Service Analyst Contracts

Service Analyst
UK

The median Service Analyst daily rate in the UK is £215 according to job vacancies posted during the 6 months to 1 June 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 188 222 222
Rank change year-on-year +34 0 +62
Contract jobs requiring a Service Analyst 526 667 1,150
As % of all contract jobs advertised in the UK 1.22% 1.19% 1.31%
As % of the Job Titles category 1.32% 1.26% 1.38%
Number of daily rates quoted 233 399 698
10th Percentile £136 £125 £120
25th Percentile £163 £158 £150
Median daily rate (50th Percentile) £215 £225 £200
Median % change year-on-year -4.44% +12.50% +25.00%
75th Percentile £380 £438 £475
90th Percentile £550 £538 £588
UK excluding London median daily rate £190 £175 £165
% change year-on-year +8.57% +6.06% +13.79%
Number of hourly rates quoted 203 120 207
10th Percentile £12.86 £12.50 £11.36
25th Percentile £14.16 £13.41 £13.25
Median hourly rate £15.50 £15.25 £15.00
Median % change year-on-year +1.67% +1.63% +7.22%
75th Percentile £21.37 £18.75 £17.88
90th Percentile £21.46 £20.56 £20.56
UK excluding London median hourly rate £14.84 £15.00 £14.50
% change year-on-year -1.07% +3.45% +3.72%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 39,969 53,015 83,520
% of contract IT jobs with a recognized job title 92.83% 94.58% 95.35%
Number of daily rates quoted 25,870 37,031 58,844
10th Percentile £280 £313 £315
25th Percentile £409 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +7.69%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £488 £500 £475
% change year-on-year -2.50% +5.26% +10.21%
Number of hourly rates quoted 2,841 1,476 1,963
10th Percentile £12.86 £14.25 £12.50
25th Percentile £16.30 £19.06 £15.90
Median hourly rate £37.50 £45.00 £24.50
Median % change year-on-year -16.67% +83.67% +12.28%
75th Percentile £61.60 £65.75 £49.33
90th Percentile £73.75 £76.13 £65.00
UK excluding London median hourly rate £40.00 £42.50 £20.00
% change year-on-year -5.88% +112.50% +5.26%

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service Analyst.

Daily rate trend for Service Analyst in the UK

Service Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Service Analyst over the 6 months to 1 June 2024.

Daily rate histogram for Service Analyst in the UK

Service Analyst
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service Analyst.

Hourly rate trend for Service Analyst in the UK

Service Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Service Analyst over the 6 months to 1 June 2024.

Hourly rate histogram for Service Analyst in the UK

Service Analyst
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Analyst within the UK over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +35 480 £220 -2.22% 121
UK excluding London +19 376 £190 +8.57% 123
East of England +10 136 £178 +1.43% 22
London +2 123 £375 +15.38% 10
Work from Home +23 119 £193 -3.75% 48
South West +47 71 £275 +67.68% 7
North of England +15 69 £158 -28.41% 41
North West +23 43 £200 +5.26% 24
South East -5 43 £170 -15.00% 20
Midlands -9 38 £160 +6.67% 17
Yorkshire +10 26 £150 -42.86% 14
West Midlands -7 25 £195 +8.33% 13
Scotland -2 17 £178 +8.40% 1
East Midlands -3 13 £160 +31.15% 4
Wales +15 5 £128 -5.19% 15
Northern Ireland -2 1 - - 2

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 1 June 2024, Service Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Analyst in the job title.

1 236 (44.87%) Customer Service
2 168 (31.94%) ITIL
3 149 (28.33%) Windows
4 141 (26.81%) Microsoft
5 140 (26.62%) Social Skills
6 135 (25.67%) Microsoft 365
7 131 (24.90%) Problem-Solving
8 130 (24.71%) Security Cleared
9 121 (23.00%) Incident Management
9 121 (23.00%) Active Directory
10 102 (19.39%) ServiceNow
11 101 (19.20%) SC Cleared
12 100 (19.01%) Finance
13 83 (15.78%) SLA
14 77 (14.64%) Windows 10
15 72 (13.69%) Microsoft Office
15 72 (13.69%) Service Management
16 64 (12.17%) Microsoft Excel
17 61 (11.60%) Service Delivery
18 60 (11.41%) ITSM
19 59 (11.22%) Public Sector
20 56 (10.65%) Citrix
21 53 (10.08%) Microsoft PowerPoint
22 52 (9.89%) Analytical Skills
23 49 (9.32%) Banking
23 49 (9.32%) Microsoft Certification
24 44 (8.37%) Wi-Fi
25 41 (7.79%) A+ Certification
25 41 (7.79%) MCSA
25 41 (7.79%) Mathematics

Service Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (5.89%) Microsoft Exchange
2 19 (3.61%) SharePoint
3 7 (1.33%) Confluence
4 5 (0.95%) SharePoint Server
5 1 (0.19%) Apache
5 1 (0.19%) JBoss
5 1 (0.19%) nginx
5 1 (0.19%) Skype for Business
5 1 (0.19%) Tomcat
Applications
1 72 (13.69%) Microsoft Office
2 64 (12.17%) Microsoft Excel
3 53 (10.08%) Microsoft PowerPoint
4 5 (0.95%) MS Visio
5 1 (0.19%) Chatbot
5 1 (0.19%) Microsoft Project
Business Applications
1 3 (0.57%) Remedy ITSM
2 1 (0.19%) Temenos T24
Cloud Services
1 135 (25.67%) Microsoft 365
2 26 (4.94%) Azure
3 16 (3.04%) Power Platform
4 11 (2.09%) Entra ID
5 6 (1.14%) OneDrive
5 6 (1.14%) WhatsApp
6 5 (0.95%) Azure Stack
7 4 (0.76%) AWS
7 4 (0.76%) IBM Blueworks
7 4 (0.76%) Lucidchart
8 3 (0.57%) Google Workspace
8 3 (0.57%) Slack
9 2 (0.38%) Dynamics 365
9 2 (0.38%) SaaS
10 1 (0.19%) Cloud Computing
10 1 (0.19%) Collibra
10 1 (0.19%) Datadog
10 1 (0.19%) IaaS
10 1 (0.19%) Mimecast
10 1 (0.19%) Power Automate
Communications & Networking
1 44 (8.37%) Wi-Fi
2 18 (3.42%) VPN
3 14 (2.66%) Firewall
4 13 (2.47%) Wireless
5 10 (1.90%) DNS
6 9 (1.71%) DHCP
7 5 (0.95%) BGP
7 5 (0.95%) Internet
8 4 (0.76%) LAN
8 4 (0.76%) TCP/IP
8 4 (0.76%) WAN
9 3 (0.57%) Remote Desktop
9 3 (0.57%) Structured Cabling
10 2 (0.38%) VoIP
11 1 (0.19%) Cisco IOS
11 1 (0.19%) MPLS
11 1 (0.19%) Skype
11 1 (0.19%) Unified Communications
Database & Business Intelligence
1 16 (3.04%) Power BI
2 3 (0.57%) Oracle Reports
3 2 (0.38%) Relational Database
3 2 (0.38%) SQL Server
3 2 (0.38%) Tableau
4 1 (0.19%) Data Warehouse
4 1 (0.19%) PostgreSQL
4 1 (0.19%) RDBMS
4 1 (0.19%) SQL Server Reporting Services
Development Applications
1 11 (2.09%) JIRA
2 1 (0.19%) GitLab
General
1 140 (26.62%) Social Skills
2 100 (19.01%) Finance
3 59 (11.22%) Public Sector
4 52 (9.89%) Analytical Skills
5 49 (9.32%) Banking
6 38 (7.22%) Retail
7 12 (2.28%) Organisational Skills
8 10 (1.90%) Legal
9 8 (1.52%) Financial Institution
10 6 (1.14%) Advertising
10 6 (1.14%) Inclusion and Diversity
11 5 (0.95%) Telecoms
12 4 (0.76%) Documentation Skills
13 3 (0.57%) Aerospace
13 3 (0.57%) French Language
13 3 (0.57%) Investment Banking
13 3 (0.57%) Manufacturing
14 2 (0.38%) Billing
14 2 (0.38%) Local Government
14 2 (0.38%) Marketing
Libraries, Frameworks & Software Standards
1 1 (0.19%) IBM Integration Bus
1 1 (0.19%) Middleware
Miscellaneous
1 28 (5.32%) Management Information System
2 13 (2.47%) NHS
3 8 (1.52%) Analytical Mindset
4 7 (1.33%) CMDB
4 7 (1.33%) Hedge funds
4 7 (1.33%) iPhone
5 5 (0.95%) iPad
5 5 (0.95%) Private Cloud
5 5 (0.95%) Self-Motivation
6 4 (0.76%) BYOD
6 4 (0.76%) Onboarding
6 4 (0.76%) Product Ownership
6 4 (0.76%) Video Conferencing
7 3 (0.57%) Derivative
8 2 (0.38%) Data Centre
8 2 (0.38%) Data Protection Act
8 2 (0.38%) Legacy Systems
8 2 (0.38%) Linux Command Line
8 2 (0.38%) Mainframe
8 2 (0.38%) SWIFT Messaging Network
Operating Systems
1 149 (28.33%) Windows
2 77 (14.64%) Windows 10
3 13 (2.47%) Windows 7
4 10 (1.90%) Android
4 10 (1.90%) Apple iOS
5 8 (1.52%) Windows Server
6 7 (1.33%) Linux
7 6 (1.14%) Unix
8 4 (0.76%) Mac OS
9 3 (0.57%) Windows Server 2008
9 3 (0.57%) Windows Server 2012
10 2 (0.38%) Windows Server 2016
10 2 (0.38%) Windows Server 2019
11 1 (0.19%) Mac OS X
11 1 (0.19%) Red Hat Enterprise Linux
11 1 (0.19%) VMS
11 1 (0.19%) Windows Server 2003
11 1 (0.19%) Windows XP
Processes & Methodologies
1 236 (44.87%) Customer Service
2 168 (31.94%) ITIL
3 131 (24.90%) Problem-Solving
4 121 (23.00%) Incident Management
5 72 (13.69%) Service Management
6 61 (11.60%) Service Delivery
7 60 (11.41%) ITSM
8 41 (7.79%) Mathematics
9 27 (5.13%) Change Management
10 26 (4.94%) Problem Management
11 19 (3.61%) Asset Management
11 19 (3.61%) Continuous Improvement
11 19 (3.61%) Line Management
12 18 (3.42%) Migration
13 16 (3.04%) GAP Analysis
14 15 (2.85%) Time Management
15 14 (2.66%) Agile
15 14 (2.66%) Decision-Making
15 14 (2.66%) Stakeholder Management
15 14 (2.66%) User Stories
Programming Languages
1 7 (1.33%) SQL
2 4 (0.76%) Python
3 2 (0.38%) Bash
3 2 (0.38%) PowerShell
4 1 (0.19%) Google Apps Script
4 1 (0.19%) Shell Script
Qualifications
1 130 (24.71%) Security Cleared
2 101 (19.20%) SC Cleared
3 49 (9.32%) Microsoft Certification
4 41 (7.79%) A+ Certification
4 41 (7.79%) MCSA
5 36 (6.84%) DV Cleared
6 33 (6.27%) Degree
7 29 (5.51%) MCP
8 11 (2.09%) ITIL Certification
9 8 (1.52%) CCNA
9 8 (1.52%) Cisco Certification
10 7 (1.33%) ITIL Foundation Certificate
11 6 (1.14%) BPSS Clearance
12 5 (0.95%) Computer Science Degree
13 3 (0.57%) ECDL
14 2 (0.38%) CISA
14 2 (0.38%) CISM
14 2 (0.38%) CISSP
14 2 (0.38%) MCSE
15 1 (0.19%) CCNP
Quality Assurance & Compliance
1 83 (15.78%) SLA
2 15 (2.85%) Disclosure Scotland
3 9 (1.71%) QA
4 6 (1.14%) Data Quality
5 5 (0.95%) Government Security Classifications
6 4 (0.76%) PMO
7 3 (0.57%) ISO/IEC 27001
8 2 (0.38%) EMIR
8 2 (0.38%) ISO 9001
8 2 (0.38%) ISO/IEC 20000
8 2 (0.38%) MiFID
9 1 (0.19%) GDPR
9 1 (0.19%) ISO 22301
System Software
1 121 (23.00%) Active Directory
2 4 (0.76%) BitLocker
3 3 (0.57%) Virtual Desktop
4 2 (0.38%) Terminal Services
4 2 (0.38%) VMware Infrastructure
5 1 (0.19%) vSphere
Systems Management
1 14 (2.66%) SCCM
2 11 (2.09%) Microsoft Intune
3 3 (0.57%) IBM BigFix
3 3 (0.57%) Tivoli
4 2 (0.38%) Jamf Pro
Vendors
1 141 (26.81%) Microsoft
2 102 (19.39%) ServiceNow
3 56 (10.65%) Citrix
4 12 (2.28%) Sun
5 9 (1.71%) Apple
6 8 (1.52%) Remedy
7 5 (0.95%) Atlassian
7 5 (0.95%) Oracle
8 4 (0.76%) Cisco
9 3 (0.57%) BMC
9 3 (0.57%) Dell
9 3 (0.57%) Kofax
9 3 (0.57%) Mitel
9 3 (0.57%) NetApp
10 2 (0.38%) Bloomberg
10 2 (0.38%) Google
10 2 (0.38%) Okta
10 2 (0.38%) Refinitiv
10 2 (0.38%) Snow
10 2 (0.38%) VMware