ITSM Jobs in the UK excluding London

IT Service Management (ITSM)
UK > UK excluding London

The following table provides summary statistics for permanent job vacancies advertised in the UK excluding London with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 7 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
7 Jun 2024
Same period 2023 Same period 2022
Rank 202 187 274
Rank change year-on-year -15 +87 +27
Permanent jobs citing ITSM 1,026 1,051 995
As % of all permanent jobs advertised in the UK excluding London 1.31% 1.88% 1.32%
As % of the Processes & Methodologies category 1.61% 1.97% 1.40%
Number of salaries quoted 690 617 683
10th Percentile £23,988 £27,000 £24,000
25th Percentile £31,000 £32,500 £28,500
Median annual salary (50th Percentile) £45,000 £47,500 £42,500
Median % change year-on-year -5.26% +11.76% +1.19%
75th Percentile £62,200 £63,750 £57,500
90th Percentile £70,000 £77,500 £67,500
UK median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -4.76%

All Process and Methodology Skills
UK excluding London

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the UK excluding London with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 63,715 53,455 71,081
As % of all permanent jobs advertised in the UK excluding London 81.19% 95.50% 94.28%
Number of salaries quoted 43,312 28,495 41,629
10th Percentile £27,500 £30,500 £30,000
25th Percentile £36,250 £40,000 £38,750
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +9.38%
75th Percentile £65,000 £70,000 £67,500
90th Percentile £77,500 £82,500 £80,000
UK median annual salary £55,000 £60,800 £60,000
% change year-on-year -9.54% +1.33% +9.09%

ITSM
Job Vacancy Trend in the UK excluding London

Job postings citing ITSM as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for ITSM in the UK excluding London

ITSM
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing ITSM in the UK excluding London.

Salary trend for ITSM in the UK excluding London

ITSM
Salary Histogram in the UK excluding London

Salary distribution for jobs citing ITSM in the UK excluding London over the 6 months to 7 June 2024.

Salary histogram for ITSM in the UK excluding London

ITSM
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the UK excluding London region over the 6 months to 7 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +7 294 £41,774 -7.17% 39
South East -57 212 £51,000 -1.92% 48
Midlands -14 192 £53,500 +7.00% 38
North West +8 175 £45,000 -10.00% 28
West Midlands -12 123 £58,700 +11.81% 24
South West -26 110 £43,750 +14.29% 24
East of England +21 89 £37,500 +11.94% 25
Yorkshire +24 82 £41,774 -7.17% 9
East Midlands -12 67 £25,000 -28.57% 14
Scotland -41 60 £45,000 -29.13% 12
Wales +28 56 £40,000 -20.00% 5
North East -14 37 £41,774 +10.66% 2
Northern Ireland +25 12 £30,000 -25.00% 3
Isle of Man - 4 - -
ITSM
UK

ITSM
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 76 (7.41%) Microsoft Exchange
2 68 (6.63%) SharePoint
3 45 (4.39%) WebLogic
4 44 (4.29%) Oracle Service Bus
5 23 (2.24%) Confluence
6 20 (1.95%) SAS
7 14 (1.36%) CMS
8 3 (0.29%) IIS
9 2 (0.19%) Oracle SOA Suite
9 2 (0.19%) Skype for Business
10 1 (0.097%) Apache
Applications
1 134 (13.06%) Microsoft Office
2 85 (8.28%) Microsoft Excel
3 44 (4.29%) MS Visio
4 17 (1.66%) Microsoft PowerPoint
5 3 (0.29%) Chatbot
6 1 (0.097%) Microsoft Project
Business Applications
1 89 (8.67%) Remedy ITSM
2 17 (1.66%) Dynamics CRM
3 8 (0.78%) NEC Housing
4 6 (0.58%) PlanetPress Connect
5 4 (0.39%) SAP IS-U
6 3 (0.29%) NetSuite
7 2 (0.19%) Oracle EBS
7 2 (0.19%) Oracle ERP
8 1 (0.097%) Oracle Applications
8 1 (0.097%) Primavera
8 1 (0.097%) SAP Oil and Gas
Cloud Services
1 247 (24.07%) Microsoft 365
2 140 (13.65%) Azure
3 55 (5.36%) Entra ID
4 32 (3.12%) Power Platform
5 29 (2.83%) AWS
6 22 (2.14%) OneDrive
7 17 (1.66%) Dynamics 365
8 14 (1.36%) IaaS
9 13 (1.27%) PaaS
10 12 (1.17%) Microsoft Copilot
10 12 (1.17%) SaaS
11 11 (1.07%) Cloud Computing
11 11 (1.07%) WhatsApp
12 8 (0.78%) GCP
12 8 (0.78%) OpenShift
13 5 (0.49%) Azure Sentinel
13 5 (0.49%) ChatGPT
13 5 (0.49%) Google Workspace
13 5 (0.49%) Nutanix
14 4 (0.39%) OCI
Communications & Networking
1 79 (7.70%) Firewall
2 46 (4.48%) TCP/IP
2 46 (4.48%) WAN
3 44 (4.29%) DNS
4 37 (3.61%) LAN
5 35 (3.41%) DHCP
5 35 (3.41%) VPN
6 26 (2.53%) VoIP
7 21 (2.05%) Internet
7 21 (2.05%) Network Security
8 19 (1.85%) Wi-Fi
9 17 (1.66%) WLAN
10 16 (1.56%) SAN
11 15 (1.46%) Remote Desktop
11 15 (1.46%) Wireless
12 13 (1.27%) SNMP
12 13 (1.27%) SSH
13 12 (1.17%) Broadband
13 12 (1.17%) IPsec
14 11 (1.07%) SD-WAN
Database & Business Intelligence
1 47 (4.58%) Oracle Database
2 45 (4.39%) Oracle Database 11g
3 44 (4.29%) Oracle Database 10g
3 44 (4.29%) VLDB
4 24 (2.34%) MySQL
5 22 (2.14%) SQL Server
6 19 (1.85%) Power BI
7 16 (1.56%) Relational Database
8 9 (0.88%) Amazon RDS
9 7 (0.68%) Data Warehouse
10 3 (0.29%) Oracle Database 12c
10 3 (0.29%) SAP HANA
11 2 (0.19%) Crystal Reports
11 2 (0.19%) Data Hub
11 2 (0.19%) DTS
11 2 (0.19%) MongoDB
11 2 (0.19%) NoSQL
11 2 (0.19%) SQL Server Integration Services
11 2 (0.19%) SQL Server Reporting Services
12 1 (0.097%) Oracle9i Database
Development Applications
1 49 (4.78%) JIRA
2 13 (1.27%) Eclipse
3 7 (0.68%) AdminStudio
3 7 (0.68%) InstallShield
3 7 (0.68%) MSI
4 6 (0.58%) SQL Server Management Studio (SSMS)
5 1 (0.097%) Git
5 1 (0.097%) GitLab
5 1 (0.097%) JMeter
5 1 (0.097%) Postman
5 1 (0.097%) Selenium
General
1 354 (34.50%) Social Skills
2 144 (14.04%) Analytical Skills
3 129 (12.57%) Finance
4 90 (8.77%) Public Sector
5 62 (6.04%) Inclusion and Diversity
6 56 (5.46%) Retail
7 40 (3.90%) Legal
8 32 (3.12%) Presentation Skills
9 27 (2.63%) Organisational Skills
10 25 (2.44%) Influencing Skills
11 22 (2.14%) Manufacturing
12 20 (1.95%) Law
12 20 (1.95%) Telecoms
13 18 (1.75%) Marketing
14 17 (1.66%) Police
15 13 (1.27%) Aerospace
16 12 (1.17%) Banking
17 11 (1.07%) Local Government
18 6 (0.58%) Agriculture
18 6 (0.58%) Billing
Job Titles
1 226 (22.03%) Analyst
2 116 (11.31%) Service Manager
3 102 (9.94%) IT Manager
4 98 (9.55%) IT Support
4 98 (9.55%) Support Analyst
5 88 (8.58%) Architect
6 72 (7.02%) Senior
7 71 (6.92%) IT Analyst
8 70 (6.82%) Service Analyst
9 69 (6.73%) Lead
10 62 (6.04%) Service Desk Analyst
11 58 (5.65%) Applications Support
12 57 (5.56%) IT Services Manager
13 53 (5.17%) Developer
14 52 (5.07%) Applications Support Analyst
15 50 (4.87%) IT Technician
15 50 (4.87%) Support Technician
16 48 (4.68%) ServiceNow Developer
17 46 (4.48%) Oracle Analyst
17 46 (4.48%) Oracle Support Analyst
Libraries, Frameworks & Software Standards
1 48 (4.68%) CSS
1 48 (4.68%) HTML
2 44 (4.29%) Web Services
3 43 (4.19%) AngularJS
4 29 (2.83%) Twitter Bootstrap
5 24 (2.34%) XML
6 21 (2.05%) Ajax
7 19 (1.85%) SOAP
8 16 (1.56%) OLE
8 16 (1.56%) REST
9 13 (1.27%) JDBC
9 13 (1.27%) ODBC
9 13 (1.27%) XHTML
10 8 (0.78%) LDAP
11 6 (0.58%) Middleware
12 5 (0.49%) CSS3
12 5 (0.49%) HTML5
12 5 (0.49%) JSON
13 4 (0.39%) EDI
13 4 (0.39%) jQuery
Miscellaneous
1 66 (6.43%) CMDB
2 64 (6.24%) Driving Licence
3 63 (6.14%) Management Information System
4 54 (5.26%) Smartphone
5 42 (4.09%) Data Centre
6 36 (3.51%) Product Ownership
7 32 (3.12%) Self-Motivation
8 26 (2.53%) Onboarding
9 20 (1.95%) Legacy Systems
10 13 (1.27%) Public Cloud
11 12 (1.17%) iPad
12 11 (1.07%) Digital Signage
13 10 (0.97%) PMI
14 9 (0.88%) EMC VNX
15 7 (0.68%) Shadow IT
16 6 (0.58%) Enterprise Software
16 6 (0.58%) IoT
17 5 (0.49%) iPhone
17 5 (0.49%) Video Conferencing
18 4 (0.39%) Clustering
Operating Systems
1 240 (23.39%) Windows
2 86 (8.38%) Linux
3 78 (7.60%) Windows Server
4 73 (7.12%) Windows 10
5 62 (6.04%) Unix
6 45 (4.39%) Solaris
7 32 (3.12%) Android
8 31 (3.02%) Apple iOS
9 18 (1.75%) Windows Server 2016
10 15 (1.46%) Windows Server 2019
11 11 (1.07%) Mac OS
12 9 (0.88%) Windows 7
12 9 (0.88%) Windows Phone
13 8 (0.78%) Windows Server 2012
14 4 (0.39%) CentOS
14 4 (0.39%) Rocky
15 2 (0.19%) Mac OS X
16 1 (0.097%) Red Hat Enterprise Linux
16 1 (0.097%) SUSE
16 1 (0.097%) Windows Server 2008
Processes & Methodologies
1 577 (56.24%) Service Management
2 540 (52.63%) ITIL
3 254 (24.76%) Service Delivery
4 243 (23.68%) Customer Service
5 193 (18.81%) Problem-Solving
6 149 (14.52%) Change Management
6 149 (14.52%) Incident Management
7 136 (13.26%) Continuous Improvement
8 123 (11.99%) Actionable Insight
9 120 (11.70%) Agile
10 111 (10.82%) Mentoring
11 110 (10.72%) Project Management
12 96 (9.36%) Problem Management
13 86 (8.38%) Stakeholder Management
14 85 (8.28%) Configuration Management
15 76 (7.41%) Coaching
16 72 (7.02%) Artificial Intelligence
17 67 (6.53%) Cybersecurity
18 62 (6.04%) Asset Management
19 59 (5.75%) Release Management
Programming Languages
1 66 (6.43%) SQL
2 50 (4.87%) JavaScript
3 47 (4.58%) PL/SQL
4 44 (4.29%) PowerShell
5 23 (2.24%) Python
6 20 (1.95%) Java
7 16 (1.56%) R
8 13 (1.27%) Perl
9 9 (0.88%) C#
10 7 (0.68%) VB
11 5 (0.49%) Bash
11 5 (0.49%) C
11 5 (0.49%) PHP
12 4 (0.39%) ABAP
13 2 (0.19%) Ruby
14 1 (0.097%) C++
14 1 (0.097%) ProC
14 1 (0.097%) Swift
14 1 (0.097%) VBScript
Qualifications
1 222 (21.64%) Security Cleared
2 181 (17.64%) SC Cleared
3 168 (16.37%) Degree
4 41 (4.00%) A+ Certification
5 34 (3.31%) Microsoft Certification
6 32 (3.12%) DBS Check
6 32 (3.12%) ITIL Certification
7 29 (2.83%) DV Cleared
8 24 (2.34%) PMI Certification
9 20 (1.95%) MCP
10 16 (1.56%) ITIL Foundation Certificate
10 16 (1.56%) PMP
11 14 (1.36%) BPSS Clearance
11 14 (1.36%) Computer Science Degree
12 13 (1.27%) Network+ Certification
13 12 (1.17%) APMG
14 11 (1.07%) CCNA
14 11 (1.07%) Cisco Certification
15 7 (0.68%) MCSE
16 6 (0.58%) HNC
Quality Assurance & Compliance
1 119 (11.60%) SLA
2 44 (4.29%) QA
3 29 (2.83%) COBIT
4 19 (1.85%) ISO/IEC 27001
5 18 (1.75%) Accessibility
6 16 (1.56%) Cyber Essentials
7 15 (1.46%) GDPR
8 14 (1.36%) Sarbanes-Oxley
9 11 (1.07%) Data Quality
10 10 (0.97%) NIST
11 9 (0.88%) NCSC
12 6 (0.58%) GRC
12 6 (0.58%) ISO/IEC 20000
13 4 (0.39%) ISO 22301
13 4 (0.39%) ISO 9001
13 4 (0.39%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
14 3 (0.29%) Cyber Essentials PLUS
14 3 (0.29%) ISO 14001
15 2 (0.19%) SOC 2
System Software
1 234 (22.81%) Active Directory
2 45 (4.39%) Oracle RAC
3 38 (3.70%) VMware Infrastructure
4 37 (3.61%) Hyper-V
5 14 (1.36%) Terminal Services
6 12 (1.17%) VMware ESXi
7 9 (0.88%) Docker
8 7 (0.68%) IAG
8 7 (0.68%) Microsoft App-V
9 5 (0.49%) XenDesktop
10 3 (0.29%) XenApp
11 2 (0.19%) VMware Workstation
12 1 (0.097%) BitLocker
12 1 (0.097%) Virtual Machines
12 1 (0.097%) vSphere
Systems Management
1 49 (4.78%) Microsoft Intune
1 49 (4.78%) SCCM
2 44 (4.29%) Data Guard
2 44 (4.29%) Oracle RMAN
3 29 (2.83%) OpenView
4 13 (1.27%) WMI
4 13 (1.27%) WSUS
5 12 (1.17%) Nagios
5 12 (1.17%) SCOM
5 12 (1.17%) vCenter Server
6 10 (0.97%) Kubernetes
7 9 (0.88%) AirWatch
7 9 (0.88%) EMC NetWorker
7 9 (0.88%) ZABBIX
8 7 (0.68%) Ansible
8 7 (0.68%) Single Sign-On
9 4 (0.39%) Terraform
10 3 (0.29%) Jamf Pro
11 2 (0.19%) Failover Clustering
11 2 (0.19%) FortiGate
Vendors
1 357 (34.80%) Microsoft
2 266 (25.93%) ServiceNow
3 89 (8.67%) Remedy
4 76 (7.41%) Oracle
5 69 (6.73%) VMware
6 49 (4.78%) Sun
7 48 (4.68%) HP
8 47 (4.58%) Cisco
9 41 (4.00%) BMC
10 36 (3.51%) Citrix
11 27 (2.63%) Salesforce
12 25 (2.44%) Splunk
12 25 (2.44%) Veeam
13 24 (2.34%) Meraki
14 19 (1.85%) SolarWinds
15 17 (1.66%) Google
15 17 (1.66%) Snow
16 15 (1.46%) Apple
17 14 (1.36%) SAP
18 12 (1.17%) Dynatrace