51 to 75 of 1,868 Customer Service Jobs in the UK

Location: East Midlands Gateway The Customer Service Delivery Manager is a pivotal position within the business and has significant communication and involvement with our customers to ensure customer satisfaction through achieving SLAs. Reporting to the Key Account Manager you will be independently responsible for coordinating all activities … related to customer and operational account management including carrier delivery performance management. You will be instrumental in understanding the needs of the customer whilst building and maintaining the relationship between the customer and Arvato. Your tasks Within the role, your responsibilities will include: Being accountable for managing … daily operational performance and KPI achievement for the customer and resolving any queries within the agreed SLA (Service Level Agreements) timelines including leading daily/weekly customer and operational meetings. Leading and/or supporting the preparation and execution of customer appointments and MBRs/QBRs more »

candidate requires experience of successfully planning and delivering events, strong problem-solving skills, exposure to installed audio-visual systems. Duties & Responsibilities Provides top-class customer service skills, being able to explain our services to technical and non-technical clients as needed Responsible, along with other Technicians and Specialists … necessary Responsible for regular maintenance of audio equipment Escalates equipment failures to appropriate inhouse teams and assists with the resolution as needed to maintain service levels Maintains audio visual equipment as required Operate and edit Pro Tools event recordings Ensures SOPs are applied, and that contingency planning is included … Owns the technical support lifecycle and is responsible for managing technical risks throughout pre-production planning, execution and post event Consistently delivers high-quality service to our partners Adheres to broadcast standards for remote and recorded attendees Understands how to communicate difficult/sensitive information tactfully Performs other ad more »

Managed Service Provider IT support would be preferred for this role! The Second Line Engineer embodies a role characterised by diversity and complexity, encompassing elements of 1st, 2nd, and 3rd Line support. This position fosters the development of a seasoned and reliable professional with exceptional teamwork skills, setting a … prime example for newcomers in the Service Desk team. This senior role serves as a pivotal point for exploring numerous career avenues, including, but not restricted to, advanced 3rd line support, specialised skill development, consulting, sales, or management. Primary Role Responsibilities Technical ability to resolve issues/requests through … colleagues in troubleshooting and resolving them effectively; Lead by example and demonstrate strong leadership qualities by setting high standards for teamwork, problem-solving, and customer service within the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to more »

Our client, a well established and leading fintech company based in the Poole area is recruiting for a Customer Service Support Adviser . This role to deliver excellent front line support to their customers for financial software support and offer outstanding customer solutions. This is an exciting … solutions to resolve the query Liaising with internal stakeholders and implementation consultants for swift ticket resolutions Raise issues & risks to the product team and Customer Service Director where necessary To work closely with the project delivery and internal product team Maintain excellent relationships with customers, suppliers and third … party organisations working with the customer Develop personal knowledge of business and software to support the Companys key activities What do you need to qualify for this role? Financial/Accounts background - A Financial/Accounts qualification would be advantageous Good general IT Software and or Financial/Accounting more »

We are currently seeking a motivated Sales Executives to join our team to drive sales in both new and existing business providing an excellent customer experience. Key Responsibilities: New Business Development: Identify, and pursue new sales opportunities within the electronic security sector, including CCTV, access control, alarm systems, and … potential clients Negotiate contracts and close deals to achieve sales targets Account Management: Manage and grow relationships with existing clients, ensuring high levels of customer satisfaction and repeat business Understand client needs and provide tailored solutions that meet their security requirements Conduct regular follow-ups and business reviews with … design and propose customized security solutions Stay updated on the latest technologies and industry trends to effectively communicate value propositions to clients Reporting and Customer Service Provide accurate sales forecasts and reports to management including maintaining an updating the CRM System Work closely with marketing to align sales more »

contracted services, across a wide range of customers. The role is responsible for ensuring all IT & related services meet contracted specifications across the full-service lifecycle. Client Relationship building is crucial in this role, building & maintaining strong customer relationships is key to delivering exceptional service for new … existing customers. You will act as the central point of contact for service delivery for your aligned accounts, focusing on customer experience and driving satisfaction. Main duties and responsibilities Build, own & manage client relationships. Own & manage delivery of services against contracted service levels and performance, ensuring obligations … are fulfilled & contractual compliance. Lead routine structured service reviews with customers, alongside production of monthly service reports. Provide analysis and recommendations for service and customer satisfaction improvements based on the service performance data (Trend analysis, monthly reporting etc). Manage & maintain Continual Service Improvement more »

Job summary The Asset, Quality and Contracts Manager falls within the Digital Services Service Management department within Digital Services which follows the ITIL standard of Service Management, empowering technology, and process to ensure the users have the best possible experience and outcomes, both externally and internally for the … legislation, the ability to work unsupervised and proactively. Being a diligent staff member with an eye for detail and a passion for improving the service, the post holder will work closely with all elements of the Digital Services teams to deliver the best outcomes of the service and … for customers. They must offer a "can do", proactive approach to service delivery and ultimately delivering for the service needs. Career Progression pathways and development opportunities: We are committed to get the very best out of our staff and support staff in their career aspirations. We have career more »

UAV Drones Progression Outstanding Opportunity £25,000 + Bonus Are you passionate about delivering excellent customer service and excited by the world of cutting-edge drone/geospatial/UAV/technology? We require a Customer Service Specialist to join our dynamic team in the heart … Responsibilities: - Provide outstanding support to customers across phone, email, and live chat - Assist with product orders, technical inquiries, and training course details - Ensure every customer interaction is a 5-star experience What We're Looking For: - Excellent communication skills and a customer-focused approach - Problem-solving skills and … a team-oriented attitude - Previous experience in customer service (tech experience is a plus!) - A proactive and friendly manner when dealing with customer inquiries Whats In It For You: - Competitive salary and performance-based bonuses - Be part of a friendly, supportive, and innovative team - Opportunities for personal more »

banking products and services enables these organisations to deliver remarkable financial services to their clients. Job Description Sopra Banking Software is recruiting for a Customer Support Analyst to join a professional and expanding team. This is a pivotal customer liaison role within our organisation; understanding customer requirements … and delivering service excellence which exceeds expectations. The role involves receiving, recording and validating incidents, problems and changes for our internal and external customers. This is accompanied with the continuous incident monitoring and escalation of potential breaches to the Customer Service Managers and Operational Managers. Main Accountabilities. … Recording of customer incidents, problems and change requests within the appropriate helpdesk systems. Listening to the customer and understanding the impact and severity of the issues they face and acting professionally and appropriately to achieve resolution. Progressing incidents to a successful and timely resolution, via liaison with Sopra more »

Center to join their growing team. This is a fantastic opportunity for a talented professional to work on high-impact projects that are transforming customer engagement. As a recruitment partner, we are looking for a motivated individual with hands-on expertise in D365 Customer Engagement and Contact Center … solutions to drive implementation and optimization efforts. Key Responsibilities Analyze and gather business requirements, particularly in the area of customer service and contact center operations. Lead the design, configuration, and implementation of D365 CE solutions, with a special emphasis on D365 Contact Center features (e.g., omnichannel support, case … client needs. Provide post-go-live support and ongoing improvements to maximize system effectiveness and alignment with business goals. Collaborate with stakeholders to enhance customer service processes and provide detailed reporting. Ensure the system complies with relevant security, integrity, and regulatory standards. Required Skills and Experience 3+ years more »

to schools and businesses. We are currently looking for someone to join our Tech 4 Learners team in Windsor as a ‘T4L Parent Support – Customer service advisor’, primarily working with schools and parents who take part in our student 1:1 device programme. As well as supporting the … Tech 4 Learners department is a fast growing and essential part of Freedom Tech Ltd, our aim is to deliver the highest quality of service possible, and to ensure that all team members feel inspired by the work that we do and are encouraged to grow and develop within … and open communication skills. Calm demeanour with good ability to problem solve. Excellent phone manner. Excellent time management skills Ability to problem solve Outstanding customer service skills Previous experience in a customer service facing administrative role desirable but not essential Conditions: Salary: We offer a competitive more »

hard but have a lot of fun doing it! As a Remote Support Specialist your day-to-day role will be taking incoming escalated service requests from our Remote Support Engineers. You'll be providing excellent customer service using your advanced technology skills to diagnose, resolve issues … related issues will also be expected. This is a high-pressured role and requires a high level of attention to detail, technical knowledge, and customer service skills. Responsibilities include: Documenting works on the inhouse system, keeping customer records updated. Communicating with customers both verbally and by email … the business has a real passion for customer service so this must be at the forefront of everything you do. Work alone and as part of a wider team to process tickets and escalate where required. Able to work at speed with accuracy and awareness to adhere to more »

Co-Ordinator looking to make the next step in your career? Do you have the enthusiasm, attitude, and energy for offering a first-class service? Do you have the ability to pick up new industry Jargon? We have an exciting opportunity for a Technical Service Coordinator to join … our Redhill based Client who are an industry-leading Managed Service Provider. Our client is experiencing substantial growth and is looking to expand their team. Job Title: Technical Service Coordinator Salary : £42,000 - £48,000 DOE Location : Redhill (own transport essential due to location) Benefits : - 22 days annual … uplifting and career forging challenge? Then lets get down to the nitty gritty… Day-to-Day Responsibilities : As a key player within a skilled service desk team, the Technical Service Coordinator plays a pivotal role in reviewing, triaging, and assigning customer support requests to the appropriate technicians. more »

UK's largest developers of pharmacy software solutions who pride themselves not only on the quality of their products but on delivering an exceptional customer service and customer experience at every stage. Are you a natural customer care advocate with extensive customer service experience … soundoffurthering your career and potential in the IT industry by joining a leading Healthcare solutions company? Do you want to work in a varied customer centricrole where you'll be the voice of the Company, providing first point of contact support and training for those pharmacy customers using their … to day duties will include: Resolvingcustomer incidents and training support by means of; Telephone Remote/Dial In On Site Providinga friendly and professional service to their customers at all times Ensuring all customer incidents are resolved in line with company timescales. Managing customer incident progress, call more »

UK's largest developers of pharmacy software solutions who pride themselves not only on the quality of their products but on delivering an exceptional customer service and customer experience at every stage. Are you a natural customer care advocate with extensive customer service experience … soundoffurthering your career and potential in the IT industry by joining a leading Healthcare solutions company? Do you want to work in a varied customer centricrole where you'll be the voice of the Company, providing first point of contact support and training for those pharmacy customers using their … to day duties will include: Resolvingcustomer incidents and training support by means of; Telephone Remote/Dial In On Site Providinga friendly and professional service to their customers at all times Ensuring all customer incidents are resolved in line with company timescales. Managing customer incident progress, call more »

UK's largest developers of pharmacy software solutions who pride themselves not only on the quality of their products but on delivering an exceptional customer service and customer experience at every stage. Are you a natural customer care advocate with extensive customer service experience … soundoffurthering your career and potential in the IT industry by joining a leading Healthcare solutions company? Do you want to work in a varied customer centricrole where you'll be the voice of the Company, providing first point of contact support and training for those pharmacy customers using their … to day duties will include: Resolvingcustomer incidents and training support by means of; Telephone Remote/Dial In On Site Providinga friendly and professional service to their customers at all times Ensuring all customer incidents are resolved in line with company timescales. Managing customer incident progress, call more »

Main Duties and Responsibilities: Leadership o Lead and develop the Business Intelligence Unit o Promote professionalism and compliance o Deputise for the Deputy CDIO Service Delivery o Collaborate with senior leaders o Oversee resource management and planning o Champion data quality o Respond to regulatory requirements Strategy o Advise … strategies and systems Staff Management and Development o Foster a high-performing team o Implement workforce and succession planning o Support recruitment and development Customer-Focused Service Delivery o Cultivate a customer-centric service culture o Implement KPIs and benchmarking Data Management o Provide expert guidance … equipped with the skills, tools, and capacity to deliver data-driven insights that directly support clinical and operational decision-making. Lead efforts to improve service delivery, ensuring that the highest standards of healthcare are achieved. Promote professionalism and compliance: Foster a culture of excellence within the BI unit by more »

Product Support Engineer, were looking for someone with a curious mindset, a proactive approach and is able to demonstrate the following skills: Have excellent customer service Strong IT skills including Microsoft office Demonstrates strong communications skills through a variety of channels Good organisation Are you wondering what life … What youll be doing: You will be joining the Helpdesk team, made up of friendly solution finders who builds great client relationships using their customer service skills. Your role will include: Building relationships and trust with subscribers through open and interactive communication Collaborate with Internal key team members … to ensure high level of customer service matching our SLA'S Ensure any development requests are communicated with the tech team Provide top quality customer service Our Helpdesk Is open 7am to 12am Monday to Friday. This role will be covering 4pm to 12am, supporting our more »

1st Line IT Service Desk Technician is required for an established business near Bournemouth town centre. Are you passionate about providing professional IT support and customer service? Do you thrive in dynamic environments where every day brings new challenges? If so, we have the perfect opportunity for … connections Working Hours: Onsite: 08:30 - 17:00 (Mon-Thu), 08:30 - 16:30 (Fri) Key Responsibilities: IT Support: Provide responsive and accessible IT Service Desk support for internal staff. Service Desk System: Log, monitor, resolve, and record incidents and service requests. Customer Service: Deliver … high-quality, consistent customer service to internal and external stakeholders. ITIL Processes: Support and deliver ITIL-based processes and procedures to ensure excellent service. Team Collaboration: Work within a team to achieve operational and strategic goals. Technical Skills Required: Operating Systems: Proficiency in Windows, macOS, environments. Networking: Understanding more »

/Sales Support Engineer/Technical Advisor shall be responsible for technical advice, generating quotations, order processing, expediting, documentation, proposals and other aspects of customer service for pumps & associated mechanical engineering products. The Internal Sales Executive/Sales Support Engineer/Technical Advisor will ideally come from any … sales, customer service or technical background with full training being provided, however having previously sold a product or a background working in a engineering environment is beneficial. Package £30,000-£35,000 depending on experience. Company benefits Career Progression 25 days holiday including bank holidays Pension Internal Sales … provide quotations & proposals of pumps & associated mechanical engineering products to customers. Provide technical support and cover to other Sales Engineers and all aspects of Customer services - e.g. order processing, expediting, documentation etc. Learn all aspects of administration which includes order processing, invoicing, checking order confirmations. Product specification plus after more »

player, acting as the bridge between our colleagues at IRIS Software and the IT department. Your mission will be to resolve IT incidents and service requests promptly, provide exceptional customer service, and help us achieve our business objectives. Location: Full-time position based at our Heathrow Approach … SL3 8QY) offices. Duration: ICT Level 3 Apprenticeship lasting approximately 15 months. What will you be doing? Handling Service Requests: Manage incoming service requests and incidents following established procedures. Effective Communication: Keep customers informed about the status of their issues and maintain clear communication. Incident Management: Log, prioritise … and manage incidents and service requests with accuracy. Problem-Solving: Identify, diagnose, and resolve issues while providing guidance to end-users. Documentation: Document incidents thoroughly and contribute to creating and maintaining knowledge articles. Support and Escalation: Provide essential online security support and escalate unresolved problems when necessary. Customer more »

in hand with digital/social media marketing to grow new businesses and tech start-ups, as well as well known brands increasing their customer base. As the AI industry continues to expand, the chance to excel in both brand awareness, through face-to-face interaction with consumers, and … to excellence, this is the perfect opportunity to kickstart your career or take it to the next level. Your Role as a Sales and Customer Service Representative: Solutions Presentations : Deliver compelling presentations during residential campaigns, showcasing cutting-edge products/services and responding to client inquiries with expert … knowledge. Client Relationship Management : Build and nurture strong client relationships, ensuring exceptional customer service and loyalty within the brand's sector. Personal Development : Enhance your communication skills, learn to negotiate and close deals, and exceed sales targets with comprehensive AI systems and processes, product training and personalised support. more »

English or German fluent: Contract Administrator (Recruitment) Business Support - Tenth Revolution Group - Newcastle - UK Calling all ambitious administrators, excellent with MS Excel & Customer Service! TRG have an exciting new hybrid opportunity at our global HQ in Newcastle UK! Any financial admin/customer service/sales … compliant with all country requirements, wherever our Candidates may be working Data entry to maintain our internal CRM, accounting and timesheet systems Provide quality customer service to Sales teams, Clients and Candidates Assist with processing of Candidate background checks and drug screenings; ensuring that all preplacement requirements and … Ability to make rational decisions independently, resilient, strong follow up skills Problem solving; systematic approach, proactive rather than reacting to issues Experience dealing with customer service queries in a fast paced environment A desire to take ownership and make a positive impact to progress in future This isn more »

an exciting opportunity for a Technical Assistant to join their busy electrical contractors design office! If youre passionate about offering a great standard of customer service and have excellent communication skills, this could be the role for you! Technical Assistant Spilsby, Lincolnshire, PE23 5HE Full time, permanent Competitive … You will prepare electrical designs, ancillary paperwork and documents and assist with raising quotations through to project completions. Our client aims to deliver excellent customer service, which is reflected in almost 40 years of continued return from their loyal customer base. Key Responsibilities: You will be the … drawings and O&M manuals The ideal Technical Assistant will: Have excellent communication and interpersonal skills Be passionate about offering a good standard of customer service Be self-motivated, able to multitask, and demonstrate excellent time management skills Have the ability to listen attentively, identify important information, and more »

automation, leading to a fully patient-oriented approach and a healthier future for people across Europe. Fujifilm Healthcare UK is looking for a Field Service Engineer, X-Ray to ensure the smooth and continued operation of new and existing products and equipment, through the repair of emergency breakdowns and … routine service maintenance duties. To install and demonstrate equipment as required in support of the sales team. What you'll be doing Repair a range of Fujifilm Medical Systems supplied equipment including X-ray (CR and DR) equipment, ensuring that priorities and timescales are adhered to Routine Maintenance- carry … out maintenance in line with service contract requirements on DR X-ray equipment. Carry out equipment upgrades during routine maintenance or as instructed Install and demonstrate equipment in support of the Sales and Applications teams Installations- Attending kick off meeting or pre install site visits to ensure the project more »