and business outcomes What You Will Work With Low latency neural voice synthesis and sub 200ms inference Runtime prompt templating and multilingual generation Dynamic IVR and call orchestration Pronunciation tuning, audio timing, and text normalization Deployment models across cloud, VPC, and on prem Webhook orchestration and customer data flows What More ❯
and business outcomes What You Will Work With Low latency neural voice synthesis and sub 200ms inference Runtime prompt templating and multilingual generation Dynamic IVR and call orchestration Pronunciation tuning, audio timing, and text normalization Deployment models across cloud, VPC, and on prem Webhook orchestration and customer data flows What More ❯
and business outcomes What You Will Work With Low latency neural voice synthesis and sub 200ms inference Runtime prompt templating and multilingual generation Dynamic IVR and call orchestration Pronunciation tuning, audio timing, and text normalization Deployment models across cloud, VPC, and on prem Webhook orchestration and customer data flows What More ❯
and business outcomes What You Will Work With Low latency neural voice synthesis and sub 200ms inference Runtime prompt templating and multilingual generation Dynamic IVR and call orchestration Pronunciation tuning, audio timing, and text normalization Deployment models across cloud, VPC, and on prem Webhook orchestration and customer data flows What More ❯
and business outcomes What You Will Work With Low latency neural voice synthesis and sub 200ms inference Runtime prompt templating and multilingual generation Dynamic IVR and call orchestration Pronunciation tuning, audio timing, and text normalization Deployment models across cloud, VPC, and on prem Webhook orchestration and customer data flows What More ❯
FedRAMP High, or DISA IL 4 environment. Amazon Solutions Architect or Developer certifications. 5-7 years of experience creating voice or chat bots, conversational IVR contact flows, and voice and chat self- service integration to 3rd party systems of record to get/put data. 5-7 years of experience More ❯
FedRAMP High, or DISA IL 4 environment. Amazon Solutions Architect or Developer certifications. 5-7 years of experience creating voice or chat bots, conversational IVR contact flows, and voice and chat self- service integration to 3rd party systems of record to get/put data. 5-7 years of experience More ❯
or voice industry Minimum 3 years' experience with effort estimation and technical design for Amazon Connect and related technologies Deep understanding of call flows, IVR trees, email and chat channel designs and contact centre operations At least 1 AWS Associate Level Certification Hands on Experience with Amazon Connect, Amazon Lex More ❯
FedRAMP High, or DISA IL 4 environment. Amazon Solutions Architect or Developer certifications. 5-7 years of experience creating voice or chat bots, conversational IVR contact flows, and voice and chat self- service integration to 3rd party systems of record to get/put data. 5-7 years of experience More ❯
FedRAMP High, or DISA IL 4 environment. Amazon Solutions Architect or Developer certifications. 2-3 years of experience creating voice or chat bots, conversational IVR contact flows, and voice and chat self- service integration to 3rd party systems of record to get/put data. 2-3 years of experience More ❯
trained, Netomi The selected candidate will be expected to visit the client office minimum of 3 days per week. Responsibilities: Support Contact Center/IVR and LP (Live Person) Platform Development 5+ years of .NET CORE and UI/UX development LP Platform Development Manage end-to-end development activities More ❯
on business requirements. Design, configure, and implement Genesys-based contact center solutions, taking into consideration the organization's specific requirements, such as call routing, IVR systems, chat, email, and more. Programming and configuring call flows and reporting Configure and customize Genesys applications to optimize performance Troubleshoot and resolve technical issues More ❯
to understand technical software concepts and comfortable interacting with databases. Previous experience working in a fast-paced, entrepreneurial environment preferred. Prior experience testing voice (IVR), web (IWR), and mobile (IMR) platforms a big plus. Skills: Strong attention to detail. Excellent time management skills. Good communication skills. A high-level of More ❯
customer satisfaction. Support migration from TDM to VoIP services in authorized locations, ensuring seamless transitions and adherence to protocols. Program call tree and InteractiveVoiceResponse functionality on the Automated Call Distribution System (ACDS), contributing to overall system functionality and efficiency. REQUIRED QUALIFICATIONS Experience: 2-5 years' experience Certifications: BICSI More ❯
language functionality will be a more focused subset (based on 5% of call volume), this role is pivotal in ensuring a seamless and efficient IVR experience for Spanish-speaking users. Key Responsibilities: Collaborate across multiple bot experience teams to support business objectives. Build and nurture strong relationships with cross-functional More ❯
robotic process automation (RPA) tools. This expertise includes native chatbot support, natural language processing (NLP), optical character recognition (OCR), native Citrix automation, document processing, IVR/IVA, Workflow management, native RPA connector/copilot for core Generative AI features like Content Creation, Summarisation, Classification, Sentiment Analysis, Code Generation with internal More ❯
robotic process automation (RPA) tools. This expertise includes native chatbot support, natural language processing (NLP), optical character recognition (OCR), native Citrix automation, document processing, IVR/IVA, Workflow management, native RPA connector/copilot for core Generative AI features like Content Creation, Summarisation, Classification, Sentiment Analysis, Code Generation with internal More ❯
any of the following is highly sought after: DOE O 420.1 FACILITY SAFETY Unreviewed Safety Question (USQ) process for nuclear facilities Independent Verification Review (IVR) of new or revised Safety Basis ConOps Training (e.g., FOO-200) QA assistance (e.g., Management Self-Assessment (MSA) and/or Lead Assessor) Benefits We More ❯
standard UX design processes and research methodologies . Translate customer needs and insights into conversational solutions . Familiarity with technologies and platforms including chatbots, IVR, LLMs, AI, etc. Collaborate with UX team members on the design of multiple virtual assistants and their NLU models. Collaborate on improving the models and More ❯
options. Leverage tools like Genesys, Twilio, or Five9 to optimize call center operations. Implement or integrate systems like CRM (e.g., Salesforce, HubSpot), IVR (InteractiveVoiceResponse), AI-powered chatbots, and analytics tools. Explore emerging technologies such as conversational AI, voice recognition, and omnichannel orchestration tools. Foster innovation in self-service More ❯
centre technologies specifically Amazon Connect. You'll also be proficient in designing, implementing and optimising contact centre environments including call routing, InteractiveVoiceResponse (IVR) and journey automation using Gen AI utalising Q In Connect integration within CRM systems. You'll have a background in application architecture, and business data More ❯
with strong problem-solving and debugging skills. Desirable: Experience within customer or call centre industry is highly advantageous. Experience with tech such as interactivevoiceresponse systems, customer service simulations. Experienced Agile development methodologies such as Scrum or Kanban. Experience working with version control systems (e.g. Git) Experience or certifications … with cloud hosting platforms such as AWS, Azure or GCP. In-depth knowledge or an understanding of contact centre technologies (e.g., ACD, IVR, CTI) and telecommunications protocols (e.g., VoIP, SIP, PSTN). What can you expect? Salary: £65,000 per annum (reflective of experience) Location: Salford, Greater Manchester Working Model More ❯
with strong problem-solving and debugging skills. Desirable: Experience within customer or call centre industry is highly advantageous. Experience with tech such as interactivevoiceresponse systems, customer service simulations. Experienced Agile development methodologies such as Scrum or Kanban. Experience working with version control systems (e.g. Git) Experience or certifications … with cloud hosting platforms such as AWS, Azure or GCP. In-depth knowledge or an understanding of contact centre technologies (e.g., ACD, IVR, CTI) and telecommunications protocols (e.g., VoIP, SIP, PSTN). DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and More ❯
with strong problem-solving and debugging skills. Desirable: Experience within customer or call centre industry is highly advantageous. Experience with tech such as interactivevoiceresponse systems, customer service simulations. Experienced Agile development methodologies such as Scrum or Kanban. Experience working with version control systems (e.g. Git) Experience or certifications … with cloud hosting platforms such as AWS, Azure or GCP. In-depth knowledge or an understanding of contact centre technologies (e.g., ACD, IVR, CTI) and telecommunications protocols (e.g., VoIP, SIP, PSTN). DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and More ❯
Salford, Greater Manchester, North West, United Kingdom
DCS Recruitment Limited
with strong problem-solving and debugging skills. Desirable: Experience within customer or call centre industry is highly advantageous. Experience with tech such as interactivevoiceresponse systems, customer service simulations. Experienced Agile development methodologies such as Scrum or Kanban. Experience working with version control systems (e.g. Git) Experience or certifications … with cloud hosting platforms such as AWS, Azure or GCP. In-depth knowledge or an understanding of contact centre technologies (e.g., ACD, IVR, CTI) and telecommunications protocols (e.g., VoIP, SIP, PSTN). Why Join Us? Salary: £65,000 per annum (reflective of experience) Location: Salford, Greater Manchester - Working Model: Office More ❯
