101 to 125 of 482 Service Management Jobs in the UK

engage with stakeholders at all levels. Day-to-day of the role: Act as the first point of contact for suppliers from a contracts management perspective. Structure, schedule, and attend regular service review meetings with suppliers and IT Service Department members to maintain good relationships and meet … service objectives. Maintain a record of performance against KPIs for each supplier, identifying service improvement opportunities and addressing obstacles impacting service delivery. Work closely with senior managers to maintain the Supplier and Contracts database. Assist the ICT Contracts & Software Assets Manager with the in-year contract management … technical and performance meetings and the annual contract review and negotiation process. Required Skills & Qualifications: Significant experience in Supplier Management. Extensive knowledge in performance Management: Service Level Agreements, Key Performance Indicators, and Continual Service. Hands-on experience within complex ICT Service environments. Familiarity with IT Service more »

IT Service Desk Lead Location: Oxfordshire Salary: £35k Would you like to become involved in an exciting and fulfilling opportunity to design and develop technical solutions in support of various key government agencies? Joining a team dedicated to delivering cutting-edge, secure solutions for clients in defence, emergency services … and put your skills to the test, we would be very interested in discussing further with you. Our client is an industry leading managed service provider who are actively searching for an IT Service Desk Lead to join their team in the Oxfordshire area. The successful candidate will … be acting as Shift Lead and your primary role will be providing guidance, support and coaching to a dedicated team of Service Desk Analysts, operating a 24 x 7 shift rota. Benefits: Annual professional and training development plan. Hybrid/flexible working. Accrue additional holidays after 2- and more »

Lead the daily interaction with the Customer representatives. Responsible for developing a long-term relationship with the customer representatives on all levels – including senior management Prime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors and resolver groups service level management. … Recognize and develop technical and financial optimization potentials or post-market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary and context. Customer service reviews - organize, chair, minute, track/chase actions. Internal governance meetings - organize, chair, minute, track/chase actions. Sub-contractor service reviews – review performance and identify areas and actions for improvement and adherence more »

Senior Dynamics Developer with at least 4 years experience building Dynamics 365 (CRM & service management) solutions is sought on a remote basis by an international manufacturer with an HQ near Birmingham. With extensive acquisitional growth this Senior Dynamics Developer will join a dynamic, highly skilled team focussing on … Senior Dynamics Developer should have most of the following key skills: - At least 4 years' Microsoft Dynamics development experience - Exposure to Dynamics CRM and service management - Experience playing a lead role in dynamics project implementation - End to end CRM solution development experience - Full development life cycle understanding - Excellent … communication skills - Mentorship or management experience would be a plus - Any Azure skills would be useful In return this Senior Dynamics Developer will recieve: - A starting salary of £75,000 - £85,000 DoE - Bonus scheme - Hybrid working (2 days a month in office requirement) - Incremental salary increases - pension scheme more »

will be working in a challenging and interesting environment and will be responsible for providing a high and comprehensive level of administrative and customer service skills which will enable them to deal with service users in a courteous, polite and helpful manner and ensure that any concerns or … will be required to use their initiative in all aspects of secretarial and clerical work to efficiently prioritise work and meet deadlines, as the service requires. The successful candidate will have experience of working to deadlines, prioritising workloads, maintaining a positive, proactive approach to work. Co-ordinate the administrative … function within the teams to deliver an efficient and effective service that supports clinical service delivery, service management, service users and carers. About us At Barnet, Enfield and Haringey NHS Community and Mental Health Trust our staff and service users have worked closely to more »

1. Working closely with key stakeholders, develop a vision for the continued development of IT Services and the Print Room, and provide leadership and management to the teams managed to realise the vision. 2. Ensure that an efficient and effective digital infrastructure is provided, meeting the operational requirements of … culture within the team and College, ensuring this develops the Colleges Information, Communications and Print systems in a responsive way. 4. Provide a responsive service to a range of users, including students, staff (curriculum and support), governors and visitors. 5. Champion a customer focused service approach. PRINCIPAL RESPONSIBILITIES … A. Leadership and Management 1. To develop a vision and strategy, and build the capacity of the team to realise this. 2. To provide practical leadership on all aspects of the strategic management of cross-college digital infrastructure and resources, and establishing the technical architectures that are required more »

Job Title: Service Desk Analyst Location: Portsmouth Salary: £25-£30 P/h Key Skills: Unix, Linux, Windows OS, Active Directory, Tivoli, SolarWinds, Zabbiz, Networking, Firewalls, Service Desk Are you a tech-savvy professional with a passion for solving complex IT challenges? A global leader in aerospace, defence … and security, is seeking a dynamic and dedicated Service Desk Analyst to join their innovative team. In this critical role, you will be the first line of support for our cutting-edge technologies, ensuring seamless operation and exceptional user experiences. If you thrive in a fast-paced environment and … have a knack for troubleshooting and customer service, we want to hear from you. Join our client, where your expertise will contribute to groundbreaking advancements and secure the future. The Role: So, what will you be doing as a Service Desk Analyst ? Collaborating closely with team members to more »

experience in a computing/IT or Health related discipline Desirable Degree in a computing/IT or Health related discipline Software Testing qualification Service Management qualification Experience Essential Experience of supporting information systems preferably covering systems management and service management Evidence of writing and … implementing operational process/procedures Understanding of data quality issues and relevant audit processes Responsibility for staff supervision Desirable Project Management of successful, medium sized system implementation Previous NHS experience Previous management/administration of a Health Information Systems Disaster contingency planning Skills and Knowledge Essential Ability to … Personal Attributes Essential Able to work independently Able to communicate with all levels of staff including senior clinicians Supplier liaison skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »

Service Desk Deputy Shift Lead Location: Shrivenham, Swindon Salary: Up to £30,000 About the Company: Mainstay is representing a well-established managed service provider based in the Swindon area. This organisation delivers leading-edge secure solutions to customers in defence, blue light services, science/medical fields … and various university research departments. Role Breakdown: As a Service Desk Deputy Shift Lead, you will have the following responsibilities: Primary Responsibilities: Serve as the initial contact for both external and internal customers, ensuring prompt and professional responses to all communications (phone calls, emails, etc.). Identify, register, and … Allocate incidents in accordance with agreed SLAs and KPIs, and manage incidents to ensure customers receive regular updates and issues progress in line with Service Level Targets. Ensure all actions and diagnostics are accurately recorded in the Service Management toolset. Deputy Responsibilities: Act as a point of more »

whilst supporting the design, build and implementation of DevOps solutions based on business requirement. We aim to deliver the highest quality colleague and customer service whilst continually challenging, motivating, mentoring, and supporting colleagues and teams. You'll work in cross-disciplinary teams supporting and delivering exciting colleague and customer … a range of DevOps solutions. Using automation and systems thinking, you'll streamline operational processes, as well as managing DevOps tooling services through the service lifecycle (including risk management and compliance). Keeping the customer at the heart of your decision-making process, you'll deliver Engineering Excellence … You'll meet Engineering Teams' challenges, helping them to deliver value through consultancy and the implementation of robust DevOps solutions. Providing technical leadership, during service outages you'll recover services through incident and problem management. You'll create sustainable change and build capabilities. We welcome applications from people with more »

and will ideally have some experience of supporting a range of Windows Operating Systems including Windows 7 and 10, 365 and related hardware. ITIL service management skills are desirable. The role would suit a Trainee or Graduate looking for their first or second role within IT. Required skills … Excellent customer service skills, it is desirable to have worked in an IT Support capacity (either helpdesk or Service Desk) - Service Management experience (ITIL preferable) - Strong customer service and problem-solving skills Who would suit this role? This is a superb opportunity for a junior more »

and will ideally have some experience of supporting a range of Windows Operating Systems including Windows 7 and 10, 365 and related hardware. ITIL service management skills are desirable. The role would suit a Trainee or Graduate looking for their first or second role within IT. Required skills … Excellent customer service skills, it is desirable to have worked in an IT Support capacity (either helpdesk or Service Desk) - Service Management experience (ITIL preferable) - Strong customer service and problem-solving skills Who would suit this role? This is a superb opportunity for a junior more »

and will ideally have some experience of supporting a range of Windows Operating Systems including Windows 7 and 10, 365 and related hardware. ITIL service management skills are desirable. The role would suit a Trainee or Graduate looking for their first or second role within IT. Required skills … Excellent customer service skills, it is desirable to have worked in an IT Support capacity (either helpdesk or Service Desk) - Service Management experience (ITIL preferable) - Strong customer service and problem-solving skills Who would suit this role? This is a superb opportunity for a junior more »

and will ideally have some experience of supporting a range of Windows Operating Systems including Windows 7 and 10, 365 and related hardware. ITIL service management skills are desirable. The role would suit a Trainee or Graduate looking for their first or second role within IT. Required skills … Excellent customer service skills, it is desirable to have worked in an IT Support capacity (either helpdesk or Service Desk) - Service Management experience (ITIL preferable) - Strong customer service and problem-solving skills Who would suit this role? This is a superb opportunity for a junior more »

Role Overview As a Service Desk Analyst, you will be the first point of contact for clients, providing critical support and ensuring the smooth operation of services. This role is pivotal in maintaining client satisfaction and operational efficiency. The ideal candidate will have previous experience in a service … environment, excellent problem-solving skills, and a proactive approach to customer service. Key Responsibilities Provide first-level support for all IT-related issues and service requests. Diagnose and resolve technical issues, escalating to higher support tiers when necessary. Manage and document all service requests and incidents using IT … Service Management (ITSM) tools. Ensure timely and effective communication with clients, keeping them informed of progress and any changes. Collaborate with other IT teams to identify and implement solutions to recurring issues. Maintain and update technical documentation and knowledge base articles. Assist in the development and delivery of more »

businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net. Role Summary: GTT’s Technical Management offering … customer solution, understand the wider context of the solution with the customer and how it aligns with their business, bringing a holistic ITIL based Service Management structure to some of GTT’s most important Managed Customers. The Technical Manager will work on multiple client accounts and must have … and network audits. Job Scope: Interacts with Sales, Field and Central Operational teams to ensure highest quality in the delivery and support of customer service solutions. Duties and Responsibilities: Delivering Professional Services engagements in-line with an agreed scope to the acceptance of the client. Enhancing the client experience more »

Configuration analyst, this will be a crucial role for the business as you will be responsible for the accuracy and Integrity of there Configuration Management Database (CMDB). The successful candidate will take ownership of building relationships with various teams across the business to ensure the management and … optimisation of the CMDB with the aim of improving the overall IT service management capabilities. To thrive in this role you will need to possess excellent communication skills with the ability to work in a team and deliver your own initiatives. The role also involves making suggestions and … documented and followed and working with several data sources to ensure accuracy and completeness of data. You will have experience in process ownership, complex service delivery, and IT asset management Responsibilities: CMDB Configuration: Maintain and configure the CMDB schema to align with the company’s IT infrastructure, services more »

are on the lookout for a Head of Support Services to lead their Helpdesk operations. If you have a wealth of experience in customer service, a technical background, and a knack for building strong relationships, this could be your next role. Role Overview Build and maintain solid relationships with … customers and key stakeholders to ensure exceptional service delivery. Lead the UK support team, overseeing both Level 1 and Level 2 Helpdesk operations. Leverage your 10+ years of service and support experience to manage and improve processes. Create and document efficient operating procedures to ensure consistent team adherence … and optimize the use of service management tools. Monitor and manage Service Level Agreements (SLAs), ensuring the team has the right resources to meet or exceed customer expectations, including on-call support when needed. Act as the primary point of escalation for operational issues, working collaboratively with more »

Service Analyst Permanent Telford or Worthing - 1/2 days a week on site We are actively looking to secure a Service Analyst to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our … are passionate about training, technology and career development. Job Purpose/The Role: Assigned to a Contract Area, provision of internal supporting functions for Service Delivery Managers. Recording/Tracking/Reporting of Service Performance Measures/Credits pertinent to the Delivery Group; identification of hotspots/areas … for focus or remedial attention. Collation and analysis of evidence/collateral for use by the Service Delivery Managers in Service/OTACE reviews with the customer. Your Key Responsibilities : Support the Service Delivery Manager with internal/external Service Reviews and CPRF meetings; input to more »

Service Transition Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Work location: Nottingham or Sheffield (Hybrid) Salary up to … love to hear from you. The role and what youll be getting up to on a day to day basis: Littlefish is seeking a Service Transition Manager to come and join our growing Service Management team. As the Service Transition Manager, you will report into the … Service Transition Management Lead. Your main duties will include project managing the transition of services into support for one of our large customers. Ensuring that there is minimal impact to live services and the associated support processes. You will also manage the change of IT support provider for more »

Do: Provide top-notch IT support to users, ensuring seamless access to IT services. Manage incoming calls and online requests, logging them in our Service Management tool, Halo. Resolve IT incidents and service requests promptly and effectively, keeping users informed every step of the way. Utilize troubleshooting … diagnosis skills to achieve 'first call fix' resolutions; escalate complex issues to our expert 2nd line support teams as needed. Follow and promote IT Service Management processes, guiding colleagues on optimal interactions with the IT Service Desk. Collaborate with other IT Support Analysts and offer support and … on-site support as needed in various regions. Educate users on IT policies and procedures, ensuring compliance, especially in IT Security. Assist the IT Service Desk Lead with preparing management information and reports. Handle software license management related to user requests. Contribute to continuous improvement initiatives for more »

Are you passionate about IT, Customer Service and enjoy a challenge? If the answer is yes, then we would love to meet you. Were looking for a Digital Support Analyst to join our existing team in our Grimsby office . As Digital Support Analyst you will be providing 1st … systems within the organisation in a customer effective manner. To provide first line support of IT and related services to internal customers within agreed service levels with a constant focus on customer service and satisfaction. What is Lincolnshire Housing partnership like to work for? Were a local housing … holiday days a year pro rata (plus bank holidays) which will increase by 1 day per year for the first five years of service The ability to earn additional holiday days through full attendance Mental Health First Aiders across the business, lets be there for each other! Career Development more »

Overview: As a Senior IT Problem Manager, you will be responsible for identifying, analyzing, and resolving IT issues to minimize business impact and enhance service quality. You will work closely with cross-functional teams to implement proactive problem management strategies and drive continuous improvement initiatives. The ideal candidate … will have extensive experience in financial services, with a strong background in IT Service Management (ITSM) and incident management. You should currently be a IT Problem Manager Relevant certifications such as ITIL Foundation, ITIL Practitioner, or Certified Problem Manager (CPM) are essential. Experience with ITSM tools such as … ServiceNow, Remedy, or HP Service Manager Key Responsibilities: Develop and implement proactive problem management strategies to identify and resolve recurring IT issues. Conduct thorough root cause analysis of major incidents and service disruptions to prevent future occurrences. Qualifications: Strong understanding of IT Service Management (ITSM more »

below. Person Specification Experience Essential Effective communication and influencing skills Strong presentation and facilitation skills Good systems and business analysis skills Extensive experience in management of systems staff Significant Problem management experience relating to software systems, Extensive experience as an NHS healthcare informatics professional Implementation experience in at … least one major clinical system Significant experience in application management of Millennium Broad understanding of NHS clinical and administrative processes. Desirable NHS data standards and reporting requirements Skills Essential Competence in ITIL Change and Problem management Significant technical ability on complex enterprise clinical systems. Keyboard or alternative computer … tools Qualifications Essential A relevant first-degree, or equivalent qualification or experience plus relevant post graduate qualification or experience ITIL green badge equivalent in service management Desirable PRINCE2 foundation equivalent in project management Management Diploma or equivalent Disclosure and Barring Service Check This post is more »

Job summary The Healthcare Management Trust currently has an exciting opportunity for an IT Service Desk Technician to join our team to help us move forward on the next phase of our growth journey. The role will be full time, based in our Swansea office with some travel … the right to close the advert earlier than this date if sufficient applications have been received. Main duties of the job As an IT Service Desk Technician, you will provide in-depth first- and second-line technical support for all supported software and equipment by the IT Shared Service … guidelines and policies in the most efficient way. The Technician is the first point of contact for all customers and responsible for ensuring all service requests and incidents are logged and managed appropriately. Administrative tasks in support of the service are also performed. The post holder is responsible more »