Incident Management Contracts

Incident Management
UK

The following table provides summary statistics for contract job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Incident Management over the 6 months to 1 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 143 145 199
Rank change year-on-year +2 +54 +65
Contract jobs citing Incident Management 710 1,038 1,258
As % of all contract jobs advertised in the UK 1.65% 1.85% 1.44%
As % of the Processes & Methodologies category 1.93% 2.06% 1.58%
Number of daily rates quoted 376 668 790
10th Percentile £200 £245 £193
25th Percentile £317 £350 £313
Median daily rate (50th Percentile) £500 £500 £475
Median % change year-on-year - +5.26% +5.56%
75th Percentile £600 £638 £588
90th Percentile £725 £700 £675
UK excluding London median daily rate £515 £450 £425
% change year-on-year +14.44% +5.88% +5.59%
Number of hourly rates quoted 141 106 171
10th Percentile £14.16 £13.29 £13.25
25th Percentile £14.48 £13.41 £13.41
Median hourly rate £16.23 £19.81 £15.50
Median % change year-on-year -18.07% +27.81% -3.13%
75th Percentile £21.37 £27.25 £22.00
90th Percentile £35.71 £47.50 £35.20
UK excluding London median hourly rate £16.23 £19.81 £15.50
% change year-on-year -18.07% +27.81% +3.33%

All Process and Methodology Skills
UK

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 36,802 50,277 79,372
As % of all contract IT jobs advertised in the UK 85.47% 89.69% 90.61%
Number of daily rates quoted 23,632 34,811 55,790
10th Percentile £300 £325 £345
25th Percentile £413 £438 £431
Median daily rate (50th Percentile) £525 £550 £538
Median % change year-on-year -4.55% +2.33% +7.50%
75th Percentile £638 £650 £644
90th Percentile £750 £750 £738
UK excluding London median daily rate £500 £500 £488
% change year-on-year - +2.56% +9.18%
Number of hourly rates quoted 2,530 1,673 1,868
10th Percentile £12.75 £10.63 £12.50
25th Percentile £16.00 £15.72 £15.63
Median hourly rate £36.50 £36.25 £25.68
Median % change year-on-year +0.69% +41.16% +9.74%
75th Percentile £60.75 £65.00 £50.00
90th Percentile £72.50 £75.00 £65.00
UK excluding London median hourly rate £38.12 £35.00 £20.00
% change year-on-year +8.91% +75.00% -4.76%

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a proportion of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Incident Management.

Daily rate trend for Incident Management in the UK

Incident Management
Daily Rate Histogram

Daily rate distribution for jobs citing Incident Management over the 6 months to 1 June 2024.

Daily rate histogram for Incident Management in the UK

Incident Management
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Incident Management.

Hourly rate trend for Incident Management in the UK

Incident Management
Hourly Rate Histogram

Hourly rate distribution of jobs citing Incident Management over the 6 months to 1 June 2024.

Hourly rate histogram for Incident Management in the UK

Incident Management
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Incident Management within the UK over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +1 636 £500 - 284
UK excluding London +1 445 £515 +14.44% 200
London -16 208 £500 -9.09% 85
Work from Home -12 169 £510 -2.86% 126
South East +5 110 £488 -2.50% 63
East of England 0 103 £301 +1.26% 25
South West +42 86 £525 +23.53% 16
North of England -28 83 £525 +5.00% 40
West Midlands +30 58 £438 -20.45% 31
Midlands +25 58 £438 -12.50% 44
Yorkshire +14 43 £575 +30.63% 19
North West -40 39 £513 +0.49% 18
Scotland +2 26 £515 +17.05% 12
Northern Ireland -2 4 - - 1
Wales +9 2 £190 -30.91% 5
North East +11 1 £195 -44.68% 5

Incident Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (2.25%) Microsoft Exchange
2 13 (1.83%) nginx
3 12 (1.69%) Apache
4 11 (1.55%) Confluence
4 11 (1.55%) SharePoint
5 9 (1.27%) JBoss
5 9 (1.27%) Tomcat
6 2 (0.28%) Blackberry Enterprise Server
7 1 (0.14%) CMS
7 1 (0.14%) Exchange Server 2013
7 1 (0.14%) Oracle Application Server
7 1 (0.14%) Oracle Spatial
7 1 (0.14%) SharePoint Server
7 1 (0.14%) Skype for Business
7 1 (0.14%) WebLogic
Applications
1 61 (8.59%) Microsoft Excel
2 56 (7.89%) Microsoft PowerPoint
3 25 (3.52%) Microsoft Office
4 1 (0.14%) Chatbot
Business Applications
1 9 (1.27%) Temenos T24
2 5 (0.70%) Salesforce CRM
3 4 (0.56%) Remedy ITSM
4 3 (0.42%) SAP EWM
4 3 (0.42%) SAP S/4HANA
5 2 (0.28%) Fidessa
5 2 (0.28%) Remedy AR System
5 2 (0.28%) SAP Payroll
5 2 (0.28%) SAP Retail
6 1 (0.14%) SAP SD
Cloud Services
1 86 (12.11%) Azure
2 83 (11.69%) Microsoft 365
3 32 (4.51%) AWS
4 19 (2.68%) Azure DevOps
5 13 (1.83%) Serverless
6 10 (1.41%) Azure Monitor
6 10 (1.41%) Power Platform
7 9 (1.27%) Azure Sentinel
8 8 (1.13%) Amazon CloudWatch
8 8 (1.13%) Azure Functions
8 8 (1.13%) Entra ID
8 8 (1.13%) GitHub
9 6 (0.85%) Dynamics 365
10 5 (0.70%) Amazon S3
10 5 (0.70%) AWS CloudFormation
10 5 (0.70%) AWS Lambda
10 5 (0.70%) AWS Step Functions
10 5 (0.70%) Cloud Computing
10 5 (0.70%) Oracle Service Cloud
10 5 (0.70%) SaaS
Communications & Networking
1 48 (6.76%) Firewall
2 45 (6.34%) Wi-Fi
3 25 (3.52%) DNS
3 25 (3.52%) WAN
4 23 (3.24%) Network Security
5 19 (2.68%) VPN
6 14 (1.97%) SAN
7 12 (1.69%) BGP
7 12 (1.69%) DHCP
7 12 (1.69%) MPLS
7 12 (1.69%) Wireless
8 10 (1.41%) Cisco ASA
8 10 (1.41%) LAN
9 9 (1.27%) IPsec
9 9 (1.27%) TCP/IP
10 6 (0.85%) DWDM
10 6 (0.85%) Internet
10 6 (0.85%) SCCP
10 6 (0.85%) SSL
10 6 (0.85%) VoIP
Database & Business Intelligence
1 22 (3.10%) Relational Database
2 20 (2.82%) SQL Server
3 15 (2.11%) RDBMS
4 10 (1.41%) Elasticsearch
5 8 (1.13%) DB2
5 8 (1.13%) Power BI
6 7 (0.99%) Sybase ASE
7 6 (0.85%) PostgreSQL
7 6 (0.85%) Tableau
8 5 (0.70%) DynamoDB
9 4 (0.56%) Apache Hive
9 4 (0.56%) Hadoop
10 3 (0.42%) Azure SQL Database
10 3 (0.42%) MySQL
10 3 (0.42%) SAP HANA
11 1 (0.14%) MariaDB
11 1 (0.14%) NoSQL
11 1 (0.14%) Oracle Database 12c
11 1 (0.14%) Oracle Reports
11 1 (0.14%) Spatial Data
Development Applications
1 29 (4.08%) JIRA
2 12 (1.69%) Git
3 8 (1.13%) Jenkins
3 8 (1.13%) Selenium
4 6 (0.85%) Cypress.io
5 5 (0.70%) Artifactory
5 5 (0.70%) CircleCI
6 4 (0.56%) IDA Disassembler
6 4 (0.56%) Sonatype Nexus
7 2 (0.28%) Bitbucket
7 2 (0.28%) FitNesse
7 2 (0.28%) JMeter
7 2 (0.28%) Octopus Deploy
7 2 (0.28%) SpecFlow
7 2 (0.28%) TeamCity
8 1 (0.14%) Ant
8 1 (0.14%) HP UFT
8 1 (0.14%) JUnit
8 1 (0.14%) Oracle Forms
8 1 (0.14%) Visual Studio
General
1 255 (35.92%) Social Skills
2 108 (15.21%) Finance
3 88 (12.39%) Analytical Skills
4 76 (10.70%) Public Sector
5 41 (5.77%) Retail
6 34 (4.79%) Telecoms
7 25 (3.52%) Banking
8 21 (2.96%) Legal
9 13 (1.83%) Financial Institution
9 13 (1.83%) German Language
10 12 (1.69%) Investment Banking
11 8 (1.13%) Manufacturing
12 7 (0.99%) Front Office
13 6 (0.85%) Hungarian Language
13 6 (0.85%) Influencing Skills
13 6 (0.85%) Presentation Skills
14 5 (0.70%) Automotive
14 5 (0.70%) Lithuanian Language
14 5 (0.70%) Organisational Skills
15 4 (0.56%) Law
Job Titles
1 230 (32.39%) Analyst
2 121 (17.04%) Service Analyst
3 104 (14.65%) Service Desk Analyst
4 51 (7.18%) Senior
5 48 (6.76%) Incident Manager
6 42 (5.92%) Consultant
7 34 (4.79%) Support Engineer
8 26 (3.66%) Applications Support
9 24 (3.38%) Customer Analyst
9 24 (3.38%) Customer Service Analyst
9 24 (3.38%) IT Support
10 23 (3.24%) SOC Analyst
10 23 (3.24%) Support Analyst
11 22 (3.10%) Service Manager
12 20 (2.82%) Lead
13 19 (2.68%) Network Engineer
14 18 (2.54%) Developer
15 17 (2.39%) Security Analyst
16 16 (2.25%) Problem Manager
17 15 (2.11%) Applications Support Analyst
Libraries, Frameworks & Software Standards
1 19 (2.68%) Elastic Stack
2 11 (1.55%) .NET
3 9 (1.27%) CSS
3 9 (1.27%) FIX Protocol
3 9 (1.27%) IBM Integration Bus
3 9 (1.27%) Node.js
4 8 (1.13%) Middleware
5 7 (0.99%) RESTful
6 6 (0.85%) XML
7 5 (0.70%) AngularJS
7 5 (0.70%) HTML
7 5 (0.70%) REST
8 4 (0.56%) .NET Framework
8 4 (0.56%) LDAP
8 4 (0.56%) OLE
8 4 (0.56%) Playwright
8 4 (0.56%) React
8 4 (0.56%) SOAP
8 4 (0.56%) Web Services
8 4 (0.56%) WebdriverIO
Miscellaneous
1 105 (14.79%) Management Information System
2 81 (11.41%) Cyber Kill Chain
3 75 (10.56%) Cyber Defence
3 75 (10.56%) Cyber Threat
4 19 (2.68%) PKI
5 18 (2.54%) CMDB
6 17 (2.39%) Analytical Mindset
7 16 (2.25%) Data Centre
8 15 (2.11%) Self-Motivation
9 13 (1.83%) Derivative
9 13 (1.83%) Security Operations Centre
10 11 (1.55%) Onboarding
10 11 (1.55%) Product Ownership
11 10 (1.41%) Data Protection Act
11 10 (1.41%) Distributed Systems
12 8 (1.13%) Legacy Systems
13 7 (0.99%) Hedge funds
13 7 (0.99%) Linux Command Line
13 7 (0.99%) Replication
14 5 (0.70%) OTC Derivatives
Operating Systems
1 97 (13.66%) Windows
2 74 (10.42%) Linux
3 37 (5.21%) Unix
4 28 (3.94%) Windows Server
5 19 (2.68%) Windows 10
6 12 (1.69%) Red Hat Enterprise Linux
7 10 (1.41%) Mac OS X
8 9 (1.27%) Windows 7
9 7 (0.99%) Apple iOS
10 6 (0.85%) Windows Server 2016
10 6 (0.85%) Windows Server 2019
11 5 (0.70%) Android
11 5 (0.70%) Windows Server 2012
12 3 (0.42%) Mac OS
13 2 (0.28%) VMS
13 2 (0.28%) zOS
14 1 (0.14%) Ubuntu
Processes & Methodologies
1 236 (33.24%) ITIL
2 193 (27.18%) Problem-Solving
3 166 (23.38%) Customer Service
4 137 (19.30%) Cybersecurity
5 130 (18.31%) Problem Management
6 118 (16.62%) SIEM
7 113 (15.92%) Incident Response
8 105 (14.79%) Root Cause Analysis
9 104 (14.65%) Service Management
10 103 (14.51%) Service Delivery
11 101 (14.23%) Information Security
12 89 (12.54%) Change Management
13 82 (11.55%) MITRE ATT&CK
14 76 (10.70%) ITSM
15 74 (10.42%) Mentoring
15 74 (10.42%) Use Case
16 72 (10.14%) Mathematics
17 71 (10.00%) Agile
17 71 (10.00%) Protective Monitoring
18 69 (9.72%) Case Management
Programming Languages
1 47 (6.62%) PowerShell
2 42 (5.92%) Python
3 36 (5.07%) SQL
4 20 (2.82%) JavaScript
5 13 (1.83%) Java
5 13 (1.83%) Shell Script
6 12 (1.69%) C#
7 10 (1.41%) Perl
8 7 (0.99%) T-SQL
9 5 (0.70%) Bash
10 4 (0.56%) MATLAB
10 4 (0.56%) TypeScript
10 4 (0.56%) VB.NET
10 4 (0.56%) VBA
11 2 (0.28%) Bicep
11 2 (0.28%) PHP
12 1 (0.14%) C++
12 1 (0.14%) Groovy
12 1 (0.14%) Kotlin
12 1 (0.14%) tcsh
Qualifications
1 199 (28.03%) Security Cleared
2 115 (16.20%) SC Cleared
3 85 (11.97%) DV Cleared
4 48 (6.76%) Degree
4 48 (6.76%) Microsoft Certification
5 43 (6.06%) MCSA
6 41 (5.77%) A+ Certification
7 26 (3.66%) CISSP
8 25 (3.52%) Cisco Certification
8 25 (3.52%) ITIL Certification
9 21 (2.96%) MCP
10 20 (2.82%) Computer Science Degree
11 17 (2.39%) ITIL Foundation Certificate
12 15 (2.11%) CCNP
13 13 (1.83%) CEH
14 10 (1.41%) BPSS Clearance
14 10 (1.41%) CCNA
15 8 (1.13%) CISM
16 7 (0.99%) CCSA
16 7 (0.99%) JNCIA
Quality Assurance & Compliance
1 77 (10.85%) NIST
2 51 (7.18%) NIST 800
3 47 (6.62%) SLA
4 39 (5.49%) ISO/IEC 27001
5 20 (2.82%) GDPR
6 14 (1.97%) QA
7 11 (1.55%) HIPAA
8 10 (1.41%) California Consumer Privacy Act
9 9 (1.27%) HMG Security Policy Framework
10 5 (0.70%) Accessibility
10 5 (0.70%) NCSC
10 5 (0.70%) PCI DSS
11 4 (0.56%) Data Quality
11 4 (0.56%) Disclosure Scotland
12 3 (0.42%) COBIT
13 2 (0.28%) GRC
14 1 (0.14%) Cyber Essentials
14 1 (0.14%) Cyber Essentials PLUS
14 1 (0.14%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
14 1 (0.14%) RMADS
System Software
1 54 (7.61%) Active Directory
2 12 (1.69%) Virtual Desktop
3 5 (0.70%) Docker
3 5 (0.70%) Veritas Cluster Server
4 4 (0.56%) Firmware
4 4 (0.56%) Snort
4 4 (0.56%) VMware Infrastructure
5 3 (0.42%) BitLocker
5 3 (0.42%) Virtual Machines
6 1 (0.14%) Hyper-V
6 1 (0.14%) NFS
6 1 (0.14%) Postfix
6 1 (0.14%) VMware ESXi
6 1 (0.14%) vSphere
Systems Management
1 22 (3.10%) Kibana
2 20 (2.82%) Ansible
3 18 (2.54%) logstash
4 15 (2.11%) Terraform
5 14 (1.97%) ITRS Geneos
6 10 (1.41%) SCCM
6 10 (1.41%) Single Sign-On
7 8 (1.13%) Microsoft Intune
8 7 (0.99%) Grafana
9 6 (0.85%) Kubernetes
10 5 (0.70%) SysTrack
11 3 (0.42%) CASB
11 3 (0.42%) Nessus
11 3 (0.42%) Progress Chef
11 3 (0.42%) Puppet
11 3 (0.42%) SCOM
11 3 (0.42%) ZABBIX
12 2 (0.28%) Computer Emergency Response Teams
12 2 (0.28%) Nagios
12 2 (0.28%) Rancher
Vendors
1 225 (31.69%) Microsoft
2 106 (14.93%) ServiceNow
3 53 (7.46%) Citrix
4 34 (4.79%) Cisco
5 28 (3.94%) SAP
6 27 (3.80%) Oracle
7 26 (3.66%) IBM
8 21 (2.96%) Splunk
9 19 (2.68%) Juniper
10 18 (2.54%) CheckPoint
11 14 (1.97%) F5
11 14 (1.97%) Palo Alto
12 13 (1.83%) HP
13 11 (1.55%) Dynatrace
13 11 (1.55%) Tanium
14 10 (1.41%) Red Hat
14 10 (1.41%) Sybase
15 9 (1.27%) Dell
15 9 (1.27%) Temenos
15 9 (1.27%) VMware