1 to 25 of 71 Service Delivery Jobs in the West Midlands

with working in an outsourced setting with ICT vendors. ·Competence in setting priorities, meeting agreed deadlines, and managing stakeholder expectations. ·Proficiency in using ICT Service Desk ticketing systems. ·Understanding of various project management strategies. ·Practical understanding of service delivery frameworks, particularly in relation to managing suppliers and more »

Birmingham. In this role, you will be responsible for managing and optimising our NEC (Northgate) housing management system to ensure seamless operations and enhance service delivery. Key Responsibilities: Oversee the implementation, configuration, and maintenance of the NEC (Northgate) housing management system. Collaborate with internal stakeholders to identify system requirements more »

to accept) will be to build out & optimise ER processes for our customers that facilitates them navigating ER issues via our award-winning self-service platform. If you have excellent analytical skills, are process-driven, but perhaps more importantly, love building out new processes & methods for others to follow … best practice and client, legislative and technology opportunities, and constraints + Representing and effectively articulating the capabilities and potential of the AdviserPlus technologies and service delivery model + Facilitating workshops of working groups to map the transition from the as is state to the to be design + … Best practice process modelling experience (e.g. BPMN) Whats on Offer: + Life assurance + Pension + Holiday purchase scheme + Volunteering days + Long service awards + Contribution towards professional qualifications + Contribution towards membership fees + Employee assistance programme + Health cashback plan + And more. Sounds like more »

that's looking for a professional who can support the wider business and all of their systems.This role involves collaboration with the infrastructure and service delivery teams as well as variety of vendors. Key Responsibilities: Develop and document technical requirements. Collaborate with internal IT and vendors. Review business more »

distributor of construction products. The success of the business is based on the quality of the products it distributes and the quality of the service it provides to its customers. The Group aims to build on its leading market positions in the UK, Ireland, The Netherlands and Finland and … on ad hoc projects as directed by the Group HR Systems Manager. Supporting the improvement of procedures and processes to ensure that the best service delivery is given to our stakeholders and the wider business. Ensuring the required processes & procedures meet GDPR, company policy and/or legal more »

team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7. Reporting to the Service Delivery Manager in our Rail division, the Assistant Cable Jointer Tester will assist in the making, repair and test joins in insulated telecoms more »

Job Title: Planning Coordinator Job Type: Contract Location: Solihull (Hybrid) Salary: Up to £200 per day, Inside IR35 Key Skills: Customer Service/Service Delivery, PC literate, Resource Planning/Workforce Management systems Fantastic opportunity to join a data/insights company who work with some of … on the lookout for a Planning Coordinator who is able to support their operations team by tracking and planning of installation as well as service schedules. What the role will entail; Involvement with the procurement and fulfilment of equipment. Coordination for the end-to-end delivery of service … the billing process. The successful candidate will have; Experience working with Workforce Management & Resource Planning systems. Good working PC knowledge Previously worked in either Service Delivery or Customer Service/Operations. Ability to make fast and clear decisions. Interpersonal and communication skills as well as having good more »

Job summary We have recently brought the Enhanced Access service in-house and are looking for someone who can work alongside the Clinical Leadership & Development Manager to coordinate and support the service. Enhanced Access is the provision of predominantly GP and Nurse appointments between the hours of 6.30 - 8.00 … occasional Saturdays to cover annual leave. Main duties of the job You will be responsible for the on-going monitoring of our Enhanced Access service in terms of ensuring that rotas are created within EMIS, that all shifts are staffed and that appointments are appropriately utilised. You will be … for any queries relating to the service. You will support the Clinical Leadership and Development Manager to produce information relating to appointment usage/service delivery that will support service development moving forwards. About us We are a large Primary Care Network (PCN) incorporating 16 GP practices more »

global provider of power generation solutions, offering a wide range of products including generators, lighting towers, and handling equipment. We are seeking a skilled Service Manager to join our team. The Service Manager will be responsible for providing on-site technical support, maintenance, and repairs for Pramac equipment … ensuring maximum uptime and customer satisfaction. Key Responsibilities: Lead and manage the service department, including field service engineers, workshop engineers, and support staff, to ensure optimal performance and productivity. Develop and implement service strategies, policies, and procedures to meet customer needs and business objectives. Establish service standards and performance metrics, and monitor team performance against targets, taking corrective action as necessary. Collaborate with sales and marketing teams to promote service offerings, identify new business opportunities, and achieve revenue targets. Manage service contracts and agreements with customers, ensuring compliance with terms and conditions and more »

in Windows server and Azure technologies (desirable). . Commercial knowledge - project requirements, estimating and contractual awareness. To be able to demonstrate experience in service delivery to clients in full scope of Windows infrastructure. - Able to produce high quality documentation in an agreed format more »

in the Cellular Pathology Department. The Histology laboratories are based at University Hospital in Coventry and at South Warwick and provide a diagnostic pathology service for the Coventry and Warwickshire Pathology Services (CWPS) and handle over 300,00 slides per year. These 2 posts will have a designated base … accordance with standard operating procedures. 3. To carry out equipment and method troubleshooting, advise the Section Manager of situations requiring further action, work with service engineers on fault resolution. 4. To prepare, store and use reagents required for laboratory investigations. About us University Hospitals Coventry and Warwickshire NHS Trust … fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values. Job description Job responsibilities The Cellular Pathology service is a rapidly expanding part of the Coventry and Warwickshire Pathology Network, which is based on the hospital sites at Coventry (University Hospital), Nuneaton more »

progress quickly. Core responsibilities: Supply customer focused consultancy services and advice to external customers Provide SaaS and Data Insight solutions to solve clients challenges Service Delivery and project management for a varied project pipeline Develop new relationships and consultancy opportunities Manage relationships with third parties Mentor and lead more »

maintenance to ensure high performance and reliability. Generate and present data reports to the Facilities Manager. Conduct risk assessments and identify potential threats to service delivery. Drive continuous improvement in productivity and quality within the Facilities team. Collaborate with Security to manage access control. Coordinate with Change, Architecture, Professional … IST delivery. Strong organizational and prioritization skills. Knowledge of crisis management and command control. Excellent technical report writing skills. Team player with strong customer service skills. Flexible working hours and a full UK driving license. Desirable: SC Security Clearance IOSH qualification General Requirements: Exceptional communication skills. Experience working with more »

and effective maintenance regimens are performed and maintained. Provide data reporting to Facilities Manager Provide proactive risk assessments and report any potential threats to service delivery. Support continuous improvement in organisation, productivity and quality within Facilities team. Work with Security to maintain and administer access control requests. Build strong … CRAC Units, Chilled Water Systems and Chillers. Experience of UPS Frames & Generator systems Understanding of PPM & BMS systems Experienced in Fault Diagnosis and IST delivery A motivated team player, confident in a customer facing role to deliver excellent levels of service. Flexibility in working hours Full UK Driving License more »

at the forefront of ensuring that the services provided by your team meet the highest standards. Our mission is to support the production IT service, this includes customer-facing products and critical internal systems. You will ensure smooth operations, timely incident resolution and proactive maintenance. Furthermore, quality assurance, process … that enhance efficiency and resilience. Preferred skills and experience Ability to collaborate with stakeholders, advocating for positive changes that enhance efficiency, reliability, and overall service excellence. Ability to adapt as the technology landscape evolves rapidly and adjust to new tools, processes, and challenges. Experience managing incidents, monitoring system health … and maintaining service levels. Experience in preparing your team for any scenario such as handling a sudden surge in user requests or responding to critical incidents. Experience working closely with other teams including platform, automation, site reliability engineering and service delivery. Ability to work in a fast-paced more »

top-tier material handling solutions to their clients across various industries. As they expand their footprint, they are looking for dedicated and skilled Field Service Engineers to join their dynamic team. Job Description: As a Field Service Engineer, you will be the frontline ambassador of their company, providing … on-site service, maintenance, and repair for their range of forklift trucks. Your technical expertise and customer-centric approach will ensure the optimal performance of their equipment, contributing to their reputation for excellence and reliability. Key Responsibilities: The key responsibilities for the Field Service Engineer are: Perform routine … minimize downtime and enhance equipment longevity. Provide technical support and training to customers on the proper use and maintenance of their products. Maintain accurate service records and documentation. Collaborate with the service team to ensure timely and efficient service delivery. Ensure compliance with safety regulations and company more »

of the environment and teaching activities, and providing advice and guidance on the use of equipment, monitoring and maintaining stock levels and cleanliness for service delivery at all times 4. To sometimes act within scenarios as patients, family members or staff members – donning clothing, clinical props and prosthetics … Assist in the orientation of new academic and academic-related staff – including external programme educators – and promote team working in the context of simulation delivery 9. Provide technical support to academic and academic-related staff and other resource developers in production, editing, subtitling, and publishing still and video content more »

meetings to analyse customers' needs. Providing technical support during pre-sales and post-sales processes Negotiating new contract and payment terms. Liaising with our Service Delivery team Experience Required Established technical background with hands on experience in digital and cloud-based technologies. You will be passionate about working more »

meetings to analyse customers' needs. Providing technical support during pre-sales and post-sales processes Negotiating new contract and payment terms. Liaising with our Service Delivery team Experience Required Established technical background with hands on experience in digital and cloud-based technologies. You will be passionate about working more »

will be operating a range of administrative processes, providing PA support to the Divisional Director and offering flexible business support to contribute to the delivery of business activities and objectives to time, quality and within budget. What youll be leading on Operate many administrative processes, ensuring that these are … management decision making. Produce reports, presentations and other documents, collating and analysing relevant information and statistics from identified sources, to support others in the delivery of their business objectives. Answer standard and non-standard enquiries and act as a point of contact internally and externally, providing information to stakeholders … to support service delivery, customer service, and management decision making and escalating issues for resolution as necessary. Enter and maintain information on systems and files to ensure that information is up to date, in the right place and easily accessible. Manage smaller pieces of work to completion more »

project documents Ensure project personnel and subcontractors receive up-to-date documentation Act as the Assistant Project focal point for all administration matters Reconcile delivery notes with purchase orders on SAP Handle all timesheet, time, and attendance-related queries Monitor site stationery Photocopy, scan, and encapsulate documents as needed … race, religion, or belief, sex, or sexual orientation. All employees must demonstrate commitment and enthusiasm in promoting the principles of equality in employment and service delivery. more »

and system enhancements. Develop deep understanding of current and future PAS 2035 and Funding Scheme requirements to support customers and give them confidence in service delivery. Our Benefits: Here at CoreLogic, our aim is to provide a fantastic working environment and we endeavour to ensure all our teams feel more »

recommending improvement and maintaining the docker/Kubernetes cluster itself through deployment pipelines and automation. Leading and organising team activities, being on top of service delivery, delegating work and managing capacity. Primary point of contact for the client and the UK infrastructure team Recommending improvements and maintaining the more »

Digital Services Manager Operational Technology Hybrid - Birmingham/Manchester/Leeds/Bristol with some travel The Digital Service Manager - Operational Technology is accountable for the service strategy, design, operation, and continuous improvement for nominated National Highways Digital Services with overall accountable across all aspects to operate the … nominated Digital Service and employed Capabilities (people, process, technology, suppliers, and data/information). You will lead a team of service delivery professional and work with Service Managers, Portfolio and Capability Owners, Centres of Excellence and Suppliers to ensure that the digital service business … goals are met and will authorise changes to service provision, strategy and contribute to audit, risk evaluation and adherence to standards. This is a hybrid role which can be based from one of the following National Highways offices - Birmingham, Manchester, Leeds or Bristol (40% office based) and will include more »

for a Finance SystemsAnalyst to join our IT team based in Solihull. The role is hybrid working. The role is responsible for ensuringthe effective delivery of the relevant finance application services by leveraging specialist knowledge. It translates business requirements into functional specifications and effective, efficient and compliant business solutions. … mobilises resources required to aid resolution, escalates SLA breaches Actas a Subject Matter Expert in the Change Management process Provide vendor liaison to support service delivery to agreed SLAs Supportthe incident root cause analysis process, Initiates problem management. Supportcontinuous process improvement Ensurecompliance with Internal Control processes and procedures. more »