51 to 75 of 460 Service Management Jobs in the UK excluding London

in Microsoft D365 Business Central to support a major on-premise to cloud migration project. This role requires strong skills in discovery, third-party management, B2B business, service management, and field service solutions . You will play a key role in defining and implementing a cloud … efficient Microsoft D365 Business Central solutions tailored to B2B business needs. Manage third-party vendors , ensuring seamless integration and project alignment. Design and implement service management and field service solutions to enhance operational efficiency. Oversee data migration and system interoperability between on-premise and cloud environments. Work … Solutions Architect with expertise in Microsoft D365 Business Central . Strong track record in on-premise to cloud migration projects. Experience in B2B business, service management, and field service solutions . Proficiency in third-party vendor management and system integration. Deep understanding of cloud architecture, security More ❯

We are partnering with an NI government organisation in the recruitment of a service desk team lead. As IT Service Desk Team Lead, you will play a pivotal role in ensuring IT service management aligns with business needs. You will promote ITIL best practices, refine service processes, and provide guidance to a team of service desk professionals. Your leadership will help enhance service delivery, stakeholder collaboration, and continual improvement initiatives. Key Responsibilities: Lead and support an IT Service Desk team, ensuring effective incident and problem resolution. Oversee service management processes … such as IT procurement, asset management, and SLA monitoring. Drive the adoption of ITIL standards and best practices across the organisation. Collaborate with internal teams and external suppliers to ensure IT systems remain reliable and efficient. Monitor service desk performance, set targets, and provide coaching to team members. More ❯

to cloud migration project. This role requires expertise in Microsoft D365 Business Central , along with experience in discovery, third-party integrations, B2B business processes, service management, and field service solutions . You will play a key role in developing, customising, and optimising Business Central solutions to enhance … business analysts, and stakeholders to implement best practices. Manage and develop third-party integrations , ensuring system compatibility and smooth operations. Support B2B business processes, service management, and field service solutions within Business Central. Design and implement Field Service functionalities within Business Central to support operational workflows. …/AL, C/SIDE development , and Business Central extensions. Experience in third-party integrations and API development . Knowledge of B2B business models, service management, and field service solutions . Experience in Field Service implementation within Business Central. Strong problem-solving skills with the ability More ❯

Join us at cardfactory for the exciting role of IT Service Delivery Manager - Data & Digital. This position offers a fantastic opportunity to guarantee top-notch services for our colleagues, meeting SLAs, documenting service processes, and fostering a culture of continuous service enhancement. As the Service Manager … Data & Digital (SMDD), you will establish and nurture positive relationships with key stakeholders, enhance supplier performance, and oversee IT support contracts to ensure successful service delivery that adds value and remains aligned with organizational requirements. Additionally, the SMDD will focus on aligning the Service Management function with … the company's long-term strategic objectives. Ready to drive excellence in service delivery and strategic alignment? Join us in this pivotal role at cardfactory. Based at Junction 41 in Wakefield, hybrid way of working, colleagues are required to work in the office for a minimum of More ❯

You'll collaborate with a team of six application managers, designing, implementing, and maintaining the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service … be responsible for delivering customer integrations as well as supporting internal business integrations. Other applications on the platform where experience is preferred are Field Service Management (FSM), IT Service Management (ITSM) and Strategic Portfolio Management (SPM). You will work closely with key users to … Create innovative solutions to drive efficiencies for business stakeholders Manage and coordinate technical projects Skills & experience: Functional Strong expertise and an understanding of customer service business processes Skilled in requirements analysis, functional and technical design, testing, and agile methodologies Strong analytical and problem-solving abilities Knowledge of ITIL (preferred More ❯

career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Lead Service Delivery Manager, there's never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems … and services to support the operation of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn't become a global coffee brand by sitting back. When you work here … values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you'll do Being a Lead Service Delivery Manager is about so much more than bringing our coffee to the world. It's your chance to stir up real success - which More ❯

Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for an experienced Sales and Service Manager. In this role you will drive Wholesale revenues in CIIM primarily via the company's MVNO … Broadband, Ethernet & IP sales to both Domestic and International Carriers. Reporting to the Wholesale Director, the specific duties for the Sales and Service Manager will include: Account and service managing Domestic MVNO customers and acting as a key point of contact Account and service managing allocated Carrier … generation strategy and routes to market Collaborate with internal stake holders to meet and exceed customer needs Responsible for all aspects of Account and Service Management for your allocated customers Expand and add value to the business by leveraging the company's recent investments, to deliver services up More ❯

Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for an experienced Sales and Service Manager. In this role you will drive Wholesale revenues in CIIM primarily via the company's MVNO … Broadband, Ethernet & IP sales to both Domestic and International Carriers. Reporting to the Wholesale Director, the specific duties for the Sales and Service Manager will include: Account and service managing Domestic MVNO customers and acting as a key point of contact Account and service managing allocated Carrier … generation strategy and routes to market Collaborate with internal stake holders to meet and exceed customer needs Responsible for all aspects of Account and Service Management for your allocated customers Expand and add value to the business by leveraging the company's recent investments, to deliver services up More ❯

and Azure cloud. Role Overview: We are seeking an experienced Director of Cloud & IT Operations to ensure the quality and cost-effectiveness of our Service Delivery, Applications, and Technology services. This role is crucial in aligning IT services with business requirements and managing ongoing relationships with key stakeholders and … suppliers. Key Responsibilities: Leadership: Develop and manage technical strategies, ensuring IT services meet both operational and strategic demands. Service Desk Management: Lead an effective IT Operations Service and Service Desk. Performance Management: Develop and manage KPIs, SLAs, and other service management reporting, ensuring … team performance aligns with these agreements. Quality Assurance: Ensure departmental processes for IT service desk queries are effective and approve any necessary policy or process changes. Data Analysis: Analyse service delivery data to assess performance against standards, KPIs, or objectives. Corrective Actions: Initiate and lead corrective actions to More ❯

and Azure cloud. Role Overview: We are seeking an experienced Director of Cloud & IT Operations to ensure the quality and cost-effectiveness of our Service Delivery, Applications, and Technology services. This role is crucial in aligning IT services with business requirements and managing ongoing relationships with key stakeholders and … suppliers. Key Responsibilities: Leadership: Develop and manage technical strategies, ensuring IT services meet both operational and strategic demands. Service Desk Management: Lead an effective IT Operations Service and Service Desk. Performance Management: Develop and manage KPIs, SLAs, and other service management reporting, ensuring … team performance aligns with these agreements. Quality Assurance: Ensure departmental processes for IT service desk queries are effective and approve any necessary policy or process changes. Data Analysis: Analyse service delivery data to assess performance against standards, KPIs, or objectives. Corrective Actions: Initiate and lead corrective actions to More ❯

regulatory standards. SharePoint Online Administration: Manage SharePoint Online, including site creation, configuration, and maintenance to facilitate collaboration and document management. Microsoft Teams Deployment and Management: Oversee the deployment and management of Microsoft Teams, configure policies, and integrate with other Office 365 services for enhanced internal communication. Monitoring and … optimal performance. Problem Identification and Resolution: Diagnose and resolve issues, implementing appropriate solutions or escalating where necessary. Provide technical support for software, hardware, account management, access rights, and system configurations. Documentation: Maintain accurate and up-to-date records of incidents, requests, resolutions, and procedures in the IT service management system (ITSM). ITIL Adherence: Apply ITIL best practices, including Incident Management, Problem Management, Change Management, and Service Level Management for standardized service delivery. Continuous Improvement: Identify recurring issues, propose solutions, and participate in knowledge-sharing and training sessions. Customer Service More ❯

regulatory standards. SharePoint Online Administration: Manage SharePoint Online, including site creation, configuration, and maintenance to facilitate collaboration and document management. Microsoft Teams Deployment and Management: Oversee the deployment and management of Microsoft Teams, configure policies, and integrate with other Office 365 services for enhanced internal communication. Monitoring and … optimal performance. Problem Identification and Resolution: Diagnose and resolve issues, implementing appropriate solutions or escalating where necessary. Provide technical support for software, hardware, account management, access rights, and system configurations. Documentation: Maintain accurate and up-to-date records of incidents, requests, resolutions, and procedures in the IT service management system (ITSM). ITIL Adherence: Apply ITIL best practices, including Incident Management, Problem Management, Change Management, and Service Level Management for standardized service delivery. Continuous Improvement: Identify recurring issues, propose solutions, and participate in knowledge-sharing and training sessions. Customer Service More ❯

Job summary This is an exciting opportunity to working within the Service Desk Team at South West Yorkshire Partnership NHS Foundation Trust. The service desk analysts are the first point of contact between the IM&T Department and our customers and are responsible for general IT support and … worked in an IT environment and have an interest in problem solving along with knowledge of Microsoft products including Office and Active Directory. The Service Desk functions is looking to grow and evolve, so the ability to embrace change and maintain a positive outlook is essential, along with a … and that via utilisation of the knowledge base appropriate resources are applied. The post holder will be responsible for handling requests through the incident management lifecycle within agreed SLA and KPI timescales. The role will also involve escalating tickets both internally and with the trusts external providers. The post More ❯

foundation of our business. We employ around 4,000 people worldwide. Join our team and help to shape our future with lasting effect. Field Service Specialist Job ID: 4082 Location: Camberley, ENG, GB Date: Apr 7, 2025 Qualifications, skills and abilities Field Engineer - Southern Region (Luton/Watford - radius … clearly communicating technical matters to stakeholders, be able to work independently and to tight timescales while managing multiple tasks and prioritising effectively. Quality customer Service is our top priority, as such we rely on dedicated team members to continuously help improve the way we work, in serving our clients … with third parties. Completing installation of equipment on site, or where applicable supervising the sub-contractors while they undertake those installation tasks. Undertake field service tasks and maintenance activities i.e., calibrations, annual maintenance, and service. Ensure that faults are resolved within the agreed Service Level Agreement (SLA) and More ❯

and processes in alignment with the VMO2 strategy. This is a key role ensuring we have plans and initiatives to evolve and modernise our service capabilities utilising Data, Cloud, AI, and Automation . This role would be well suited to an individual who spans Business Architecture/Business Transformation … and Service Management including ITSM tools. We need a candidate with a proven track record of defining and implementing Service Operating Models, designing governance frameworks, and leading service transitions that enable seamless, high-quality service delivery. You will be a strategic thinker and have strong … to understand the systems, people and capabilities today to be able to provide an architectural steer on these tools and capabilities (Automation, AI, Knowledge Management) and drive this throughout the Technology and Service Operations teams. Within VMO2 we are working with Remedy, BMC (Helix), GCP, CMDB, Atlassian and More ❯

and processes in alignment with the VMO2 strategy. This is a key role ensuring we have plans and initiatives to evolve and modernise our service capabilities utilising Data, Cloud, AI, and Automation . This role would be well suited to an individual who spans Business Architecture/Business Transformation … and Service Management including ITSM tools. We need a candidate with a proven track record of defining and implementing Service Operating Models, designing governance frameworks, and leading service transitions that enable seamless, high-quality service delivery. You will be a strategic thinker and have strong … to understand the systems, people and capabilities today to be able to provide an architectural steer on these tools and capabilities (Automation, AI, Knowledge Management) and drive this throughout the Technology and Service Operations teams. Within VMO2 we are working with Remedy, BMC (Helix), GCP, CMDB, Atlassian and More ❯

Group as a key global partner. In addition to commercial and strategic responsibilities, a core component of this role is to champion and deliver service excellence and continuous improvement across all partner engagements. This includes identifying areas of underperformance, leading service improvement initiatives, and aligning service delivery … What you'll be doing Supports strategy development and growth of partnerships for BT Group, with proactive monitoring of vendor performance and implementation of service improvement plans. Commercial management of vendor portfolio through multiple lenses (operational, regulatory, legal, reputational, IT security risk, etc.). Works with partners to … hold them accountable to performance standards, challenging underperformance and driving continuous improvement to maximize the balance of value and service quality. Manages and develops opportunities with partners with key focuses on productivity, service excellence, and business growth. Builds long-term sustainable opportunities to enhance customer value and service More ❯

Cyber Security) based within Kirklands, NHSL Headquarters. Through a Head of Digital Services the Digital Services Manager is accountable for the day to day management of their Service Area, including responsibility for its performance, resources and activities. You will be responsible for providing specialist technical and managerial input … In addition to Departmental business the Digital Services Manager, directed by a Head of Digital Services, is expected to work on a range of service specific and NHSL wide issues. Please see Role Profile for further detailed information. NHS Lanarkshire Have you always wanted to work with NHS Lanarkshire … areas. What we'll need you to bring Qualifications Masters Degree in a relevant technical discipline Formal certification in the following specialist areas:- IT Service Management Project/Programme Management Knowledge, Competencies and Personal Skills Extensive knowledge in IT service management in the NHS or More ❯

that combine to make this a fascinating and beautiful area to be based. The Clinical Applications Support Team are responsible for the effective deployment, management and use of several key line of business applications and supplementary systems. The successful candidate will be joining a dynamic, motivated, and skilled service … provides second line support for clinical applications used within the Trust, including the Electronic Patient Record system SystmOne, Smartcards plus other applications via a Service Now platform The post holder will be responsible for Ticket management to fulfil service requests and investigate problems raised by staff, providing … issues. This may also involve liaising with vendors and their representatives to rapidly identify problems and apply effective resolutions Adapting applications according to change management process Upholding the organisational policies relating to access, use, quality and data sharing and championing these within the sphere of work activities There will More ❯

Peaple Talent have partnered with a leading professional service company based in central Cardiff who are recruiting an experienced and Head of IT to lead their IT function. This critical role will support a team that serves approximately 750 members of staff, ensuring the smooth implementation of our existing … IT strategy whilst successfully managing the day to day IT operations along with maintaining very high standards of IT service delivery safeguarding the IT infrastructure. Role and responsibilities Strategy Implementation: Execute and oversee the existing IT strategy in alignment with the firm’s goals, ensuring effective and timely delivery … of IT projects. Team Leadership: Manage and mentor a team of IT professionals, including the Service Desk Manager, Service Delivery Manager, and IT Security & Operations Manager. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the service desk operates efficiently, providing outstanding More ❯

Job Description: In this dynamic product owner role, you'll have the opportunity to revolutionize and institutionalize how we design and implement Service management processes, CMDB, Service Introduction, Lean Six Sigma, Business continuity and disaster recovery process. Empower our associates with the right and fit for purpose … debt reduction, Business Resiliency, drive process efficiency and effectiveness and make easier is better. What are we looking for? Master's degree in engineering, management, and related field preferred, or equivalent experience Extensive experience in ITSM, L6S, CMDB, Disaster recovery, service Introduction to Operations Demonstrated track record in … understanding and shaping strategic Service Management analytics solutions within a business context Preferably proven consulting experience in the Consumer Products Good Industry What will be your key responsibilities? Work in partnership with the GDO Service lines (Business Delivery Services, Enterprise Delivery Services, Information Security, Segment technology office More ❯

customers. WHAT WILL YOU BE DOING? You'll be managing all of the change and release aspects of the programme to deliver robust governance, service continuity, flexibility and reliability for a customer with critical dataflow requirements, while ensuring adherence to the appropriate SLAs/KPIs and other customer requirements. … will be responsible for: Chairing the Change Advisory Board (CAB). Managing the change and release aspects of a complex and operationally critical IT Service and Platform. Providing an escalation point for Change Management (CM) and Release Management (RM). Making decisions for all technical changes. Co … professionalism within which each member understands their role, responsibilities and is enthused to deliver their best work. Provide support to the operational and strategic management of this area of Leidos business including SME support to proposals for future work to benefit the customer. WHO DO WE NEED? We are More ❯

purpose/summary Overall purpose of role Business Analyst responsible for capturing & defining business requirements and ensuring delivery of those requirements within the IT Service Management function with a focus on the ServiceNow ITOM platform. Key Skills/requirements Understand the current as is processes Requirement specification for … respective ownership throughout the project lifecycle Ongoing involvement in continuous improvement of operating process and toolset enhancement Conversant with Agile methods including SRUM Stakeholder Management and Leadership Holds working knowledge in concepts and practices of Leadership Develops basic presentations to influence others Contributes to and encourages ideas; builds on … suggestions of others Inspires confidence by making and honouring commitments; demonstrates initiative and competence; communicates a vision and strategy of own role Management Holds working knowledge in concepts and practices of Management Can identify and map stakeholders of the project Demonstrates initiative and competence; supports and encourages positive More ❯

experience is mandatory Overall purpose of role Business Analyst responsible for capturing & defining business requirements and ensuring delivery of those requirements within the IT Service Management function with a focus on the ServiceNow ITOM platform. Key Accountabilities Understand the current as is processes Requirement specification for enhancement requests … respective ownership throughout the project lifecycle Ongoing involvement in continuous improvement of operating process and toolset enhancement ? Conversant with Agile methods including SRUM Stakeholder Management and Leadership Leadership: Holds working knowledge in concepts and practices of Leadership: Develops basic presentations to influence others ? Contributes to and encourages ideas; builds … on suggestions of others Inspires confidence by making and honouring commitments; demonstrates initiative and competence; communicates a vision and strategy of own role Management: Holds working knowledge in concepts and practices of Management: Can identify and map stakeholders of the project Demonstrates initiative and competence; supports and encourages More ❯

Role: Service Desk Team Lead Location: Leicester (Hybrid) Salary: Up to £42,500 Are you an experienced IT professional with a passion for service delivery and leadership? We're looking for a Service Desk Team Lead to oversee daily IT support operations, ensuring exceptional customer service … individual with experience in Microsoft and Cisco technologies who also thrives in a leadership position. About the Role You'll be responsible for managing service desk performance, overseeing escalations, and providing guidance to the support team. You'll work to enhance service quality, streamline operations, and maintain high … service level standards. Key Responsibilities Service Management: Ensure all inbound support requests via phone, email, live chat, and ticketing systems are handled within agreed SLAs. Technical Leadership: Provide expert guidance on Microsoft technologies, including Azure, Active Directory, Intune, and Microsoft 365, while also supporting Cisco networking solutions. More ❯