IT Support
UK

The median IT Support salary in the UK is £29,000 per year according to job vacancies posted during the 6 months to 23 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 88 148 306
Rank change year-on-year +60 +158 -63
Permanent jobs requiring an IT Support 3,058 2,382 2,183
As % of all permanent jobs advertised in the UK 3.03% 2.42% 1.33%
As % of the Job Titles category 3.20% 2.64% 1.39%
Number of salaries quoted 2,654 1,344 1,905
10th Percentile £21,750 £22,750 £20,600
25th Percentile £25,000 £26,250 £23,500
Median annual salary (50th Percentile) £29,000 £31,000 £29,000
Median % change year-on-year -6.45% +6.90% +0.87%
75th Percentile £35,000 £37,500 £35,500
90th Percentile £42,546 £46,600 £48,545
UK excluding London median annual salary £28,000 £29,000 £27,500
% change year-on-year -3.45% +5.45% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 95,626 90,111 157,385
% of permanent jobs with a recognized job title 94.75% 91.48% 96.08%
Number of salaries quoted 68,292 56,801 84,606
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,250 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,250 £50,173
% change year-on-year -6.10% +6.13% +5.63%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Salary Trend

3-month moving average salary quoted in jobs citing IT Support.

Salary trend for IT Support in the UK

IT Support
Salary Histogram

Salary distribution for jobs citing IT Support over the 6 months to 23 May 2024.

Salary histogram for IT Support in the UK

IT Support
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the UK over the 6 months to 23 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +68 2,828 £29,000 -7.94% 530
UK excluding London +46 2,592 £28,000 -3.45% 444
South East +81 668 £30,000 - 108
Work from Home +91 572 £30,481 -6.21% 117
North of England +45 568 £28,000 +0.90% 116
Midlands +72 496 £27,000 -1.82% 97
London +23 411 £35,000 - 92
East of England +44 372 £27,500 -4.35% 48
South West -20 312 £28,000 -6.67% 65
West Midlands +63 268 £27,500 - 43
North West +2 259 £27,750 +8.82% 56
Yorkshire +88 243 £27,500 -1.79% 46
East Midlands +61 217 £26,250 -4.55% 54
Scotland -100 101 £27,500 -1.79% 15
Wales +49 70 £27,500 -8.33% 9
North East +25 66 £32,500 -5.80% 16
Northern Ireland +25 6 £30,000 -11.11% 1

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 23 May 2024, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support in the job title.

1 1,582 (51.73%) Windows
2 1,541 (50.39%) Microsoft 365
3 1,503 (49.15%) Microsoft
4 1,209 (39.54%) Active Directory
5 1,057 (34.57%) Social Skills
6 821 (26.85%) Customer Service
7 725 (23.71%) Azure
8 636 (20.80%) Windows Server
9 632 (20.67%) Problem-Solving
10 587 (19.20%) Windows 10
11 530 (17.33%) Microsoft Exchange
12 494 (16.15%) Microsoft Office
13 434 (14.19%) Firewall
14 421 (13.77%) ITIL
15 344 (11.25%) VMware
16 330 (10.79%) Degree
17 295 (9.65%) SharePoint
18 288 (9.42%) Entra ID
19 274 (8.96%) Driving Licence
20 263 (8.60%) DNS
21 250 (8.18%) Wireless
22 241 (7.88%) VMware Infrastructure
22 241 (7.88%) Microsoft Intune
23 240 (7.85%) Hyper-V
24 238 (7.78%) Cisco
25 228 (7.46%) WAN
26 226 (7.39%) DHCP
26 226 (7.39%) Citrix
27 218 (7.13%) Android
28 189 (6.18%) SCCM

IT Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 530 (17.33%) Microsoft Exchange
2 295 (9.65%) SharePoint
3 28 (0.92%) Exchange Server 2013
4 18 (0.59%) Skype for Business
5 17 (0.56%) Confluence
5 17 (0.56%) Exchange Server 2010
6 15 (0.49%) Exchange Server 2007
7 13 (0.43%) IIS
8 7 (0.23%) OpenStack
9 6 (0.20%) Exchange Server 2000
10 4 (0.13%) Jupyter
11 3 (0.098%) SAS
11 3 (0.098%) WordPress
12 2 (0.065%) Apache
12 2 (0.065%) Blackberry Enterprise Server
12 2 (0.065%) CMS
12 2 (0.065%) Exchange Server 2003
12 2 (0.065%) Resin
13 1 (0.033%) Site Server
13 1 (0.033%) Tomcat
Applications
1 494 (16.15%) Microsoft Office
2 78 (2.55%) Microsoft Excel
3 14 (0.46%) Microsoft PowerPoint
4 9 (0.29%) Spreadsheet
5 4 (0.13%) Microsoft Project
6 3 (0.098%) Final Cut Pro
6 3 (0.098%) Pro Tools
6 3 (0.098%) SPSS
7 2 (0.065%) Adobe Creative Suite
8 1 (0.033%) PrintSoft PReS
8 1 (0.033%) S-PLUS
Business Applications
1 10 (0.33%) Dynamics CRM
2 6 (0.20%) Carpe Diem
3 5 (0.16%) Dynamics GP
3 5 (0.16%) Sage X3
4 3 (0.098%) Dynamics NAV
5 2 (0.065%) Epicor Tropos
5 2 (0.065%) Misys Midas
5 2 (0.065%) Oracle Receivables
5 2 (0.065%) Sage 200
6 1 (0.033%) Dynamics AX
6 1 (0.033%) Elite 3E
6 1 (0.033%) Sage 300 ERP
6 1 (0.033%) Visualfiles
Cloud Services
1 1,541 (50.39%) Microsoft 365
2 725 (23.71%) Azure
3 288 (9.42%) Entra ID
4 100 (3.27%) AWS
5 80 (2.62%) OneDrive
6 64 (2.09%) Google Workspace
7 33 (1.08%) Mimecast
8 30 (0.98%) Power Platform
9 24 (0.78%) WhatsApp
10 14 (0.46%) Dynamics 365
11 13 (0.43%) Cloud Computing
12 10 (0.33%) Power Automate
13 9 (0.29%) Amazon EC2
13 9 (0.29%) SaaS
14 8 (0.26%) Nutanix
15 6 (0.20%) IaaS
15 6 (0.20%) PowerApps
15 6 (0.20%) Serverless
16 5 (0.16%) DigitalOcean
16 5 (0.16%) Dropbox
Communications & Networking
1 434 (14.19%) Firewall
2 263 (8.60%) DNS
3 250 (8.18%) Wireless
4 228 (7.46%) WAN
5 226 (7.39%) DHCP
6 183 (5.98%) VPN
7 181 (5.92%) Wi-Fi
8 154 (5.04%) LAN
8 154 (5.04%) TCP/IP
9 122 (3.99%) VoIP
10 99 (3.24%) Cisco IOS
11 98 (3.20%) SD-WAN
12 96 (3.14%) VLAN
13 90 (2.94%) Internet
14 88 (2.88%) WebEx
15 70 (2.29%) SAN
16 50 (1.64%) Network Security
17 45 (1.47%) Remote Desktop
18 24 (0.78%) Broadband
19 22 (0.72%) Skype
Database & Business Intelligence
1 125 (4.09%) SQL Server
2 35 (1.14%) Amazon RDS
3 23 (0.75%) Power BI
4 20 (0.65%) MySQL
5 9 (0.29%) SQL Server Reporting Services
6 8 (0.26%) MariaDB
7 6 (0.20%) PostgreSQL
8 5 (0.16%) DB2
9 4 (0.13%) BusinessObjects
9 4 (0.13%) Metabase
10 3 (0.098%) Big Data
10 3 (0.098%) Crystal Reports
10 3 (0.098%) EDRMS
10 3 (0.098%) Oracle Database
10 3 (0.098%) SQL Server Integration Services
11 2 (0.065%) Oracle Reports
12 1 (0.033%) Electronic Patient Records
12 1 (0.033%) Tableau
Development Applications
1 38 (1.24%) JIRA
2 4 (0.13%) Visual Studio Code
3 2 (0.065%) Git
3 2 (0.065%) Hudson
3 2 (0.065%) MSI
3 2 (0.065%) Visual Studio
4 1 (0.033%) Atlassian Bamboo
4 1 (0.033%) Bitbucket
4 1 (0.033%) Jenkins
General
1 1,057 (34.57%) Social Skills
2 176 (5.76%) Finance
3 165 (5.40%) Analytical Skills
4 119 (3.89%) Organisational Skills
5 117 (3.83%) Manufacturing
6 114 (3.73%) Law
7 106 (3.47%) Legal
8 82 (2.68%) Telecoms
9 76 (2.49%) Inclusion and Diversity
10 69 (2.26%) Retail
11 38 (1.24%) Marketing
12 34 (1.11%) Advertising
13 30 (0.98%) Public Sector
14 29 (0.95%) Documentation Skills
15 25 (0.82%) Banking
15 25 (0.82%) Games
16 21 (0.69%) German Language
17 20 (0.65%) Automotive
18 14 (0.46%) Back Office
19 11 (0.36%) Local Government
Libraries, Frameworks & Software Standards
1 9 (0.29%) HTML
2 8 (0.26%) ADSI
2 8 (0.26%) LDAP
3 7 (0.23%) OLE
4 6 (0.20%) .NET
4 6 (0.20%) CSS
4 6 (0.20%) EDI
4 6 (0.20%) X-Windows
5 5 (0.16%) Kafka
6 4 (0.13%) Cocoa
7 3 (0.098%) LAMP
7 3 (0.098%) React
7 3 (0.098%) Software Packaging
8 2 (0.065%) RESTful
8 2 (0.065%) SOAP
8 2 (0.065%) V-Ray
9 1 (0.033%) RESTEasy
9 1 (0.033%) SAML
9 1 (0.033%) WF
9 1 (0.033%) XML
Miscellaneous
1 274 (8.96%) Driving Licence
2 139 (4.55%) Video Conferencing
3 137 (4.48%) Self-Motivation
4 85 (2.78%) Management Information System
4 85 (2.78%) Wiki
5 54 (1.77%) Replication
6 53 (1.73%) Onboarding
7 51 (1.67%) Data Centre
8 38 (1.24%) EPoS
9 34 (1.11%) CCTV
10 28 (0.92%) iPad
11 26 (0.85%) Enterprise Storage
11 26 (0.85%) Fat Client
11 26 (0.85%) Thin Client
12 25 (0.82%) Smartphone
13 21 (0.69%) iPhone
14 15 (0.49%) Educational Technology
15 14 (0.46%) Social Media
16 12 (0.39%) Analytical Mindset
16 12 (0.39%) Public Cloud
Operating Systems
1 1,582 (51.73%) Windows
2 636 (20.80%) Windows Server
3 587 (19.20%) Windows 10
4 218 (7.13%) Android
5 174 (5.69%) Linux
6 143 (4.68%) Apple iOS
7 128 (4.19%) Mac OS
8 115 (3.76%) Windows Server 2016
9 105 (3.43%) Windows Server 2019
10 74 (2.42%) Windows Server 2012
11 53 (1.73%) Windows 7
12 36 (1.18%) Windows Server 2008
13 35 (1.14%) Mac OS X
14 22 (0.72%) Windows 8
15 21 (0.69%) Unix
16 10 (0.33%) Red Hat Enterprise Linux
17 8 (0.26%) CentOS
18 5 (0.16%) Debian
18 5 (0.16%) Ubuntu
18 5 (0.16%) Windows Server 2003
Processes & Methodologies
1 821 (26.85%) Customer Service
2 632 (20.67%) Problem-Solving
3 421 (13.77%) ITIL
4 177 (5.79%) Cybersecurity
5 164 (5.36%) Service Delivery
6 151 (4.94%) ITSM
7 139 (4.55%) Service Management
8 133 (4.35%) Computer Science
9 126 (4.12%) Mobile Device Management
10 110 (3.60%) Time Management
11 95 (3.11%) Incident Management
12 94 (3.07%) Project Delivery
13 93 (3.04%) Application Virtualisation
13 93 (3.04%) Business Continuity
14 90 (2.94%) Change Management
15 88 (2.88%) Infrastructure Engineering
16 87 (2.84%) Agile
17 85 (2.78%) Asset Management
18 84 (2.75%) BCP
18 84 (2.75%) Continuous Improvement
Programming Languages
1 174 (5.69%) SQL
2 106 (3.47%) PowerShell
3 12 (0.39%) Bash
3 12 (0.39%) PHP
4 10 (0.33%) Java
5 8 (0.26%) Python
6 6 (0.20%) C#
7 5 (0.16%) JavaScript
7 5 (0.16%) T-SQL
7 5 (0.16%) VB
8 3 (0.098%) C
9 2 (0.065%) COBOL
10 1 (0.033%) Perl
10 1 (0.033%) VBA
10 1 (0.033%) VBScript
Qualifications
1 330 (10.79%) Degree
2 176 (5.76%) Microsoft Certification
3 105 (3.43%) Computer Science Degree
4 90 (2.94%) DBS Check
5 85 (2.78%) Master's Degree
6 78 (2.55%) A+ Certification
7 60 (1.96%) Cisco Certification
8 59 (1.93%) CCNA
9 52 (1.70%) Security Cleared
10 48 (1.57%) MCSE
11 46 (1.50%) Network+ Certification
12 42 (1.37%) MCP
13 40 (1.31%) Azure Certification
14 32 (1.05%) SC Cleared
15 27 (0.88%) MCSA
16 21 (0.69%) ITIL Certification
17 17 (0.56%) DV Cleared
18 16 (0.52%) ITIL Foundation Certificate
19 11 (0.36%) CompTIA Security+
19 11 (0.36%) MCITP
Quality Assurance & Compliance
1 184 (6.02%) SLA
2 50 (1.64%) GDPR
3 36 (1.18%) Cyber Essentials
4 34 (1.11%) ISO/IEC 27001
5 30 (0.98%) QA
6 9 (0.29%) Sarbanes-Oxley
7 8 (0.26%) Cyber Essentials PLUS
8 6 (0.20%) Accessibility
9 5 (0.16%) PCI DSS
10 3 (0.098%) NIST
11 2 (0.065%) PMO
12 1 (0.033%) ISO 14001
12 1 (0.033%) ISO 9001
12 1 (0.033%) ISO/IEC 20000
System Software
1 1,209 (39.54%) Active Directory
2 241 (7.88%) VMware Infrastructure
3 240 (7.85%) Hyper-V
4 117 (3.83%) VMware ESXi
5 86 (2.81%) XenApp
6 83 (2.71%) Microsoft App-V
7 82 (2.68%) XenDesktop
8 53 (1.73%) Virtual Desktop
9 28 (0.92%) Virtual Machines
10 20 (0.65%) vSphere
11 15 (0.49%) Docker
12 9 (0.29%) Terminal Services
13 8 (0.26%) Virtual Servers
14 4 (0.13%) Citrix Hypervisor
15 3 (0.098%) Firmware
15 3 (0.098%) pfSense
16 2 (0.065%) BitLocker
16 2 (0.065%) Terminal Server
16 2 (0.065%) VMware Server
16 2 (0.065%) VMware Workstation
Systems Management
1 241 (7.88%) Microsoft Intune
2 189 (6.18%) SCCM
3 90 (2.94%) AirWatch
4 33 (1.08%) Jamf Pro
5 13 (0.43%) Cisco CUCM
5 13 (0.43%) Kubernetes
5 13 (0.43%) ServiceCenter
6 10 (0.33%) Autotask
6 10 (0.33%) FortiGate
6 10 (0.33%) WSUS
7 8 (0.26%) Ansible
8 7 (0.23%) Backup Exec
8 7 (0.23%) PaperCut
9 6 (0.20%) Opsgenie
10 5 (0.16%) Systems Management Server (SMS)
11 4 (0.13%) WhatsUp Gold
12 3 (0.098%) Active Directory Federation Services
12 3 (0.098%) NetCrunch
12 3 (0.098%) Progress Chef
12 3 (0.098%) SCDPM
Vendors
1 1,503 (49.15%) Microsoft
2 344 (11.25%) VMware
3 238 (7.78%) Cisco
4 226 (7.39%) Citrix
5 147 (4.81%) Apple
6 109 (3.56%) Veeam
7 91 (2.98%) Google
8 61 (1.99%) Sophos
9 55 (1.80%) HP
10 53 (1.73%) Meraki
11 36 (1.18%) ServiceNow
12 31 (1.01%) ConnectWise
12 31 (1.01%) Draytek
13 29 (0.95%) Dell
14 26 (0.85%) iManage
15 25 (0.82%) Aruba
16 24 (0.78%) Barracuda Networks
16 24 (0.78%) Bloomberg
16 24 (0.78%) Palo Alto
17 23 (0.75%) Sage