1st/2nd Line Support Contracts in London

1st/2nd Line Support
England > London

The median 1st/2nd Line Support daily rate in London is £189, according to job vacancies posted in the 6 months leading up to 12 June 2024.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 376 444 547
Rank change year-on-year +68 +103 -56
Contract jobs requiring a 1st/2nd Line Support 24 38 57
As % of all contract jobs advertised in London 0.14% 0.15% 0.15%
As % of the Job Titles category 0.14% 0.16% 0.16%
Number of daily rates quoted 22 25 41
10th Percentile £140 £153 £150
25th Percentile £167 £163 £170
Median daily rate (50th Percentile) £189 £200 £220
Median % change year-on-year -5.63% -9.09% +27.54%
75th Percentile £232 £270 £245
90th Percentile £255 £300 £275
England median daily rate £190 £190 £175
% change year-on-year - +8.57% +2.94%
Number of hourly rates quoted 1 3 4
10th Percentile - £17.60 £14.73
25th Percentile - £20.75 £15.39
Median hourly rate £24.18 £26.00 £20.21
Median % change year-on-year -7.00% +28.68% -
75th Percentile - £30.50 £53.56
90th Percentile - £33.20 £106.92
England median hourly rate £20.95 £18.75 £18.00
% change year-on-year +11.73% +4.17% +20.00%

All Contract IT Job Vacancies
London

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in London with a recognized job title 16,560 23,906 36,699
% of contract IT jobs with a recognized job title 93.67% 95.05% 95.32%
Number of daily rates quoted 11,921 17,459 27,030
10th Percentile £325 £363 £375
25th Percentile £440 £463 £475
Median daily rate (50th Percentile) £550 £575 £575
Median % change year-on-year -4.35% - +9.52%
75th Percentile £675 £700 £688
90th Percentile £800 £800 £775
England median daily rate £525 £550 £535
% change year-on-year -4.55% +2.80% +7.00%
Number of hourly rates quoted 324 281 404
10th Percentile £16.00 £17.98 £16.25
25th Percentile £20.17 £22.63 £23.75
Median hourly rate £27.81 £36.00 £35.00
Median % change year-on-year -22.75% +2.86% +7.12%
75th Percentile £46.59 £63.75 £49.25
90th Percentile £66.85 £82.25 £67.50
England median hourly rate £39.50 £45.00 £24.00
% change year-on-year -12.22% +87.50% +14.01%

1st/2nd Line Support
Job Vacancy Trend in London

Job postings that featured 1st/2nd Line Support in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for 1st/2nd Line Support in London

1st/2nd Line Support
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing 1st/2nd Line Support in London.

Daily rate trend for 1st/2nd Line Support in London

1st/2nd Line Support
Daily Rate Histogram in London

Daily rate distribution for jobs citing 1st/2nd Line Support in London over the 6 months to 12 June 2024.

Daily rate histogram for 1st/2nd Line Support in London

1st/2nd Line Support
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing 1st/2nd Line Support in London.

Hourly rate trend for 1st/2nd Line Support in London

1st/2nd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st/2nd Line Support within the London region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London +38 2 £166 +10.83%
East London -4 2 £123 -38.75%
West London - 2 £165 -
1st/2nd Line Support
England

1st/2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 12 June 2024, 1st/2nd Line Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region featuring 1st/2nd Line Support in the job title.

1 20 (83.33%) Windows
2 18 (75.00%) Microsoft
3 15 (62.50%) Microsoft Office
4 12 (50.00%) Active Directory
4 12 (50.00%) Social Skills
5 11 (45.83%) Microsoft 365
6 7 (29.17%) Customer Service
7 6 (25.00%) Finance
8 5 (20.83%) Azure
8 5 (20.83%) SCCM
8 5 (20.83%) Video Conferencing
8 5 (20.83%) Onboarding
9 4 (16.67%) Zscaler
9 4 (16.67%) Investment Management
9 4 (16.67%) JIRA
9 4 (16.67%) Windows 10
9 4 (16.67%) Palo Alto
9 4 (16.67%) Slack
9 4 (16.67%) Asana
9 4 (16.67%) Windows Server
9 4 (16.67%) Asset Management
9 4 (16.67%) VPN
10 3 (12.50%) ITIL
10 3 (12.50%) LAN
10 3 (12.50%) Apple
10 3 (12.50%) Service Delivery
10 3 (12.50%) Migration
10 3 (12.50%) Public Sector
11 2 (8.33%) Ticket Management
11 2 (8.33%) Google Workspace

1st/2nd Line Support Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (8.33%) Microsoft Exchange
2 1 (4.17%) Exchange Server 2013
2 1 (4.17%) SharePoint
Applications
1 15 (62.50%) Microsoft Office
2 2 (8.33%) Microsoft Excel
3 1 (4.17%) Microsoft PowerPoint
Cloud Services
1 11 (45.83%) Microsoft 365
2 5 (20.83%) Azure
3 4 (16.67%) Asana
3 4 (16.67%) Slack
4 2 (8.33%) Google Workspace
5 1 (4.17%) OneDrive
5 1 (4.17%) WhatsApp
Communications & Networking
1 4 (16.67%) VPN
2 3 (12.50%) LAN
3 2 (8.33%) Internet
3 2 (8.33%) VoIP
3 2 (8.33%) WAN
4 1 (4.17%) Firewall
4 1 (4.17%) FTP
4 1 (4.17%) SAN
4 1 (4.17%) TCP/IP
4 1 (4.17%) Wireless
Development Applications
1 4 (16.67%) JIRA
General
1 12 (50.00%) Social Skills
2 6 (25.00%) Finance
3 3 (12.50%) Public Sector
4 2 (8.33%) Banking
4 2 (8.33%) Telecoms
5 1 (4.17%) Analytical Skills
5 1 (4.17%) Billing
5 1 (4.17%) Legal
5 1 (4.17%) Multimedia
5 1 (4.17%) Organisational Skills
5 1 (4.17%) Pharmaceutical
5 1 (4.17%) Retail
Miscellaneous
1 5 (20.83%) Onboarding
1 5 (20.83%) Video Conferencing
2 2 (8.33%) iPad
2 2 (8.33%) iPhone
2 2 (8.33%) Management Information System
2 2 (8.33%) Smartphone
3 1 (4.17%) Blackberry
3 1 (4.17%) PDA
3 1 (4.17%) Self-Motivation
Operating Systems
1 20 (83.33%) Windows
2 4 (16.67%) Windows 10
2 4 (16.67%) Windows Server
3 2 (8.33%) Android
3 2 (8.33%) Mac OS
4 1 (4.17%) Apple iOS
4 1 (4.17%) Mac OS X
4 1 (4.17%) OpenVMS
4 1 (4.17%) VMS
4 1 (4.17%) Windows 7
4 1 (4.17%) Windows Server 2008
4 1 (4.17%) Windows Server 2012
4 1 (4.17%) Windows Server 2019
Processes & Methodologies
1 7 (29.17%) Customer Service
2 4 (16.67%) Asset Management
2 4 (16.67%) Investment Management
3 3 (12.50%) ITIL
3 3 (12.50%) Migration
3 3 (12.50%) Service Delivery
4 2 (8.33%) Problem-Solving
4 2 (8.33%) Ticket Management
5 1 (4.17%) Break/Fix
5 1 (4.17%) Business Continuity
5 1 (4.17%) Collaborative Working
5 1 (4.17%) Data Management
5 1 (4.17%) ERP
5 1 (4.17%) Information Security
5 1 (4.17%) Network Optimisation
5 1 (4.17%) Problem Management
5 1 (4.17%) Project Management
5 1 (4.17%) Software Testing
5 1 (4.17%) Test Scripting
5 1 (4.17%) WFM
Qualifications
1 2 (8.33%) A+ Certification
1 2 (8.33%) Degree
1 2 (8.33%) MCP
1 2 (8.33%) Microsoft Certification
1 2 (8.33%) Security Cleared
2 1 (4.17%) DBS Check
2 1 (4.17%) DV Cleared
2 1 (4.17%) ITIL Certification
2 1 (4.17%) SC Cleared
Quality Assurance & Compliance
1 1 (4.17%) SLA
System Software
1 12 (50.00%) Active Directory
Systems Management
1 5 (20.83%) SCCM
2 1 (4.17%) Microsoft Intune
2 1 (4.17%) PaperCut
Vendors
1 18 (75.00%) Microsoft
2 4 (16.67%) Palo Alto
2 4 (16.67%) Zscaler
3 3 (12.50%) Apple
4 2 (8.33%) Citrix
4 2 (8.33%) Dell
4 2 (8.33%) Google
4 2 (8.33%) HP
5 1 (4.17%) Avaya
5 1 (4.17%) Cisco
5 1 (4.17%) EMC
5 1 (4.17%) Facebook
5 1 (4.17%) Instagram
5 1 (4.17%) Meraki
5 1 (4.17%) Micro Focus
5 1 (4.17%) ServiceNow
5 1 (4.17%) Veeam
5 1 (4.17%) VMware