Problem Management Contracts

Problem Management
UK

The following table provides summary statistics for contract job vacancies with a requirement for Problem Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Problem Management over the 6 months to 1 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 251 254 281
Rank change year-on-year +3 +27 +53
Contract jobs citing Problem Management 401 577 850
As % of all contract jobs advertised in the UK 0.93% 1.03% 0.97%
As % of the Processes & Methodologies category 1.09% 1.15% 1.07%
Number of daily rates quoted 233 340 575
10th Percentile £300 £270 £263
25th Percentile £400 £402 £400
Median daily rate (50th Percentile) £465 £500 £495
Median % change year-on-year -7.01% +1.01% +20.73%
75th Percentile £500 £613 £575
90th Percentile £599 £688 £652
UK excluding London median daily rate £475 £463 £450
% change year-on-year +2.70% +2.78% +12.50%
Number of hourly rates quoted 40 42 82
10th Percentile £13.29 £13.29 -
25th Percentile £14.16 £13.41 £13.25
Median hourly rate £22.50 £13.66 £14.50
Median % change year-on-year +64.71% -5.79% -31.12%
75th Percentile £25.00 £39.69 £21.78
90th Percentile £28.33 £65.00 £32.35
UK excluding London median hourly rate £22.50 £13.66 £14.50
% change year-on-year +64.71% -5.79% -31.12%

All Process and Methodology Skills
UK

Problem Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 36,802 50,277 79,372
As % of all contract IT jobs advertised in the UK 85.47% 89.69% 90.61%
Number of daily rates quoted 23,632 34,811 55,790
10th Percentile £300 £325 £345
25th Percentile £413 £438 £431
Median daily rate (50th Percentile) £525 £550 £538
Median % change year-on-year -4.55% +2.33% +7.50%
75th Percentile £638 £650 £644
90th Percentile £750 £750 £738
UK excluding London median daily rate £500 £500 £488
% change year-on-year - +2.56% +9.18%
Number of hourly rates quoted 2,530 1,673 1,868
10th Percentile £12.75 £10.63 £12.50
25th Percentile £16.00 £15.72 £15.63
Median hourly rate £36.50 £36.25 £25.68
Median % change year-on-year +0.69% +41.16% +9.74%
75th Percentile £60.75 £65.00 £50.00
90th Percentile £72.50 £75.00 £65.00
UK excluding London median hourly rate £38.12 £35.00 £20.00
% change year-on-year +8.91% +75.00% -4.76%

Problem Management
Job Vacancy Trend

Job postings citing Problem Management as a proportion of all IT jobs advertised.

Job vacancy trend for Problem Management in the UK

Problem Management
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Problem Management.

Daily rate trend for Problem Management in the UK

Problem Management
Daily Rate Histogram

Daily rate distribution for jobs citing Problem Management over the 6 months to 1 June 2024.

Daily rate histogram for Problem Management in the UK

Problem Management
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Problem Management.

Hourly rate trend for Problem Management in the UK

Problem Management
Hourly Rate Histogram

Hourly rate distribution of jobs citing Problem Management over the 6 months to 1 June 2024.

Hourly rate histogram for Problem Management in the UK

Problem Management
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Problem Management within the UK over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +19 349 £465 -10.58% 129
UK excluding London +21 266 £475 +2.70% 103
Work from Home +66 143 £465 -2.11% 55
London -14 105 £440 -18.37% 33
North of England +46 89 £493 +12.05% 17
South East -11 48 £450 -10.00% 32
North West +10 47 £493 +12.05% 11
South West +27 42 £520 -0.95% 9
Yorkshire +44 40 £472 +0.43% 6
Scotland +1 31 £475 +5.56% 9
Midlands +20 29 £463 -2.63% 23
East of England -12 26 £350 -36.36% 16
West Midlands +6 21 £463 -7.50% 11
East Midlands +15 8 - - 12
North East +12 2 £488 -2.50%
Wales +16 1 £300 -28.36%

Problem Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (8.73%) Microsoft Exchange
2 24 (5.99%) Confluence
3 10 (2.49%) NetWeaver
4 7 (1.75%) SharePoint
5 6 (1.50%) IIS
6 5 (1.25%) IBM HTTP Server
6 5 (1.25%) Tomcat
6 5 (1.25%) WebSphere
6 5 (1.25%) WebSphere Application Server
6 5 (1.25%) WebSphere Portal
7 3 (0.75%) Apache
7 3 (0.75%) Appian
7 3 (0.75%) SAS
8 1 (0.25%) CMS
8 1 (0.25%) JBoss
8 1 (0.25%) Oracle Spatial
Applications
1 22 (5.49%) Microsoft Office
2 4 (1.00%) Microsoft Project
3 3 (0.75%) Microsoft Excel
3 3 (0.75%) MS Visio
4 2 (0.50%) Microsoft PowerPoint
5 1 (0.25%) Chatbot
5 1 (0.25%) PTC Creo
5 1 (0.25%) Windchill
Business Applications
1 10 (2.49%) SAP IBP
2 4 (1.00%) Remedy ITSM
3 2 (0.50%) Oracle Assets
3 2 (0.50%) Oracle Cash Management
3 2 (0.50%) Oracle Payables
3 2 (0.50%) Oracle Receivables
3 2 (0.50%) Oracle Subledger Accounting
3 2 (0.50%) Remedy AR System
4 1 (0.25%) Temenos T24
Cloud Services
1 54 (13.47%) Azure
2 29 (7.23%) Microsoft 365
3 24 (5.99%) AWS
4 20 (4.99%) GitHub
5 18 (4.49%) Power Platform
6 12 (2.99%) SaaS
7 9 (2.24%) Azure DevOps
8 7 (1.75%) Azure Functions
8 7 (1.75%) Serverless
9 6 (1.50%) Azure Monitor
9 6 (1.50%) GCP
9 6 (1.50%) OneDrive
10 5 (1.25%) Entra ID
10 5 (1.25%) Mimecast
11 4 (1.00%) PaaS
12 2 (0.50%) Azure Logic Apps
12 2 (0.50%) Azure Service Bus
12 2 (0.50%) GitHub Actions
12 2 (0.50%) IaaS
12 2 (0.50%) OpenShift
Communications & Networking
1 25 (6.23%) Firewall
2 21 (5.24%) DHCP
2 21 (5.24%) DNS
3 20 (4.99%) Wireless
4 19 (4.74%) LAN
5 17 (4.24%) VPN
6 16 (3.99%) WAN
7 8 (2.00%) Cisco Nexus
7 8 (2.00%) TCP/IP
8 7 (1.75%) HTTP
8 7 (1.75%) IPsec
8 7 (1.75%) MPLS
9 6 (1.50%) BGP
9 6 (1.50%) Internet
9 6 (1.50%) OSPF
9 6 (1.50%) VXLAN
10 5 (1.25%) SD-WAN
10 5 (1.25%) VLAN
11 4 (1.00%) Intranet
11 4 (1.00%) SAN
Database & Business Intelligence
1 16 (3.99%) Power BI
1 16 (3.99%) SQL Server
2 10 (2.49%) SAP BW
2 10 (2.49%) SAP HANA
3 8 (2.00%) Data Warehouse
4 7 (1.75%) Metadata
4 7 (1.75%) Metadata Repository
5 6 (1.50%) PostgreSQL
6 5 (1.25%) Data Mining
6 5 (1.25%) MySQL
6 5 (1.25%) Relational Database
7 4 (1.00%) Qlik Sense
8 2 (0.50%) Azure SQL Database
8 2 (0.50%) DB2
8 2 (0.50%) MongoDB
9 1 (0.25%) Amazon RDS
9 1 (0.25%) DTS
9 1 (0.25%) GIS
9 1 (0.25%) MariaDB
9 1 (0.25%) Tableau
Development Applications
1 35 (8.73%) JIRA
2 18 (4.49%) Jenkins
3 5 (1.25%) IBM UrbanCode
4 3 (0.75%) Git
5 2 (0.50%) Artifactory
5 2 (0.50%) Bitbucket
5 2 (0.50%) InstallShield
5 2 (0.50%) JMeter
5 2 (0.50%) MSI
5 2 (0.50%) Selenium
5 2 (0.50%) Sonatype Nexus
6 1 (0.25%) SQL Server Management Studio (SSMS)
6 1 (0.25%) Team Foundation Server
General
1 141 (35.16%) Social Skills
2 71 (17.71%) Analytical Skills
2 71 (17.71%) Finance
3 59 (14.71%) Public Sector
4 26 (6.48%) Banking
5 13 (3.24%) Legal
5 13 (3.24%) Telecoms
6 8 (2.00%) Front Office
6 8 (2.00%) Manufacturing
7 6 (1.50%) Influencing Skills
8 5 (1.25%) Back Office
9 4 (1.00%) Investment Banking
9 4 (1.00%) Marketing
9 4 (1.00%) Organisational Skills
10 3 (0.75%) Billing
10 3 (0.75%) Electronics
10 3 (0.75%) French Language
10 3 (0.75%) Law
11 2 (0.50%) Military
11 2 (0.50%) Retail
Job Titles
1 54 (13.47%) Analyst
2 33 (8.23%) Problem Manager
2 33 (8.23%) Senior
3 30 (7.48%) Incident Manager
4 26 (6.48%) Service Analyst
5 24 (5.99%) Service Desk Analyst
6 21 (5.24%) Service Manager
7 20 (4.99%) Administrator
7 20 (4.99%) IT Support
7 20 (4.99%) Storage Manager
8 19 (4.74%) Consultant
9 17 (4.24%) Availability Manager
9 17 (4.24%) Capacity and Availability Manager
9 17 (4.24%) Capacity Manager
10 16 (3.99%) Support Specialist
11 14 (3.49%) Infrastructure Engineer
11 14 (3.49%) IT Support Specialist
11 14 (3.49%) Support Engineer
12 12 (2.99%) Delivery Manager
12 12 (2.99%) Service Delivery Manager
Libraries, Frameworks & Software Standards
1 18 (4.49%) YAML
2 10 (2.49%) SAP Basis
2 10 (2.49%) SAP Fiori
3 9 (2.24%) AngularJS
4 8 (2.00%) CSS
4 8 (2.00%) HTML
5 7 (1.75%) Middleware
5 7 (1.75%) Web Services
6 6 (1.50%) REST
7 5 (1.25%) .NET
7 5 (1.25%) J2EE
8 3 (0.75%) Flash
8 3 (0.75%) LDAP
8 3 (0.75%) POSIX
9 2 (0.50%) Kafka
9 2 (0.50%) Oracle Fusion
9 2 (0.50%) RESTful
9 2 (0.50%) SOAP
9 2 (0.50%) XML
9 2 (0.50%) XMPP
Miscellaneous
1 35 (8.73%) Management Information System
2 24 (5.99%) Data Centre
3 17 (4.24%) Virtual Team
4 13 (3.24%) CMDB
5 12 (2.99%) PKI
6 11 (2.74%) Onboarding
7 10 (2.49%) Self-Motivation
8 8 (2.00%) Product Ownership
9 7 (1.75%) Clustering
10 5 (1.25%) Video Conferencing
11 4 (1.00%) Analytical Mindset
11 4 (1.00%) Handset
11 4 (1.00%) Replication
12 3 (0.75%) Data Protection Act
12 3 (0.75%) Mobile App
12 3 (0.75%) NVMe
12 3 (0.75%) Security Operations Centre
13 2 (0.50%) iPad
13 2 (0.50%) iPhone
13 2 (0.50%) SCADA
Operating Systems
1 80 (19.95%) Windows
2 57 (14.21%) Linux
3 28 (6.98%) Windows Server
4 24 (5.99%) zOS
5 18 (4.49%) Unix
6 16 (3.99%) Windows 10
7 13 (3.24%) Apple iOS
8 6 (1.50%) Windows Server 2012
9 5 (1.25%) Windows Server 2016
10 3 (0.75%) Red Hat Enterprise Linux
10 3 (0.75%) VMS
10 3 (0.75%) Windows Server 2019
11 2 (0.50%) Android
11 2 (0.50%) CentOS
11 2 (0.50%) Data ONTAP
12 1 (0.25%) AIX
12 1 (0.25%) Mac OS
12 1 (0.25%) Windows Server 2008
Processes & Methodologies
1 191 (47.63%) ITIL
2 130 (32.42%) Incident Management
3 128 (31.92%) Problem-Solving
4 113 (28.18%) Service Management
5 88 (21.95%) Change Management
6 67 (16.71%) Agile
7 58 (14.46%) ITSM
8 51 (12.72%) Root Cause Analysis
9 49 (12.22%) Mentoring
10 43 (10.72%) Service Delivery
11 40 (9.98%) Customer Service
12 37 (9.23%) Continuous Improvement
13 35 (8.73%) Capacity Management
14 34 (8.48%) Data Analysis
14 34 (8.48%) Project Management
15 33 (8.23%) Stakeholder Management
16 32 (7.98%) Decision-Making
16 32 (7.98%) Statistics
17 31 (7.73%) Storage Management
18 30 (7.48%) Disaster Recovery
Programming Languages
1 53 (13.22%) PowerShell
2 37 (9.23%) Python
3 31 (7.73%) SQL
4 23 (5.74%) JCL
5 19 (4.74%) REXX
6 10 (2.49%) JavaScript
7 9 (2.24%) Java
8 8 (2.00%) Swift
9 3 (0.75%) C#
9 3 (0.75%) Perl
9 3 (0.75%) T-SQL
10 2 (0.50%) Shell Script
11 1 (0.25%) Bash
11 1 (0.25%) C
11 1 (0.25%) C++
11 1 (0.25%) Go
11 1 (0.25%) Ruby
Qualifications
1 116 (28.93%) Security Cleared
2 89 (22.19%) SC Cleared
3 52 (12.97%) Degree
4 28 (6.98%) DV Cleared
5 16 (3.99%) ITIL Certification
6 15 (3.74%) ITIL Foundation Certificate
7 14 (3.49%) MCP
8 11 (2.74%) Cisco Certification
8 11 (2.74%) Computer Science Degree
9 9 (2.24%) Microsoft Certification
10 8 (2.00%) CCNP
10 8 (2.00%) MCSE
10 8 (2.00%) SAP Certification
11 6 (1.50%) BPSS Clearance
12 5 (1.25%) CCNA
12 5 (1.25%) Master's Degree
13 4 (1.00%) PMI Certification
13 4 (1.00%) PMP
14 2 (0.50%) CCIE
14 2 (0.50%) Dell Certification
Quality Assurance & Compliance
1 40 (9.98%) SLA
2 7 (1.75%) QA
3 4 (1.00%) GDPR
4 3 (0.75%) Cyber Essentials
4 3 (0.75%) Data Quality
4 3 (0.75%) IASME
4 3 (0.75%) ISO/IEC 27001
5 2 (0.50%) GRC
6 1 (0.25%) Disclosure Scotland
6 1 (0.25%) ISO 8583
6 1 (0.25%) NIST
System Software
1 49 (12.22%) Active Directory
2 25 (6.23%) NFS
3 23 (5.74%) Time Sharing Option
4 8 (2.00%) Virtual Desktop
5 7 (1.75%) Firmware
6 6 (1.50%) Virtual Machines
7 5 (1.25%) Docker
7 5 (1.25%) VMware Infrastructure
8 3 (0.75%) VMware ESXi
8 3 (0.75%) vSphere
9 2 (0.50%) GPFS
9 2 (0.50%) Microsoft App-V
9 2 (0.50%) XenApp
10 1 (0.25%) BitLocker
10 1 (0.25%) Hyper-V
10 1 (0.25%) VMware NSX
Systems Management
1 25 (6.23%) Tivoli Storage Manager
2 21 (5.24%) Ansible
3 13 (3.24%) SCCM
4 9 (2.24%) Active Directory Federation Services
5 8 (2.00%) Control-M
5 8 (2.00%) Kubernetes
6 5 (1.25%) SysTrack
7 4 (1.00%) Microsoft Intune
7 4 (1.00%) Terraform
8 3 (0.75%) FortiGate
8 3 (0.75%) Single Sign-On
9 2 (0.50%) CEMLI
9 2 (0.50%) Grafana
9 2 (0.50%) Nagios
9 2 (0.50%) Prometheus
9 2 (0.50%) Veritas Storage Foundation
9 2 (0.50%) WSUS
9 2 (0.50%) ZABBIX
10 1 (0.25%) NetBackup
10 1 (0.25%) SCOM
Vendors
1 73 (18.20%) Microsoft
2 59 (14.71%) ServiceNow
3 34 (8.48%) Dell
3 34 (8.48%) IBM
4 27 (6.73%) Broadcom
5 24 (5.99%) Brocade
5 24 (5.99%) Citrix
6 23 (5.74%) SAP
7 22 (5.49%) CA
8 19 (4.74%) Cisco
9 11 (2.74%) Atlassian
9 11 (2.74%) HP
9 11 (2.74%) Remedy
10 10 (2.49%) F5
10 10 (2.49%) VMware
11 8 (2.00%) Infoblox
11 8 (2.00%) Okta
12 6 (1.50%) NetApp
12 6 (1.50%) Oracle
12 6 (1.50%) Splunk