Service Support Manager Jobs

Services Support Manager
UK

The median Services Support Manager salary in the UK is £65,000 per year according to job vacancies posted during the 6 months to 11 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
11 May 2024
Same period 2023 Same period 2022
Rank 879 952 1162
Rank change year-on-year +73 +210 -285
Permanent jobs requiring a Service Support Manager 15 29 60
As % of all permanent jobs advertised in the UK 0.015% 0.029% 0.038%
As % of the Job Titles category 0.016% 0.031% 0.040%
Number of salaries quoted 11 27 55
10th Percentile £40,000 - £46,250
25th Percentile £51,874 £51,250 £52,500
Median annual salary (50th Percentile) £65,000 £55,000 £70,000
Median % change year-on-year +18.18% -21.43% +66.67%
75th Percentile £75,875 £73,750 -
90th Percentile £78,750 £88,500 £73,750
UK excluding London median annual salary £55,000 £57,500 £50,000
% change year-on-year -4.35% +15.00% +25.00%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,899 92,293 151,422
% of permanent jobs with a recognized job title 94.62% 91.47% 96.10%
Number of salaries quoted 67,283 58,235 84,441
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,521
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £80,627 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

Service Support Manager
Job Vacancy Trend

Job postings that featured Service Support Manager in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Support Manager in the UK

Service Support Manager
Salary Trend

3-month moving average salary quoted in jobs citing Service Support Manager.

Salary trend for Service Support Manager in the UK

Service Support Manager
Salary Histogram

Salary distribution for jobs citing Service Support Manager over the 6 months to 11 May 2024.

Salary histogram for Service Support Manager in the UK

Service Support Manager
Top 11 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Support Manager within the UK over the 6 months to 11 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +65 15 £65,000 +18.18% 5
UK excluding London +3 11 £55,000 -4.35% 5
Work from Home +69 6 £47,500 -9.52% 4
Midlands - 6 £55,249 -
London +113 4 £77,500 +47.62%
East Midlands - 3 £52,998 -
West Midlands - 3 £57,500 -
Yorkshire +80 2 £67,500 -6.90%
North of England +36 2 £67,500 -6.90%
South West -30 2 £40,000 -27.27% 3
East of England +20 1 £55,000 +83.33% 1

Service Support Manager Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 11 May 2024, Service Support Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Support Manager in the job title.

1 8 (53.33%) Service Delivery
2 7 (46.67%) Social Skills
3 5 (33.33%) Finance
3 5 (33.33%) ITIL
4 4 (26.67%) Project Management
5 3 (20.00%) Service Management
5 3 (20.00%) Security Cleared
5 3 (20.00%) Customer Service
6 2 (13.33%) Azure
6 2 (13.33%) Project Delivery
6 2 (13.33%) Inclusion and Diversity
6 2 (13.33%) IFS
6 2 (13.33%) Mentoring
6 2 (13.33%) Asset Management
6 2 (13.33%) Incident Management
6 2 (13.33%) Problem Management
6 2 (13.33%) Games
6 2 (13.33%) ITSM
6 2 (13.33%) Agile
6 2 (13.33%) Microsoft Office
6 2 (13.33%) Change Management
7 1 (6.67%) Firewall
7 1 (6.67%) Law
7 1 (6.67%) Legal
7 1 (6.67%) Stakeholder Management
7 1 (6.67%) ITIL Certification
7 1 (6.67%) BCP
7 1 (6.67%) Configuration Management
7 1 (6.67%) Banking
7 1 (6.67%) Management Information System

Service Support Manager Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (13.33%) Microsoft Office
Cloud Services
1 2 (13.33%) Azure
2 1 (6.67%) Cloud Computing
2 1 (6.67%) Entra ID
2 1 (6.67%) Microsoft 365
2 1 (6.67%) SaaS
Communications & Networking
1 1 (6.67%) Firewall
General
1 7 (46.67%) Social Skills
2 5 (33.33%) Finance
3 2 (13.33%) Games
3 2 (13.33%) Inclusion and Diversity
4 1 (6.67%) Agriculture
4 1 (6.67%) Analytical Skills
4 1 (6.67%) Banking
4 1 (6.67%) Law
4 1 (6.67%) Legal
4 1 (6.67%) Telecoms
Miscellaneous
1 1 (6.67%) Management Information System
1 1 (6.67%) Product Ownership
1 1 (6.67%) Self-Motivation
Processes & Methodologies
1 8 (53.33%) Service Delivery
2 5 (33.33%) ITIL
3 4 (26.67%) Project Management
4 3 (20.00%) Customer Service
4 3 (20.00%) Service Management
5 2 (13.33%) Agile
5 2 (13.33%) Asset Management
5 2 (13.33%) Change Management
5 2 (13.33%) Incident Management
5 2 (13.33%) ITSM
5 2 (13.33%) Mentoring
5 2 (13.33%) Problem Management
5 2 (13.33%) Project Delivery
6 1 (6.67%) Coaching
6 1 (6.67%) Computer Science
6 1 (6.67%) Data Analysis
6 1 (6.67%) Data Protection
6 1 (6.67%) IT Asset Management
6 1 (6.67%) Knowledge Management
6 1 (6.67%) Supplier Management
Qualifications
1 3 (20.00%) Security Cleared
2 1 (6.67%) Degree
2 1 (6.67%) DV Cleared
2 1 (6.67%) ITIL Certification
Quality Assurance & Compliance
1 1 (6.67%) ISO/IEC 20000
1 1 (6.67%) ISO/IEC 27001
Vendors
1 2 (13.33%) IFS
2 1 (6.67%) Aderant
2 1 (6.67%) iManage
2 1 (6.67%) Intapp