Service Manager Contracts

Services Manager
UK

The median Services Manager daily rate in the UK is £500 according to job vacancies posted during the 6 months to 1 June 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 299 300 308
Rank change year-on-year +1 +8 +54
Contract jobs requiring a Service Manager 306 479 785
As % of all contract jobs advertised in the UK 0.71% 0.85% 0.90%
As % of the Job Titles category 0.77% 0.90% 0.94%
Number of daily rates quoted 202 352 585
10th Percentile £313 £350 £360
25th Percentile £402 £413 £419
Median daily rate (50th Percentile) £500 £500 £500
Median % change year-on-year - - +11.11%
75th Percentile £577 £575 £585
90th Percentile £625 £686 £638
UK excluding London median daily rate £500 £500 £498
% change year-on-year - +0.50% +17.06%
Number of hourly rates quoted 10 5 9
10th Percentile £20.83 £9.38 £19.03
25th Percentile £23.33 - £22.75
Median hourly rate £30.00 £12.95 £29.50
Median % change year-on-year +131.66% -56.10% -7.25%
75th Percentile £30.25 £58.75 £33.75
90th Percentile £72.90 £61.90 £35.48
UK excluding London median hourly rate £30.00 £12.95 £23.50
% change year-on-year +131.66% -44.89% -27.94%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 39,969 53,015 83,520
% of contract IT jobs with a recognized job title 92.83% 94.58% 95.35%
Number of daily rates quoted 25,870 37,031 58,844
10th Percentile £280 £313 £315
25th Percentile £409 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +7.69%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £488 £500 £475
% change year-on-year -2.50% +5.26% +10.21%
Number of hourly rates quoted 2,841 1,476 1,963
10th Percentile £12.86 £14.25 £12.50
25th Percentile £16.30 £19.06 £15.90
Median hourly rate £37.50 £45.00 £24.50
Median % change year-on-year -16.67% +83.67% +12.28%
75th Percentile £61.60 £65.75 £49.33
90th Percentile £73.75 £76.13 £65.00
UK excluding London median hourly rate £40.00 £42.50 £20.00
% change year-on-year -5.88% +112.50% +5.26%

Service Manager
Job Vacancy Trend

Job postings that featured Service Manager in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Manager in the UK

Service Manager
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service Manager.

Daily rate trend for Service Manager in the UK

Service Manager
Daily Rate Histogram

Daily rate distribution for jobs citing Service Manager over the 6 months to 1 June 2024.

Daily rate histogram for Service Manager in the UK

Service Manager
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service Manager.

Hourly rate trend for Service Manager in the UK

Service Manager
Hourly Rate Histogram

Hourly rate distribution of jobs citing Service Manager over the 6 months to 1 June 2024.

Hourly rate histogram for Service Manager in the UK

Service Manager
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Manager within the UK over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -18 260 £493 -1.40% 212
UK excluding London -48 146 £500 - 145
Work from Home +47 114 £489 -2.25% 60
London +37 112 £500 -3.85% 75
South West +30 51 £463 -13.87% 13
North of England -21 30 £463 -2.63% 39
South East -46 28 £551 +19.67% 36
Midlands +4 21 £500 -12.09% 33
North West -8 18 £469 -1.26% 22
East Midlands -4 13 £500 -14.89% 14
Scotland +16 12 £600 +33.33% 11
Yorkshire 0 11 £463 -2.63% 14
West Midlands +7 8 £545 +3.81% 19
East of England -8 2 £475 +18.75% 18
Northern Ireland - 2 - - 1
North East +11 1 - - 3

Service Manager Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 1 June 2024, Service Manager contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Manager in the job title.

1 147 (48.04%) ITIL
2 146 (47.71%) Service Delivery
3 139 (45.42%) Service Management
4 94 (30.72%) Security Cleared
5 84 (27.45%) SC Cleared
6 70 (22.88%) ITSM
7 69 (22.55%) Social Skills
8 55 (17.97%) Public Sector
9 51 (16.67%) Service Design
10 47 (15.36%) Finance
11 38 (12.42%) Microsoft
12 35 (11.44%) Agile
12 35 (11.44%) Problem-Solving
13 30 (9.80%) Continuous Improvement
14 28 (9.15%) SLA
15 27 (8.82%) Stakeholder Management
15 27 (8.82%) Change Management
15 27 (8.82%) Customer Service
16 26 (8.50%) ServiceNow
17 25 (8.17%) Project Management
18 23 (7.52%) Acceptance Criteria
19 22 (7.19%) Analytical Skills
19 22 (7.19%) Incident Management
20 21 (6.86%) Problem Management
21 20 (6.54%) Azure
22 19 (6.21%) Project Delivery
23 18 (5.88%) Migration
24 17 (5.56%) Telecoms
25 16 (5.23%) ITIL Certification
25 16 (5.23%) Business Analysis

Service Manager Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (1.96%) SharePoint
2 4 (1.31%) Confluence
3 3 (0.98%) Adobe Experience Manager
4 2 (0.65%) ArcGIS
4 2 (0.65%) Microsoft Exchange
5 1 (0.33%) Apache
5 1 (0.33%) CMS
5 1 (0.33%) IIS
5 1 (0.33%) Tomcat
Applications
1 12 (3.92%) Microsoft Excel
1 12 (3.92%) Microsoft PowerPoint
2 5 (1.63%) Microsoft Office
3 2 (0.65%) Spreadsheet
4 1 (0.33%) Microsoft Project
4 1 (0.33%) MS Visio
Business Applications
1 15 (4.90%) Remedy ITSM
2 3 (0.98%) SAP ERP
2 3 (0.98%) Shopify
3 1 (0.33%) SAP S/4HANA
Cloud Services
1 20 (6.54%) Azure
2 16 (5.23%) SaaS
3 15 (4.90%) Microsoft 365
4 13 (4.25%) AWS
5 12 (3.92%) Power Platform
6 7 (2.29%) Salesforce Service Cloud
7 3 (0.98%) BigCommerce
7 3 (0.98%) PaaS
7 3 (0.98%) WhatsApp
8 2 (0.65%) Azure DevOps
8 2 (0.65%) Cloud Computing
8 2 (0.65%) GCP
8 2 (0.65%) Google Workspace
8 2 (0.65%) IaaS
9 1 (0.33%) Entra ID
9 1 (0.33%) Mimecast
9 1 (0.33%) OneDrive
9 1 (0.33%) PowerApps
Communications & Networking
1 12 (3.92%) SD-WAN
2 3 (0.98%) Firewall
2 3 (0.98%) VPN
3 1 (0.33%) DHCP
3 1 (0.33%) DNS
3 1 (0.33%) Intranet
3 1 (0.33%) Intrusion Detection
3 1 (0.33%) Wireless
Database & Business Intelligence
1 11 (3.59%) Power BI
2 4 (1.31%) MySQL
3 3 (0.98%) Geospatial Data
4 2 (0.65%) GIS
5 1 (0.33%) MariaDB
5 1 (0.33%) Relational Database
Development Applications
1 7 (2.29%) JIRA
2 3 (0.98%) Maven
3 1 (0.33%) Git
3 1 (0.33%) Hudson
General
1 69 (22.55%) Social Skills
2 55 (17.97%) Public Sector
3 47 (15.36%) Finance
4 22 (7.19%) Analytical Skills
5 17 (5.56%) Telecoms
6 14 (4.58%) Legal
7 7 (2.29%) Influencing Skills
7 7 (2.29%) Local Government
8 6 (1.96%) Marketing
8 6 (1.96%) Police
9 5 (1.63%) Organisational Skills
9 5 (1.63%) Presentation Skills
9 5 (1.63%) Retail
10 4 (1.31%) Banking
10 4 (1.31%) French Language
10 4 (1.31%) Law
11 3 (0.98%) Billing
11 3 (0.98%) Publishing
12 2 (0.65%) German Language
12 2 (0.65%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 7 (2.29%) CSS
2 4 (1.31%) AngularJS
2 4 (1.31%) HTML
3 3 (0.98%) J2EE
3 3 (0.98%) jQuery
3 3 (0.98%) REST
3 3 (0.98%) Sass
3 3 (0.98%) Spring
3 3 (0.98%) Spring MVC
3 3 (0.98%) Twitter Bootstrap
3 3 (0.98%) VML
3 3 (0.98%) Web Services
3 3 (0.98%) XML
4 1 (0.33%) CSS3
4 1 (0.33%) HTML5
4 1 (0.33%) React
4 1 (0.33%) Vue
Miscellaneous
1 13 (4.25%) CMDB
1 13 (4.25%) Management Information System
1 13 (4.25%) Onboarding
2 5 (1.63%) Self-Motivation
2 5 (1.63%) Virtual Team
3 4 (1.31%) Analytical Mindset
4 3 (0.98%) Data Centre
5 2 (0.65%) Algorithms
5 2 (0.65%) Data Protection Act
5 2 (0.65%) Greenfield Project
5 2 (0.65%) Legacy Applications
5 2 (0.65%) NHS
5 2 (0.65%) PMI
6 1 (0.33%) Cloud Native
6 1 (0.33%) Enterprise Software
6 1 (0.33%) Mainframe
6 1 (0.33%) Product Ownership
6 1 (0.33%) Smartphone
Operating Systems
1 10 (3.27%) Windows
2 8 (2.61%) Apple iOS
3 5 (1.63%) Unix
4 3 (0.98%) Linux
5 1 (0.33%) Windows 10
Processes & Methodologies
1 147 (48.04%) ITIL
2 146 (47.71%) Service Delivery
3 139 (45.42%) Service Management
4 70 (22.88%) ITSM
5 51 (16.67%) Service Design
6 35 (11.44%) Agile
6 35 (11.44%) Problem-Solving
7 30 (9.80%) Continuous Improvement
8 27 (8.82%) Change Management
8 27 (8.82%) Customer Service
8 27 (8.82%) Stakeholder Management
9 25 (8.17%) Project Management
10 23 (7.52%) Acceptance Criteria
11 22 (7.19%) Incident Management
12 21 (6.86%) Problem Management
13 19 (6.21%) Project Delivery
14 18 (5.88%) Migration
15 16 (5.23%) Business Analysis
15 16 (5.23%) Performance Metrics
16 15 (4.90%) Decision-Making
Programming Languages
1 8 (2.61%) Swift
2 7 (2.29%) JavaScript
3 5 (1.63%) SQL
4 3 (0.98%) Java
Qualifications
1 94 (30.72%) Security Cleared
2 84 (27.45%) SC Cleared
3 16 (5.23%) ITIL Certification
4 12 (3.92%) DV Cleared
5 11 (3.59%) Degree
6 9 (2.94%) BPSS Clearance
7 3 (0.98%) PMI Certification
7 3 (0.98%) PMP
8 2 (0.65%) ISEB
8 2 (0.65%) PRINCE2 Certification
8 2 (0.65%) PRINCE2 Practitioner
9 1 (0.33%) Computer Science Degree
Quality Assurance & Compliance
1 28 (9.15%) SLA
2 9 (2.94%) QA
3 6 (1.96%) ISO/IEC 20000
4 4 (1.31%) Accessibility
5 2 (0.65%) COBIT
5 2 (0.65%) Data Quality
6 1 (0.33%) ISO 22301
6 1 (0.33%) ISO 9000
6 1 (0.33%) ISO/IEC 27001
6 1 (0.33%) NIST
6 1 (0.33%) PMO
System Software
1 3 (0.98%) Active Directory
2 1 (0.33%) Virtual Machines
Systems Management
1 3 (0.98%) Microsoft Intune
2 1 (0.33%) Terraform
Vendors
1 38 (12.42%) Microsoft
2 26 (8.50%) ServiceNow
3 15 (4.90%) Remedy
4 14 (4.58%) SAP
5 11 (3.59%) Salesforce
6 8 (2.61%) Okta
7 7 (2.29%) Google
8 6 (1.96%) Darktrace
9 3 (0.98%) Adobe
9 3 (0.98%) BMC
9 3 (0.98%) Dell
9 3 (0.98%) Intel
9 3 (0.98%) Sitecore
10 2 (0.65%) Cadence
10 2 (0.65%) Cloudera
10 2 (0.65%) VMware
11 1 (0.33%) Citrix
11 1 (0.33%) HP
11 1 (0.33%) NEC
11 1 (0.33%) Oracle