10 of 10 Service Desk Support Jobs in the UK

Second Line IT Support Engineer/Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills with a solid 2nd Line technical support background covering hardware/software, networking, routers, firewalls, Hubs, LAN/WAN, Switches, PC installs etc. is required for … around London) JOB TYPE: Full-Time, Permanent Career Progression Opportunities JOB OVERVIEW We have a fantastic new job opportunity for a Second Line IT Support Engineer/Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills with a solid 2nd Line technical … support background covering hardware/software, networking, routers, firewalls, Hubs, LAN/WAN, Switches, PC installs etc. Working as the Second Line IT Support Engineer/Technical Service Desk Technician your time will be split by providing remote helpdesk support, project work and onsite support More ❯

Second Line IT Support Engineer/Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills with a solid 2nd Line technical support background covering hardware/software, networking, routers, firewalls, Hubs, LAN/WAN, Switches, PC installs etc. is required for … visits in and around London) JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Second Line IT Support Engineer/Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills with a solid 2nd Line technical … support background covering hardware/software, networking, routers, firewalls, Hubs, LAN/WAN, Switches, PC installs etc. Working as the Second Line IT Support Engineer/Technical Service Desk Technician your time will be split by providing remote helpdesk support, project work and onsite support More ❯

2nd line IT Service Desk Support Manchester - Hybrid working We are working with our client to add to their Service Desk Team a 2nd line IT Support professional, offering support by phone and online to their Global employee base. You will provide first … and second line support to users on applications such as Windows 10, Office 365, Adobe and other industry specific applications such as iManage and Intapp. Full training would be offered for applications you are not familiar with, providing you have solid support experience in Windows applications. Exceptional customer … are also offered. Some key skills/experience required in addition to the above: Proven commercial experience working in a similar customer facing IT support function Excellent troubleshooting skills, especially with MS Word, Excel and PowerPoint Experience with logging and tracking support issues in Service Management Toolsets More ❯

2nd Line Support Engineer - Service Desk - Plymouth 2nd Line Support Engineer - Service Desk - Plymouth Full driving license is required for this role Salary: up to £32.5k 2nd Line Support Engineer required for a leading client based in Plymouth. We are seeking a skilled … Second Line Service Desk Engineer to join our dynamic Managed Service Provider (MSP) team in a unique split-role position. This role is divided equally between onsite and multiple client sites. This is an excellent opportunity for an IT professional from a single IT environment looking to … clients, and security-focused environments, enhancing your technical expertise, problem-solving abilities, and client engagement skills. Key skills and responsibilities: Provide Second Line technical support across desktops, servers, networks, and cloud services. Deliver on-site support for a high-security client, ensuring strict compliance with security policies. Troubleshoot More ❯

IT Services Support Specialist, IT Services Global Service Desk (GSD) Job ID: Amazon UK Services Ltd. Amazon's IT Services Support is the first point of contact for technical support service requests. Our IT Support Technician spends their day fielding incoming support … online requests on behalf of Amazon employees worldwide. Candidates who are successful will be required to work on a rotational schedule. The successful IT Support Technician will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures … this can change as per business requirements. You will be required to attend meetings within the Edinburgh office. Key job responsibilities Provides comprehensive technical support to Amazon Corporate employees worldwide. Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely More ❯

As a Support Analyst you will work within our Best Practices to provide Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey. * To provide Service Desk support to clients via … telephone and chat * Logging and updating support tickets within the Company's Incident Management Application * Resolving support calls in a quick and efficient manner whilst meeting SLA's * To escalate calls where necessary to the Desktop Team and/or Infrastructure Team * To complete company provided training to More ❯

IT Service Desk | 1st/2nd Line | IT Support My client is a household name with offices in Epping; the role will be onsite Monday to Friday. This is an exciting opportunity requiring initiative and drive in a fast-moving and dynamic service. As the Service Desk Analyst, you would be a key member of the IT Service Team. Duties include first and second response to day-to-day provision of IT support and advice for requests or incidents, following the ITIL process. You will be required to use an IT data … system to carry out ticket management and liaise with our customers in person, virtually, by telephone or via appointments. Providing crucial information to the Service Manager when major incidents are affecting service delivery to our customers and residents. Previous experience in IT support is essential, ideally 1+ More ❯

An exciting opportunity to gain hands-on experience in IT support while learning from industry experts. The team helps customers troubleshoot technical issues, ensuring they get the most out of our innovative SaaS platform. As an apprentice, you’ll receive training & mentorship, developing the skills needed to succeed in … the tech industry. Role -Assisting customers with IT support queries via email, chat, and phone. - Learning how to diagnose and resolve basic technical issues. - Helping with data uploads and working with Excel spreadsheets to format information for our systems. - Supporting the team with setting up and managing Single Sign … On (SSO) and other integrations. - Documenting common issues and updating the knowledge base to help customers self-serve. - Collaborating with different departments, including Customer Support and Account Management. - Identifying potential system improvements and feeding ideas into the team. Training Comprehensive introductory modules to technical concepts Level 3 Information Communications More ❯

of this ambition. We are an equal opportunities employer and value diversity in our workforce. Role Purpose To provide 1st and 2nd line IT support and ensure that end users are receiving timely assistance and solutions on time. You will be supporting both office and remote field end users … and upgrade desktops, laptops, mobiles, and tablets as per IT guidelines. Set up and maintain printers, hotspot routers, access points, and other IT devices. Support and troubleshoot issues related to Windows 10/11 and Microsoft Office 365. Install and support applications from various software vendors. Update IT … documentation and create new guides for users, maintaining the online knowledgebase. Maintain the IT store and equipment inventory records. Support IT projects and business requirements. Take calls and update support tickets on the IT Service Desk. Assist with IT projects, working with 2nd and 3rd line IT More ❯

of this ambition. We are an equal opportunities employer and value diversity in our workforce. Role Purpose To provide 1st and 2nd line IT support and ensure that end users are receiving timely assistance and solutions on time. You will be supporting both office and remote field end users … and upgrade desktops, laptops, mobiles, and tablets as per IT guidelines. Set up and maintain printers, hotspot routers, access points, and other IT devices. Support and troubleshoot issues related to Windows 10/11 and Microsoft Office 365. Install and support applications from various software vendors. Update IT … documentation and create new guides for users, maintaining the online knowledgebase. Maintain the IT store and equipment inventory records. Support IT projects and business requirements. Take calls and update support tickets on the IT Service Desk. Assist with IT projects, working with 2nd and 3rd line IT More ❯