26 to 50 of 123 Service Design Jobs in the UK

7FW Company Description Digitas Health London is the People-Powered Health agency: We help brands engage with people to deliver ideal health, now. We design transformative experiences that move people further along the path to health at any moment. By putting the power to change health outcomes in the … to turn the ideal into action. We are a generous, idealistic, straight-talking collection of creatives, strategists, analysts, social media experts, PMs, and client service leads. We work together to help people-centric health brands deliver new business value through new customer experiences. Whether connected content programmes, mobile apps … www.digitashealth.com. Job Description We’re looking for a dynamic and versatile Associate UX Lead to join our expanding team and help grow our UX design practice. With work spanning across a range of product design and digital platforms we’re in need of someone with a strong portfolio more »

Hybrid office/remote - but any UK Computacenter location considered Life on the team The Design & Transition Specialist Senior qualifies, designs and transitions complex Hardware and Software deals domestically and internationally. This is with a specific focus on GTS services in the presales phase (campaign, RFI, RFP etc), involving … all relevant Internal Service Providers (ISPs). In addition, through understanding the required end-state, the role creates the transition approach and project plan. The Specialist will act in a lead role for complex GTS deals and is responsible for the timely delivery of all ISPs to transition new … required to successfully setup the systems, process, roles and responsibilities to support and deliver our contracted requirements. What youll do Support of Sales and Service Management in the qualification stage (~10%) Consults, advises and enables sales colleagues and customers to understand the capabilities and strengths of Technology Sourcing's more »

Role: Service Design and Transition Lead Location: City of London Salary: up to £75,000 Flexible working: 3 days in the office A world leading insurance company is looking for a Service Design and Transition Lead to join their team, this is an exciting role for … somebody that comes from a solid IT Service Management background, ambitious and is ready to take their career to the next level. Key skills and responsibilities: Solid experience working at a Senior IT Service Management Level Experienced managing IT Services Comfortable working with different teams Solid knowledge of … ITIL framework ITIL Certification Strong stakeholder engagement skills Comfortable working on several projects at once Ideally you come from a Financial service background Team leadership experience If this role sounds of interest and you would like to know more do not hesitate to contact me on or click apply more »

Role: Service Design and Transition Manager Location: City of London Salary: up to £75,000 Flexible working: 3 days in the office A world leading insurance company is looking for a Service Design and Transition Lead to join their team, this is an exciting role for … somebody that comes from a solid IT Service Management background, ambitious and is ready to take their career to the next level. Key skills and responsibilities: Solid experience working at a Senior IT Service Management Level Experienced managing IT Services Comfortable working with different teams Solid knowledge of … ITIL framework ITIL Certification Strong stakeholder engagement skills Comfortable working on several projects at once Ideally you come from a Financial service background If this role sounds of interest and you would like to know more do not hesitate to contact me on elias.ofosu@sandersonplc.com or click apply more »

Service Assurance Analyst Manchester £36,024 – 44,263 (dep on exp) Full-time, Fixed Term (24 months) Job Description: We are currently recruiting for a Service Assurance Analyst who will work closely with Project and Operational Teams to ensure that new and changed IT Services have a complete … Service Design Package. You will ensure the design package meets the agreed Service Transition and Operational Readiness measures, which includes creation of artefacts such as runbooks, configuration of ITIL service support processes, support and RACI models, Disaster Recovery plans, and the completion of knowledge transfer. … You will have proven experience of co-ordinating/managing Service Design and Service Transition activities for new and changed services and be skilled in collaborating with multiple stakeholders to successfully onboard all new and changed solutions delivered into the production environment. You will have a demonstrable more »

The Opportunity: You will be joining a vibrant team focused on delivering as a User-Centered Design Consultant that will see you embark on a thrilling journey consulting alongside a range of agile cross-functional squads, where you will utilise your expertise in User Centered Design (UCD) and … this role, you will be designing and improving the end-to-end journey of the services and products, typically focusing on the User-Centered Design across multiple touchpoints, where you'll develop strong bonds with clients and stakeholders through a transparent and consultative approach, crafting enriching experiences that leave … house and wanting exposure to working across a suite of cross-functional projects Expertise within more than one UCD discipline including user research, interaction design, service design, content design or UX design Proven track record in developing user journeys, service maps and blueprints, with more »

The Opportunity: You will be joining a vibrant team focused on delivering as a User-Centered Design Consultant that will see you embark on a thrilling journey consulting alongside a range of agile cross-functional squads, where you will utilise your expertise in User Centered Design (UCD) and … this role, you will be designing and improving the end-to-end journey of the services and products, typically focusing on the User-Centered Design across multiple touchpoints, where you'll develop strong bonds with clients and stakeholders through a transparent and consultative approach, crafting enriching experiences that leave … house and wanting exposure to working across a suite of cross-functional projects Expertise within more than one UCD discipline including user research, interaction design, service design, content design or UX design Proven track record in developing user journeys, service maps and blueprints, with more »

customer and organisational requirements, translating requirements into user stories to create deliverable features. What do we offer? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such as compressed hours) Flexi time Hybrid working model (we are currently … pension NHS Car lease scheme Access to a wide range of benefits and high street discounts! Main duties of the job Analysis of requirements, design and development of applications to meet business needs. Analysis, investigation and resolution of complex ICT issues, within new and existing services. Software development lifecycle … NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives. Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That's why when you join more »

SERVICE ARCHITECT BRISTOL We’re growing rapidly and are seeking a Service Architect to embark on a software development project alongside a client in the defence industry. The role will put the latest technologies at your fingertips in a talented, collaborative team and high-energy work environment. We … plans are even bigger. With exciting growth plans and cutting-edge projects, there has never been a better time to join our incredible team. SERVICE ARCHITECT DESCRIPTION The main purpose of the role is to be responsible for the scoping, designing, and presenting of solutions to clients and their … staff through discussion, written proposals, formal presentations, whiteboard workshops and diagrammatic storyboarding. As a Service Architect, you will work with cross-functional teams, as well as collaborate with developers and internal teams on current and future roadmaps. The successful Service Architect must keep up with emerging technologies and more »

and addressing business and user challenges through technology development. Your responsibilities will involve collaborating closely with users, stakeholders, and Scrum development teams to research, design, and deliver digital experiences for prestigious clients. You'll engage with end-users and customer communities to gather insights, create prototypes, and solicit feedback … on designs. Experience : Experience applying a User-Centric Design approach to digital and software projects, involving close collaboration with end-users and stakeholders. Proficiency in producing high-quality UX outputs including Personas, Journey Maps, Blueprints, and Site Maps/IA. Proficiency in creating wireframes, functional specifications, and interactive prototypes … needs, and effectively communicating findings to client stakeholders. Ability to work effectively in multi-disciplinary teams and with end-users to understand, research, and design digital solutions. Desirable : Experience with GDS (Government Digital Services). Knowledge in one or more of the following areas: Information Architecture, Service Design more »

Service Transition Lead Location: Bristol or Bridgwater offices with regular site visits required and hybrid working arrangements available - 2 days on site £3200.00pd PAYE (+36 days holiday) or Up to £515.00pd via approved Umbrella Initial CED 31/12/2024 The Service Transition Lead is a leader … and champion, responsible for the design, operation and continuous improvement for the Service Design Capability. Responsible for the effective and efficient operation of Service Design. The Service Transition Lead is responsible for providing management and Intelligent Customer oversight for HPC Business Application ensuring services are … needs. Works with process and technical subject matter experts and practitioners across all functional areas and suppliers to develop and drive the process strategy, design, and operation. Identifies, proposes, and drives improvement opportunities through securing mandate & sponsorship. Ensures that process activity is embedded throughout the integrated ecosystem, including creating more »

Service Transition Lead Location: Bristol or Bridgwater offices with regular site visits required and hybrid working arrangements available - 2 days on site £3200.00pd PAYE (+36 days holiday) or Up to £515.00pd via approved Umbrella Initial CED 31/12/2024 The Service Transition Lead is a leader … and champion, responsible for the design, operation and continuous improvement for the Service Design Capability. Responsible for the effective and efficient operation of Service Design. The Service Transition Lead is responsible for providing management and Intelligent Customer oversight for HPC Business Application ensuring services are … needs. Works with process and technical subject matter experts and practitioners across all functional areas and suppliers to develop and drive the process strategy, design, and operation. Identifies, proposes, and drives improvement opportunities through securing mandate & sponsorship. Ensures that process activity is embedded throughout the integrated ecosystem, including creating more »

Service Architect/Service Design/ITIL Certified/DC/Datacentre/Datacenter/Cloud Exit/Migration/Insource/Outsource/Suppliers/Stakeholder Management. One of our leading clients is looking to recruit a Service Architect. Location - Remote/Warwickshire (Approx … day per week in Warwickshire) Duration - 6 months Day Rate - £650 - £750 per day Inside IR35 Experience: Strong service architecture ITIL Certified Experience on a Datacentre/Cloud/Azure Exit/Migration - programme involves moving to a multi supplier environment and insourcing/outsourcing Service Architecture Design identifying diagrammatically which vendor supports what is in the To Be Service Architecture Design for the 'as is', the various transitional states, and the 'to be' for each of the lower level infrastructure/deliverables such as Midrange, Azure, Colo etc Modis International Ltd acts as an more »

Brio Digital is currently supporting a Health Tech consultancy that is looking for a contract service designer for a large piece of work in the public sector. Job Title: Senior Service Designer (Contract) Location: UK Wide Contract Duration: 5 Months. Rate: £575/day Inside IR35 Service Designer Key Responsibilities: Design Leadership: Lead the design strategy for new products and services, ensuring a user-centric approach from conception to delivery. Effective Communication: Present ideas and design concepts persuasively to colleagues and senior stakeholders, providing sound reasoning for your decisions. Team Development: Mentor, coach … and manage a team of user-centered design professionals (service designers, interaction designers, content designers, user researchers). User-Focused Collaboration: Work closely with user researchers to champion user needs and translate findings into designs that align with organizational objectives. Improving Health Outcomes: Apply research evidence and design more »

customers financially better off. They focus on creating distinctive and disruptive financial products for underserved segments of the market. Responsibilities Develop and maintain the Service Integration & Management Operating Model (for multi-vendor service delivery), defining and implementing end-to-end ITIL-based Service Management processes consistently across … internal teams, strategic partners, and other stakeholders to ensure alignment and understanding of SIAM processes and objectives. Be point of escalation for function and service performance. Work with the SLT and other stakeholders to understand, anticipate and influence demand for provided services. Works closely with projects to ensure service design and service transition processes are proactively managed and assured within major projects. Strong agile capabilities, demonstrating the ability to adapt quickly to changing priorities and effectively collaborate with cross-functional teams. You will support the bigger picture, understanding and reacting to the wider needs of the more »

can help you grow. We're never one-size-fits-all. Our careers are as unique as you are. We are looking for a Service Transition Manager to help ensure new initiatives are designed to the standards defined by our IT Service practices in order to transition solutions … into live that are fit for purpose and fit for use. You will also, as part of the Service Design and Transition team contribute to the overall success and ongoing improvement of the Service Design and Transition Framework and help drive a holistic approach to delivery. … a selection of project or product initiatives ensuring they are designed to the required standards and the required NFRs have been considered. Ensuring the Service practice owners' requirements are met, or any appropriate risks are raised. Reviewing the Business Requirements document and being an approver of the included Service more »

Responsibilities Act as an SME across Service Management covering: Service Transition Management/Planning Service Design Management Business Change Readiness Service Governance and Assurance Major Incident Mgt Risk Mgt Service Level Management Service Continuity Capacity Management Provide on call rota cover for Major … understand the wider context Ensure that a set of IT products, suppliers and vendors and ITIL best practices come together to deliver an IT service Identify areas where continual service improvement can be applied, oversee implementation of resulting change and measure the level of improvement Be the bridge … Requirements SC eligible Experience/Education Educated in Computer Sciences or have operated at this level of complexity in a workplace environment MANDATORY Customer-service oriented with a problem-solving attitude MANDATORY Be an advocate of ITIL best practice processes within the business MANDATORY ITIL V3 Certification DESIRABLE ITIL more »

of their end-users within their specialist markets. This organisation is a fully remote company and they are looking for an experienced Head of Service Management who has in-depth knowledge working within an ITIL framework, particularly within Azure and M365 environments. Previous experience in the public sector would … be preferable and candidates who have worked with SAAS or on-demand software businesses would be ideal. Your new role As the Head of Service Management, you will play a crucial role in leading the IT Service Management (ITSM) practices. Your main responsibility will be to ensure the … managed, improved, and secured in alignment with industry standards such as ITIL V4, ISO 20000, and ISO 27001. You will oversee critical areas including Service Design, Service Transition, Continual Service Improvement (CSI), Live Support, and third-party vendor management. Your strategic leadership and collaboration with internal more »

of their end-users within their specialist markets. This organisation is a fully remote company and they are looking for an experienced Head of Service Management who has in-depth knowledge working within an ITIL framework, particularly within Azure and M365 environments. Previous experience in the public sector would … be preferable and candidates who have worked with SAAS or on-demand software businesses would be ideal. Your new role As the Head of Service Management, you will play a crucial role in leading the IT Service Management (ITSM) practices. Your main responsibility will be to ensure the … managed, improved, and secured in alignment with industry standards such as ITIL V4, ISO 20000, and ISO 27001. You will oversee critical areas including Service Design, Service Transition, Continual Service Improvement (CSI), Live Support, and third-party vendor management. Your strategic leadership and collaboration with internal more »

of their end-users within their specialist markets. This organisation is a fully remote company and they are looking for an experienced Head of Service Management who has in-depth knowledge working within an ITIL framework, particularly within Azure and M365 environments. Previous experience in the public sector would … be preferable and candidates who have worked with SAAS or on-demand software businesses would be ideal. Your new role As the Head of Service Management, you will play a crucial role in leading the IT Service Management (ITSM) practices. Your main responsibility will be to ensure the … managed, improved, and secured in alignment with industry standards such as ITIL V4, ISO 20000, and ISO 27001. You will oversee critical areas including Service Design, Service Transition, Continual Service Improvement (CSI), Live Support, and third-party vendor management. Your strategic leadership and collaboration with internal more »

The Opportunity There is an exciting opportunity for a Head of User-Centred Design to join the senior Digital Services team within the Digital, Data, and Technology (DDaT) Directorate within a UK-based regulatory body. Their vision is to be a catalyst for innovation and regulatory effectiveness, using digital … Digital team is transforming to become a modern, high-performing function with agility, user-centricity, and innovation embedded throughout. As Head of User-Centred Design, the role involves developing capabilities to empower this transformation. The Role As Head of User-Centred Design, this role will be responsible for … UCD function's strategic direction. Acting as the 'Voice of the Saver, Scheme, and Employer,' ensuring inclusive and accessible services. Developing the Research and Service Design capability. Leading multi-disciplinary teams to ensure a unified mission for user-centred design. Managing and build UCD skills to foster continuous more »

SC Clearance About the business 🚀 This consultancy set up their UCD practice 18 months ago with the help of 2 key leaders in the Service Design space (you might know who they are already) and it's safe to say they've been smashing it! Winning and retaining … new projects primarily in the public sector but also branching out into the private sector they're looking to grow their team with more Service Designers and User Researchers. G.Digital has supported the growth of this team with 6 team members over the last 18 months who are all … typically in the public sector including places like: NHS Digital MOJ DWP You’ll be part of an agile team of software engineers, designers, Service Designers, product managers, and other stakeholders and help the project team build a coherent service. You’ll decide which User Research activities are appropriate more »

guiding and supporting clients through the deployment of new technology. This role would require a blend of stakeholder and project management, solution and process design and change management with a focus on supporting Finance teams. Description of role: Advising clients on Finance service design Providing support and … expertise with Finance service design, operating models and capability. Defining where there are opportunities to make changes and how these can be translated into a roadmap and action plan with clients. Mapping and documenting Finance processes. Working with technical teams to ensure the technical solution is built as … per the design and meets the requirements of the business. Providing expertise to clients regarding the deployment of finance technology solutions Working with the business to define and implement new ways of working. Working with technical teams to ensure the technical solution is built as per the design more »

Service Designer (Must be eligible for SC) Service Designer role is more focused on the service to be offered, the service offering that will be made available to the end user via the service catalogue. The emphasis on this role is to translate client requirements … in to actionable designs for the access to, the fulfilment of and the support needed for users to consume the technical service being provided. You will have worked in complex service chains where the responsibilities are disaggregated across more than one domain of control - there will be a … in-house and external organisations as typified by desegregated supply chains. Combination of agile and waterfall project delivery methods, exposure to GDS standard for service design and delivery. ITIL 3/4 experience beyond foundational level, with at least 5 years performing this role and exposure across a more »

of a team to achieve shared goals? Who We Are As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a … day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services. We have six regional centres Aberdeen, Dundee, South Queensferry, Hillington, Cardonald and Clydebank. NHS 24 supports hybrid working, and this … to other regional centres when requested to attend meetings, undertake training and any other activities. The Role The successful candidate will provide strategic planning, service improvement expertise and change leadership capability to support delivery of NHS 24s strategic aims and corporate planning deliverables. This will include the design more »