Support Analyst Jobs

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year according to job vacancies posted during the 6 months to 6 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
6 Jun 2024
Same period 2023 Same period 2022
Rank 192 260 306
Rank change year-on-year +68 +46 -51
Permanent jobs requiring a Support Analyst 1,523 1,357 2,358
As % of all permanent jobs advertised in the UK 1.42% 1.45% 1.38%
As % of the Job Titles category 1.50% 1.58% 1.44%
Number of salaries quoted 1,153 1,087 1,930
10th Percentile £24,750 £24,150 £23,000
25th Percentile £27,750 £27,000 £26,000
Median annual salary (50th Percentile) £35,000 £34,000 £32,500
Median % change year-on-year +2.94% +4.62% -
75th Percentile £47,500 £45,824 £43,000
90th Percentile £59,750 £62,500 £55,000
UK excluding London median annual salary £32,121 £30,750 £28,807
% change year-on-year +4.46% +6.75% +2.88%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 101,543 85,646 164,275
% of permanent jobs with a recognized job title 94.91% 91.24% 95.98%
Number of salaries quoted 71,805 55,459 85,654
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,750
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,244
% change year-on-year -6.54% +6.48% +5.78%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 6 June 2024.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 6 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +63 1,380 £35,000 - 195
UK excluding London +38 1,056 £32,121 +4.46% 143
London +49 438 £45,000 +9.09% 64
Work from Home +10 422 £41,250 +14.58% 60
South East +50 314 £32,500 +6.56% 31
North of England +34 233 £31,500 -7.35% 39
Midlands +19 180 £31,000 -3.13% 22
North West +9 138 £32,500 -7.14% 18
South West -11 113 £34,000 +13.33% 28
East of England +17 100 £28,500 - 16
West Midlands -20 100 £34,500 +6.15% 10
Yorkshire +68 89 £31,500 -1.56% 16
East Midlands +18 80 £27,500 +0.92% 12
Scotland -59 68 £35,000 +21.74% 14
Wales +1 45 £40,000 +40.35% 5
North East -19 6 £30,500 -18.67% 5
Northern Ireland +18 3 £31,500 -7.35%
Channel Islands - 1 - -

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 6 June 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 504 (33.09%) Social Skills
2 498 (32.70%) Windows
3 483 (31.71%) Microsoft
4 389 (25.54%) Microsoft 365
5 366 (24.03%) Active Directory
6 354 (23.24%) SQL
7 336 (22.06%) Customer Service
8 334 (21.93%) Problem-Solving
9 316 (20.75%) ITIL
10 289 (18.98%) Finance
11 255 (16.74%) Azure
12 254 (16.68%) Microsoft Office
13 224 (14.71%) Degree
14 219 (14.38%) Windows 10
15 203 (13.33%) Analytical Skills
16 189 (12.41%) SLA
17 173 (11.36%) Incident Management
18 166 (10.90%) Microsoft Exchange
19 162 (10.64%) Linux
20 149 (9.78%) ITSM
21 132 (8.67%) Windows Server
22 131 (8.60%) SQL Server
23 128 (8.40%) Oracle
24 126 (8.27%) Service Management
24 126 (8.27%) Unix
25 119 (7.81%) ERP
26 117 (7.68%) SharePoint
27 108 (7.09%) Security Cleared
28 98 (6.43%) VMware
29 95 (6.24%) DNS

Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 166 (10.90%) Microsoft Exchange
2 117 (7.68%) SharePoint
3 70 (4.60%) WebLogic
4 44 (2.89%) Oracle Service Bus
5 10 (0.66%) CMS
5 10 (0.66%) Confluence
6 7 (0.46%) IIS
7 4 (0.26%) Exchange Server 2010
7 4 (0.26%) Exchange Server 2013
7 4 (0.26%) Skype for Business
8 3 (0.20%) Apache
8 3 (0.20%) EPiServer
8 3 (0.20%) GlassFish
8 3 (0.20%) JBoss
8 3 (0.20%) Moodle
8 3 (0.20%) Oracle Workflow
8 3 (0.20%) Tomcat
9 2 (0.13%) WebSphere
10 1 (0.066%) SharePoint 2013
10 1 (0.066%) WordPress
Applications
1 254 (16.68%) Microsoft Office
2 90 (5.91%) Microsoft Excel
3 51 (3.35%) MS Visio
4 9 (0.59%) Microsoft PowerPoint
5 6 (0.39%) LightWave 3D
6 2 (0.13%) Spreadsheet
7 1 (0.066%) Microsoft Project
7 1 (0.066%) Trello
Business Applications
1 51 (3.35%) Dynamics CRM
2 44 (2.89%) Remedy ITSM
3 21 (1.38%) Dynamics NAV
4 14 (0.92%) Dynamics GP
5 13 (0.85%) Elite 3E
5 13 (0.85%) Fidessa
6 12 (0.79%) PlanetPress Connect
6 12 (0.79%) SAP S/4HANA
7 11 (0.72%) NEC Housing
8 9 (0.59%) Endur
9 6 (0.39%) Infor SunSystems
9 6 (0.39%) ION MarketView
9 6 (0.39%) Oracle Cash Management
10 5 (0.33%) NetSuite
10 5 (0.33%) Oracle ERP
11 4 (0.26%) Dynamics AX
11 4 (0.26%) ION Anvil
11 4 (0.26%) Maximo
12 3 (0.20%) Carpe Diem
12 3 (0.20%) Markit EDM
Cloud Services
1 389 (25.54%) Microsoft 365
2 255 (16.74%) Azure
3 80 (5.25%) Entra ID
4 74 (4.86%) Dynamics 365
5 48 (3.15%) AWS
5 48 (3.15%) Power Platform
6 46 (3.02%) SaaS
7 18 (1.18%) Google Workspace
8 15 (0.98%) Power Automate
9 14 (0.92%) WhatsApp
10 12 (0.79%) OneDrive
11 11 (0.72%) Mimecast
11 11 (0.72%) PowerApps
12 8 (0.53%) GCP
13 6 (0.39%) Azure Data Factory
14 5 (0.33%) Google Sheets
14 5 (0.33%) IaaS
15 4 (0.26%) Azure DevOps
15 4 (0.26%) PaaS
16 3 (0.20%) Amazon CloudWatch
Communications & Networking
1 95 (6.24%) DNS
2 89 (5.84%) Firewall
3 84 (5.52%) DHCP
4 72 (4.73%) WAN
5 66 (4.33%) LAN
6 53 (3.48%) TCP/IP
7 49 (3.22%) VPN
8 40 (2.63%) Internet
9 30 (1.97%) Wi-Fi
10 28 (1.84%) VoIP
11 22 (1.44%) Wireless
12 17 (1.12%) WLAN
13 14 (0.92%) VLAN
14 13 (0.85%) FIX Connectivity
14 13 (0.85%) Remote Desktop
15 11 (0.72%) Cisco IOS
16 9 (0.59%) Network Security
17 8 (0.53%) Intranet
18 6 (0.39%) HTTP
18 6 (0.39%) SD-WAN
Database & Business Intelligence
1 131 (8.60%) SQL Server
2 56 (3.68%) Oracle Database
3 44 (2.89%) Oracle Database 10g
3 44 (2.89%) Oracle Database 11g
3 44 (2.89%) VLDB
4 32 (2.10%) Power BI
5 26 (1.71%) Elasticsearch
5 26 (1.71%) SQL Server Reporting Services
6 23 (1.51%) SQL Server Integration Services
7 15 (0.98%) Data Warehouse
8 14 (0.92%) MySQL
9 11 (0.72%) Oracle Reports
10 8 (0.53%) Relational Database
11 6 (0.39%) Amazon RDS
12 5 (0.33%) BusinessObjects
13 4 (0.26%) Crystal Reports
14 3 (0.20%) Oracle Database 12c
14 3 (0.20%) PostgreSQL
14 3 (0.20%) SAP HANA
14 3 (0.20%) Tableau
Development Applications
1 41 (2.69%) JIRA
2 14 (0.92%) Eclipse
3 12 (0.79%) SQL Server Management Studio (SSMS)
4 5 (0.33%) Visual Studio
5 3 (0.20%) Jenkins
5 3 (0.20%) Toad
6 2 (0.13%) Octopus Deploy
6 2 (0.13%) TeamCity
7 1 (0.066%) Postman
General
1 504 (33.09%) Social Skills
2 289 (18.98%) Finance
3 203 (13.33%) Analytical Skills
4 85 (5.58%) Law
5 73 (4.79%) Legal
6 72 (4.73%) Manufacturing
7 64 (4.20%) Banking
8 55 (3.61%) Front Office
9 52 (3.41%) Retail
10 38 (2.50%) Telecoms
11 36 (2.36%) Marketing
12 25 (1.64%) Public Sector
13 24 (1.58%) Inclusion and Diversity
14 22 (1.44%) Police
15 19 (1.25%) Military
16 17 (1.12%) Back Office
17 16 (1.05%) Organisational Skills
18 12 (0.79%) Billing
18 12 (0.79%) Presentation Skills
19 11 (0.72%) Documentation Skills
Libraries, Frameworks & Software Standards
1 35 (2.30%) .NET
2 33 (2.17%) FIX Protocol
3 26 (1.71%) J2EE
3 26 (1.71%) Java EE
3 26 (1.71%) Spring
4 12 (0.79%) HTML
5 11 (0.72%) Oracle Fusion
6 10 (0.66%) REST
7 8 (0.53%) Web Services
8 7 (0.46%) ASP.NET
9 6 (0.39%) JSON
9 6 (0.39%) LDAP
9 6 (0.39%) Middleware
9 6 (0.39%) OLE
10 5 (0.33%) XML
11 4 (0.26%) CSS
11 4 (0.26%) EDI
11 4 (0.26%) SAML
12 3 (0.20%) .NET Framework
12 3 (0.20%) Software Packaging
Miscellaneous
1 43 (2.82%) Driving Licence
2 38 (2.50%) Self-Motivation
3 37 (2.43%) Management Information System
4 32 (2.10%) Onboarding
5 29 (1.90%) Video Conferencing
6 20 (1.31%) Enterprise Software
7 16 (1.05%) Product Ownership
8 15 (0.98%) Foreign Exchange (FX)
9 14 (0.92%) Replication
10 13 (0.85%) Eurex
11 12 (0.79%) Mobile App
12 11 (0.72%) Analytical Mindset
12 11 (0.72%) iPad
12 11 (0.72%) iPhone
12 11 (0.72%) Smartphone
13 8 (0.53%) Equities
13 8 (0.53%) Housing Association
13 8 (0.53%) Life Science
14 7 (0.46%) e-Learning
14 7 (0.46%) SWIFT Messaging Network
Operating Systems
1 498 (32.70%) Windows
2 219 (14.38%) Windows 10
3 162 (10.64%) Linux
4 132 (8.67%) Windows Server
5 126 (8.27%) Unix
6 60 (3.94%) Solaris
7 53 (3.48%) Apple iOS
8 40 (2.63%) Android
9 30 (1.97%) Mac OS
9 30 (1.97%) Windows Server 2019
10 21 (1.38%) Windows Server 2016
11 20 (1.31%) Mac OS X
12 18 (1.18%) Windows 7
13 15 (0.98%) CentOS
14 14 (0.92%) Windows Server 2012
15 13 (0.85%) Ubuntu
16 7 (0.46%) Windows Server 2008
17 6 (0.39%) Red Hat Enterprise Linux
18 3 (0.20%) AIX
19 2 (0.13%) Debian
Processes & Methodologies
1 336 (22.06%) Customer Service
2 334 (21.93%) Problem-Solving
3 316 (20.75%) ITIL
4 173 (11.36%) Incident Management
5 149 (9.78%) ITSM
6 126 (8.27%) Service Management
7 119 (7.81%) ERP
8 87 (5.71%) Change Management
9 86 (5.65%) Actionable Insight
10 82 (5.38%) CRM
10 82 (5.38%) Service Delivery
11 63 (4.14%) Release Management
12 60 (3.94%) Agile
13 55 (3.61%) Continuous Improvement
14 53 (3.48%) Problem Management
15 52 (3.41%) Performance Monitoring
15 52 (3.41%) Performance Tuning
16 47 (3.09%) Business Intelligence
16 47 (3.09%) Cybersecurity
17 44 (2.89%) Information Security
Programming Languages
1 354 (23.24%) SQL
2 61 (4.01%) PL/SQL
3 59 (3.87%) PowerShell
4 55 (3.61%) T-SQL
5 44 (2.89%) Java
6 32 (2.10%) Shell Script
7 30 (1.97%) C#
8 28 (1.84%) JavaScript
9 25 (1.64%) Python
10 21 (1.38%) Bash
11 19 (1.25%) Perl
12 13 (0.85%) Ruby
13 11 (0.72%) VBA
14 6 (0.39%) C
15 5 (0.33%) PHP
16 4 (0.26%) R
17 3 (0.20%) XPath
18 2 (0.13%) COBOL
18 2 (0.13%) VB
19 1 (0.066%) VB.NET
Qualifications
1 224 (14.71%) Degree
2 108 (7.09%) Security Cleared
3 83 (5.45%) SC Cleared
4 37 (2.43%) Microsoft Certification
5 26 (1.71%) A+ Certification
6 23 (1.51%) Computer Science Degree
7 14 (0.92%) CISM
7 14 (0.92%) CISSP
7 14 (0.92%) GCIA
7 14 (0.92%) GCIH
7 14 (0.92%) GREM
8 11 (0.72%) ITIL Certification
9 10 (0.66%) DBS Check
9 10 (0.66%) DV Cleared
9 10 (0.66%) MCP
10 7 (0.46%) ITIL Foundation Certificate
10 7 (0.46%) MCDST
10 7 (0.46%) MCSA
10 7 (0.46%) PRINCE2 Practitioner
11 6 (0.39%) Network+ Certification
Quality Assurance & Compliance
1 189 (12.41%) SLA
2 13 (0.85%) ISO/IEC 27001
3 12 (0.79%) Cyber Essentials
4 11 (0.72%) PMO
5 9 (0.59%) Data Quality
6 5 (0.33%) QA
7 4 (0.26%) GDPR
8 3 (0.20%) Disclosure Scotland
8 3 (0.20%) ISO 9001
8 3 (0.20%) Sarbanes-Oxley
9 2 (0.13%) PCI DSS
10 1 (0.066%) Accessibility
10 1 (0.066%) Cyber Essentials PLUS
10 1 (0.066%) HMG Security Policy Framework
System Software
1 366 (24.03%) Active Directory
2 65 (4.27%) VMware Infrastructure
3 44 (2.89%) Oracle RAC
4 26 (1.71%) Hyper-V
5 15 (0.98%) Virtual Desktop
6 7 (0.46%) vSphere
6 7 (0.46%) XenApp
6 7 (0.46%) XenDesktop
7 5 (0.33%) VMware Workstation
8 4 (0.26%) Microsoft Virtual Server
8 4 (0.26%) Virtual Servers
8 4 (0.26%) VMware ESXi
9 3 (0.20%) Terminal Services
10 2 (0.13%) Virtual Machines
Systems Management
1 92 (6.04%) Microsoft Intune
2 70 (4.60%) SCCM
3 44 (2.89%) Data Guard
3 44 (2.89%) Oracle RMAN
4 31 (2.04%) Single Sign-On
5 26 (1.71%) OpenSSO
6 24 (1.58%) Jamf Pro
7 8 (0.53%) Control-M
7 8 (0.53%) WSUS
8 6 (0.39%) PaperCut
9 5 (0.33%) Progress Chef
9 5 (0.33%) Systems Management Server (SMS)
10 4 (0.26%) Backup Exec
10 4 (0.26%) Grafana
10 4 (0.26%) McAfee ePO
10 4 (0.26%) WhatsUp Gold
11 3 (0.20%) AirWatch
11 3 (0.20%) FortiGate
11 3 (0.20%) Nessus
11 3 (0.20%) Oracle Statspack
Vendors
1 483 (31.71%) Microsoft
2 128 (8.40%) Oracle
3 98 (6.43%) VMware
4 74 (4.86%) Remedy
5 65 (4.27%) Cisco
6 47 (3.09%) Citrix
6 47 (3.09%) ServiceNow
6 47 (3.09%) Sun
7 41 (2.69%) Bloomberg
8 35 (2.30%) Apple
9 30 (1.97%) Dell
9 30 (1.97%) SAP
10 29 (1.90%) ION Trading
11 27 (1.77%) Veeam
12 25 (1.64%) Google
13 19 (1.25%) iManage
13 19 (1.25%) Palo Alto
13 19 (1.25%) Red Hat
14 17 (1.12%) HP
15 16 (1.05%) Sage