IT Service Manager
UK

The median IT Service Manager salary in the UK is £55,000 per year according to job vacancies posted during the 6 months to 23 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 634 704 895
Rank change year-on-year +70 +191 -156
Permanent jobs requiring an IT Services Manager 266 251 355
As % of all permanent jobs advertised in the UK 0.26% 0.25% 0.22%
As % of the Job Titles category 0.28% 0.28% 0.23%
Number of salaries quoted 224 205 323
10th Percentile £35,276 £37,500 £38,307
25th Percentile £40,988 £42,750 £46,250
Median annual salary (50th Percentile) £55,000 £57,500 £60,000
Median % change year-on-year -4.35% -4.17% +9.09%
75th Percentile £68,750 £73,750 £70,000
90th Percentile £79,625 £87,500 £80,000
UK excluding London median annual salary £50,000 £51,960 £52,500
% change year-on-year -3.77% -1.03% +10.53%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 95,626 90,111 157,385
% of permanent jobs with a recognized job title 94.75% 91.48% 96.08%
Number of salaries quoted 68,292 56,801 84,606
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,250 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,250 £50,173
% change year-on-year -6.10% +6.13% +5.63%

IT Services Manager
Job Vacancy Trend

Job postings that featured IT Services Manager in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Services Manager in the UK

IT Services Manager
Salary Trend

3-month moving average salary quoted in jobs citing IT Services Manager.

Salary trend for IT Services Manager in the UK

IT Services Manager
Salary Histogram

Salary distribution for jobs citing IT Services Manager over the 6 months to 23 May 2024.

Salary histogram for IT Services Manager in the UK

IT Services Manager
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Services Manager within the UK over the 6 months to 23 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +97 243 £55,000 -5.17% 36
UK excluding London +27 180 £50,000 -3.77% 32
Work from Home +94 137 £55,000 -15.38% 24
North of England +62 86 £45,000 -10.00% 15
London +99 71 £70,000 +7.69% 7
North West +25 48 £41,774 +4.44% 8
Yorkshire +75 32 £50,000 - 7
Midlands -2 27 £56,500 +32.94% 2
South East -14 25 £45,000 -30.77% 2
West Midlands +17 18 £60,000 +41.17% 1
East of England +17 17 £50,000 -2.44% 3
South West -12 15 £55,000 - 4
Scotland -53 11 £45,000 -18.18% 3
East Midlands -8 9 £35,000 -9.86% 1
North East -1 6 £40,887 -18.23%

IT Services Manager Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 23 May 2024, IT Services Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Services Manager in the job title.

1 143 (53.76%) ITIL
2 111 (41.73%) Service Delivery
3 101 (37.97%) Service Management
4 84 (31.58%) ITSM
5 76 (28.57%) Social Skills
6 56 (21.05%) Finance
7 54 (20.30%) Microsoft 365
8 52 (19.55%) Microsoft
9 40 (15.04%) SLA
10 37 (13.91%) Mentoring
10 37 (13.91%) Problem Management
11 35 (13.16%) Azure
12 33 (12.41%) ITIL Certification
13 32 (12.03%) Project Management
14 31 (11.65%) Continuous Improvement
15 29 (10.90%) Coaching
15 29 (10.90%) Problem-Solving
16 27 (10.15%) Customer Service
16 27 (10.15%) Cybersecurity
17 25 (9.40%) Change Management
18 23 (8.65%) Windows
18 23 (8.65%) Line Management
19 21 (7.89%) Incident Management
20 20 (7.52%) Stakeholder Management
20 20 (7.52%) Analytical Skills
20 20 (7.52%) ServiceNow
20 20 (7.52%) Security Cleared
21 19 (7.14%) Decision-Making
22 18 (6.77%) Degree
22 18 (6.77%) ISO/IEC 27001

IT Services Manager Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (2.26%) Microsoft Exchange
2 5 (1.88%) SharePoint
3 2 (0.75%) Confluence
4 1 (0.38%) Exchange Server 2010
Applications
1 11 (4.14%) Microsoft Office
2 9 (3.38%) Microsoft Excel
Business Applications
1 6 (2.26%) Dynamics CRM
2 4 (1.50%) SAP ERP
3 1 (0.38%) Remedy ITSM
Cloud Services
1 54 (20.30%) Microsoft 365
2 35 (13.16%) Azure
3 10 (3.76%) Power Platform
4 9 (3.38%) Cloud Computing
5 7 (2.63%) SaaS
6 6 (2.26%) Entra ID
7 2 (0.75%) AWS
7 2 (0.75%) Azure Cosmos DB
8 1 (0.38%) Dynamics 365
8 1 (0.38%) Google Workspace
8 1 (0.38%) OneDrive
Communications & Networking
1 9 (3.38%) WAN
2 8 (3.01%) Firewall
3 5 (1.88%) Remote Desktop
3 5 (1.88%) Wi-Fi
4 2 (0.75%) Internet
4 2 (0.75%) LAN
4 2 (0.75%) SD-WAN
4 2 (0.75%) Unified Communications
4 2 (0.75%) VoIP
4 2 (0.75%) VPLS
4 2 (0.75%) Wireless
5 1 (0.38%) DHCP
5 1 (0.38%) DNS
5 1 (0.38%) MPLS
5 1 (0.38%) NAS
5 1 (0.38%) VLAN
5 1 (0.38%) VPN
Database & Business Intelligence
1 14 (5.26%) SQL Server
2 10 (3.76%) Power BI
3 6 (2.26%) SAP HANA
4 2 (0.75%) Data Warehouse
Development Applications
1 4 (1.50%) JIRA
General
1 76 (28.57%) Social Skills
2 56 (21.05%) Finance
3 20 (7.52%) Analytical Skills
4 17 (6.39%) Influencing Skills
4 17 (6.39%) Presentation Skills
5 16 (6.02%) Legal
5 16 (6.02%) Public Sector
6 15 (5.64%) Retail
7 14 (5.26%) Law
8 12 (4.51%) Banking
8 12 (4.51%) Telecoms
9 10 (3.76%) Manufacturing
9 10 (3.76%) Pharmaceutical
10 9 (3.38%) Inclusion and Diversity
11 8 (3.01%) Organisational Skills
12 6 (2.26%) Marketing
13 5 (1.88%) Advertising
14 4 (1.50%) Military
15 3 (1.13%) Private Banking
16 2 (0.75%) Local Government
Libraries, Frameworks & Software Standards
1 2 (0.75%) .NET
Miscellaneous
1 10 (3.76%) Self-Motivation
2 6 (2.26%) Data Centre
3 4 (1.50%) Cloud Native
3 4 (1.50%) FMCG
3 4 (1.50%) Management Information System
3 4 (1.50%) Onboarding
3 4 (1.50%) Team-Oriented Environment
4 3 (1.13%) PMI
4 3 (1.13%) Product Ownership
5 2 (0.75%) Client/Server
5 2 (0.75%) Reinsurance
6 1 (0.38%) Analytical Mindset
6 1 (0.38%) CMDB
6 1 (0.38%) Driving Licence
6 1 (0.38%) Replication
Operating Systems
1 23 (8.65%) Windows
2 3 (1.13%) Linux
2 3 (1.13%) Mac OS
3 2 (0.75%) Windows Server
4 1 (0.38%) Windows Server 2012
Processes & Methodologies
1 143 (53.76%) ITIL
2 111 (41.73%) Service Delivery
3 101 (37.97%) Service Management
4 84 (31.58%) ITSM
5 37 (13.91%) Mentoring
5 37 (13.91%) Problem Management
6 32 (12.03%) Project Management
7 31 (11.65%) Continuous Improvement
8 29 (10.90%) Coaching
8 29 (10.90%) Problem-Solving
9 27 (10.15%) Customer Service
9 27 (10.15%) Cybersecurity
10 25 (9.40%) Change Management
11 23 (8.65%) Line Management
12 21 (7.89%) Incident Management
13 20 (7.52%) Stakeholder Management
14 19 (7.14%) Decision-Making
15 17 (6.39%) DevOps
16 16 (6.02%) Collaborative Culture
16 16 (6.02%) Stakeholder Engagement
Programming Languages
1 4 (1.50%) PowerShell
2 2 (0.75%) Java
Qualifications
1 33 (12.41%) ITIL Certification
2 20 (7.52%) Security Cleared
3 18 (6.77%) Degree
4 11 (4.14%) CCNA
4 11 (4.14%) Cisco Certification
5 9 (3.38%) CCNP
5 9 (3.38%) SC Cleared
6 8 (3.01%) Azure Certification
7 6 (2.26%) Microsoft Certification
8 5 (1.88%) A+ Certification
9 4 (1.50%) MCP
10 3 (1.13%) PMI Certification
10 3 (1.13%) PMP
11 2 (0.75%) BC Cleared
12 1 (0.38%) Computer Science Degree
12 1 (0.38%) DV Cleared
12 1 (0.38%) ITIL Foundation Certificate
12 1 (0.38%) JNCIA
12 1 (0.38%) MCITP
Quality Assurance & Compliance
1 40 (15.04%) SLA
2 18 (6.77%) ISO/IEC 27001
3 13 (4.89%) Accessibility
4 12 (4.51%) Cyber Essentials
5 9 (3.38%) GDPR
6 5 (1.88%) Data Quality
6 5 (1.88%) ISO 22301
7 4 (1.50%) PMO
8 3 (1.13%) NIST
9 2 (0.75%) Cyber Essentials PLUS
9 2 (0.75%) QA
10 1 (0.38%) ISO 9001
10 1 (0.38%) ISO/IEC 20000
10 1 (0.38%) NIST 800
10 1 (0.38%) PCI DSS
10 1 (0.38%) SOC 2
System Software
1 11 (4.14%) Active Directory
1 11 (4.14%) IAG
2 3 (1.13%) VMware Infrastructure
3 2 (0.75%) Hyper-V
3 2 (0.75%) VMware Workstation
4 1 (0.38%) VMware ESXi
Systems Management
1 10 (3.76%) Microsoft Intune
2 2 (0.75%) Terraform
3 1 (0.38%) Jamf Pro
3 1 (0.38%) WSUS
Vendors
1 52 (19.55%) Microsoft
2 20 (7.52%) ServiceNow
3 11 (4.14%) Cisco
4 10 (3.76%) SAP
5 8 (3.01%) Fortinet
6 5 (1.88%) Apple
6 5 (1.88%) Google
7 4 (1.50%) Citrix
7 4 (1.50%) VMware
8 2 (0.75%) HubSpot
8 2 (0.75%) iManage
9 1 (0.38%) Aderant
9 1 (0.38%) Genesys
9 1 (0.38%) Intapp
9 1 (0.38%) Meraki
9 1 (0.38%) Remedy
9 1 (0.38%) Ruckus Wireless
9 1 (0.38%) SolarWinds