Service Analyst Contracts with Work from Home Options

Service Analyst
UK > Work from Home

The median Service Analyst daily rate in Work from Home is £193 according to job vacancies posted during the 6 months to 2 June 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
2 Jun 2024
Same period 2023 Same period 2022
Rank 230 248 312
Rank change year-on-year +18 +64 -40
Contract jobs requiring a Service Analyst 119 226 358
As % of all contract jobs with a WFH option 0.81% 0.93% 0.81%
As % of the Job Titles category 0.87% 0.98% 0.85%
Number of daily rates quoted 72 148 254
10th Percentile £131 £122 £113
25th Percentile £150 £156 £150
Median daily rate (50th Percentile) £193 £200 £199
Median % change year-on-year -3.75% +0.63% +22.31%
75th Percentile £400 £450 £438
90th Percentile £574 £550 £559
UK median daily rate £215 £225 £200
% change year-on-year -4.44% +12.50% +23.82%
Number of hourly rates quoted 14 19 39
10th Percentile - £12.60 £12.13
25th Percentile £15.50 £14.25 £13.06
Median hourly rate £16.00 £15.00 £16.06
Median % change year-on-year +6.67% -6.57% +3.58%
75th Percentile £19.00 £21.36 £19.25
90th Percentile £26.85 £23.16 £20.39
UK median hourly rate £15.62 £15.25 £15.00
% change year-on-year +2.46% +1.63% +7.22%

All Contract IT Job Vacancies
Work from Home

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies with a WFH option. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Work from Home with a recognized job title 13,696 23,095 42,294
% of contract IT jobs with a recognized job title 93.53% 95.27% 95.64%
Number of daily rates quoted 9,252 16,383 30,711
10th Percentile £325 £360 £359
25th Percentile £425 £444 £431
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +7.69%
75th Percentile £638 £650 £631
90th Percentile £750 £750 £725
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +7.69%
Number of hourly rates quoted 566 531 565
10th Percentile £14.26 £16.98 £13.60
25th Percentile £22.84 £25.00 £19.50
Median hourly rate £44.87 £52.50 £39.50
Median % change year-on-year -14.53% +32.91% +70.19%
75th Percentile £65.00 £67.13 £57.50
90th Percentile £75.25 £77.50 £68.75
UK median hourly rate £37.50 £45.00 £25.00
% change year-on-year -16.67% +80.00% +14.34%

Service Analyst
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Service Analyst in the job title as a proportion of all IT jobs advertised.

Service Analyst trend for jobs with a WFH option

Service Analyst
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with a work from home option citing Service Analyst.

Service Analyst daily rate for jobs with a WFH option

Service Analyst
Daily Rate Histogram for Jobs with a WFH Option

Daily rate distribution for jobs with a work from home option citing Service Analyst over the 6 months to 2 June 2024.

Service Analyst daily rate histogram for jobs with a WFH option

Service Analyst
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with a work from home option citing Service Analyst.

Service Analyst hourly rate for jobs with a WFH option

Service Analyst
Hourly Rate Histogram for Jobs with a WFH Option

Hourly rate distribution for jobs with a work from home option citing Service Analyst over the 6 months to 2 June 2024.

Service Analyst hourly rate histogram for jobs with a WFH option

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 2 June 2024, Service Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract jobs with a WFH option featuring Service Analyst in the job title.

1 52 (43.70%) Finance
2 44 (36.97%) Social Skills
3 38 (31.93%) Customer Service
4 33 (27.73%) Active Directory
5 32 (26.89%) Windows
5 32 (26.89%) Banking
6 30 (25.21%) Microsoft 365
7 29 (24.37%) Microsoft
8 28 (23.53%) ITIL
9 27 (22.69%) Service Management
10 21 (17.65%) Public Sector
11 18 (15.13%) ServiceNow
12 17 (14.29%) Windows 10
13 16 (13.45%) Security Cleared
13 16 (13.45%) Problem-Solving
14 15 (12.61%) Change Management
15 14 (11.76%) ITSM
15 14 (11.76%) SC Cleared
16 13 (10.92%) GAP Analysis
16 13 (10.92%) Microsoft Excel
16 13 (10.92%) Microsoft Office
17 12 (10.08%) Microsoft Exchange
17 12 (10.08%) Migration
18 11 (9.24%) Microsoft PowerPoint
18 11 (9.24%) Incident Management
19 10 (8.40%) SLA
20 9 (7.56%) Azure
20 9 (7.56%) Requirements Gathering
21 8 (6.72%) Analytical Skills
22 7 (5.88%) User Stories

Service Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (10.08%) Microsoft Exchange
2 5 (4.20%) SharePoint
3 1 (0.84%) Apache
3 1 (0.84%) JBoss
3 1 (0.84%) nginx
3 1 (0.84%) Tomcat
Applications
1 13 (10.92%) Microsoft Excel
1 13 (10.92%) Microsoft Office
2 11 (9.24%) Microsoft PowerPoint
3 1 (0.84%) Chatbot
Business Applications
1 1 (0.84%) Temenos T24
Cloud Services
1 30 (25.21%) Microsoft 365
2 9 (7.56%) Azure
3 6 (5.04%) Entra ID
4 3 (2.52%) Power Platform
5 2 (1.68%) AWS
6 1 (0.84%) Asana
6 1 (0.84%) Google Workspace
6 1 (0.84%) OneDrive
6 1 (0.84%) Power Automate
6 1 (0.84%) Slack
Communications & Networking
1 3 (2.52%) DNS
1 3 (2.52%) VPN
2 2 (1.68%) DHCP
2 2 (1.68%) VoIP
3 1 (0.84%) Firewall
3 1 (0.84%) Internet
Database & Business Intelligence
1 3 (2.52%) Power BI
2 1 (0.84%) RDBMS
2 1 (0.84%) Relational Database
2 1 (0.84%) SQL Server
2 1 (0.84%) SQL Server Reporting Services
Development Applications
1 1 (0.84%) JIRA
General
1 52 (43.70%) Finance
2 44 (36.97%) Social Skills
3 32 (26.89%) Banking
4 21 (17.65%) Public Sector
5 8 (6.72%) Analytical Skills
6 5 (4.20%) Organisational Skills
7 4 (3.36%) Inclusion and Diversity
8 3 (2.52%) Manufacturing
9 2 (1.68%) Marketing
10 1 (0.84%) Automotive
10 1 (0.84%) Electronics
10 1 (0.84%) French Language
10 1 (0.84%) Pharmaceutical
10 1 (0.84%) Spanish Language
10 1 (0.84%) Swedish Language
10 1 (0.84%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (0.84%) IBM Integration Bus
1 1 (0.84%) Middleware
Miscellaneous
1 5 (4.20%) Management Information System
2 3 (2.52%) Onboarding
3 2 (1.68%) BYOD
3 2 (1.68%) iPhone
3 2 (1.68%) Product Ownership
3 2 (1.68%) SWIFT Messaging Network
4 1 (0.84%) Blackberry
4 1 (0.84%) CMDB
4 1 (0.84%) Data Protection Act
4 1 (0.84%) Driving Licence
4 1 (0.84%) Freedom of Information
4 1 (0.84%) IVR
4 1 (0.84%) Reference Data
4 1 (0.84%) Video Conferencing
Operating Systems
1 32 (26.89%) Windows
2 17 (14.29%) Windows 10
3 5 (4.20%) Android
4 3 (2.52%) Apple iOS
5 2 (1.68%) Mac OS
5 2 (1.68%) Windows 7
6 1 (0.84%) Linux
6 1 (0.84%) Red Hat Enterprise Linux
6 1 (0.84%) Unix
6 1 (0.84%) Windows Server
Processes & Methodologies
1 38 (31.93%) Customer Service
2 28 (23.53%) ITIL
3 27 (22.69%) Service Management
4 16 (13.45%) Problem-Solving
5 15 (12.61%) Change Management
6 14 (11.76%) ITSM
7 13 (10.92%) GAP Analysis
8 12 (10.08%) Migration
9 11 (9.24%) Incident Management
10 9 (7.56%) Requirements Gathering
11 7 (5.88%) DevOps
11 7 (5.88%) Site Reliability Engineering
11 7 (5.88%) User Stories
12 6 (5.04%) Data Management
12 6 (5.04%) Root Cause Analysis
12 6 (5.04%) Validation
13 5 (4.20%) Agile
13 5 (4.20%) Data Migration
13 5 (4.20%) Service Delivery
13 5 (4.20%) User Acceptance Testing
Programming Languages
1 3 (2.52%) SQL
2 1 (0.84%) PowerShell
2 1 (0.84%) Shell Script
Qualifications
1 16 (13.45%) Security Cleared
2 14 (11.76%) SC Cleared
3 4 (3.36%) Degree
4 3 (2.52%) DV Cleared
5 2 (1.68%) BPSS Clearance
5 2 (1.68%) ITIL Foundation Certificate
6 1 (0.84%) AWS Certification
6 1 (0.84%) ISEB
6 1 (0.84%) ISEB Practitioner
6 1 (0.84%) ITIL Certification
6 1 (0.84%) MCSE
6 1 (0.84%) Microsoft Certification
Quality Assurance & Compliance
1 10 (8.40%) SLA
2 5 (4.20%) Data Quality
2 5 (4.20%) QA
3 2 (1.68%) Disclosure Scotland
3 2 (1.68%) EMIR
3 2 (1.68%) MiFID
3 2 (1.68%) PMO
System Software
1 33 (27.73%) Active Directory
2 3 (2.52%) BitLocker
Systems Management
1 3 (2.52%) Microsoft Intune
2 2 (1.68%) Jamf Pro
3 1 (0.84%) SCCM
Vendors
1 29 (24.37%) Microsoft
2 18 (15.13%) ServiceNow
3 2 (1.68%) Apple
3 2 (1.68%) Bloomberg
3 2 (1.68%) Dell
3 2 (1.68%) Mitel
3 2 (1.68%) Refinitiv
4 1 (0.84%) Citrix
4 1 (0.84%) Equitrac
4 1 (0.84%) IBM
4 1 (0.84%) Oracle
4 1 (0.84%) Palo Alto
4 1 (0.84%) Red Hat
4 1 (0.84%) SAP
4 1 (0.84%) Temenos
4 1 (0.84%) Zscaler