escalation more »
Greater Manchester, Bury, North West Hybrid / WFH Options
Clarion Housing Group
our backend management technologies. We will shortly be deploying modern end-user devices across our workforce of 4,500 colleagues, building a modern IT ServiceDelivery capability and forging great relationships with our customers, who are at the forefront of everything we do. Our vacancies We have a … infrastructure team and will establish five pods, each dedicated to either platform engineering or infrastructure operations, with a strong emphasis on automation and self-service opportunities. We have almost completed the migration of all datacentre services to the cloud, giving our team significant opportunities to guide, contribute, and deliver more »
Greater Manchester, United Kingdom Hybrid / WFH Options
Clarion Housing Group
our backend management technologies. We will shortly be deploying modern end-user devices across our workforce of 4,500 colleagues, building a modern IT ServiceDelivery capability and forging great relationships with our customers, who are at the forefront of everything we do. Our vacancies We have a … infrastructure team and will establish five pods, each dedicated to either platform engineering or infrastructure operations, with a strong emphasis on automation and self-service opportunities. We have almost completed the migration of all datacentre services to the cloud, giving our team significant opportunities to guide, contribute, and deliver more »
Cambridge, Cambridgeshire, East Anglia, United Kingdom
SMT GB
Are you a dynamic leader with a passion for service excellence? SMT GB, based at Duxford, is looking for a talented ServiceDelivery Manager to join our team and drive success in service operations. This role is being offered with a highly competitive base salary plus … days holiday including bank holidays. Responsibilities: Directing and communicating effectively with our dedicated team to ensure they meet contractual obligations with precision. Managing servicedelivery in our area to ensure top-notch performance. Nurturing and enhancing customer relationships to foster long-term loyalty. Upholding stringent health and safety … opportunity employer. We look forward to welcoming you to the team! If you're ready to take on a challenging yet rewarding role in service management and contribute to the success of a leading organization, we want to hear from you! Join SMT GB and be part of a more »
Yorkshire and the Humber, Barnsley, South Yorkshire Hybrid / WFH Options
Clarion Housing Group
our backend management technologies. We will shortly be deploying modern end-user devices across our workforce of 4,500 colleagues, building a modern IT ServiceDelivery capability and forging great relationships with our customers, who are at the forefront of everything we do. Our vacancies We have a … infrastructure team and will establish five pods, each dedicated to either platform engineering or infrastructure operations, with a strong emphasis on automation and self-service opportunities. We have almost completed the migration of all datacentre services to the cloud, giving our team significant opportunities to guide, contribute, and deliver more »
Stafford, Staffordshire, West Midlands Hybrid / WFH Options
Clarion Housing Group
our backend management technologies. We will shortly be deploying modern end-user devices across our workforce of 4,500 colleagues, building a modern IT ServiceDelivery capability and forging great relationships with our customers, who are at the forefront of everything we do. Our vacancies We have a … infrastructure team and will establish five pods, each dedicated to either platform engineering or infrastructure operations, with a strong emphasis on automation and self-service opportunities. We have almost completed the migration of all datacentre services to the cloud, giving our team significant opportunities to guide, contribute, and deliver more »
Hereford, Herefordshire, West Midlands Hybrid / WFH Options
Clarion Housing Group
our backend management technologies. We will shortly be deploying modern end-user devices across our workforce of 4,500 colleagues, building a modern IT ServiceDelivery capability and forging great relationships with our customers, who are at the forefront of everything we do. Our vacancies We have a … infrastructure team and will establish five pods, each dedicated to either platform engineering or infrastructure operations, with a strong emphasis on automation and self-service opportunities. We have almost completed the migration of all datacentre services to the cloud, giving our team significant opportunities to guide, contribute, and deliver more »
our backend management technologies. We will shortly be deploying modern end-user devices across our workforce of 4,500 colleagues, building a modern IT ServiceDelivery capability and forging great relationships with our customers, who are at the forefront of everything we do. Our vacancies We have a … infrastructure team and will establish five pods, each dedicated to either platform engineering or infrastructure operations, with a strong emphasis on automation and self-service opportunities. We have almost completed the migration of all datacentre services to the cloud, giving our team significant opportunities to guide, contribute, and deliver more »
Devon, Lyme Regis, South West Hybrid / WFH Options
Clarion Housing Group
our backend management technologies. We will shortly be deploying modern end-user devices across our workforce of 4,500 colleagues, building a modern IT ServiceDelivery capability and forging great relationships with our customers, who are at the forefront of everything we do. Our vacancies We have a … infrastructure team and will establish five pods, each dedicated to either platform engineering or infrastructure operations, with a strong emphasis on automation and self-service opportunities. We have almost completed the migration of all datacentre services to the cloud, giving our team significant opportunities to guide, contribute, and deliver more »