Customer-Centric
UK
The following table provides summary statistics for contract job vacancies with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer-Centricity over the 6 months to 1 June 2024 with a comparison to the same period in the previous 2 years.
| 6 months to 1 Jun 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 404 | 505 | 534 |
| Rank change year-on-year | +101 | +29 | -30 |
| Contract jobs citing Customer-Centricity | 172 | 178 | 330 |
| As % of all contract jobs advertised in the UK | 0.40% | 0.32% | 0.38% |
| As % of the Processes & Methodologies category | 0.47% | 0.35% | 0.42% |
| Number of daily rates quoted | 106 | 132 | 219 |
| 10th Percentile | £163 | £170 | £350 |
| 25th Percentile | £333 | £340 | £463 |
| Median daily rate (50th Percentile) | £450 | £525 | £550 |
| Median % change year-on-year | -14.29% | -4.55% | - |
| 75th Percentile | £588 | £625 | £716 |
| 90th Percentile | £675 | £700 | £778 |
| UK excluding London median daily rate | £392 | £500 | £500 |
| % change year-on-year | -21.60% | - | +17.65% |
| Number of hourly rates quoted | 4 | 2 | 6 |
| 10th Percentile | - | £18.13 | £12.09 |
| 25th Percentile | £6.57 | £21.34 | £15.06 |
| Median hourly rate | £10.30 | £26.67 | £26.25 |
| Median % change year-on-year | -61.38% | +1.60% | +15.38% |
| 75th Percentile | £13.97 | £32.01 | £59.13 |
| 90th Percentile | £15.49 | £35.21 | £79.50 |
| UK excluding London median hourly rate | £10.30 | £16.00 | £13.00 |
| % change year-on-year | -35.63% | +23.08% | -41.86% |
All Process and Methodology Skills
UK
Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.
| Contract vacancies with a requirement for process or methodology skills | 36,802 | 50,277 | 79,372 |
| As % of all contract IT jobs advertised in the UK | 85.47% | 89.69% | 90.61% |
| Number of daily rates quoted | 23,632 | 34,811 | 55,790 |
| 10th Percentile | £300 | £325 | £345 |
| 25th Percentile | £413 | £438 | £431 |
| Median daily rate (50th Percentile) | £525 | £550 | £538 |
| Median % change year-on-year | -4.55% | +2.33% | +7.50% |
| 75th Percentile | £638 | £650 | £644 |
| 90th Percentile | £750 | £750 | £738 |
| UK excluding London median daily rate | £500 | £500 | £488 |
| % change year-on-year | - | +2.56% | +9.18% |
| Number of hourly rates quoted | 2,530 | 1,673 | 1,868 |
| 10th Percentile | £12.75 | £10.63 | £12.50 |
| 25th Percentile | £16.00 | £15.72 | £15.63 |
| Median hourly rate | £36.50 | £36.25 | £25.68 |
| Median % change year-on-year | +0.69% | +41.16% | +9.74% |
| 75th Percentile | £60.75 | £65.00 | £50.00 |
| 90th Percentile | £72.50 | £75.00 | £65.00 |
| UK excluding London median hourly rate | £38.12 | £35.00 | £20.00 |
| % change year-on-year | +8.91% | +75.00% | -4.76% |
Customer-Centricity
Job Vacancy Trend
Job postings citing Customer-Centricity as a proportion of all IT jobs advertised.
Customer-Centricity
Contractor Daily Rate Trend
3-month moving average daily rate quoted in jobs citing Customer-Centricity.
Customer-Centricity
Daily Rate Histogram
Daily rate distribution for jobs citing Customer-Centricity over the 6 months to 1 June 2024.
Customer-Centricity
Contractor Hourly Rate Trend
3-month moving average hourly rates quoted in jobs citing Customer-Centricity.
Customer-Centricity
Top 14 Contract Locations
The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the UK over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Contract IT Job Ads |
Median Daily Rate Past 6 Months |
Median Daily Rate % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +75 | 155 | £450 | -13.17% | 308 |
| London | +80 | 80 | £475 | -10.80% | 120 |
| UK excluding London | +41 | 78 | £392 | -21.60% | 189 |
| Work from Home | +109 | 60 | £480 | -1.54% | 152 |
| South East | +23 | 36 | £475 | +35.71% | 54 |
| South West | +9 | 11 | £148 | -78.15% | 19 |
| East of England | +12 | 10 | £345 | -28.31% | 16 |
| North of England | +17 | 9 | £550 | -2.65% | 58 |
| Scotland | +42 | 8 | £455 | -20.87% | 11 |
| North West | +18 | 5 | £438 | -30.00% | 29 |
| Yorkshire | +15 | 4 | £600 | +18.23% | 19 |
| Wales | +18 | 2 | £91 | -84.17% | 6 |
| Midlands | +5 | 2 | £398 | -23.30% | 29 |
| West Midlands | 0 | 2 | £398 | -22.29% | 16 |
Customer-Centricity
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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