ITIL (Information Technology Infrastructure Library)
UK

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 13 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
13 May 2024
Same period 2023 Same period 2022
Rank 51 55 75
Rank change year-on-year +4 +20 -16
Permanent jobs citing ITIL 4,508 5,426 7,500
As % of all permanent jobs advertised in the UK 4.55% 5.36% 4.72%
As % of the Processes & Methodologies category 5.32% 5.61% 4.93%
Number of salaries quoted 3,535 3,952 5,603
10th Percentile £27,500 £28,000 £26,806
25th Percentile £33,965 £35,000 £35,375
Median annual salary (50th Percentile) £49,881 £47,500 £48,500
Median % change year-on-year +5.01% -2.06% +7.78%
75th Percentile £63,000 £63,750 £62,500
90th Percentile £76,250 £77,500 £75,000
UK excluding London median annual salary £44,000 £44,000 £45,000
% change year-on-year - -2.22% +5.88%

All Process and Methodology Skills
UK

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 84,735 96,775 152,013
As % of all permanent jobs advertised in the UK 85.57% 95.60% 95.70%
Number of salaries quoted 59,708 57,079 82,921
10th Percentile £29,000 £34,000 £33,740
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £61,000 £60,000
Median % change year-on-year -9.84% +1.67% +9.09%
75th Percentile £72,500 £81,250 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Salary Trend

3-month moving average salary quoted in jobs citing ITIL.

Salary trend for ITIL in the UK

ITIL
Salary Histogram

Salary distribution for jobs citing ITIL over the 6 months to 13 May 2024.

Salary histogram for ITIL in the UK

ITIL
Top 19 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK over the 6 months to 13 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +12 4,162 £48,500 +2.11% 859
UK excluding London +1 3,295 £44,000 - 662
Work from Home +13 1,623 £54,043 +4.36% 363
London +15 1,109 £59,750 +8.64% 233
North of England +23 933 £42,500 +6.25% 162
South East +6 843 £50,000 +11.11% 145
Midlands -5 539 £42,500 -5.56% 132
North West +10 475 £43,500 -1.19% 82
South West +7 452 £50,000 +11.11% 97
West Midlands -11 377 £47,500 - 78
Yorkshire +34 304 £41,774 +4.44% 51
East of England +14 303 £37,500 -25.00% 74
East Midlands +3 160 £32,500 -18.65% 54
North East +12 154 £35,000 -7.28% 29
Scotland -28 144 £47,495 -0.24% 40
Wales -34 57 £47,500 +33.18% 22
Northern Ireland +15 16 £28,750 -28.13% 5
Isle of Man - 13 £50,000 - 3
Channel Islands 0 4 £85,000 -5.56%

ITIL
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 492 (10.91%) Microsoft Exchange
2 318 (7.05%) SharePoint
3 37 (0.82%) CMS
3 37 (0.82%) Confluence
4 32 (0.71%) Skype for Business
5 26 (0.58%) IIS
5 26 (0.58%) WebLogic
6 18 (0.40%) OpenStack
7 9 (0.20%) IBM Notes
8 8 (0.18%) Exchange Server 2013
9 7 (0.16%) Apache
9 7 (0.16%) WebSphere
10 6 (0.13%) EPiServer
10 6 (0.13%) Exchange Server 2000
10 6 (0.13%) SharePoint 2010
11 5 (0.11%) Exchange Server 2010
11 5 (0.11%) Oracle Workflow
11 5 (0.11%) SAS
11 5 (0.11%) SharePoint 2013
12 4 (0.089%) ArcGIS
Applications
1 518 (11.49%) Microsoft Office
2 153 (3.39%) Microsoft Excel
3 48 (1.06%) Microsoft PowerPoint
4 34 (0.75%) MS Visio
5 18 (0.40%) Microsoft Project
6 12 (0.27%) Trello
7 5 (0.11%) Spreadsheet
8 4 (0.089%) SPSS
9 3 (0.067%) Chatbot
10 2 (0.044%) CATIA
10 2 (0.044%) NASTRAN
11 1 (0.022%) Adobe Creative Suite
Business Applications
1 86 (1.91%) Dynamics CRM
2 39 (0.87%) NEC Housing
3 36 (0.80%) Remedy ITSM
4 35 (0.78%) Sparx Enterprise Architect
5 20 (0.44%) PlanetPress Connect
6 16 (0.35%) Fidessa
7 13 (0.29%) Infor SunSystems
7 13 (0.29%) iTrent
8 11 (0.24%) SAP S/4HANA
9 10 (0.22%) NetSuite
10 9 (0.20%) Dynamics NAV
10 9 (0.20%) SAP CX
11 7 (0.16%) Dynamics GP
11 7 (0.16%) Elite 3E
12 6 (0.13%) Aladdin
12 6 (0.13%) thinkFolio
12 6 (0.13%) Workday HCM
13 5 (0.11%) Oracle EBS
14 4 (0.089%) BASE24
14 4 (0.089%) Oracle ERP
Cloud Services
1 1,345 (29.84%) Microsoft 365
2 1,267 (28.11%) Azure
3 352 (7.81%) AWS
4 311 (6.90%) Entra ID
5 214 (4.75%) Power Platform
6 174 (3.86%) SaaS
7 155 (3.44%) IaaS
8 139 (3.08%) Azure DevOps
9 114 (2.53%) PaaS
10 97 (2.15%) OneDrive
11 82 (1.82%) PowerApps
12 75 (1.66%) Cloud Computing
13 72 (1.60%) Power Automate
14 71 (1.57%) GCP
15 63 (1.40%) Dynamics 365
16 47 (1.04%) Mimecast
17 40 (0.89%) WhatsApp
18 37 (0.82%) OpenShift
19 29 (0.64%) Nutanix
20 27 (0.60%) Azure Logic Apps
Communications & Networking
1 524 (11.62%) Firewall
2 434 (9.63%) DNS
3 338 (7.50%) LAN
4 337 (7.48%) DHCP
4 337 (7.48%) WAN
5 253 (5.61%) TCP/IP
6 217 (4.81%) VPN
7 169 (3.75%) SAN
8 151 (3.35%) Wireless
9 131 (2.91%) Network Security
10 123 (2.73%) Wi-Fi
11 96 (2.13%) VoIP
12 82 (1.82%) VLAN
13 71 (1.57%) Internet
14 70 (1.55%) SD-WAN
15 56 (1.24%) MPLS
16 55 (1.22%) Remote Desktop
17 49 (1.09%) Cisco IOS
18 45 (1.00%) WLAN
19 42 (0.93%) Skype
Database & Business Intelligence
1 293 (6.50%) SQL Server
2 128 (2.84%) Power BI
3 78 (1.73%) Relational Database
4 72 (1.60%) Data Warehouse
5 57 (1.26%) Amazon RDS
6 53 (1.18%) MySQL
7 45 (1.00%) Oracle Database
8 44 (0.98%) SQL Server Reporting Services
9 42 (0.93%) SQL Server Integration Services
10 35 (0.78%) Azure SQL Database
11 27 (0.60%) Elasticsearch
11 27 (0.60%) PostgreSQL
12 21 (0.47%) Oracle Database 12c
13 18 (0.40%) Big Data
14 16 (0.35%) BusinessObjects
15 13 (0.29%) RDBMS
16 10 (0.22%) SQL Server Analysis Services
16 10 (0.22%) Tableau
17 8 (0.18%) MariaDB
17 8 (0.18%) Metadata
Development Applications
1 162 (3.59%) JIRA
2 37 (0.82%) GitLab
3 34 (0.75%) Git
4 28 (0.62%) SQL Server Management Studio (SSMS)
5 21 (0.47%) Artifactory
6 20 (0.44%) Jenkins
7 18 (0.40%) Eclipse
8 17 (0.38%) IBM UrbanCode
8 17 (0.38%) Visual Studio
9 14 (0.31%) MSI
10 7 (0.16%) Team Foundation Server
11 6 (0.13%) Rational DOORS
12 5 (0.11%) AdminStudio
12 5 (0.11%) HP UFT
12 5 (0.11%) Hudson
12 5 (0.11%) JMeter
12 5 (0.11%) LoadRunner
12 5 (0.11%) MSTest
12 5 (0.11%) Selenium
12 5 (0.11%) SonarQube
General
1 1,751 (38.84%) Social Skills
2 922 (20.45%) Finance
3 574 (12.73%) Analytical Skills
4 244 (5.41%) Public Sector
5 236 (5.24%) Inclusion and Diversity
6 230 (5.10%) Legal
7 215 (4.77%) Organisational Skills
8 187 (4.15%) Law
9 157 (3.48%) Retail
10 140 (3.11%) Telecoms
11 114 (2.53%) Banking
12 90 (2.00%) Presentation Skills
13 87 (1.93%) Manufacturing
14 70 (1.55%) Police
15 58 (1.29%) Influencing Skills
16 52 (1.15%) Documentation Skills
16 52 (1.15%) Local Government
17 48 (1.06%) Pharmaceutical
18 47 (1.04%) Automotive
19 34 (0.75%) Back Office
Job Titles
1 917 (20.34%) Analyst
2 517 (11.47%) Senior
3 428 (9.49%) IT Support
4 407 (9.03%) Support Engineer
5 379 (8.41%) Lead
6 357 (7.92%) Service Manager
7 348 (7.72%) Infrastructure Engineer
8 342 (7.59%) Support Analyst
9 338 (7.50%) IT Manager
10 280 (6.21%) IT Engineer
11 261 (5.79%) Service Analyst
12 234 (5.19%) IT Analyst
13 199 (4.41%) Service Desk Analyst
14 191 (4.24%) Team Leader
15 190 (4.21%) Applications Support
16 174 (3.86%) IT Support Engineer
17 168 (3.73%) Architect
18 157 (3.48%) 2nd Line Support
19 143 (3.17%) IT Services Manager
20 141 (3.13%) Delivery Manager
Libraries, Frameworks & Software Standards
1 124 (2.75%) .NET
2 73 (1.62%) HTML
3 70 (1.55%) Web Services
4 68 (1.51%) CSS
5 62 (1.38%) XML
6 60 (1.33%) EDI
7 47 (1.04%) REST
8 43 (0.95%) JSON
9 41 (0.91%) LDAP
10 39 (0.87%) .NET Framework
10 39 (0.87%) SOAP
11 36 (0.80%) AngularJS
12 31 (0.69%) FIX Protocol
13 28 (0.62%) J2EE
14 27 (0.60%) Spring
15 26 (0.58%) Java EE
16 23 (0.51%) ARM Templates
17 22 (0.49%) Middleware
18 20 (0.44%) Twitter Bootstrap
19 19 (0.42%) Ajax
Miscellaneous
1 347 (7.70%) Management Information System
2 319 (7.08%) Data Centre
3 238 (5.28%) Driving Licence
4 197 (4.37%) Self-Motivation
5 99 (2.20%) Onboarding
6 94 (2.09%) Public Cloud
7 90 (2.00%) CMDB
8 86 (1.91%) Product Ownership
9 69 (1.53%) Replication
10 60 (1.33%) Enterprise Software
11 58 (1.29%) PKI
12 52 (1.15%) Video Conferencing
13 46 (1.02%) Fat Client
13 46 (1.02%) Thin Client
14 39 (0.87%) Hybrid Cloud
15 38 (0.84%) iPad
16 35 (0.78%) Cyber Threat
16 35 (0.78%) Enterprise Storage
17 33 (0.73%) iPhone
18 32 (0.71%) Smartphone
Operating Systems
1 1,585 (35.16%) Windows
2 618 (13.71%) Windows Server
3 514 (11.40%) Windows 10
4 334 (7.41%) Linux
5 181 (4.02%) Unix
6 168 (3.73%) Windows Server 2016
7 154 (3.42%) Windows 7
7 154 (3.42%) Windows Server 2019
8 117 (2.60%) Windows Server 2012
9 103 (2.28%) Android
10 71 (1.57%) Apple iOS
11 53 (1.18%) Mac OS
12 51 (1.13%) Windows 8
13 50 (1.11%) CentOS
14 47 (1.04%) Windows Server 2008
15 34 (0.75%) Red Hat Enterprise Linux
16 30 (0.67%) Mac OS X
17 28 (0.62%) Ubuntu
18 20 (0.44%) CoreOS
19 16 (0.35%) Windows NT
Processes & Methodologies
1 1,110 (24.62%) Service Management
2 1,072 (23.78%) Problem-Solving
3 932 (20.67%) Customer Service
4 879 (19.50%) Service Delivery
5 837 (18.57%) ITSM
6 607 (13.46%) Agile
7 581 (12.89%) Change Management
8 537 (11.91%) Project Management
9 514 (11.40%) Incident Management
10 487 (10.80%) Infrastructure Engineering
11 458 (10.16%) Cybersecurity
12 437 (9.69%) Problem Management
13 434 (9.63%) Continuous Improvement
14 429 (9.52%) Mentoring
15 372 (8.25%) Roadmaps
16 362 (8.03%) DevOps
17 354 (7.85%) Stakeholder Management
18 301 (6.68%) PRINCE2
19 280 (6.21%) Disaster Recovery
20 264 (5.86%) Coaching
Programming Languages
1 474 (10.51%) SQL
2 374 (8.30%) PowerShell
3 139 (3.08%) JavaScript
4 135 (2.99%) Python
5 88 (1.95%) T-SQL
6 86 (1.91%) Bash
7 71 (1.57%) C#
8 64 (1.42%) Java
9 48 (1.06%) Perl
10 30 (0.67%) PL/SQL
10 30 (0.67%) Shell Script
11 20 (0.44%) Ruby
12 19 (0.42%) Bicep
12 19 (0.42%) COBOL
12 19 (0.42%) VB
13 18 (0.40%) Groovy
14 15 (0.33%) VBScript
15 14 (0.31%) RPG
16 11 (0.24%) Swift
17 9 (0.20%) PHP
Qualifications
1 964 (21.38%) Degree
2 586 (13.00%) Security Cleared
3 340 (7.54%) ITIL Certification
4 336 (7.45%) SC Cleared
5 297 (6.59%) Microsoft Certification
6 245 (5.43%) Cisco Certification
7 194 (4.30%) CCNA
8 185 (4.10%) DV Cleared
9 159 (3.53%) ITIL Foundation Certificate
10 135 (2.99%) CISSP
11 121 (2.68%) Computer Science Degree
12 115 (2.55%) Azure Certification
13 112 (2.48%) CCNP
14 106 (2.35%) PMI Certification
15 104 (2.31%) A+ Certification
16 98 (2.17%) DBS Check
17 90 (2.00%) PMP
18 82 (1.82%) MCSE
19 78 (1.73%) BPSS Clearance
20 73 (1.62%) MCP
Quality Assurance & Compliance
1 540 (11.98%) SLA
2 209 (4.64%) ISO/IEC 27001
3 134 (2.97%) GDPR
4 124 (2.75%) Cyber Essentials
5 71 (1.57%) QA
6 64 (1.42%) NIST
7 59 (1.31%) COBIT
8 49 (1.09%) Accessibility
9 47 (1.04%) PCI DSS
10 40 (0.89%) Sarbanes-Oxley
11 37 (0.82%) Data Quality
12 32 (0.71%) GRC
13 28 (0.62%) ISO 9001
14 23 (0.51%) PMO
15 22 (0.49%) ISO/IEC 20000
16 19 (0.42%) Cyber Essentials PLUS
17 18 (0.40%) NCSC
18 14 (0.31%) HIPAA
19 13 (0.29%) ITGC
20 8 (0.18%) SOC 2
System Software
1 1,239 (27.48%) Active Directory
2 465 (10.31%) VMware Infrastructure
3 289 (6.41%) Hyper-V
4 90 (2.00%) vSphere
5 70 (1.55%) XenApp
6 66 (1.46%) XenDesktop
7 63 (1.40%) Virtual Machines
8 62 (1.38%) Firmware
9 60 (1.33%) Virtual Desktop
9 60 (1.33%) VMware ESXi
10 47 (1.04%) Docker
11 45 (1.00%) VirtualBox
12 18 (0.40%) Terminal Services
12 18 (0.40%) Virtual Servers
13 15 (0.33%) Microsoft App-V
14 11 (0.24%) IAG
15 6 (0.13%) BitLocker
15 6 (0.13%) Microsoft Virtual Server
15 6 (0.13%) VMware Workstation
16 4 (0.089%) pfSense
Systems Management
1 320 (7.10%) Microsoft Intune
2 318 (7.05%) SCCM
3 136 (3.02%) Terraform
4 116 (2.57%) Ansible
5 84 (1.86%) Kubernetes
6 76 (1.69%) WSUS
7 70 (1.55%) SCOM
8 69 (1.53%) Single Sign-On
9 38 (0.84%) Jamf Pro
10 34 (0.75%) Puppet
10 34 (0.75%) vCenter Server
11 29 (0.64%) Active Directory Federation Services
11 29 (0.64%) NetBackup
12 26 (0.58%) OpenSSO
13 21 (0.47%) Progress Chef
14 20 (0.44%) Backup Exec
14 20 (0.44%) Nessus
15 19 (0.42%) ZABBIX
16 17 (0.38%) FortiGate
17 13 (0.29%) McAfee ePO
Vendors
1 1,883 (41.77%) Microsoft
2 628 (13.93%) VMware
3 416 (9.23%) Cisco
4 350 (7.76%) ServiceNow
5 255 (5.66%) Citrix
6 196 (4.35%) Oracle
7 172 (3.82%) HP
8 140 (3.11%) Apple
9 136 (3.02%) Veeam
10 127 (2.82%) Dell
11 119 (2.64%) Meraki
12 111 (2.46%) IBM
13 92 (2.04%) SAP
14 80 (1.77%) Fortinet
15 72 (1.60%) Remedy
16 70 (1.55%) Google
17 68 (1.51%) Palo Alto
18 60 (1.33%) Salesforce
18 60 (1.33%) Sophos
19 57 (1.26%) NetApp