Support Analyst Contracts

Support Analyst
UK

The median Support Analyst daily rate in the UK is £223 according to job vacancies posted during the 6 months to 1 June 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 296 268 302
Rank change year-on-year -28 +34 +73
Contract jobs requiring a Support Analyst 309 548 801
As % of all contract jobs advertised in the UK 0.72% 0.98% 0.91%
As % of the Job Titles category 0.77% 1.03% 0.96%
Number of daily rates quoted 226 425 560
10th Percentile £156 £146 £138
25th Percentile £183 £178 £165
Median daily rate (50th Percentile) £223 £271 £250
Median % change year-on-year -17.74% +8.20% +17.65%
75th Percentile £345 £575 £400
90th Percentile £488 £688 £554
UK excluding London median daily rate £200 £200 £205
% change year-on-year - -2.44% +17.65%
Number of hourly rates quoted 26 39 66
10th Percentile £12.14 £13.76 £12.21
25th Percentile £17.18 £16.37 £15.00
Median hourly rate £21.00 £22.50 £17.50
Median % change year-on-year -6.67% +28.57% +7.69%
75th Percentile £23.75 £27.25 £22.88
90th Percentile - £31.40 £28.75
UK excluding London median hourly rate £18.27 £21.22 £17.50
% change year-on-year -13.90% +21.26% +14.75%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 39,969 53,015 83,520
% of contract IT jobs with a recognized job title 92.83% 94.58% 95.35%
Number of daily rates quoted 25,870 37,031 58,844
10th Percentile £280 £313 £315
25th Percentile £409 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +7.69%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £488 £500 £475
% change year-on-year -2.50% +5.26% +10.21%
Number of hourly rates quoted 2,841 1,476 1,963
10th Percentile £12.86 £14.25 £12.50
25th Percentile £16.30 £19.06 £15.90
Median hourly rate £37.50 £45.00 £24.50
Median % change year-on-year -16.67% +83.67% +12.28%
75th Percentile £61.60 £65.75 £49.33
90th Percentile £73.75 £76.13 £65.00
UK excluding London median hourly rate £40.00 £42.50 £20.00
% change year-on-year -5.88% +112.50% +5.26%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Support Analyst.

Daily rate trend for Support Analyst in the UK

Support Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Support Analyst over the 6 months to 1 June 2024.

Daily rate histogram for Support Analyst in the UK

Support Analyst
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Support Analyst.

Hourly rate trend for Support Analyst in the UK

Support Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Analyst over the 6 months to 1 June 2024.

Hourly rate histogram for Support Analyst in the UK

Support Analyst
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the UK over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -45 267 £225 -25.00% 203
UK excluding London -35 170 £200 - 151
London -15 131 £325 -40.91% 67
Work from Home +15 60 £200 -37.01% 62
Midlands +30 33 £195 +4.00% 25
South East -43 32 £169 -21.51% 27
North of England -19 31 £200 -15.79% 41
West Midlands +23 30 £195 +2.63% 11
Scotland +20 30 £175 +5.26% 17
South West +17 24 £225 +47.54% 30
East of England +2 18 £325 +62.50% 15
North West -5 15 £201 -19.50% 23
Yorkshire +5 12 £190 -5.00% 15
Wales +18 5 £190 +2.70% 7
North East +9 4 £190 -20.00% 4
East Midlands +10 3 £210 +79.87% 14

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 1 June 2024, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Analyst in the job title.

1 129 (41.75%) Windows
2 125 (40.45%) Microsoft
3 124 (40.13%) Social Skills
4 88 (28.48%) Microsoft 365
5 86 (27.83%) Active Directory
6 80 (25.89%) ITIL
7 76 (24.60%) Customer Service
8 72 (23.30%) Microsoft Office
9 68 (22.01%) Windows 10
10 52 (16.83%) Finance
11 50 (16.18%) Problem-Solving
12 41 (13.27%) Azure
13 37 (11.97%) Service Management
14 35 (11.33%) ServiceNow
15 32 (10.36%) SQL
16 28 (9.06%) Apple
17 27 (8.74%) Security Cleared
18 25 (8.09%) Microsoft Intune
19 24 (7.77%) ITSM
19 24 (7.77%) SC Cleared
19 24 (7.77%) Analytical Skills
19 24 (7.77%) Public Sector
20 23 (7.44%) Apple iOS
20 23 (7.44%) Incident Management
21 21 (6.80%) Linux
21 21 (6.80%) Python
21 21 (6.80%) Windows Server
22 20 (6.47%) Asset Management
22 20 (6.47%) SCCM
23 19 (6.15%) Risk Management

Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (5.83%) Microsoft Exchange
2 14 (4.53%) CMS
3 13 (4.21%) SharePoint
4 8 (2.59%) Skype for Business
5 3 (0.97%) Apache
6 2 (0.65%) Appian
6 2 (0.65%) Confluence
7 1 (0.32%) JBoss
7 1 (0.32%) nginx
7 1 (0.32%) Tomcat
Applications
1 72 (23.30%) Microsoft Office
2 14 (4.53%) Microsoft Excel
2 14 (4.53%) MS Visio
3 5 (1.62%) Microsoft PowerPoint
3 5 (1.62%) Spreadsheet
4 3 (0.97%) Acrobat
5 1 (0.32%) AutoCAD
Business Applications
1 6 (1.94%) Markit EDM
1 6 (1.94%) thinkFolio
2 5 (1.62%) Odoo
3 3 (0.97%) Oracle EBS
3 3 (0.97%) SAP S/4HANA
4 2 (0.65%) Endur
4 2 (0.65%) Oracle EBS R12
4 2 (0.65%) Oracle Procure-to-Pay
5 1 (0.32%) JDE EnterpriseOne
5 1 (0.32%) Maximo
5 1 (0.32%) Oracle Assets
5 1 (0.32%) Oracle Cash Management
5 1 (0.32%) Oracle Financials
5 1 (0.32%) Oracle General Ledger
5 1 (0.32%) Oracle Internet Expenses
5 1 (0.32%) Oracle iProcurement
5 1 (0.32%) Oracle Payables
5 1 (0.32%) Oracle Receivables
5 1 (0.32%) Oracle SCM
5 1 (0.32%) Temenos T24
Cloud Services
1 88 (28.48%) Microsoft 365
2 41 (13.27%) Azure
3 12 (3.88%) Entra ID
4 11 (3.56%) OneDrive
5 8 (2.59%) Google Workspace
6 3 (0.97%) AWS
7 2 (0.65%) Cloud Computing
7 2 (0.65%) OCI
7 2 (0.65%) SaaS
8 1 (0.32%) Asana
8 1 (0.32%) Dynamics 365
8 1 (0.32%) Slack
8 1 (0.32%) WhatsApp
8 1 (0.32%) Yammer
Communications & Networking
1 10 (3.24%) VPN
2 9 (2.91%) Firewall
2 9 (2.91%) Wireless
3 8 (2.59%) Skype
4 7 (2.27%) LAN
5 6 (1.94%) DNS
5 6 (1.94%) WAN
6 5 (1.62%) Internet
6 5 (1.62%) Remote Desktop
7 4 (1.29%) DHCP
8 3 (0.97%) TCP/IP
8 3 (0.97%) Wi-Fi
9 2 (0.65%) Intranet
9 2 (0.65%) VoIP
10 1 (0.32%) Bluetooth
10 1 (0.32%) HTTP
10 1 (0.32%) IP Telephony
10 1 (0.32%) VLAN
Database & Business Intelligence
1 11 (3.56%) Relational Database
2 7 (2.27%) SQL Server
3 3 (0.97%) Data Vault
3 3 (0.97%) NonStop SQL
4 2 (0.65%) Oracle Reports
4 2 (0.65%) PostgreSQL
4 2 (0.65%) RDBMS
5 1 (0.32%) Data Warehouse
5 1 (0.32%) GIS
5 1 (0.32%) Oracle BI Publisher
5 1 (0.32%) SAP BW
Development Applications
1 10 (3.24%) JIRA
2 2 (0.65%) Git
3 1 (0.32%) Toad
General
1 124 (40.13%) Social Skills
2 52 (16.83%) Finance
3 24 (7.77%) Analytical Skills
3 24 (7.77%) Public Sector
4 18 (5.83%) Banking
5 17 (5.50%) Front Office
6 16 (5.18%) Back Office
7 10 (3.24%) Investment Banking
8 8 (2.59%) Local Government
9 6 (1.94%) Law
9 6 (1.94%) Organisational Skills
10 5 (1.62%) Billing
10 5 (1.62%) Inclusion and Diversity
11 4 (1.29%) German Language
11 4 (1.29%) Pharmaceutical
11 4 (1.29%) Presentation Skills
11 4 (1.29%) Telecoms
12 3 (0.97%) Manufacturing
13 2 (0.65%) Legal
14 1 (0.32%) Advertising
Libraries, Frameworks & Software Standards
1 4 (1.29%) FIX Protocol
2 3 (0.97%) Middleware
3 2 (0.65%) XML
4 1 (0.32%) CSS
4 1 (0.32%) HTML
4 1 (0.32%) IBM Integration Bus
4 1 (0.32%) JSON
4 1 (0.32%) RESTful
4 1 (0.32%) SAML
Miscellaneous
1 14 (4.53%) iPhone
2 10 (3.24%) Driving Licence
3 9 (2.91%) Derivative
4 8 (2.59%) CMDB
5 6 (1.94%) Equities
5 6 (1.94%) Video Conferencing
6 5 (1.62%) iPad
6 5 (1.62%) Management Information System
6 5 (1.62%) OTC Derivatives
6 5 (1.62%) SWIFT Messaging Network
7 4 (1.29%) Analytical Mindset
7 4 (1.29%) EPoS
7 4 (1.29%) Fixed Income
7 4 (1.29%) Foreign Exchange (FX)
7 4 (1.29%) Self-Motivation
8 2 (0.65%) AS400
8 2 (0.65%) BYOD
8 2 (0.65%) Clustering
8 2 (0.65%) Data Centre
8 2 (0.65%) Onboarding
Operating Systems
1 129 (41.75%) Windows
2 68 (22.01%) Windows 10
3 23 (7.44%) Apple iOS
4 21 (6.80%) Linux
4 21 (6.80%) Windows Server
5 18 (5.83%) Android
6 17 (5.50%) Windows Server 2016
7 11 (3.56%) Mac OS
7 11 (3.56%) Windows Server 2012
8 7 (2.27%) Windows Server 2019
9 6 (1.94%) Unix
10 2 (0.65%) Red Hat Enterprise Linux
10 2 (0.65%) Windows Server 2008
11 1 (0.32%) Mac OS X
11 1 (0.32%) Windows Phone
Processes & Methodologies
1 80 (25.89%) ITIL
2 76 (24.60%) Customer Service
3 50 (16.18%) Problem-Solving
4 37 (11.97%) Service Management
5 24 (7.77%) ITSM
6 23 (7.44%) Incident Management
7 20 (6.47%) Asset Management
8 19 (6.15%) Risk Management
9 15 (4.85%) Continuous Improvement
10 14 (4.53%) Project Management
11 11 (3.56%) Agile
11 11 (3.56%) Service Delivery
12 10 (3.24%) Data Management
12 10 (3.24%) ERP
12 10 (3.24%) Mobile Device Management
12 10 (3.24%) Proactive Monitoring
12 10 (3.24%) Problem Management
13 9 (2.91%) Root Cause Analysis
13 9 (2.91%) User Acceptance Testing
13 9 (2.91%) Waterfall
Programming Languages
1 32 (10.36%) SQL
2 21 (6.80%) Python
3 16 (5.18%) PowerShell
4 9 (2.91%) Shell Script
5 2 (0.65%) Bash
5 2 (0.65%) C#
5 2 (0.65%) Perl
6 1 (0.32%) C
6 1 (0.32%) Java
6 1 (0.32%) JavaScript
6 1 (0.32%) PL/SQL
6 1 (0.32%) T-SQL
6 1 (0.32%) VBA
Qualifications
1 27 (8.74%) Security Cleared
2 24 (7.77%) SC Cleared
3 10 (3.24%) Degree
4 6 (1.94%) Cisco Certification
5 5 (1.62%) DV Cleared
5 5 (1.62%) HNC
5 5 (1.62%) MCP
5 5 (1.62%) Microsoft Certification
6 4 (1.29%) BPSS Clearance
7 3 (0.97%) A+ Certification
8 2 (0.65%) (ISC)2 CCSP
8 2 (0.65%) CCENT
8 2 (0.65%) CISSP
8 2 (0.65%) CRISC
8 2 (0.65%) DBS Check
9 1 (0.32%) ACCA
9 1 (0.32%) CIMA
9 1 (0.32%) ITIL Certification
9 1 (0.32%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 17 (5.50%) SLA
2 6 (1.94%) ISO/IEC 27001
3 5 (1.62%) Disclosure Scotland
4 4 (1.29%) Data Quality
5 3 (0.97%) PMO
6 1 (0.32%) ISO 15022
System Software
1 86 (27.83%) Active Directory
2 6 (1.94%) Firmware
2 6 (1.94%) Hyper-V
3 4 (1.29%) VMware Infrastructure
4 3 (0.97%) Virtual Desktop
5 2 (0.65%) Terminal Services
5 2 (0.65%) Virtual Machines
6 1 (0.32%) Virtual Servers
6 1 (0.32%) VMware Server
6 1 (0.32%) XenApp
6 1 (0.32%) XenDesktop
Systems Management
1 25 (8.09%) Microsoft Intune
2 20 (6.47%) SCCM
3 8 (2.59%) Jamf Pro
4 7 (2.27%) Control-M
4 7 (2.27%) Grafana
4 7 (2.27%) ITRS Geneos
5 5 (1.62%) WSUS
6 3 (0.97%) Thomson Reuters DACS
7 2 (0.65%) Ansible
7 2 (0.65%) Microsoft Clustering
7 2 (0.65%) Single Sign-On
8 1 (0.32%) Systems Management Server (SMS)
Vendors
1 125 (40.45%) Microsoft
2 35 (11.33%) ServiceNow
3 28 (9.06%) Apple
4 15 (4.85%) Citrix
5 12 (3.88%) Oracle
6 9 (2.91%) IBM
7 8 (2.59%) Google
7 8 (2.59%) SAP
8 7 (2.27%) Dynatrace
8 7 (2.27%) VMware
9 6 (1.94%) Bloomberg
9 6 (1.94%) Cisco
9 6 (1.94%) Dell
10 5 (1.62%) HP
10 5 (1.62%) Refinitiv
10 5 (1.62%) Veeam
11 4 (1.29%) Okta
11 4 (1.29%) Salesforce
11 4 (1.29%) Sybase
12 3 (0.97%) Adobe