1 to 25 of 106 Customer Service Jobs in the Thames Valley

Are you a Customer Service Advisor - Sage looking for a new position? My client, based in Milton Keynes, Buckinghamshire, have an excellent opportunity for a Customer Service Advisor - Sage to join their rapidly growing team. They are seeking a highly motivated and meticulous Customer Service … point of contact for customers, seeking assistance with their systems and solutions. You will deliver expert advice, co-ordinate technical issues, and provide exceptional service across various communication channels, ensuring that the customers maximise the benefits of their innovative products. Requirements/Responsibilities for this Milton Keynes, Buckinghamshire role … Respond to customer inquiries about lighting control systems via phone, email, live chat, and other platforms. Provide product information and co-ordinate technical guidance related to lighting controls, dimming systems, sensors, and automation solutions. Assist customers with their orders and advise when orders are despatched. Keep records of customer more »

based between Maidenhead and Henley and a car is essential for candidates to be able to get to the offices. Role Overview:As a Customer Service Administrator, you will be responsible for engaging professionally with customers over the phone, solving problems, and ensuring excellent customer service … SIMPro, and chat tools to manage and resolve queries. * Help customers navigate issues with troubleshooting, password resets, and system diagnostics. * Implement ways to improve customer care. * Use various reporting tools to make fact-based decisions. * Deal professionally with customer complaints * Manage relationships, ensure customer satisfaction, and deliver … on in a fast-paced environment. Experience with tools like Excel, PowerPoint, and other systems You need a minimum of 2 years' experience in customer service or IT helpdesk If you're interested in this role, click 'apply now' to forward an up-to-date copy of your more »

week Lynch Wood, Peterborough, PE2 6FY Summary of the role: Join Diligenta as a Complaint Handler and become an integral part of our exceptional customer service delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after their call . With multiple positions available … your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services). What we're looking for: Strong customer service experience is required . Experience of investigating the root cause of issues and using sound judgement to provide effective and empathetic resolutions … Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team. Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way. more »

suppliers & bookings as well as holiday rentals. This position is an outstanding opportunity for a smart, energetic, responsible, self-motivated person who excels in customer support and attention to detail. The Trust and Safety Advisor will validate new supplier sign-ups/accounts and provide support to customers who … contact our client regarding trust and safety issues. This is not a customer service role, it does have customer facing components by phone and email, but it is not the focus of the job. Your Primary focus will be on validation checks for holiday rentals verifying property … is safe and customer is safe (i.e., payments). For the travel experiences section, you will be verifying suppliers (tour and experience owners). Key responsibilities Assisting with validation checks of advertisers so they can advertise their property or experience, and for customers to book properties or experiences safely more »

Proficiency in Microsoft Windows and Microsoft Office products. While not essential, workplace experience or exposure to hardware and software support would be desirable. Strong customer service skills, with the ability to communicate effectively and empathetically with end-users. Your Training with Baltic: This apprenticeship provides the skills, qualifications … exposure to infrastructure and/or database management. Bespoke Modules: Confident Communication - Enhance communication through self-awareness, body language, voice control, and digital skills, Customer Service Fundamentals - This course covers customer service essentials: understanding customers, product knowledge, conflict resolution, interpersonal skills, and self-improvement. Next Steps more »

This business have been around for over 30 years and have customers in over 100 countries. They're currently looking to hire for a Customer Support Technician to join their team. You will be the first point of contact for their customers, providing technical support and guidance on their … You will troubleshoot issues, answer queries, and ensure their customers receive prompt and effective support. They're looking for someone that's got some customer service experience, this could be working in a retail store, a phone based customer service job, face to face, or from … a part time role at university, they're completely open as long as you've got some customer service experience. They're also looking for someone that's got some technical background, again they're open as to what this looks like and it could be from a more »

Service Desk Support Engineer £26,000 - £30,000 + Benefits 15 Mins from Centre of Swindon UK Citizenship is required to be eligible for this position due to the sensitive nature of the customers business and data. We are seeking a proactive customer-focused Service Desk Support … resolutions in the ticketing system, ensuring accuracy and completeness. Contribute to the development of internal knowledge base articles and user guides to improve self-service and troubleshooting. Communicate with end-users to update them on the status of open issues and provide clear instructions for resolution. Prioritize and escalate … and perform routine checks to ensure IT services are running optimally. Collaborate with other departments and IT teams to resolve complex issues and improve service delivery. Assist in onboarding new users, setting up hardware and software, and configuring user accounts. Ensure adherence to IT service management best practices more »

Role Purpose To deal with incoming European CS customer queries on telephone, email and live chat, both direct from the customer and from second party sources. Answer these queries or delegate interdepartmentally to ensure that all queries are responded to within 24 hours. Provide courteous, prompt and reliable … customer support service whilst problem solving to enhance sales, ensures customer satisfaction and deepen customer relationships. How the role fits into the business This role sits within a close-knit, multi-lingual & multi-cultural European Customer Support team. This team contributes to the overall success … of the business by providing a proactive and client-focused service to existing, new and potential clients contacting the company via phone and/or email and also answering any interdepartmental queries relating to customer experience of The Myers-Briggs Company tools, products and processes, so that customers more »

Senior IT Service Desk Manager Our client provides end to end IT Solutions and Managed IT Services for small to medium-sized businesses. They provide Consultancy, Installation, and IT Support Services. They are looking for a Senior IT Service Desk Manager who will lead a small team of … practices within the technical team, ensuring complete and accurate logging of all calls and incidents. Ensuring compliance with ISO: 27001. Delivery of first-class customer service, ensure the customers are updated regularly and that they are satisfied with the resolution of the call prior to closure Escalate any … problems, major incidents, issues, or complaints as appropriate and manage and coordinate urgent and complicated support issues Responsibility for process and service improvements. Working closely with the CEO and the Finance team to ensure exceptional customer service and continuously, improve, expand and evolve our business. Building team more »

In this wide-ranging role, you will be responsible for providing customer onboarding and tailored training. Providing a detailed knowledge of the system, coupled with a comprehensive understanding of customer needs, will ensure a tailored and world-class service. The ideal candidate will be passionate about showcasing their … technical product knowledge in a customer-centric environment. Main Responsibilities Provide first-class customer service tailored to each customer's need. Plan, manage, and educate customers as they adopt and implement the product as their new invoice management system. Transfer customer learning and development experience … and enhanced features on both the mobile app and web portal products. Work as part of a busy operational team to deliver world-class customer service to all company stakeholders. Maintain and produce operational documentation to a high standard Responsible for Identifying, generating, and communicating product enhancement ideas more »

prospective customers, and residents within the communities we serve. They will be able to take ownership of claims received via multiple channels, including our Customer Operations Team, complete an impact assessment, liaise with the appropriate internal/external departments, validate the claim value, and prepare for authorisation and payment. … Where appropriate, produce an investigation pack to allow for cross-charging Track and manage expenditure of claims • Ensure prompt payment of claims Deliver exceptional customer service Gain a detailed understanding for, reason, claim type, location of what drives claims in to Gigaclear. Such as, but not limited to … property damage, service downtime, and foreseeable or consequential loss. This role is office based across the Customer Operations opening hours of Monday to Friday 8am-8pm, and weekends 10am – 5pm. it is a full time role, 37.5.5hours.per week. Responsibilities; Comfortable to ‘challenge’, ensuring the departmental and wider business more »

Customer Success Executive - Education Our client is a leading software provider selling into schools across the UK; their SaaS-platform allows for school-specific services to be booked and managed by parents/guardians, providing transparency and insight into the students’ activity. They are a fast-growth start-up … and are looking for an Customer Success Executive to support their continuous growth; the Customer Success Executive will be responsible for overseeing an existing set of accounts across the education sector, maintaining long-term relationships with key stakeholders. This is a hybrid role with 2-3 days per … week in their Berkshire-based office. Responsibilities Maintain & develop existing customer accounts, building long-term relationships & providing exceptional customer service Maintain up to date CRM system as well as documenting all account management processes Maintain positive relationships with both internal and external teams e.g. onboarding team, supply more »

Field Service Engineer (Laboratory Robotic Systems) Basic Salary £40,000 - £45,000 Bonus 10% to 20% Company Car Pension Healthcare Life Insurance Phone, Laptop Holidays The Role – Field Service Engineer (Laboratory Robotic Systems) This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for: Service, installation, breakdown, repair and calibration of a wide range of sophisticated medical laboratory automation and life sciences robotic liquid handling systems Support scientific products located at customer sites, including pathology departments, university research, laboratories and pharmaceutical environments Your Background – Field Service Engineer … Laboratory Robotic Systems) To succeed in this exciting role you must be able to demonstrate: Competent background in a customer facing field service engineering capacity, gained within a high value electronics or electro-mechanical capital equipment environment. Qualification in engineering, electronics or a science based subject to a more »

Field Service Engineer (Laboratory Robotic Systems) Basic Salary £40,000 - £45,000 Bonus 10% to 20% Company Car Pension Healthcare Life Insurance Phone, Laptop Holidays The Role – Field Service Engineer (Laboratory Robotic Systems) This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for: Service, installation, breakdown, repair and calibration of a wide range of sophisticated medical laboratory automation and life sciences robotic liquid handling systems Support scientific products located at customer sites, including pathology departments, university research, laboratories and pharmaceutical environments Your Background – Field Service Engineer … Laboratory Robotic Systems) To succeed in this exciting role you must be able to demonstrate: Competent background in a customer facing field service engineering capacity, gained within a high value electronics or electro-mechanical capital equipment environment. Qualification in engineering, electronics or a science based subject to a more »

Field Service Engineer (Laboratory Robotic Systems) Basic Salary £40,000 - £45,000 Bonus 10% to 20% Company Car Pension Healthcare Life Insurance Phone, Laptop Holidays The Role – Field Service Engineer (Laboratory Robotic Systems) This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for: Service, installation, breakdown, repair and calibration of a wide range of sophisticated medical laboratory automation and life sciences robotic liquid handling systems Support scientific products located at customer sites, including pathology departments, university research, laboratories and pharmaceutical environments Your Background – Field Service Engineer … Laboratory Robotic Systems) To succeed in this exciting role you must be able to demonstrate: Competent background in a customer facing field service engineering capacity, gained within a high value electronics or electro-mechanical capital equipment environment. Qualification in engineering, electronics or a science based subject to a more »

support of end user technology throughout Sysco GB. Key to delivering the deployment of new technologies and application upgrades throughout the estate. Promoting excellent customer service, dealing with colleagues in a professional, friendly and helpful manner. We are offering a hybrid working contract with 3 days per week … including MDM, Windows 11 and Apple devices. Provide both onsite and remote 3rd line support for end-users Ability to prioritise workload to ensure service levels are maintained. Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution. Owner of problem … to support the deployment of new technologies. About you: The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11) Teams, Office 365 and Azure. more »

support of end user technology throughout Sysco GB. Key to delivering the deployment of new technologies and application upgrades throughout the estate. Promoting excellent customer service, dealing with colleagues in a professional, friendly and helpful manner. We are offering a hybrid working contract with 3 days per week … including MDM, Windows 11 and Apple devices. Provide both onsite and remote 3rd line support for end-users Ability to prioritise workload to ensure service levels are maintained. Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution. Owner of problem … to support the deployment of new technologies. About you: The successful candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards as well as a technical knowledge of Microsoft product base including client Operating Systems (Windows 10 and 11) Teams, Office 365 and Azure. more »

will be to provide administration support to their key customers, in the role you would be managing/processing the set-up of their customer contracts. You'd be helping to process their customer orders to a billing/invoicing stage as quickly as possible and day-to … interview for this position right away and looking to start this person as soon as possible. Duties to include: Creation and maintenance of accurate customer contracts and records in-time as required using the database. Ensuring all maintenance and system housekeeping is up to date inc. address changes, billing … charges Processing of billing data to enable timely processing of invoices inc. copy charges and final billing. Collecting and compiling readings to use for service billing. Set-up and billing of contracts Invoicing supplies orders once processed inc. consumables. Handling contract queries through to resolution. Invoice Query management inc. more »

Field Service Engineer -Scanning Electron Microscopes- £50K-£53K Including Bonus & Overtime + Car + Excellent Benefits Package including Pension, Private Healthcare, contributions to home Broadband and full, comprehensive and industry recognised product training **An excellent opportunity for a multi-skilled Service Engineer or ex HM Forces Engineer (RAF … join a global market-leading manufacturer of sophisticated scanning electron microscopes, offering full and comprehensive manufacturer’s training** Oxford and Reading The Company – Field Service Engineer, Scanning Electron Microscopes My client is a worldwide leading manufacturer of technically advanced optical, microscopy and electronic visualisation systems, trusted by scientific and … unrelenting commitment to research and development, world class manufacturing facilities and the recruitment of good people central to their future success. The Role - Field Service Engineer, Scanning Electron Microscopes This market leading optical group now seeks to recruit a technically motivated and customer focused Field Service Engineer more »

Field Service Engineer -Scanning Electron Microscopes- £50K-£53K Including Bonus & Overtime + Car + Excellent Benefits Package including Pension, Private Healthcare, contributions to home Broadband and full, comprehensive and industry recognised product training **An excellent opportunity for a multi-skilled Service Engineer or ex HM Forces Engineer (RAF … market-leading manufacturer of sophisticated scanning electron microscopes, offering full and comprehensive manufacturer’s training** Milton Keynes, Buckinghamshire, Bedford and Bedfordshire The Company – Field Service Engineer, Scanning Electron Microscopes My client is a worldwide leading manufacturer of technically advanced optical, microscopy and electronic visualisation systems, trusted by scientific and … unrelenting commitment to research and development, world class manufacturing facilities and the recruitment of good people central to their future success. The Role - Field Service Engineer, Scanning Electron Microscopes This market leading optical group now seeks to recruit a technically motivated and customer focused Field Service Engineer more »

more than a fire and security business; we are an organisation that delivers innovative solutions and leverages new technologies to provide best in class service to our expanding client base. You won't see locks and safes here, but we are proud of our 200-year heritage. Our commitment … wide variety discounts Health & Wellbeing Resources Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence What you will do As a Security Service Engineer you will be involved in attending and undertaking service work of security systems at a range of customers from commercial, domestic, and … be responsible for ensuring their security engineering needs are met Ongoing training will be provided for you How you will do it Provide excellent Customer Service to exceed the expectations and requirements of both the internal and external customers, establishing and maintaining effective relationships with customers. To Service more »

Field Service Engineer -Scanning Electron Microscopes- £50K-£53K Including Bonus & Overtime + Car + Excellent Benefits Package including Pension, Private Healthcare, contributions to home Broadband and full, comprehensive and industry recognised product training **An excellent opportunity for a multi-skilled Service Engineer or ex HM Forces Engineer (RAF … join a global market-leading manufacturer of sophisticated scanning electron microscopes, offering full and comprehensive manufacturer’s training** Oxford and Reading The Company – Field Service Engineer, Scanning Electron Microscopes My client is a worldwide leading manufacturer of technically advanced optical, microscopy and electronic visualisation systems, trusted by scientific and … unrelenting commitment to research and development, world class manufacturing facilities and the recruitment of good people central to their future success. The Role - Field Service Engineer, Scanning Electron Microscopes This market leading optical group now seeks to recruit a technically motivated and customer focused Field Service Engineer more »

Field Service Engineer -Scanning Electron Microscopes- £50K-£53K Including Bonus & Overtime + Car + Excellent Benefits Package including Pension, Private Healthcare, contributions to home Broadband and full, comprehensive and industry recognised product training **An excellent opportunity for a multi-skilled Service Engineer or ex HM Forces Engineer (RAF … market-leading manufacturer of sophisticated scanning electron microscopes, offering full and comprehensive manufacturer’s training** Milton Keynes, Buckinghamshire, Bedford and Bedfordshire The Company – Field Service Engineer, Scanning Electron Microscopes My client is a worldwide leading manufacturer of technically advanced optical, microscopy and electronic visualisation systems, trusted by scientific and … unrelenting commitment to research and development, world class manufacturing facilities and the recruitment of good people central to their future success. The Role - Field Service Engineer, Scanning Electron Microscopes This market leading optical group now seeks to recruit a technically motivated and customer focused Field Service Engineer more »

Closing Date Friday, 21st February 2025 Start Date Monday, 3rd March 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Analytical skills Logical Team working Initiative Patience Qualifications English & Maths GCSE, grade 4 (Essential) About the … the market leader in providing IT and technology based supplier rationalisation, building on a culture of delivering significant cost-savings, innovation solutions and excellent customer service as part of the process. ASM Technologies are a multi-national business with offices in Paris, Dusseldorf and a head office and … support a fulfilment infrastructure across 4 continents and 55 countries globally. With unparalleled channel expertise across a wide range of technology commodities, high quality customer service and continuous improvement, we help our customers control operating costs and create a more dynamic interface with the global market. more »

FIELD SERVICE ENGINEER (ENTRY LEVEL) Our client are a global diagnostic company and are looking for an enthusiastic, motivated, and customer-focused Field Service Engineers to join our Technical Service team. This is an entry-level, full-time, permanent role, perfect for recent graduates or individuals … engineering careers. The position is available for candidates based in the South (M40 corridor, between London and Birmingham). Your Mission As a Field Service Engineer, you will play a key role in supporting customers by providing technical assistance and troubleshooting. Your responsibilities will include: Resolving first or second … level customer inquiries related to the company diagnostic solution. Assisting with troubleshooting and escalating complex issues to senior engineers. Managing Return Material Authorization (RMA) processes with customers and partners. Engaging with customers regularly to understand their challenges and offer solutions. Ensuring quick and effective resolutions to customer needs more »