IT Support Contracts

IT Support
UK

The median IT Support daily rate in the UK is £190 according to job vacancies posted during the 6 months to 1 June 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 208 227 298
Rank change year-on-year +19 +71 +54
Contract jobs requiring an IT Support 489 659 816
As % of all contract jobs advertised in the UK 1.14% 1.18% 0.93%
As % of the Job Titles category 1.22% 1.24% 0.98%
Number of daily rates quoted 316 447 496
10th Percentile £126 £130 £128
25th Percentile £151 £153 £156
Median daily rate (50th Percentile) £190 £190 £185
Median % change year-on-year - +2.98% +11.82%
75th Percentile £238 £248 £249
90th Percentile £325 £334 £360
UK excluding London median daily rate £185 £180 £175
% change year-on-year +2.78% +2.86% +16.67%
Number of hourly rates quoted 101 64 120
10th Percentile £10.95 £12.13 £12.25
25th Percentile £12.00 £15.25 £14.00
Median hourly rate £14.36 £19.00 £17.00
Median % change year-on-year -24.42% +11.76% +19.89%
75th Percentile £22.25 £25.11 £20.00
90th Percentile £25.00 £29.30 £24.46
UK excluding London median hourly rate £13.00 £18.29 £16.00
% change year-on-year -28.92% +14.31% +14.29%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 39,969 53,015 83,520
% of contract IT jobs with a recognized job title 92.83% 94.58% 95.35%
Number of daily rates quoted 25,870 37,031 58,844
10th Percentile £280 £313 £315
25th Percentile £409 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +7.69%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £488 £500 £475
% change year-on-year -2.50% +5.26% +10.21%
Number of hourly rates quoted 2,841 1,476 1,963
10th Percentile £12.86 £14.25 £12.50
25th Percentile £16.30 £19.06 £15.90
Median hourly rate £37.50 £45.00 £24.50
Median % change year-on-year -16.67% +83.67% +12.28%
75th Percentile £61.60 £65.75 £49.33
90th Percentile £73.75 £76.13 £65.00
UK excluding London median hourly rate £40.00 £42.50 £20.00
% change year-on-year -5.88% +112.50% +5.26%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing IT Support.

Daily rate trend for IT Support in the UK

IT Support
Daily Rate Histogram

Daily rate distribution for jobs citing IT Support over the 6 months to 1 June 2024.

Daily rate histogram for IT Support in the UK

IT Support
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing IT Support.

Hourly rate trend for IT Support in the UK

IT Support
Hourly Rate Histogram

Hourly rate distribution of jobs citing IT Support over the 6 months to 1 June 2024.

Hourly rate histogram for IT Support in the UK

IT Support
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support within the UK over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +19 407 £200 - 484
UK excluding London -9 346 £185 +2.78% 436
London +62 135 £200 -5.88% 56
North of England +22 96 £190 - 127
South East -15 87 £198 -1.25% 100
Work from Home +47 61 £200 - 98
Scotland +34 51 £156 -9.58% 21
North West +18 47 £200 -16.67% 66
Yorkshire +20 37 £200 +8.11% 42
Midlands -5 32 £150 -25.00% 81
South West -16 30 £203 +19.12% 63
East of England 0 28 £194 +2.65% 50
Wales +7 21 £145 -12.12% 9
East Midlands +5 21 £150 -52.38% 47
North East +11 12 £175 -21.35% 22
West Midlands -7 11 £183 -2.67% 34
Northern Ireland -20 2 - - 4

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 1 June 2024, IT Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring IT Support in the job title.

1 267 (54.60%) Windows
2 207 (42.33%) Microsoft
2 207 (42.33%) Microsoft 365
3 189 (38.65%) Social Skills
4 187 (38.24%) Active Directory
5 118 (24.13%) Customer Service
6 115 (23.52%) Windows 10
7 105 (21.47%) Problem-Solving
8 92 (18.81%) Microsoft Office
9 74 (15.13%) ITIL
10 57 (11.66%) Microsoft Intune
11 56 (11.45%) Azure
11 56 (11.45%) Windows Server
11 56 (11.45%) SCCM
12 55 (11.25%) Microsoft Exchange
13 48 (9.82%) Public Sector
14 45 (9.20%) Security Cleared
15 42 (8.59%) Finance
16 39 (7.98%) ServiceNow
17 36 (7.36%) Apple iOS
17 36 (7.36%) SharePoint
18 35 (7.16%) Apple
19 34 (6.95%) VPN
20 32 (6.54%) Video Conferencing
20 32 (6.54%) SC Cleared
21 31 (6.34%) Microsoft Excel
22 30 (6.13%) SLA
23 29 (5.93%) LAN
23 29 (5.93%) Firewall
23 29 (5.93%) Degree

IT Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 55 (11.25%) Microsoft Exchange
2 36 (7.36%) SharePoint
3 14 (2.86%) Skype for Business
4 6 (1.23%) CMS
5 3 (0.61%) IIS
6 1 (0.20%) Apache
6 1 (0.20%) Confluence
6 1 (0.20%) JBoss
6 1 (0.20%) nginx
6 1 (0.20%) Tomcat
Applications
1 92 (18.81%) Microsoft Office
2 31 (6.34%) Microsoft Excel
3 9 (1.84%) Microsoft PowerPoint
4 5 (1.02%) Microsoft Project
5 4 (0.82%) MS Visio
6 3 (0.61%) Spreadsheet
7 2 (0.41%) Acrobat
7 2 (0.41%) Adobe Creative Suite
Business Applications
1 2 (0.41%) SystmOne
2 1 (0.20%) assyst
2 1 (0.20%) ION MarketView
2 1 (0.20%) Temenos T24
Cloud Services
1 207 (42.33%) Microsoft 365
2 56 (11.45%) Azure
3 22 (4.50%) Entra ID
4 14 (2.86%) AWS
5 13 (2.66%) OneDrive
6 10 (2.04%) Power Platform
7 6 (1.23%) WhatsApp
8 5 (1.02%) Google Workspace
9 4 (0.82%) Asana
9 4 (0.82%) Slack
10 3 (0.61%) Azure ExpressRoute
10 3 (0.61%) Mimecast
10 3 (0.61%) Nutanix
10 3 (0.61%) OCI
10 3 (0.61%) Oracle Service Cloud
10 3 (0.61%) Rubrik
11 2 (0.41%) Amazon EC2
11 2 (0.41%) Dynamics 365
11 2 (0.41%) IaaS
11 2 (0.41%) PaaS
Communications & Networking
1 34 (6.95%) VPN
2 29 (5.93%) Firewall
2 29 (5.93%) LAN
3 26 (5.32%) Wireless
4 24 (4.91%) DNS
5 22 (4.50%) Wi-Fi
6 21 (4.29%) TCP/IP
7 17 (3.48%) WAN
8 15 (3.07%) DHCP
9 14 (2.86%) Skype
10 13 (2.66%) Internet
11 10 (2.04%) Remote Desktop
11 10 (2.04%) VLAN
12 8 (1.64%) Cisco IOS
13 7 (1.43%) SAN
14 6 (1.23%) Network Security
15 3 (0.61%) DKIM
15 3 (0.61%) DMARC
15 3 (0.61%) Extranet
15 3 (0.61%) NAS
Database & Business Intelligence
1 8 (1.64%) Power BI
2 3 (0.61%) Oracle Database
2 3 (0.61%) Oracle Reports
3 1 (0.20%) RDBMS
3 1 (0.20%) Relational Database
3 1 (0.20%) SQL Server
Development Applications
1 6 (1.23%) JIRA
2 1 (0.20%) MSI
General
1 189 (38.65%) Social Skills
2 48 (9.82%) Public Sector
3 42 (8.59%) Finance
4 29 (5.93%) Analytical Skills
5 21 (4.29%) Manufacturing
6 15 (3.07%) Retail
7 12 (2.45%) Telecoms
8 11 (2.25%) Law
9 7 (1.43%) Marketing
10 6 (1.23%) Banking
10 6 (1.23%) French Language
11 5 (1.02%) Electronics
11 5 (1.02%) Legal
12 4 (0.82%) Aviation
12 4 (0.82%) Billing
13 3 (0.61%) Advertising
13 3 (0.61%) Automotive
13 3 (0.61%) Financial Institution
13 3 (0.61%) Organisational Skills
13 3 (0.61%) Presentation Skills
Libraries, Frameworks & Software Standards
1 4 (0.82%) Software Packaging
2 2 (0.41%) .NET
2 2 (0.41%) FIX Protocol
3 1 (0.20%) IBM Integration Bus
3 1 (0.20%) LDAP
3 1 (0.20%) Middleware
Miscellaneous
1 32 (6.54%) Video Conferencing
2 26 (5.32%) iPhone
3 17 (3.48%) Onboarding
4 16 (3.27%) Driving Licence
5 11 (2.25%) NHS
6 10 (2.04%) Management Information System
7 9 (1.84%) Digital Signage
7 9 (1.84%) Self-Motivation
7 9 (1.84%) Virtual Team
8 8 (1.64%) CMDB
8 8 (1.64%) Data Centre
8 8 (1.64%) Smartphone
9 7 (1.43%) EPoS
10 5 (1.02%) Data Protection Act
10 5 (1.02%) iPad
11 4 (0.82%) Renewable Energy
12 3 (0.61%) Analytical Mindset
12 3 (0.61%) BYOD
12 3 (0.61%) Legacy Systems
12 3 (0.61%) PKI
Operating Systems
1 267 (54.60%) Windows
2 115 (23.52%) Windows 10
3 56 (11.45%) Windows Server
4 36 (7.36%) Apple iOS
5 26 (5.32%) Windows 7
6 21 (4.29%) Android
7 20 (4.09%) Linux
8 15 (3.07%) Mac OS
9 11 (2.25%) Unix
9 11 (2.25%) Windows Server 2016
10 7 (1.43%) Mac OS X
10 7 (1.43%) Windows Server 2012
11 5 (1.02%) Windows Server 2019
12 3 (0.61%) Rocky
12 3 (0.61%) Ubuntu
12 3 (0.61%) VMS
13 1 (0.20%) Red Hat Enterprise Linux
13 1 (0.20%) Windows Server 2008
13 1 (0.20%) Windows Vista
Processes & Methodologies
1 118 (24.13%) Customer Service
2 105 (21.47%) Problem-Solving
3 74 (15.13%) ITIL
4 26 (5.32%) Asset Management
5 24 (4.91%) Incident Management
6 20 (4.09%) ITSM
6 20 (4.09%) Mobile Device Management
6 20 (4.09%) Problem Management
7 19 (3.89%) Data Protection
8 18 (3.68%) Service Delivery
9 17 (3.48%) Continuous Improvement
10 16 (3.27%) Service Management
11 14 (2.86%) CRM
12 13 (2.66%) Time Management
13 12 (2.45%) Analytics
13 12 (2.45%) Business Intelligence
13 12 (2.45%) Decision-Making
13 12 (2.45%) User Experience
14 11 (2.25%) Data Analysis
15 10 (2.04%) Break/Fix
Programming Languages
1 17 (3.48%) SQL
2 11 (2.25%) PowerShell
3 2 (0.41%) Bash
4 1 (0.20%) Java
4 1 (0.20%) Python
4 1 (0.20%) Shell Script
4 1 (0.20%) VBA
Qualifications
1 45 (9.20%) Security Cleared
2 32 (6.54%) SC Cleared
3 29 (5.93%) Degree
4 19 (3.89%) DBS Check
5 18 (3.68%) ITIL Foundation Certificate
6 14 (2.86%) Microsoft Certification
7 9 (1.84%) DV Cleared
8 8 (1.64%) A+ Certification
9 6 (1.23%) MCP
10 4 (0.82%) MCSE
11 3 (0.61%) CCNA
11 3 (0.61%) Cisco Certification
11 3 (0.61%) CTC Cleared
11 3 (0.61%) ITIL Certification
12 2 (0.41%) HNC
12 2 (0.41%) MCDST
12 2 (0.41%) MCITP
12 2 (0.41%) MCSA
12 2 (0.41%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 30 (6.13%) SLA
2 14 (2.86%) Disclosure Scotland
3 3 (0.61%) GAMP
3 3 (0.61%) GxP
4 2 (0.41%) Accessibility
4 2 (0.41%) Cyber Essentials
4 2 (0.41%) Data Quality
5 1 (0.20%) ISO/IEC 27001
System Software
1 187 (38.24%) Active Directory
2 17 (3.48%) VMware Infrastructure
3 10 (2.04%) Hyper-V
4 8 (1.64%) BitLocker
5 3 (0.61%) Microsoft App-V
5 3 (0.61%) Virtual Servers
6 1 (0.20%) Firmware
6 1 (0.20%) NFS
6 1 (0.20%) Virtual Desktop
6 1 (0.20%) VMware Server
6 1 (0.20%) VMware Workstation
Systems Management
1 57 (11.66%) Microsoft Intune
2 56 (11.45%) SCCM
3 8 (1.64%) SCOM
3 8 (1.64%) SCVMM
4 7 (1.43%) Jamf Pro
5 3 (0.61%) Active Directory Federation Services
5 3 (0.61%) NetBackup
5 3 (0.61%) VxRail
5 3 (0.61%) WSUS
6 2 (0.41%) AirWatch
6 2 (0.41%) FortiGate
7 1 (0.20%) PaperCut
7 1 (0.20%) Single Sign-On
7 1 (0.20%) Systems Management Server (SMS)
Vendors
1 207 (42.33%) Microsoft
2 39 (7.98%) ServiceNow
3 35 (7.16%) Apple
4 27 (5.52%) Citrix
5 22 (4.50%) VMware
6 21 (4.29%) Cisco
7 12 (2.45%) MobileIron
8 9 (1.84%) Mitel
9 8 (1.64%) HP
10 7 (1.43%) Google
10 7 (1.43%) SAP
11 6 (1.23%) Progress
11 6 (1.23%) Zscaler
12 5 (1.02%) Adobe
12 5 (1.02%) F5
13 4 (0.82%) Avaya
13 4 (0.82%) Dell
13 4 (0.82%) McAfee
13 4 (0.82%) Oracle
13 4 (0.82%) Red Hat