Service Analyst Contracts with Work from Home Options

Service Analyst
UK > Work from Home

The median Service Analyst daily rate for remote or hybrid work is £185, according to job vacancies posted in the 6 months leading up to 27 June 2024.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
27 Jun 2024
Same period 2023 Same period 2022
Rank 221 243 318
Rank change year-on-year +22 +75 -39
Contract jobs requiring a Service Analyst 130 232 336
As % of all contract jobs with a WFH option 0.89% 0.97% 0.76%
As % of the Job Titles category 0.95% 1.02% 0.80%
Number of daily rates quoted 79 153 238
10th Percentile £126 £122 £113
25th Percentile £150 £158 £150
Median daily rate (50th Percentile) £185 £208 £200
Median % change year-on-year -10.84% +3.75% +14.29%
75th Percentile £384 £450 £447
90th Percentile £574 £555 £563
UK median daily rate £215 £220 £208
% change year-on-year -2.27% +6.02% +22.06%
Number of hourly rates quoted 16 19 36
10th Percentile - £12.60 £12.50
25th Percentile £15.50 £14.25 £13.79
Median hourly rate £16.00 £15.00 £18.00
Median % change year-on-year +6.67% -16.67% +24.14%
75th Percentile £19.00 £19.36 £20.25
90th Percentile £26.75 £23.16 £21.25
UK median hourly rate £16.00 £14.83 £15.50
% change year-on-year +7.89% -4.32% +10.71%

All Contract IT Job Vacancies
Work from Home

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies with WFH or hybrid options. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in Work from Home with a recognized job title 13,706 22,653 42,031
% of contract IT jobs with a recognized job title 93.65% 95.17% 95.68%
Number of daily rates quoted 9,234 16,031 30,546
10th Percentile £325 £350 £360
25th Percentile £425 £440 £438
Median daily rate (50th Percentile) £525 £538 £525
Median % change year-on-year -2.33% +2.38% +6.06%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK median daily rate £525 £538 £530
% change year-on-year -2.33% +1.42% +6.00%
Number of hourly rates quoted 547 532 561
10th Percentile £14.26 £16.98 £14.25
25th Percentile £22.50 £24.59 £20.50
Median hourly rate £43.00 £50.00 £39.50
Median % change year-on-year -14.00% +26.58% +66.32%
75th Percentile £65.00 £66.00 £60.00
90th Percentile £75.00 £75.45 £70.75
UK median hourly rate £37.50 £43.81 £25.50
% change year-on-year -14.39% +71.78% +18.60%

Service Analyst
Trend for Jobs with a WFH Option

Job vacancies with a work from home option which featured Service Analyst in the job title as a proportion of all IT jobs advertised.

Service Analyst trend for jobs with a WFH option

Service Analyst
Daily Rate Trend for Jobs with a WFH Option

3-month moving average daily rate quoted in job vacancies with a work from home option citing Service Analyst.

Service Analyst daily rate for jobs with a WFH option

Service Analyst
Daily Rate Histogram for Jobs with a WFH Option

Daily rate distribution for jobs with a work from home option citing Service Analyst over the 6 months to 27 June 2024.

Service Analyst daily rate histogram for jobs with a WFH option

Service Analyst
Hourly Rate Trend for Jobs with a WFH Option

3-month moving average hourly rate quoted in job vacancies with a work from home option citing Service Analyst.

Service Analyst hourly rate for jobs with a WFH option

Service Analyst
Hourly Rate Histogram for Jobs with a WFH Option

Hourly rate distribution for jobs with a work from home option citing Service Analyst over the 6 months to 27 June 2024.

Service Analyst hourly rate histogram for jobs with a WFH option

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Job Vacancies with WFH Options

For the 6 months to 27 June 2024, Service Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract jobs with a WFH option featuring Service Analyst in the job title.

1 54 (41.54%) Finance
2 42 (32.31%) Social Skills
3 36 (27.69%) Windows
3 36 (27.69%) Active Directory
3 36 (27.69%) Customer Service
4 33 (25.38%) Microsoft 365
5 32 (24.62%) ITIL
5 32 (24.62%) Microsoft
5 32 (24.62%) Banking
6 26 (20.00%) Public Sector
7 24 (18.46%) Service Management
8 20 (15.38%) Windows 10
9 18 (13.85%) ServiceNow
9 18 (13.85%) Change Management
10 17 (13.08%) Problem-Solving
11 15 (11.54%) Security Cleared
12 14 (10.77%) SC Cleared
12 14 (10.77%) ITSM
13 12 (9.23%) GAP Analysis
13 12 (9.23%) Migration
13 12 (9.23%) Microsoft Office
14 11 (8.46%) Microsoft Excel
14 11 (8.46%) Microsoft Exchange
14 11 (8.46%) Microsoft PowerPoint
15 9 (6.92%) Incident Management
15 9 (6.92%) Analytical Skills
16 8 (6.15%) Entra ID
16 8 (6.15%) Azure
16 8 (6.15%) Requirements Gathering
16 8 (6.15%) Agile

Service Analyst Skill Set
Co-occurring Skills and Capabilities with WFH Options by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (8.46%) Microsoft Exchange
2 5 (3.85%) SharePoint
3 1 (0.77%) Apache
3 1 (0.77%) JBoss
3 1 (0.77%) nginx
3 1 (0.77%) Tomcat
Applications
1 12 (9.23%) Microsoft Office
2 11 (8.46%) Microsoft Excel
2 11 (8.46%) Microsoft PowerPoint
3 1 (0.77%) Chatbot
Business Applications
1 1 (0.77%) Temenos T24
Cloud Services
1 33 (25.38%) Microsoft 365
2 8 (6.15%) Azure
2 8 (6.15%) Entra ID
3 2 (1.54%) AWS
3 2 (1.54%) Power Platform
4 1 (0.77%) Asana
4 1 (0.77%) Google Workspace
4 1 (0.77%) OneDrive
4 1 (0.77%) Slack
Communications & Networking
1 3 (2.31%) DNS
1 3 (2.31%) VPN
2 2 (1.54%) DHCP
2 2 (1.54%) VoIP
3 1 (0.77%) Firewall
3 1 (0.77%) Internet
Database & Business Intelligence
1 2 (1.54%) Power BI
2 1 (0.77%) RDBMS
2 1 (0.77%) Relational Database
2 1 (0.77%) SQL Server
2 1 (0.77%) SQL Server Reporting Services
Development Applications
1 1 (0.77%) JIRA
General
1 54 (41.54%) Finance
2 42 (32.31%) Social Skills
3 32 (24.62%) Banking
4 26 (20.00%) Public Sector
5 9 (6.92%) Analytical Skills
6 5 (3.85%) Organisational Skills
7 3 (2.31%) Inclusion and Diversity
7 3 (2.31%) Manufacturing
8 1 (0.77%) Automotive
8 1 (0.77%) Electronics
8 1 (0.77%) French Language
8 1 (0.77%) Legal
8 1 (0.77%) Marketing
8 1 (0.77%) Pharmaceutical
8 1 (0.77%) Spanish Language
8 1 (0.77%) Swedish Language
8 1 (0.77%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (0.77%) IBM Integration Bus
1 1 (0.77%) Middleware
Miscellaneous
1 6 (4.62%) Management Information System
2 3 (2.31%) Onboarding
3 2 (1.54%) BYOD
3 2 (1.54%) iPhone
3 2 (1.54%) Product Ownership
3 2 (1.54%) SWIFT Messaging Network
4 1 (0.77%) Blackberry
4 1 (0.77%) CMDB
4 1 (0.77%) Data Protection Act
4 1 (0.77%) Driving Licence
4 1 (0.77%) Freedom of Information
4 1 (0.77%) IVR
4 1 (0.77%) Reference Data
4 1 (0.77%) Self-Motivation
4 1 (0.77%) Video Conferencing
Operating Systems
1 36 (27.69%) Windows
2 20 (15.38%) Windows 10
3 5 (3.85%) Android
4 3 (2.31%) Apple iOS
5 2 (1.54%) Mac OS
5 2 (1.54%) Windows 7
6 1 (0.77%) Linux
6 1 (0.77%) Red Hat Enterprise Linux
6 1 (0.77%) Unix
6 1 (0.77%) Windows Server
Processes & Methodologies
1 36 (27.69%) Customer Service
2 32 (24.62%) ITIL
3 24 (18.46%) Service Management
4 18 (13.85%) Change Management
5 17 (13.08%) Problem-Solving
6 14 (10.77%) ITSM
7 12 (9.23%) GAP Analysis
7 12 (9.23%) Migration
8 9 (6.92%) Incident Management
9 8 (6.15%) Agile
9 8 (6.15%) Requirements Gathering
10 7 (5.38%) User Stories
11 6 (4.62%) Data Management
11 6 (4.62%) DevOps
11 6 (4.62%) Root Cause Analysis
11 6 (4.62%) Service Delivery
11 6 (4.62%) Site Reliability Engineering
11 6 (4.62%) Validation
12 5 (3.85%) Data Migration
12 5 (3.85%) User Acceptance Testing
Programming Languages
1 3 (2.31%) SQL
2 1 (0.77%) PowerShell
2 1 (0.77%) Shell Script
Qualifications
1 15 (11.54%) Security Cleared
2 14 (10.77%) SC Cleared
3 4 (3.08%) Degree
4 3 (2.31%) ITIL Foundation Certificate
5 2 (1.54%) BPSS Clearance
5 2 (1.54%) DV Cleared
5 2 (1.54%) ISEB
5 2 (1.54%) ISEB Practitioner
5 2 (1.54%) Microsoft Certification
6 1 (0.77%) A+ Certification
6 1 (0.77%) AWS Certification
6 1 (0.77%) ITIL Certification
6 1 (0.77%) MCSE
Quality Assurance & Compliance
1 8 (6.15%) SLA
2 5 (3.85%) Data Quality
2 5 (3.85%) QA
3 2 (1.54%) Disclosure Scotland
3 2 (1.54%) EMIR
3 2 (1.54%) MiFID
3 2 (1.54%) PMO
4 1 (0.77%) GDPR
System Software
1 36 (27.69%) Active Directory
2 3 (2.31%) BitLocker
Systems Management
1 2 (1.54%) Jamf Pro
1 2 (1.54%) Microsoft Intune
2 1 (0.77%) SCCM
Vendors
1 32 (24.62%) Microsoft
2 18 (13.85%) ServiceNow
3 2 (1.54%) Apple
3 2 (1.54%) Dell
3 2 (1.54%) Mitel
4 1 (0.77%) Bloomberg
4 1 (0.77%) Citrix
4 1 (0.77%) Equitrac
4 1 (0.77%) IBM
4 1 (0.77%) Oracle
4 1 (0.77%) Palo Alto
4 1 (0.77%) Red Hat
4 1 (0.77%) Refinitiv
4 1 (0.77%) SAP
4 1 (0.77%) Temenos
4 1 (0.77%) Zscaler