SLA Jobs with Work from Home Options

Service Level Agreement (SLA)
UK > Work from Home

The table below provides summary statistics for permanent remote or hybrid work requiring SLA skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited SLA over the 6 months leading up to 12 June 2024, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 264 194 264
Rank change year-on-year -70 +70 -13
Permanent jobs citing SLA 421 678 1,126
As % of all permanent jobs with a WFH option 1.18% 1.81% 1.49%
As % of the Quality Assurance & Compliance category 9.62% 12.25% 9.20%
Number of salaries quoted 344 470 761
10th Percentile £28,119 £25,000 £23,500
25th Percentile £33,875 £32,000 £29,750
Median annual salary (50th Percentile) £47,500 £45,000 £42,500
Median % change year-on-year +5.56% +5.88% -
75th Percentile £60,000 £68,750 £58,750
90th Percentile £70,000 £80,125 £72,500
UK median annual salary £32,500 £40,000 £37,500
% change year-on-year -18.75% +6.67% -6.25%

All Quality Assurance and Compliance Skills
Work from Home

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies with remote or hybrid options requiring quality assurance or compliance skills.

Permanent vacancies with a requirement for quality assurance or compliance skills 4,376 5,533 12,234
As % of all permanent jobs with a WFH option 12.31% 14.76% 16.17%
Number of salaries quoted 3,243 3,757 6,200
10th Percentile £34,750 £36,250 £32,500
25th Percentile £42,500 £45,750 £42,500
Median annual salary (50th Percentile) £57,500 £60,000 £57,000
Median % change year-on-year -4.17% +5.26% +8.57%
75th Percentile £75,000 £77,500 £73,750
90th Percentile £95,000 £92,500 £90,000
UK median annual salary £52,500 £57,500 £55,000
% change year-on-year -8.70% +4.55% +4.76%

SLA
Trend for Jobs with a WFH Option

Job vacancies with a work from home option citing SLA as a proportion of all IT jobs advertised.

SLA trend for jobs with a WFH option

SLA
Salary Trend for Jobs with a WFH Option

3-month moving average salary quoted in job vacancies with a work from home option citing SLA.

SLA salary trend for jobs with a WFH option

SLA
Salary Histogram for Jobs with a WFH Option

Salary distribution for jobs with a work from home option citing SLA over the 6 months to 12 June 2024.

SLA salary histogram for jobs with a WFH option

SLA
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 43 (10.21%) Microsoft Exchange
2 18 (4.28%) SharePoint
3 5 (1.19%) IIS
4 2 (0.48%) Confluence
5 1 (0.24%) Blackberry Enterprise Server
5 1 (0.24%) CMS
5 1 (0.24%) Exchange Server 2007
5 1 (0.24%) OpenStack
5 1 (0.24%) Skype for Business
Applications
1 47 (11.16%) Microsoft Office
2 14 (3.33%) Microsoft Excel
3 4 (0.95%) Microsoft PowerPoint
3 4 (0.95%) Microsoft Project
4 3 (0.71%) MS Visio
5 2 (0.48%) Spreadsheet
6 1 (0.24%) 1Password
Business Applications
1 25 (5.94%) Salesforce CRM
2 13 (3.09%) SAP Oil and Gas
2 13 (3.09%) SAP S/4HANA
3 10 (2.38%) Infor SunSystems
3 10 (2.38%) iTrent
4 2 (0.48%) Dynamics CRM
4 2 (0.48%) Oracle ERP
4 2 (0.48%) Unit4 Business World
5 1 (0.24%) Cognos Business Intelligence
5 1 (0.24%) Maximo
5 1 (0.24%) Oracle EBS
5 1 (0.24%) Remedy ITSM
5 1 (0.24%) SAP ERP
Cloud Services
1 98 (23.28%) Microsoft 365
2 82 (19.48%) Azure
3 25 (5.94%) Entra ID
4 24 (5.70%) SaaS
5 20 (4.75%) Snowflake
6 18 (4.28%) AWS
7 16 (3.80%) Cloud Computing
8 8 (1.90%) IaaS
9 7 (1.66%) Azure DevOps
9 7 (1.66%) OneDrive
10 6 (1.43%) Mimecast
10 6 (1.43%) PaaS
11 5 (1.19%) Azure Storage
11 5 (1.19%) Dynamics 365
12 4 (0.95%) Power Platform
13 3 (0.71%) Taleo
14 2 (0.48%) Nutanix
15 1 (0.24%) Azure AKS
15 1 (0.24%) Azure Monitor
15 1 (0.24%) SAP Fieldglass
Communications & Networking
1 40 (9.50%) WAN
2 39 (9.26%) Firewall
3 38 (9.03%) LAN
4 27 (6.41%) VPN
5 22 (5.23%) Internet
6 20 (4.75%) DNS
7 19 (4.51%) DHCP
7 19 (4.51%) TCP/IP
8 18 (4.28%) Wi-Fi
9 16 (3.80%) SD-WAN
10 13 (3.09%) Wireless
11 12 (2.85%) MPLS
12 11 (2.61%) SAN
13 9 (2.14%) BGP
14 8 (1.90%) OSPF
15 7 (1.66%) LTE
15 7 (1.66%) VLAN
15 7 (1.66%) VoIP
16 6 (1.43%) Network Security
16 6 (1.43%) VSAT
Database & Business Intelligence
1 40 (9.50%) SQL Server
2 21 (4.99%) Tableau
3 13 (3.09%) MySQL
4 10 (2.38%) BusinessObjects
4 10 (2.38%) DB2
5 6 (1.43%) Azure SQL Database
6 5 (1.19%) RDBMS
6 5 (1.19%) Relational Database
7 4 (0.95%) Power BI
8 2 (0.48%) Amazon RDS
8 2 (0.48%) Oracle Database
9 1 (0.24%) Elasticsearch
9 1 (0.24%) Hazelcast
9 1 (0.24%) MongoDB
9 1 (0.24%) Oracle BI EE
9 1 (0.24%) Oracle ODI
9 1 (0.24%) Oracle Reports
9 1 (0.24%) SAP HANA
9 1 (0.24%) SQL Server Integration Services
9 1 (0.24%) SQL Server Reporting Services
Development Applications
1 26 (6.18%) JIRA
2 2 (0.48%) Bitbucket
2 2 (0.48%) Git
2 2 (0.48%) Octopus Deploy
2 2 (0.48%) Subversion
2 2 (0.48%) TeamCity
3 1 (0.24%) Oracle APEX
General
1 180 (42.76%) Social Skills
2 104 (24.70%) Finance
3 50 (11.88%) Analytical Skills
4 25 (5.94%) Marketing
5 21 (4.99%) Organisational Skills
6 17 (4.04%) Legal
7 15 (3.56%) Telecoms
8 14 (3.33%) Documentation Skills
9 11 (2.61%) Public Sector
10 10 (2.38%) Presentation Skills
11 9 (2.14%) Financial Institution
11 9 (2.14%) Law
12 8 (1.90%) Inclusion and Diversity
13 6 (1.43%) Advertising
13 6 (1.43%) Military
13 6 (1.43%) Retail
14 5 (1.19%) Banking
14 5 (1.19%) Games
14 5 (1.19%) Manufacturing
14 5 (1.19%) Police
Job Titles
1 54 (12.83%) Support Engineer
2 50 (11.88%) Infrastructure Engineer
3 49 (11.64%) Analyst
4 48 (11.40%) Service Manager
5 47 (11.16%) Senior
6 37 (8.79%) Lead
7 34 (8.08%) IT Manager
8 30 (7.13%) Infrastructure Support
9 29 (6.89%) Applications Support
9 29 (6.89%) Infrastructure Support Engineer
10 26 (6.18%) Business Development Manager
10 26 (6.18%) Business Manager
10 26 (6.18%) Development Manager
10 26 (6.18%) Support Analyst
11 22 (5.23%) IT Services Manager
11 22 (5.23%) VMware Engineer
11 22 (5.23%) VMware Infrastructure Engineer
11 22 (5.23%) VMware Support Engineer
12 20 (4.75%) Network Engineer
12 20 (4.75%) Team Leader
Libraries, Frameworks & Software Standards
1 28 (6.65%) HTML
2 25 (5.94%) CSS
3 10 (2.38%) .NET
4 4 (0.95%) ASP.NET
4 4 (0.95%) FIX Protocol
5 3 (0.71%) EDI
6 2 (0.48%) JSON
6 2 (0.48%) Software Packaging
6 2 (0.48%) XML
7 1 (0.24%) AngularJS
7 1 (0.24%) Apache Camel
7 1 (0.24%) ASP.NET MVC
7 1 (0.24%) BREW
7 1 (0.24%) Middleware
7 1 (0.24%) Node.js
7 1 (0.24%) REST
7 1 (0.24%) SAML
7 1 (0.24%) SOAP
7 1 (0.24%) Spring
7 1 (0.24%) Web Services
Miscellaneous
1 26 (6.18%) Self-Motivation
2 20 (4.75%) Life Science
3 18 (4.28%) Driving Licence
4 15 (3.56%) Data Centre
5 14 (3.33%) Clustering
5 14 (3.33%) Management Information System
5 14 (3.33%) PKI
6 10 (2.38%) Foreign Exchange (FX)
7 8 (1.90%) Onboarding
8 6 (1.43%) Replication
9 5 (1.19%) CMDB
9 5 (1.19%) Enterprise Software
10 4 (0.95%) Blackberry
10 4 (0.95%) Distributed Denial-of-Service
10 4 (0.95%) Equities
11 3 (0.71%) BYOD
11 3 (0.71%) Cyber Kill Chain
11 3 (0.71%) IVR
11 3 (0.71%) NHS
11 3 (0.71%) Virtual Team
Operating Systems
1 87 (20.67%) Windows
2 46 (10.93%) Windows Server
3 28 (6.65%) Linux
4 26 (6.18%) Windows 10
5 15 (3.56%) Windows Server 2012
6 9 (2.14%) Apple iOS
7 8 (1.90%) Android
8 6 (1.43%) Ubuntu
9 4 (0.95%) Red Hat Enterprise Linux
9 4 (0.95%) Windows Server 2019
10 3 (0.71%) Unix
10 3 (0.71%) Windows Server 2003
10 3 (0.71%) Windows Server 2016
11 2 (0.48%) AIX
11 2 (0.48%) Mac OS
11 2 (0.48%) Mac OS X
11 2 (0.48%) VMS
11 2 (0.48%) Windows 7
11 2 (0.48%) Windows Server 2008
Processes & Methodologies
1 121 (28.74%) ITIL
2 116 (27.55%) Problem-Solving
3 97 (23.04%) Customer Service
4 72 (17.10%) Infrastructure Engineering
5 69 (16.39%) Service Delivery
6 45 (10.69%) Incident Management
7 43 (10.21%) Cybersecurity
7 43 (10.21%) Problem Management
8 41 (9.74%) CRM
9 39 (9.26%) Continuous Improvement
9 39 (9.26%) Mentoring
10 33 (7.84%) Business Development
10 33 (7.84%) Change Management
10 33 (7.84%) Service Management
11 32 (7.60%) Agile
12 30 (7.13%) Release Management
13 28 (6.65%) Active Listening
13 28 (6.65%) Decision-Making
13 28 (6.65%) ITSM
14 27 (6.41%) Roadmaps
Programming Languages
1 62 (14.73%) SQL
2 34 (8.08%) PowerShell
3 28 (6.65%) JavaScript
4 20 (4.75%) T-SQL
5 13 (3.09%) ActionScript
5 13 (3.09%) VB
6 10 (2.38%) Bash
6 10 (2.38%) C#
7 6 (1.43%) Python
8 5 (1.19%) Java
9 1 (0.24%) PL/SQL
Qualifications
1 63 (14.96%) Degree
2 25 (5.94%) Cisco Certification
3 24 (5.70%) CCNA
4 23 (5.46%) Security Cleared
5 22 (5.23%) ITIL Certification
6 21 (4.99%) CCNP
7 19 (4.51%) Azure Certification
8 10 (2.38%) SC Cleared
9 9 (2.14%) Microsoft Certification
10 8 (1.90%) Computer Science Degree
10 8 (1.90%) DBS Check
11 6 (1.43%) GCSC
12 5 (1.19%) MCSE
13 3 (0.71%) CCDA
13 3 (0.71%) DV Cleared
13 3 (0.71%) ITIL Foundation Certificate
14 2 (0.48%) AWS Certification
14 2 (0.48%) CWNA
14 2 (0.48%) CWTS
14 2 (0.48%) ISTQB
Quality Assurance & Compliance
1 26 (6.18%) ISO/IEC 27001
2 19 (4.51%) Cyber Essentials
3 6 (1.43%) GDPR
4 5 (1.19%) QA
5 3 (0.71%) Accessibility
6 2 (0.48%) ISO/IEC 20000
7 1 (0.24%) ISO 22301
7 1 (0.24%) ISO 9001
7 1 (0.24%) NIST
7 1 (0.24%) PMO
System Software
1 80 (19.00%) Active Directory
2 31 (7.36%) VMware Infrastructure
3 15 (3.56%) Hyper-V
3 15 (3.56%) vSphere
4 13 (3.09%) OpenSSH
4 13 (3.09%) VMware ESXi
4 13 (3.09%) XenApp
5 9 (2.14%) Virtual Desktop
6 2 (0.48%) Docker
6 2 (0.48%) Firmware
6 2 (0.48%) Virtual Servers
7 1 (0.24%) Lustre
7 1 (0.24%) NFS
7 1 (0.24%) Slurm Workload Manager
7 1 (0.24%) Veritas Cluster Server
Systems Management
1 48 (11.40%) Microsoft Intune
2 13 (3.09%) IBM BigFix
2 13 (3.09%) PowerCLI
2 13 (3.09%) vCenter Server
3 9 (2.14%) Terraform
4 7 (1.66%) FortiGate
4 7 (1.66%) SCCM
5 5 (1.19%) Active Directory Federation Services
5 5 (1.19%) Ansible
6 4 (0.95%) Kubernetes
7 3 (0.71%) Nessus
8 2 (0.48%) Jamf Pro
8 2 (0.48%) NetBackup
8 2 (0.48%) Rundeck
9 1 (0.24%) Icinga
9 1 (0.24%) MobiControl
9 1 (0.24%) OfficeScan
9 1 (0.24%) Proxmox
9 1 (0.24%) Single Sign-On
9 1 (0.24%) Trend Micro Deep Security
Vendors
1 156 (37.05%) Microsoft
2 52 (12.35%) SAP
3 51 (12.11%) VMware
4 46 (10.93%) Cisco
5 26 (6.18%) Salesforce
6 22 (5.23%) Fortinet
7 16 (3.80%) IBM
8 15 (3.56%) Citrix
8 15 (3.56%) HP
8 15 (3.56%) Meraki
9 14 (3.33%) ServiceNow
10 11 (2.61%) Oracle
11 10 (2.38%) Infor
12 9 (2.14%) Dell
13 7 (1.66%) F5
14 6 (1.43%) Ubiquiti
15 5 (1.19%) Google
16 4 (0.95%) Palo Alto
16 4 (0.95%) Red Hat
16 4 (0.95%) Sun