Support Technician
UK

The median Support Technician salary in the UK is £27,000 per year according to job vacancies posted during the 6 months to 23 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 May 2024
Same period 2023 Same period 2022
Rank 313 566 871
Rank change year-on-year +253 +305 -181
Permanent jobs requiring a Support Technician 910 442 380
As % of all permanent jobs advertised in the UK 0.90% 0.45% 0.23%
As % of the Job Titles category 0.95% 0.49% 0.24%
Number of salaries quoted 781 275 315
10th Percentile £21,250 £22,500 £20,540
25th Percentile £24,000 £24,750 £22,750
Median annual salary (50th Percentile) £27,000 £29,000 £25,500
Median % change year-on-year -6.90% +13.73% +2.00%
75th Percentile £30,000 £33,500 £30,000
90th Percentile £34,500 £37,500 £35,000
UK excluding London median annual salary £27,000 £27,500 £25,000
% change year-on-year -1.82% +10.00% +1.01%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 95,626 90,111 157,385
% of permanent jobs with a recognized job title 94.75% 91.48% 96.08%
Number of salaries quoted 68,292 56,801 84,606
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,250 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,250 £50,173
% change year-on-year -6.10% +6.13% +5.63%

Support Technician
Job Vacancy Trend

Job postings that featured Support Technician in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Technician in the UK

Support Technician
Salary Trend

3-month moving average salary quoted in jobs citing Support Technician.

Salary trend for Support Technician in the UK

Support Technician
Salary Histogram

Salary distribution for jobs citing Support Technician over the 6 months to 23 May 2024.

Salary histogram for Support Technician in the UK

Support Technician
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Technician within the UK over the 6 months to 23 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London +234 858 £27,000 -1.82% 162
England +262 848 £27,000 -6.90% 167
South East +141 239 £27,000 -14.29% 42
North of England +119 192 £27,500 -15.38% 37
Work from Home +168 181 £27,000 +1.32% 39
East of England +110 171 £26,500 -3.64% 18
Midlands +105 157 £26,000 +4.00% 30
Yorkshire +149 98 £26,500 -1.85% 17
East Midlands +67 87 £26,000 +4.00% 20
North West +2 79 £28,000 -20.00% 14
West Midlands +56 64 £26,250 +2.64% 10
South West -23 47 £27,500 - 21
London +46 42 £30,000 +3.45% 20
Scotland -41 32 £24,000 -20.00% 13
Wales +22 18 £24,500 -10.91% 8
North East +6 15 £30,000 - 6
Northern Ireland +27 2 £29,500 - 1

Support Technician Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 23 May 2024, Support Technician job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Technician in the job title.

1 393 (43.19%) Microsoft 365
2 383 (42.09%) Windows
3 369 (40.55%) Microsoft
4 289 (31.76%) Customer Service
5 279 (30.66%) Social Skills
6 252 (27.69%) Active Directory
7 220 (24.18%) Problem-Solving
8 154 (16.92%) Windows Server
9 138 (15.16%) Microsoft Office
10 122 (13.41%) Windows 10
11 106 (11.65%) Azure
12 99 (10.88%) Driving Licence
13 82 (9.01%) Microsoft Exchange
14 75 (8.24%) DNS
15 74 (8.13%) ITIL
15 74 (8.13%) Wireless
16 73 (8.02%) Firewall
17 63 (6.92%) TCP/IP
18 62 (6.81%) VMware
19 61 (6.70%) DHCP
19 61 (6.70%) Entra ID
20 59 (6.48%) Google
20 59 (6.48%) Degree
21 54 (5.93%) SLA
22 53 (5.82%) ITSM
22 53 (5.82%) Manufacturing
23 52 (5.71%) Finance
23 52 (5.71%) Time Management
24 47 (5.16%) SharePoint
25 45 (4.95%) DBS Check

Support Technician Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 82 (9.01%) Microsoft Exchange
2 47 (5.16%) SharePoint
3 6 (0.66%) Exchange Server 2007
3 6 (0.66%) Exchange Server 2010
3 6 (0.66%) Exchange Server 2013
4 5 (0.55%) Confluence
5 3 (0.33%) IIS
6 2 (0.22%) Resin
7 1 (0.11%) Apache
Applications
1 138 (15.16%) Microsoft Office
2 14 (1.54%) Microsoft Excel
3 3 (0.33%) Microsoft PowerPoint
Business Applications
1 5 (0.55%) Sage 200
1 5 (0.55%) Sage 50
1 5 (0.55%) Sage CRM
2 2 (0.22%) Dynamics NAV
Cloud Services
1 393 (43.19%) Microsoft 365
2 106 (11.65%) Azure
3 61 (6.70%) Entra ID
4 26 (2.86%) Google Workspace
5 16 (1.76%) AWS
6 10 (1.10%) WhatsApp
7 9 (0.99%) OneDrive
8 6 (0.66%) IaaS
9 5 (0.55%) ChatGPT
10 4 (0.44%) Power Platform
11 2 (0.22%) Azure Sentinel
11 2 (0.22%) Dropbox
11 2 (0.22%) Google Drive
11 2 (0.22%) SaaS
12 1 (0.11%) Adobe Creative Cloud
12 1 (0.11%) Asana
12 1 (0.11%) GCP
12 1 (0.11%) Mimecast
12 1 (0.11%) Miro
Communications & Networking
1 75 (8.24%) DNS
2 74 (8.13%) Wireless
3 73 (8.02%) Firewall
4 63 (6.92%) TCP/IP
5 61 (6.70%) DHCP
6 40 (4.40%) LAN
6 40 (4.40%) Wi-Fi
7 24 (2.64%) WAN
8 23 (2.53%) VPN
9 22 (2.42%) Internet
10 18 (1.98%) VLAN
11 16 (1.76%) VoIP
12 14 (1.54%) Ethernet
12 14 (1.54%) Network Security
13 8 (0.88%) FTP
13 8 (0.88%) Remote Desktop
14 7 (0.77%) Broadband
14 7 (0.77%) MPLS
15 6 (0.66%) IMAP
15 6 (0.66%) SD-WAN
Database & Business Intelligence
1 7 (0.77%) SQL Server
2 6 (0.66%) PostgreSQL
3 4 (0.44%) Power BI
4 1 (0.11%) Tableau
Development Applications
1 5 (0.55%) JIRA
General
1 279 (30.66%) Social Skills
2 53 (5.82%) Manufacturing
3 52 (5.71%) Finance
4 42 (4.62%) Analytical Skills
5 29 (3.19%) Retail
6 25 (2.75%) Organisational Skills
7 23 (2.53%) Inclusion and Diversity
8 15 (1.65%) Public Sector
9 14 (1.54%) Multimedia
10 13 (1.43%) Marketing
11 12 (1.32%) Local Government
12 10 (1.10%) Law
13 9 (0.99%) Legal
14 7 (0.77%) Automotive
15 6 (0.66%) Telecoms
16 5 (0.55%) Electronics
16 5 (0.55%) Publishing
17 3 (0.33%) Advertising
17 3 (0.33%) Aviation
17 3 (0.33%) Fire and Rescue
Libraries, Frameworks & Software Standards
1 4 (0.44%) X-Windows
2 3 (0.33%) CSS
2 3 (0.33%) HTML
3 2 (0.22%) EDI
4 1 (0.11%) .NET
Miscellaneous
1 99 (10.88%) Driving Licence
2 33 (3.63%) Self-Motivation
3 25 (2.75%) CCTV
4 20 (2.20%) Management Information System
4 20 (2.20%) Video Conferencing
5 19 (2.09%) Onboarding
6 16 (1.76%) Data Centre
7 15 (1.65%) NHS
8 8 (0.88%) LIMS
9 7 (0.77%) Educational Technology
9 7 (0.77%) EPoS
9 7 (0.77%) Handset
9 7 (0.77%) Interactive Media
9 7 (0.77%) Replication
10 6 (0.66%) Analytical Mindset
10 6 (0.66%) iPad
10 6 (0.66%) iPhone
10 6 (0.66%) Social Media
11 5 (0.55%) Clustering
12 4 (0.44%) Smartphone
Operating Systems
1 383 (42.09%) Windows
2 154 (16.92%) Windows Server
3 122 (13.41%) Windows 10
4 33 (3.63%) Linux
5 26 (2.86%) Apple iOS
6 23 (2.53%) Android
7 21 (2.31%) Windows Server 2016
8 17 (1.87%) Mac OS
9 16 (1.76%) Windows 7
10 13 (1.43%) Windows Server 2019
11 9 (0.99%) Unix
12 8 (0.88%) Windows 8
12 8 (0.88%) Windows Server 2012
13 6 (0.66%) Windows Server 2008
14 5 (0.55%) Red Hat Enterprise Linux
15 4 (0.44%) Mac OS X
16 2 (0.22%) Ubuntu
Processes & Methodologies
1 289 (31.76%) Customer Service
2 220 (24.18%) Problem-Solving
3 74 (8.13%) ITIL
4 53 (5.82%) ITSM
5 52 (5.71%) Time Management
6 42 (4.62%) Cybersecurity
7 41 (4.51%) Service Management
8 28 (3.08%) Mathematics
9 26 (2.86%) Service Delivery
10 24 (2.64%) Collaborative Working
10 24 (2.64%) CRM
11 22 (2.42%) Coaching
12 19 (2.09%) Logistics
12 19 (2.09%) Preventative Maintenance
13 18 (1.98%) Information Security
14 16 (1.76%) Asset Management
14 16 (1.76%) Migration
15 15 (1.65%) Change Management
15 15 (1.65%) Configuration Management
15 15 (1.65%) Continuous Improvement
Programming Languages
1 32 (3.52%) PowerShell
2 23 (2.53%) SQL
3 5 (0.55%) T-SQL
4 1 (0.11%) C#
4 1 (0.11%) Java
Qualifications
1 59 (6.48%) Degree
2 45 (4.95%) DBS Check
3 43 (4.73%) A+ Certification
4 33 (3.63%) Microsoft Certification
5 22 (2.42%) Security Cleared
6 17 (1.87%) SC Cleared
7 16 (1.76%) CCNA
7 16 (1.76%) Cisco Certification
8 12 (1.32%) Network+ Certification
9 10 (1.10%) MCP
10 9 (0.99%) MCSE
11 7 (0.77%) ITIL Foundation Certificate
11 7 (0.77%) MCITP
12 5 (0.55%) MCSA
13 4 (0.44%) ITIL Certification
14 3 (0.33%) BPSS Clearance
14 3 (0.33%) Computer Science Degree
14 3 (0.33%) NVQ Level 3
15 2 (0.22%) DV Cleared
15 2 (0.22%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 54 (5.93%) SLA
2 26 (2.86%) GDPR
3 7 (0.77%) Cyber Essentials
3 7 (0.77%) Cyber Essentials PLUS
4 5 (0.55%) QA
5 2 (0.22%) Accessibility
5 2 (0.22%) ISO/IEC 27001
6 1 (0.11%) ISO 14001
6 1 (0.11%) ISO 9001
System Software
1 252 (27.69%) Active Directory
2 42 (4.62%) VMware Infrastructure
3 29 (3.19%) Hyper-V
4 10 (1.10%) Virtual Machines
5 9 (0.99%) vSphere
6 5 (0.55%) Terminal Services
7 3 (0.33%) Virtual Servers
7 3 (0.33%) VMware ESXi
8 2 (0.22%) BitLocker
8 2 (0.22%) Virtual Desktop
9 1 (0.11%) Microsoft Virtual Server
Systems Management
1 43 (4.73%) Microsoft Intune
2 12 (1.32%) SCCM
3 5 (0.55%) Active Directory Federation Services
3 5 (0.55%) McAfee ePO
3 5 (0.55%) Microsoft Clustering
3 5 (0.55%) SCOM
4 4 (0.44%) AirWatch
5 3 (0.33%) Autotask
5 3 (0.33%) Microsoft Data Protection Manager
5 3 (0.33%) SCDPM
5 3 (0.33%) SmoothWall
6 2 (0.22%) FortiGate
6 2 (0.22%) Jamf Pro
6 2 (0.22%) PaperCut
7 1 (0.11%) Graylog
7 1 (0.11%) WSUS
Vendors
1 369 (40.55%) Microsoft
2 62 (6.81%) VMware
3 59 (6.48%) Google
4 32 (3.52%) Apple
5 25 (2.75%) Cisco
6 15 (1.65%) Sage
7 14 (1.54%) Veeam
8 9 (0.99%) Sophos
8 9 (0.99%) Ubiquiti
9 8 (0.88%) Meraki
10 7 (0.77%) Citrix
10 7 (0.77%) Datto
11 6 (0.66%) Acronis
11 6 (0.66%) ConnectWise
11 6 (0.66%) ESET
11 6 (0.66%) Facebook
11 6 (0.66%) Fortinet
11 6 (0.66%) Sun
12 5 (0.55%) Dell
12 5 (0.55%) Draytek