151 to 175 of 195 Remote ITSM Jobs

Head of IT Service Management Location: Central Bristol, Hybrid Salary: Up to £83,000 +20% pension Are you a visionary leader with a passion for IT service management? We are looking for an innovative and strategic Head of IT Services Management to revolutionise our IT Service Management portfolio, including the … IT provides. This is your chance to lead a talented team and make a significant impact on our digital transformation journey. Head of IT Service Management Key Responsibilities Shape the Future: Define and develop a cutting-edge IT Service Management Strategy. Drive Excellence: Ensure top-notch standards and quality in … all deliverables. Optimise Budgets: Efficiently manage the IT Service Management Operational Budget. Inspire Your Team: Lead, motivate, and develop a high-performing team. Enhance Customer Experience: Create a vision for exceptional IT service provision. Manage Processes: Oversee Incident, Problem, Change Management, and more. Plan for the Future: Develop and own more »

leader, championing agile practices and continuous improvement. Provide mentorship to team members and align technology initiatives with business objectives. Collaborate with the Head of ITSM to integrate service operation practices and drive service quality improvements. Own the risk to production of new deliverables and ensure compliance with quality gateways during … experience in managing high-performing teams and driving service improvement initiatives. Strong strategic management skills to align IT services with business objectives. Expertise in ITSM tools, SIAM frameworks, and IT service delivery within complex environments. In-depth understanding of architectural landscapes, operational processes, and performance metrics. Familiarity with ITIL governance more »

leader, championing agile practices and continuous improvement. Provide mentorship to team members and align technology initiatives with business objectives. Collaborate with the Head of ITSM to integrate service operation practices and drive service quality improvements. Own the risk to production of new deliverables and ensure compliance with quality gateways during … experience in managing high-performing teams and driving service improvement initiatives. Strong strategic management skills to align IT services with business objectives. Expertise in ITSM tools, SIAM frameworks, and IT service delivery within complex environments. In-depth understanding of architectural landscapes, operational processes, and performance metrics. Familiarity with ITIL governance more »

This position involves overseeing the service team, ensuring high-quality service delivery, rapid incident response, and robust platform operations. You will be responsible for ITSM management through Jira, ServiceNow platform administration on AWS, and leading continuous improvement initiatives to elevate service performance. Salary & Benefits Salary: £40,000 - £50,000 per … and fruit Referral Programs: Staff and customer referral schemes Key Responsibilities Lead the Service Desk team, ensuring top-quality end-user support through Jira ITSM to manage incidents, requests, and problem records, maintaining SLAs and KPIs. Oversee platform operations on ServiceNow within AWS, ensuring stability, compliance, and a secure environment … service delivery. Implement and monitor business continuity and incident response plans using AWS CloudTrail and CloudWatch for proactive security and system health tracking. Customize ITSM processes in Jira and ServiceNow to align with MOD standards, continuously improving workflows and adhering to ITIL best practices. Collaborate on service enhancement initiatives, tracking more »

This position involves overseeing the service team, ensuring high-quality service delivery, rapid incident response, and robust platform operations. You will be responsible for ITSM management through Jira, ServiceNow platform administration on AWS, and leading continuous improvement initiatives to elevate service performance. Salary & Benefits Salary: £40,000 - £50,000 per … and fruit Referral Programs: Staff and customer referral schemes Key Responsibilities Lead the Service Desk team, ensuring top-quality end-user support through Jira ITSM to manage incidents, requests, and problem records, maintaining SLAs and KPIs. Oversee platform operations on ServiceNow within AWS, ensuring stability, compliance, and a secure environment … service delivery. Implement and monitor business continuity and incident response plans using AWS CloudTrail and CloudWatch for proactive security and system health tracking. Customize ITSM processes in Jira and ServiceNow to align with MOD standards, continuously improving workflows and adhering to ITIL best practices. Collaborate on service enhancement initiatives, tracking more »

design, implementation, and support of customer incidents and projects. Resolve customer incidents quickly (on and off-site) with detailed root cause analysis using an ITSM tool. Conduct customer audits and create appropriate documentation. Create and maintain suitable customer infrastructure/service documentation. Manage change control processes and maintain digital records … group policy, AD, VMware, and Veeam. Communication Skills: Experience speaking with senior management on critical/high priority issues and managing incidents via an ITSM tool. Certifications: Industry-recognized accreditations such as Microsoft Azure & 365, VMware VCP, and CCNA are highly desirable. Specialized Knowledge: Experience with VMware vCloud Director and more »

design, implementation, and support of customer incidents and projects. Resolve customer incidents quickly (on and off-site) with detailed root cause analysis using an ITSM tool. Conduct customer audits and create appropriate documentation. Create and maintain suitable customer infrastructure/service documentation. Manage change control processes and maintain digital records … group policy, AD, VMware, and Veeam. Communication Skills: Experience speaking with senior management on critical/high priority issues and managing incidents via an ITSM tool. Certifications: Industry-recognized accreditations such as Microsoft Azure & 365, VMware VCP, and CCNA are highly desirable. Specialized Knowledge: Experience with VMware vCloud Director and more »

Job Title: ITIL Operations Manager Location: Edinburgh Salary: £57,100 + Excellent Public Sector Pension +33 days holiday 24 Month Fixed Term About Us: A leading UK government organisation require an ITIL Operations Manager where you'll take charge of more »

Job Title: ITIL Operations Manager Location: London Salary: £57,100 + Excellent Public Sector Pension +33 days holiday 24 Month Fixed Term About Us: A leading UK government organisation require an ITIL Operations Manager where you'll take charge of more »

driven organization. Technical Expertise: Strong knowledge of AI technologies, chatbot platforms (e.g., Dialogflow, IBM Watson, Microsoft Bot Framework), and CRM systems. Familiarity with IT service management frameworks (e.g., ITIL). Experience in cloud-based solutions and customer experience platforms. Leadership & Strategy: Exceptional leadership and team-building skills. Strong business acumen … fast-paced environment. Education & Certifications: Bachelor’s or Master’s degree in Business Administration, Information Technology, or a related field. Certifications in AI, IT Service Management, or Operations Management (preferred). Benefits: Competitive salary and commission structure Paid time off and holidays Professional development opportunities Flexible working arrangements, including remote more »

Good knowledge of design principles and business processes. Understanding and knowledge of system development life cycle methodologies. Understanding and knowledge of IT service management (ITSM) and Information Technology Infrastructure Library (ITIL). Understanding and knowledge of IT standards and controls. What we offer Access continuous learning and mentorship via the more »

IT Service Management Specialist – Incident, Major Incident & Service Request Manager About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine … gets the opportunity to come to work and be the best version of themselves. What you'll be doing: As part of the IT Service Management team you will be required to own and manage your assigned process as well as providing cover and support for the other processes in more »

all relevant data models. What you'll need to succeed Leadership Experience: You must have proven leadership experience in Configuration Management strategy and practice. ITSM Expertise: You should have a deep understanding and experience in IT Service Management (ITSM), specifically in Configuration Management, and be able to co-ordinate the … setup of tooling integrations and Asset related data feeds to drive the population of Assets into the ITSM toolset Practice Design and Implementation Experience: You should have expertise in aligning, documenting, and maintaining policies, processes, and procedures. Operational Management Experience: Ability to manage practice once it has been set up more »

used by the client to support its external customers and internal staff. Responsibilities include analysing the impact of new requirements to deliver proactive IT Service Management and Operations through implementation, automation, integration, and management of primarily ITSM and ITOM related toolsets and environments and will require demonstrable experience and in … system maintenance and upgrades. Experience using Business Rules, Client Scripts, Workflows, Form Design and UI Actions. Experience of the CSM module. Experience with ServiceNow ITSM, Service Portal, Service Catalogue, CMDB, Performance Analytics and Reporting. Demonstrable knowledge of Domain Separation and RBAC controls. Demonstrable knowledge of Platform Integrations and data normalisation. more »

used by the client to support its external customers and internal staff. Responsibilities include analysing the impact of new requirements to deliver proactive IT Service Management and Operations through implementation, automation, integration, and management of primarily ITSM and ITOM related toolsets and environments and will require demonstrable experience and in … system maintenance and upgrades. Experience using Business Rules, Client Scripts, Workflows, Form Design and UI Actions. Experience of the CSM module. Experience with ServiceNow ITSM, Service Portal, Service Catalogue, CMDB, Performance Analytics and Reporting. Demonstrable knowledge of Domain Separation and RBAC controls. Demonstrable knowledge of Platform Integrations and data normalisation. more »

offices. Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs and comply with established SLAs. Implement best practices for IT service management and continuous improvement. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure robust and reliable systems. Ensure compliance with relevant regulations and manage operational … related field. Proven experience in a senior IT management role, ideally within the legal sector or a professional services environment. Strong understanding of IT service management, IT infrastructure, and operations management. Demonstrated ability to implement IT strategies and lead large-scale IT projects. Excellent leadership and team management skills with more »

ServiceNow Centre of Excellence with an experienced technical consultant who is well adept with both development & communication skills. They have an enterprise platform of ITSM & CSM with GRC & Sec-Ops modules recently implemented by a 3rd party consultancy. They have a current internal team of 5 ServiceNow Administrators, BA's … pension plan & fully remote, flexible working! What they are looking for: Minimum 3 hands on experience on the ServiceNow platform Advanced End to End ITSM experience is a must Experience & knowledge of Sec-Ops or GRC modules are highly desirable Fluent with Java, HTML, Python coding languages Proven integration experience more »

to 2 days/week in office) Contract: Outside IR35 We are hiring a Senior Service Delivery Manager . Reporting to the VP of ITSM, you’ll be part of a team focused on breaking silos and driving meaningful outcomes for customers. Your work will be split into two key …/networks) to ask the right questions Proactively manage relationships and communication to prevent gaps and ensure customer satisfaction. Internal Process Impact Support the ITSM team in managing key processes (incident, problem, or change) based on your strengths. Help shift the team’s focus from being process-heavy to revenue … re a proactive communicator, a problem solver, and someone who thrives in fast-paced, dynamic environments. Key Qualifications: ITIL certification Proven background in IT Service Management with a strong focus on service delivery. Passionate about enhancing service quality and delivering an exceptional end-user experience. Strong leadership and people management more »

Head of IT Services/Head of IT Service Delivery - requires strong experience in heading up an IT team across several areas, including IT service management, IT Service Delivery and IT infrastructure. If you have worked in a professional services background, this would be a bonus. Ideally, it would help … i.e. Head of IT/Head of IT Services Ability to manage cross-functional IT teams and develop those teams Excellent understanding of IT service management, IT infrastructure, and IT operations management. Experience within the legal sector or a professional services environment would be a bonus Have the ability to more »

of IT - Cardiff Head of IT/Head of IT Services - strong experience in heading up an IT team across several areas including IT service management and IT infrastructure is required by a leading law firm in Cardiff. If you have worked in a professional services background then this would … i.e. Head of IT/Head of IT Services Ability to manage cross-functional IT teams and develop those teams Excellent understanding of IT service management, IT infrastructure, and IT operations management. Experience within the legal sector or a professional services environment would be a bonus Have the ability to more »

tricky fixes and being a point of escalation, providing advice and sharing knowledge. There is a strong emphasis on Service Delivery and ITIL or ITSM Delivery Management experience is required and you will be experienced and enjoy building internal relationships with staff members of all levels. You will have experience … home. Experience/Skills/Attributes: Minimum of five years’ experience as an IT Operations Manager or similar role IT related Degree ITIL/ITSM Service Delivery experience Jira knowledge would be highly desirable Extensive knowledge and experience of; Networks, Wi-fi, servers, storage, and back up. Switches and firewalls more »

ServiceNow Developer – SC Cleared Design and implement infrastructure solutions using ServiceNow modules, ensuring alignment with client objectives for optimal performance. Lead the integration of ITSM, ITAM, and ITOM modules to enhance IT operations efficiency. Provide strategic guidance for deploying HRSD and FSM modules to improve service delivery. Implement ServiceNow GRC … practices to drive technical innovation. Qualifications, Skills & Experience Active SC Clearance is mandatory for this role. A minimum of 3 years' experience with ServiceNow ITSM and ITAM modules. Proven experience with ServiceNow HRSD and FSM modules. Demonstrated expertise in implementing ServiceNow ITOM. Solid background in delivering end-to-end infrastructure more »

efficiency and monitors the effectiveness of incident management in the region. About you. Experience of successfully implementing technical resolutions in an IT Service Management (ITSM) environment. Experience leading and mentoring teams to ensure allocation of workload is completed efficiently. Demonstrable experience of driving service improvements for the customer. Strong experience more »

be successful in this role We're looking for a range of the following skills and experiences: • Demonstrable experience of ServiceNow development and IT service management process design • ServiceNow System Admin Certification • ServiceNow Implementation Certifications, i.e. the platform, ITSM, CSM, ITBM, ITOM, HRSD, SecOps and GRC • Overarching understanding of ServiceNow more »

and comprehensive documentation Skills and qualifications: Minimum 7+ years of experience in the ServiceNow ecosystem. Minimum 2+ years of experience in end-to-end ITSM, HRSD Project implementations. Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets … and UI Pages Deep understanding of ServiceNow ITSM, HRSD, SecOps, ITOM, ITAM, Integrations & Scripting End to End Integration Experience Using Scripted Rest API, Rest API (Outbound & Inbound) & Authentication Process ServiceNow implementation experience in ITSM, Service Portal, Performance Analytics (Adv. Reporting) & Employee Centre Knowledge Experience in complex ServiceNow integrations API-based more »