2nd Line Support Jobs in the UK excluding London

Second Line Support
UK > UK excluding London

The median Second Line Support salary in the UK excluding London is £30,000 per year according to job vacancies posted during the 6 months to 1 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
1 Jun 2024
Same period 2023 Same period 2022
Rank 294 329 362
Rank change year-on-year +35 +33 -27
Permanent jobs requiring a 2nd Line Support 653 553 653
As % of all permanent jobs advertised in the UK excluding London 0.86% 0.98% 0.88%
As % of the Job Titles category 0.90% 1.10% 0.92%
Number of salaries quoted 596 491 587
10th Percentile £26,000 £24,250 £23,000
25th Percentile £26,750 £26,250 £25,000
Median annual salary (50th Percentile) £30,000 £30,000 £28,000
Median % change year-on-year - +7.14% +1.82%
75th Percentile £34,000 £34,150 £33,250
90th Percentile £38,750 £38,000 £36,000
UK median annual salary £30,500 £31,500 £30,000
% change year-on-year -3.17% +5.00% +7.14%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 72,166 50,263 70,760
% of permanent jobs with a recognized job title 94.99% 88.90% 95.67%
Number of salaries quoted 50,782 29,433 42,686
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,500 £50,244
Median % change year-on-year -6.54% +6.48% +5.78%
75th Percentile £63,750 £68,750 £67,000
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd Line Support
Job Vacancy Trend in the UK excluding London

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 2nd Line Support in the UK excluding London

2nd Line Support
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 2nd Line Support in the UK excluding London.

Salary trend for 2nd Line Support in the UK excluding London

2nd Line Support
Salary Histogram in the UK excluding London

Salary distribution for jobs citing 2nd Line Support in the UK excluding London over the 6 months to 1 June 2024.

Salary histogram for 2nd Line Support in the UK excluding London

2nd Line Support
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the UK excluding London region over the 6 months to 1 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East -34 174 £30,000 -1.64% 30
North of England +35 132 £30,000 +5.26% 19
East of England +58 107 £31,000 -4.62% 8
Midlands +20 103 £29,500 +5.36% 10
South West -7 82 £33,500 -4.29% 15
North West +1 65 £30,000 +5.26% 10
West Midlands -8 61 £29,500 +7.27% 4
Yorkshire +52 45 £31,375 +13.68% 7
East Midlands +9 42 £29,500 -1.67% 6
Scotland -54 41 £29,000 +11.54% 7
North East -3 22 £31,000 -4.62% 2
Wales +15 12 £27,500 +13.62% 2
Northern Ireland +21 2 £38,750 +21.09%
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 1 June 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 2nd Line Support in the job title.

1 415 (63.55%) Microsoft
2 400 (61.26%) Windows
3 394 (60.34%) Microsoft 365
4 384 (58.81%) Active Directory
5 256 (39.20%) Social Skills
6 222 (34.00%) Azure
7 213 (32.62%) Windows Server
8 180 (27.57%) Customer Service
8 180 (27.57%) Problem-Solving
9 158 (24.20%) Microsoft Exchange
10 151 (23.12%) VMware
10 151 (23.12%) Windows 10
11 129 (19.75%) Firewall
12 127 (19.45%) SharePoint
13 123 (18.84%) ITIL
14 119 (18.22%) VMware Infrastructure
15 117 (17.92%) Microsoft Office
16 108 (16.54%) Microsoft Intune
17 102 (15.62%) Hyper-V
18 97 (14.85%) Entra ID
19 82 (12.56%) DNS
20 74 (11.33%) Citrix
21 67 (10.26%) Microsoft Certification
22 66 (10.11%) DHCP
23 62 (9.49%) Driving Licence
24 58 (8.88%) WAN
25 56 (8.58%) LAN
26 54 (8.27%) Degree
26 54 (8.27%) SQL
27 52 (7.96%) SLA

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 158 (24.20%) Microsoft Exchange
2 127 (19.45%) SharePoint
3 11 (1.68%) IIS
4 7 (1.07%) SharePoint 2010
4 7 (1.07%) SharePoint 2013
5 5 (0.77%) Confluence
6 3 (0.46%) Jupyter
7 2 (0.31%) Skype for Business
8 1 (0.15%) IBM Notes
Applications
1 117 (17.92%) Microsoft Office
2 11 (1.68%) Microsoft Excel
3 2 (0.31%) Spreadsheet
4 1 (0.15%) Microsoft PowerPoint
Business Applications
1 5 (0.77%) Dynamics CRM
2 4 (0.61%) Dynamics NAV
3 3 (0.46%) JDE EnterpriseOne
3 3 (0.46%) Shopify
4 2 (0.31%) Dynamics AX
Cloud Services
1 394 (60.34%) Microsoft 365
2 222 (34.00%) Azure
3 97 (14.85%) Entra ID
4 44 (6.74%) OneDrive
5 38 (5.82%) AWS
6 25 (3.83%) GCP
7 14 (2.14%) Google Workspace
8 10 (1.53%) Dynamics 365
8 10 (1.53%) Mimecast
8 10 (1.53%) Power Platform
9 9 (1.38%) Azure Sentinel
10 8 (1.23%) SaaS
11 2 (0.31%) Cloud Computing
12 1 (0.15%) IaaS
12 1 (0.15%) OpenDNS
12 1 (0.15%) Serverless
12 1 (0.15%) WhatsApp
Communications & Networking
1 129 (19.75%) Firewall
2 82 (12.56%) DNS
3 66 (10.11%) DHCP
4 58 (8.88%) WAN
5 56 (8.58%) LAN
6 48 (7.35%) TCP/IP
7 42 (6.43%) Wi-Fi
8 33 (5.05%) VLAN
9 32 (4.90%) VoIP
10 27 (4.13%) VPN
11 25 (3.83%) Internet
12 22 (3.37%) Network Security
13 20 (3.06%) SAN
14 15 (2.30%) Remote Desktop
14 15 (2.30%) WLAN
15 14 (2.14%) Intranet
16 9 (1.38%) NAS
16 9 (1.38%) Wireless
17 5 (0.77%) PBX
17 5 (0.77%) Structured Cabling
Database & Business Intelligence
1 38 (5.82%) SQL Server
2 17 (2.60%) Amazon RDS
3 8 (1.23%) MariaDB
3 8 (1.23%) MySQL
4 5 (0.77%) Power BI
5 3 (0.46%) Metabase
Development Applications
1 13 (1.99%) JIRA
2 3 (0.46%) Visual Studio Code
3 2 (0.31%) Hudson
General
1 256 (39.20%) Social Skills
2 48 (7.35%) Analytical Skills
3 41 (6.28%) Finance
3 41 (6.28%) Organisational Skills
4 31 (4.75%) Manufacturing
5 24 (3.68%) Law
6 21 (3.22%) Telecoms
7 18 (2.76%) Documentation Skills
8 17 (2.60%) Legal
9 11 (1.68%) Inclusion and Diversity
10 9 (1.38%) Public Sector
11 7 (1.07%) French Language
11 7 (1.07%) Marketing
12 6 (0.92%) German Language
12 6 (0.92%) Retail
13 5 (0.77%) Publishing
14 3 (0.46%) Advertising
14 3 (0.46%) Presentation Skills
15 2 (0.31%) Digital Healthcare
16 1 (0.15%) Tech for Good
Libraries, Frameworks & Software Standards
1 8 (1.23%) .NET
2 4 (0.61%) Cocoa
3 3 (0.46%) XML
4 2 (0.31%) CSS
4 2 (0.31%) JSON
5 1 (0.15%) HTML
5 1 (0.15%) Web Services
Miscellaneous
1 62 (9.49%) Driving Licence
2 21 (3.22%) Onboarding
3 18 (2.76%) Smartphone
4 15 (2.30%) Self-Motivation
5 14 (2.14%) Management Information System
6 11 (1.68%) iPad
7 10 (1.53%) Enterprise Storage
8 9 (1.38%) Video Conferencing
9 8 (1.23%) Clustering
9 8 (1.23%) EPoS
10 6 (0.92%) iPhone
10 6 (0.92%) Security Operations Centre
11 5 (0.77%) BYOD
11 5 (0.77%) Replication
11 5 (0.77%) Virtual Team
12 3 (0.46%) Apple TV
12 3 (0.46%) Handset
12 3 (0.46%) Raspberry Pi
13 2 (0.31%) Data Centre
13 2 (0.31%) Public Cloud
Operating Systems
1 400 (61.26%) Windows
2 213 (32.62%) Windows Server
3 151 (23.12%) Windows 10
4 38 (5.82%) Linux
4 38 (5.82%) Mac OS
5 37 (5.67%) Apple iOS
6 31 (4.75%) Android
7 29 (4.44%) Windows 7
8 24 (3.68%) Windows Server 2012
9 21 (3.22%) Windows Server 2019
10 18 (2.76%) Windows 8
11 17 (2.60%) Windows Server 2016
12 7 (1.07%) Unix
13 5 (0.77%) CentOS
14 4 (0.61%) VMS
15 2 (0.31%) Red Hat Enterprise Linux
15 2 (0.31%) Windows Server 2008
16 1 (0.15%) Windows Mobile
Processes & Methodologies
1 180 (27.57%) Customer Service
1 180 (27.57%) Problem-Solving
2 123 (18.84%) ITIL
3 33 (5.05%) Mobile Device Management
4 31 (4.75%) Service Delivery
5 30 (4.59%) Infrastructure Engineering
6 27 (4.13%) Computer Science
6 27 (4.13%) ITSM
7 22 (3.37%) CRM
7 22 (3.37%) Incident Management
7 22 (3.37%) Mentoring
8 20 (3.06%) Service Management
9 19 (2.91%) Line Management
10 18 (2.76%) Continuous Improvement
10 18 (2.76%) Server Management
11 17 (2.60%) Antivirus Management
11 17 (2.60%) Logistics
12 16 (2.45%) Agile
12 16 (2.45%) Cybersecurity
13 13 (1.99%) Software Deployment
Programming Languages
1 54 (8.27%) SQL
2 28 (4.29%) PowerShell
3 3 (0.46%) Python
4 1 (0.15%) Bash
4 1 (0.15%) JavaScript
4 1 (0.15%) Perl
Qualifications
1 67 (10.26%) Microsoft Certification
2 54 (8.27%) Degree
3 50 (7.66%) Security Cleared
4 34 (5.21%) DBS Check
5 31 (4.75%) A+ Certification
6 27 (4.13%) SC Cleared
7 26 (3.98%) MCP
8 25 (3.83%) Computer Science Degree
9 18 (2.76%) DV Cleared
10 16 (2.45%) Azure Certification
11 11 (1.68%) Network+ Certification
12 9 (1.38%) MCSE
13 8 (1.23%) CompTIA Security+
14 7 (1.07%) MCITP
15 6 (0.92%) AWS Certification
15 6 (0.92%) HND
16 5 (0.77%) CCNA
16 5 (0.77%) Cisco Certification
17 3 (0.46%) ITIL Certification
17 3 (0.46%) MCDST
Quality Assurance & Compliance
1 52 (7.96%) SLA
2 10 (1.53%) ISO/IEC 27001
3 7 (1.07%) GDPR
4 3 (0.46%) Cyber Essentials
5 2 (0.31%) Cyber Essentials PLUS
5 2 (0.31%) ISO 9001
5 2 (0.31%) QA
6 1 (0.15%) PCI DSS
System Software
1 384 (58.81%) Active Directory
2 119 (18.22%) VMware Infrastructure
3 102 (15.62%) Hyper-V
4 26 (3.98%) Virtual Desktop
5 24 (3.68%) XenApp
6 23 (3.52%) XenDesktop
7 21 (3.22%) vSphere
8 15 (2.30%) VMware ESXi
9 12 (1.84%) VirtualBox
10 10 (1.53%) VMware Workstation
11 3 (0.46%) Virtual Machines
12 1 (0.15%) Terminal Services
Systems Management
1 108 (16.54%) Microsoft Intune
2 39 (5.97%) SCCM
3 17 (2.60%) WSUS
4 8 (1.23%) Autotask
4 8 (1.23%) Failover Clustering
4 8 (1.23%) Jamf Pro
5 6 (0.92%) SmoothWall
6 5 (0.77%) McAfee ePO
7 3 (0.46%) Microsoft Data Protection Manager
7 3 (0.46%) SCDPM
8 2 (0.31%) FortiGate
9 1 (0.15%) Dell DRAC
9 1 (0.15%) Kubernetes
9 1 (0.15%) Opsgenie
9 1 (0.15%) SCOM
9 1 (0.15%) SCVMM
9 1 (0.15%) vCenter Server
Vendors
1 415 (63.55%) Microsoft
2 151 (23.12%) VMware
3 74 (11.33%) Citrix
4 36 (5.51%) Cisco
5 32 (4.90%) Apple
6 31 (4.75%) Google
7 27 (4.13%) Sophos
7 27 (4.13%) Veeam
8 26 (3.98%) HP
9 17 (2.60%) Dell
10 11 (1.68%) Symantec
11 9 (1.38%) ServiceNow
12 8 (1.23%) Datto
13 7 (1.07%) ESET
14 6 (0.92%) Acronis
14 6 (0.92%) Draytek
14 6 (0.92%) Ubiquiti
15 5 (0.77%) Adobe
15 5 (0.77%) McAfee
15 5 (0.77%) Remedy