1 to 25 of 109 Customer Service Jobs in the Thames Valley

Customer Service Manager - Education Our client is a leading software provider selling into schools across the UK; their SaaS-platform allows for school-specific services to be booked and managed by parents/guardians, providing transparency and insight into the students’ activity. They are a fast-growth start … up and are looking for an Customer Service Manager to support their continuous growth; the Customer Service Manager will be responsible for overseeing an existing set of accounts across the education sector, maintaining long-term relationships with key stakeholders. This is a hybrid role with … days per week in their Berkshire-based office. Responsibilities Maintain & develop existing customer accounts, building long-term relationships & providing exceptional customer service Maintain up to date CRM system as well as documenting all account management processes Maintain positive relationships with both internal and external teams e.g. onboarding more »

with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software. Customer Operations Director PURPOSE OF THE JOB: The Customer Operations Director is responsible for leading and optimising the end-to-end customer journeys … across IMServ, ensuring operational excellence and outstanding customer experience. This role oversees customer interactions, excellent service delivery, and compliance, ensuring the organisation delivers high-quality and efficient services. This role requires strategic leadership, agile process improvement, and cross-functional collaboration to drive efficiency, customer satisfaction, and … business growth. MAIN ASSIGNMENTS: Customer Experience & Support: Lead and develop customer service teams, ensuring exceptional service delivery and responsiveness and excellence. Develop and implement customer service policies, procedures, and best practices. Monitor customer feedback, analyse trends, and drive continuous improvements. Ensure resolution of more »

Customer Service Engineer - Imaging Equipment - Field based Competitive base salary + company car + bonus + overtime (£45,000 OTE - Year 1) Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of … the-art medical imaging equipment and address customer needs promptly and professionally. This is a field role with considerable independence travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period. What are my responsibilities? Work in … cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products. Ensure material parts are processed in accordance with policy Maintain all test equipment, tools and company property in more »

Customer Service Engineer - Imaging Equipment - Field based Competitive base salary + company car + bonus + overtime (£45,000 OTE - Year 1) Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of … the-art medical imaging equipment and address customer needs promptly and professionally. This is a field role with considerable independence travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period. What are my responsibilities? Work in … cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products. Ensure material parts are processed in accordance with policy Maintain all test equipment, tools and company property in more »

Job Title: Field Service Engineer Location: Home Counties (ideally around Slough, Amersham, Watford or close to M40/M4/M1) Salary: £33,000 - £37,000 per annum plus pension/company vehicle/overtime depending on experience Job Type: Full time, Permanent Please Note: Applicants must be authorised … to work in the UK Your Next Challenge could be with Olympic Gymnasium Services! Do you have excellent customer service skills, are good at problem-solving and repairing items, take pride in your work and enjoy variety and challenge? If so you could join our team and develop … a varied and exciting career with us as a Field Service Engineer! What do we do? Olympic Gymnasium Services carry out safety inspections, maintenance, repairs, refurbishment and installation of sports, PE and playground equipment for schools and colleges and for PT equipment at MoD bases. We carry out a more »

than 300,000 tours, activities, and experiences worldwide. The Data, Martech & Experimentation team is at the heart of Viator's ability to scale, drive customer satisfaction, and optimize operations through data-driven, AI-powered, and highly efficient platforms . We are looking for an experienced Senior Director of Product … to lead our internal platforms across Data, Machine Learning, Experimentation, Martech, and Customer Service . This role has the option to work from one of our European offices (Oxford, London, Lisbon, or Krakow) or to be fully remote with regular travel to offices for collaboration. What You Will … Do Lead key initiatives across Viator's internal platforms including Data, Machine Learning, Experimentation, Martech, and Customer Service . Manage a team of Product Managers across multiple platform domains, ensuring alignment and collaboration across Product, Engineering, ML/AI, and Analytics. Drive a strategic vision for internal platforms more »

Service Desk Analyst £28,000 - £32,000 with excellent benefits, including annual bonus and other financial incentives. Milton Keynes, office based. Monday - Friday: 8am-4pm, 10am-6pm, and 2pm-10pm - Rota Basis You will play a critical role in providing top-tier technical support to end-users, acting as … resolve tickets efficiently, ensuring customers receive timely and accurate solutions. Your work will directly contribute to maintaining high levels of user satisfaction through exceptional customer service, technical troubleshooting, and ticket management. This is a first line role, with the emphasis on ticket management/customer experience. As … a Service Desk Analyst, some of your duties will include: Ticket Management & Triaging: First point of contact for technical assistance. Categorise and prioritise tickets (hardware, software, network). Ensure timely updates and follow-ups. Incident & Request Handling: Log, track, and resolve incidents. Troubleshoot common issues; escalate when needed. Provide more »

Proficiency in Microsoft Windows and Microsoft Office products. While not essential, workplace experience or exposure to hardware and software support would be desirable. Strong customer service skills, with the ability to communicate effectively and empathetically with end-users. Your Training with Baltic: This apprenticeship provides the skills, qualifications … exposure to infrastructure and/or database management. Bespoke Modules: Confident Communication - Enhance communication through self-awareness, body language, voice control, and digital skills, Customer Service Fundamentals - This course covers customer service essentials: understanding customers, product knowledge, conflict resolution, interpersonal skills, and self-improvement. Next Steps more »

Are you a good communicator with a passion for helping others? We're looking for a Customer Service Coordinator to join our client's team based in Witney. As a key member of the team, you will interact closely with customers, ensuring excellent service and seamless support … A problem solver who approaches challenges with a can-do attitude. If you're ready to take on an exciting role and provide excellent customer service, we'd love to hear from you! If you would like to know how we will store and process your data, please more »

Service Manager | Didcot | £50,000pa - £65,000pa plus benefits: MARS has partnered a pioneering specialist manufacturer based in South Oxfordshire to support their recruitment of a Service Manager . This is a fantastic opportunity for a Service Manager to join a globally renowned supplier of high-precision … micromachining and imaging systems. The Service Manager will be responsible for the delivery of world-class service and support to their customers through effective management of a team of international service engineers. The role: The Service Manager will be responsible for the Service Engineering team … ensuring they are motivated, work collaboratively and have required training and development needs met. You will plan, allocate, and monitor work of the service engineering team, ensuring that they are delivering within SLA’s, against quality standards and costs. You will act as a primary point of contact for more »

Customer Success Executive - Education Our client is a leading software provider selling into schools across the UK; their SaaS-platform allows for school-specific services to be booked and managed by parents/guardians, providing transparency and insight into the students’ activity. They are a fast-growth start-up … and are looking for an Customer Success Executive to support their continuous growth; the Customer Success Executive will be responsible for overseeing an existing set of accounts across the education sector, maintaining long-term relationships with key stakeholders. This is a hybrid role with 2-3 days per … week in their Berkshire-based office. Responsibilities Maintain & develop existing customer accounts, building long-term relationships & providing exceptional customer service Maintain up to date CRM system as well as documenting all account management processes Maintain positive relationships with both internal and external teams e.g. onboarding team, supply more »

Customer Success Agent - Maidenhead - Up to £30K Great opportunity for someone from a Customer-service, Technical Support or Account Management background! This fast growing technology company who invest in their staff is looking for a Junior Customer Success & Support Agent to join their team. In this … the most value from the company's products, and help strengthen relationships. This is a non-sales role, but you may have experience in customer service, Sales & Account Management, or client success from a different company. What they're looking for: ?? Enthusiastic and great at building relationships ?? Comfortable … speaking with clients and problem-solving ?? Eager to learn and grow within the technology & software industry ?? Commercial experience in account management, customer success, or a similar client-facing role ?? A background in SaaS or IT is a bonus but not essential This is an exciting opportunity to develop your more »

We are seeking a Customer Service Advisor for a friendly well-established company near Long Hanborough. Key Responsibilities: Answering customer queries via phone, email & live chat Complaint handling Processing orders & returns Providing technical support Raising engineer visits Liaising with field engineers The ideal candidate will be f more »

arisen for a 2nd Line IT Support Engineer to join our client. This role is perfect for someone with a passion for technology, strong customer service skills, and experience providing remote and onsite support. Key Responsibilities Provide 2nd Line support for Windows 10/11, Office 365, and … and working to SLAs Understanding of basic networking (TCP/IP, DNS, DHCP, VLANs) Excellent problem-solving skills and ability to work independently Strong customer service and communication skills If you are interested in this role and would like to understand more then please click apply. more »

Account Manager - Software/Saas - Maidenhead - Up to £30K Great opportunity for someone from a Customer-service, Technical Support or Account Management background! This fast growing technology company who invest in their staff is looking for a Junior Customer Success & Support Agent to join their team. In … the most value from the company's products, and help strengthen relationships. This is a non-sales role, but you may have experience in customer service, Sales & Account Management, or client success from a different company. What they're looking for: ?? Enthusiastic and great at building relationships ?? Comfortable … speaking with clients and problem-solving ?? Eager to learn and grow within the technology & software industry ?? Commercial experience in account management, customer success, or a similar client-facing role ?? A background in SaaS or IT is a bonus but not essential This is an exciting opportunity to develop your more »

affected by their acts or omissions. Professional understanding of the business requirement, KPI aware and excellent standards. Key Activities Provide a high level of customer service in the test centres at all times. Ensure candidate needs are met with understanding and respect. Maintain professional relationships with client representatives. … testing atmosphere in the centre. Undertake reasonable additional duties to ensure the smooth running of the test centre. Essential Experience & Qualifications Experience in a customer facing role. Experience of coordinating and administering activities of a team. Strong administration and reporting skills. Able to function as a representative and professional … contact point for internal and external stakeholders. Exceptional customer service skills. Strong communication skills both written and verbal, in both technical and functional areas. Able to work independently as well as part of a team. Must enjoy working with people, be comfortable in a quiet environment, have effective more »

in their role/work function. Professional understanding of the business requirement, KPI aware and excellent standards. Key Activities Provide a high level of customer service in the test centres at all times. Ensure candidate needs are met with understanding and respect. Maintain professional relationships with client representatives. … testing atmosphere in the centre. Undertake reasonable additional duties to ensure the smooth running of the test centre. Essential Experience & Qualifications Experience in a customer facing role. Experience of coordinating and administering activities of a team. Strong administration and reporting skills. Able to function as a representative and professional … contact point for internal and external stakeholders. Exceptional customer service skills. Strong communication skills both written and verbal, in both technical and functional areas. Able to work independently as well as part of a team. Must enjoy working with people, be comfortable in a quiet environment, have effective more »

IT Apprentice, you will play a pivotal role in their team, responsible for troubleshooting IT issues, logging tickets via a ticketing system, providing exceptional customer service and so much more. This role presents a unique opportunity to enhance your IT skills and kick-start a rewarding career in … the Job: Supporting customers on a 1st line helpdesk for IT queries via calls, emails and their in-house ticketing system Provide 1st class customer service to clients over the phone Look to drive continuous improvement to team processes and procedures Carrying out hardware-related tasks Achieve and … Cycle to Work scheme Life assuranc Tech scheme Desired Qualities, Skills and Knowledge: An interest and passion for IT. Motivated to learn and grow. Customer care skills. Ability to build good relationships with others. A basic understanding of how to use Microsoft Office/O365 applications. Organisation and time more »

Production Technology Engineer/Technician leading film and television production company is looking for an onsite IT Support Specialist with a passion for excellent customer service with good IT Support experience including Mac. Google workspace and general Windows Support.. The Production Technology Engineer be providing technical support and … support skills, friendly personality and clear and confident communications skills. Skills and Experience required : Skilled versatile IT Support Specialist with a passion for excellent customer service, providing on site in person support face to face. Good IT Support experience including mainly Mac MacOS, with some windows, Google workspace more »

desktop support (Mac & Windows) Excellent communication skills both written and verbal, flexibility in concepts and action, able to handle aggressive mission critical deadlines. Excellent customer service with good IT Support experience including Mac. Google workspace and general Windows Network Support. background Experience providing technical support and troubleshooting services … Technology Preferred OR equivalent work Roles & Responsibilities: To act as liaison between the film Production Technology team and the Production office, ensuring high quality customer service and communication. Work with Production Technology leadership to outline a show plan that fulfils both Lucasfilm and production specific requirements. Lead IT … mechanisms with a focus on clear communication, and an attitude of service. Oversee support triage to ensure all requests are answered in accordance with service level agreements; help prioritise as needed, & serve as a point of escalation for support requests. Integrate with corporate and local network and core teams more »

reporting, and provision of replenishment services ensuring stock levels are maintained. The role is responsible for responding to requests for equipment according to agreed service standards. Supporting and assisting operational teams with site visits for inventory audit to validate the status of assets and coordinating receipt and dispatch of … ineligible because the role does not meet the necessary salary thresholds. Main duties of the job Key Responsibilities Delivery of the IT Asset Management Service covering all customers. Develop and maintain strong customer relationships. Ensure all activities carried out by the team follow NHS standards, regulatory, and local … policies for security and control of data bearing assets. Ensure support for continuity of service, deployment and availability of equipment for clinical and business administration systems as agreed with customers. About us SCW is committed to our process of redeployment of at-risk members of our existing workforce to more »

requires direct interaction with clients to ascertain and fulfill their AV needs, ensuring all technical requirements are addressed with precision and professionalism. Training and Customer Service: A key aspect of this position is to educate end-users on the comprehensive functionalities of our systems. You will provide hands … on training and superior customer service, enhancing user engagement and satisfaction. Essential Skills and Qualifications: We are looking for a candidate with a strong background in AV technology, particularly in the with Dante, Logitech, Shure , Teams , Digital Signage , Networking knowledge (Beneficial) If you are experienced in AV engineering more »

Field Service Engineer Join the team! Join our client’s dynamic team as a Field Service Engineer and play a crucial role in delivering cutting-edge power management solutions to their customers. You'll be at the forefront of energy optimisation technology, working with transformers, voltage optimisation systems … and battery energy storage systems. Key Responsibilities for the Field Service Engineer Perform installation, commissioning, maintenance, and troubleshooting of electrical systems at customer sites Conduct comprehensive surveys, inspections, and testing to ensure optimal system performance Diagnose and resolve complex technical issues using your expertise and analytical skills Work … directly with clients to understand their specific requirements Provide customised solutions that address unique client needs Ensure exceptional service delivery that builds lasting client relationships Maintain detailed and accurate service records of all performed work Complete necessary documentation for installations and handovers Adhere to safety guidelines and industry more »

IT Service Desk Support (2nd Line) Full time, office-based role (night shift is worked from home) 24/7 Operation so you must be able to work shifts! Up to £28,000 plus 20% shift allowance and excellent benefits. (based on 28k basic, you would earn … per annum including the shift allowance) As Service Desk Operator, you will be working for a global organisation, assisting with the roll out of network equipment across various customer sites in the UK and Europe. The role primarily involves the receipt of incident notifications from customers or network … ll be working as part of a friendly and well-established team. This would suit someone who has worked in an IT support/Service desk role previously. In this job, your duties will include: Log and own customer incidents Update incidents with detailed and relevant information in more »

Customer Success Engineer AI-Powered Software Development ?? Remote (Monthly visits to Oxford) ?? Up to £40,000 + Share Options ?? Company Size: 60 Are you a software-savvy professional with a passion for helping customers succeed? Do you enjoy working with cutting-edge AI technology that is transforming the way … software is developed? If you're looking for the next step in your career in Customer Success, Solution Engineering, Product Management, or Product Engineering , this role could be perfect for you! This company is pioneering AI-powered solutions that enable developers to write better, faster, and more efficient code … big plus!) ? Strong understanding of SDLC and DevOps best practices ? Excellent communication skills ability to engage with developers & senior technical leaders ? Experience in a customer-facing technical role (Customer Success, Solutions Engineering, Technical Consulting) ? Familiarity with CI/CD tools (Jenkins, GitHub Actions, GitLab Pipelines, etc.) ? Ability to more »