1 to 25 of 86 Customer Service Jobs in the Thames Valley

Customer Service/Technical Support Advisor with a confident telephone manner, good communication, listening and accurate data capture skills is required for a well-established company based in Thame, Oxfordshire. NO PREVIOUS EXPERIENCE REQUIRED FULL TRAINING PROVIDED Once trained you will provide remote support to bars, pubs and … 8am and 6pm with Rotational Weekends and Bank holidays (with time in lieu) JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service/Technical Support Advisor with a confident telephone manner, good communication and listening skills and accurate data capture skills. As the Customer Service/Technical Support Advisor you will provide an exceptional customer experience for all customers and stakeholders by becoming a product and technical expert, once youve completed your training. The Customer Service/Technical Support Advisor will spend time in the field and office with more »

Are you a Customer Service Advisor - Sage looking for a new position? My client, based in Milton Keynes, Buckinghamshire, have an excellent opportunity for a Customer Service Advisor - Sage to join their rapidly growing team. They are seeking a highly motivated and meticulous Customer Service … point of contact for customers, seeking assistance with their systems and solutions. You will deliver expert advice, co-ordinate technical issues, and provide exceptional service across various communication channels, ensuring that the customers maximise the benefits of their innovative products. Requirements/Responsibilities for this Milton Keynes, Buckinghamshire role … Respond to customer inquiries about lighting control systems via phone, email, live chat, and other platforms. Provide product information and co-ordinate technical guidance related to lighting controls, dimming systems, sensors, and automation solutions. Assist customers with their orders and advise when orders are despatched. Keep records of customer more »

the company? On offer for the Support Engineer is an exciting opportunity to join a dynamic team dedicated to providing exceptional technical support and customer service in the automotive and Motorsport industries. The company prides itself on fostering a supportive environment with ample growth opportunities, ensuring you can … your skills and advance your career as part of a forward-thinking organization. In this role, the Support Engineer will be responsible for resolving customer issues promptly and effectively, demonstrating strong problem-solving abilities and a customer-centric approach. They will also contribute to product testing efforts to … ensure high-quality performance and reliability, making a valuable impact on our service delivery and product excellence. The Support Engineer is ideally someone with a passion for delivering exceptional customer service, possessing strong problem-solving skills, and a keen attention to detail. They should thrive in a more »

the company? On offer for the Support Engineer is an exciting opportunity to join a dynamic team dedicated to providing exceptional technical support and customer service in the automotive and Motorsport industries. The company prides itself on fostering a supportive environment with ample growth opportunities, ensuring you can … your skills and advance your career as part of a forward-thinking organization. In this role, the Support Engineer will be responsible for resolving customer issues promptly and effectively, demonstrating strong problem-solving abilities and a customer-centric approach. They will also contribute to product testing efforts to … ensure high-quality performance and reliability, making a valuable impact on our service delivery and product excellence. The Support Engineer is ideally someone with a passion for delivering exceptional customer service, possessing strong problem-solving skills, and a keen attention to detail. They should thrive in a more »

time Sales/Logistics Administrator based at our Reading office. As part of a small team your role will assist the various steps in customer order fulfilment and customer service. This will involve some data entry, dealing with incoming materials, product despatch and logistics. In addition, you will … be required in customer service dealing with incoming customer calls of new and existing clients. Part of the role will be processing and monitoring customer returns. You should demonstrate excellent verbal and written communication skills with a focus on attention to detail an ability to be … processing Incoming materials processing, checking in and despatch Liaison with logistics partners relating to product import and domestic delivery Handling incoming calls, assisting with customer service Providing customer service role via incoming phone calls & email Working with customers and suppliers on RMA (return material) Managing an more »

Job Title: Audio Visual Technical Supervisor Salary: £45,000 - £65,000 (Depending on experience) Type: Full-Time, Permanent Reports to: Service Delivery & Operations Manager Main Purpose of the Role We are seeking an experienced Senior AV Professional to join our client in their Service & Support division. This role … involves providing expert technical support to both onsite and field engineering teams, as well as offering guidance to their service desk and valued clients. You will be responsible for reviewing field engineering reports, offering next-step recommendations, estimating timeframes, and advising on required hardware and skill sets. Staying up … to-date with technological advancements is crucial, as you will ensure that the service team remains well-trained on all supported products. Success in this role will require strong technical expertise, excellent time management, customer service skills, and a commitment to meeting service level agreements (SLAs more »

IT Service Management Analyst/Service Manager IR35: In Scope Location: 1 or 2 days per week onsite, local office Duration: 5 months Our very large public sector client seeks a generalist Service Management/Service Manager profile to assist with Operational Resilience, Service Continuity … of services and the population of data and strategy from the recommendations of a recent audit. Looking at the impact of a high priority service disruption and the resulting triage, whilst looking back to date on a CMDB. Recommending actions from an audit. Service data access Mapping of … services Service data access Establishing a mechanism for storing service data Problem management - Build out Major incident management - Build out Ensuring data is accurate to be transferred to service management | IT operations management | customer service management. Nice to have: Playbook experience - delivering Major Incident Management more »

Proficiency in Microsoft Windows and Microsoft Office products. While not essential, workplace experience or exposure to hardware and software support would be desirable. Strong customer service skills, with the ability to communicate effectively and empathetically with end-users. Your Training with Baltic: This apprenticeship provides the skills, qualifications … exposure to infrastructure and/or database management. Bespoke Modules: Confident Communication - Enhance communication through self-awareness, body language, voice control, and digital skills, Customer Service Fundamentals - This course covers customer service essentials: understanding customers, product knowledge, conflict resolution, interpersonal skills, and self-improvement. Next Steps more »

Role: IT Service Management Analyst Location: Reading Duration: 5 months Working pattern (Hybrid,1 or 2 days per week) Note-According to client preference we can accept ILR holders and British Citizens only. Our very large public sector client seeks a generalist Service Management profile to assist with … Operational Resilience, Service Continuity Managemente (SCM), Integration with ITIL and Incident Response. Looking at ‘discovery’ of service and the population of data and strategy from the recommendations of a recent audit. Looking at the impact of a high priority service disruption and the resulting triage, whilst looking … back to date in a CMDB. Recommending actions from an audit. Service data access Mapping of services Service data access Establishing a mechanism for storing service data Problem management – Build out Major incident management – Build out Ensuring data is accurate to be transferred to service management more »

Service Desk Analyst – Hybrid Working Location: Milton Keynes (Tilbrook, near to Red Bull Racing HQ) Salary: £24,000 per annum + benefits + £150 additional weekend pay Working Hours: After the probation period, you will fall into a shift pattern of 7am-3pm or 11am-7pm, including 1 in … weekends Are you passionate about delivering exceptional customer service while growing your technical skills in a progressive, supportive environment? If so, this could be your perfect opportunity. Our client, a world-class security and digital transformation solutions provider , works with some of the UK’s most secure clients … including the MoD, Police, and Government , as well as overseas and private sector companies. They’re looking to grow their collaborative Service Desk Team with an enthusiastic Service Desk Analyst . What’s in it for you? Hybrid working: Start office-based during training, then enjoy a hybrid more »

We are currently recruiting for a team leader for one of Computacenter`s largest and most prestigious Managed Services covering 20 countries. The UK service delivers support to end users across 5 UK locations with the main user base being in Milton Keynes. You will be based in Milton … Keynes but with travel required to other customer locations in the UK when needed. The successful candidate will have a track record of leading IT services teams, achieving KPIs and SLAs and managing service improvements resulting in a first class customer experience. What youll do Lead and … manage a team of engineers to deliver the required contractually compliant service to a customer(s) Lead daily huddles Engage with CC service managers and customer stakeholders to ensure service is running smoothly Use reporting to understand data and performance indicators to drive service more »

exciting, engaging, fast-paced environment, surrounded by a friendly and supportive team who are all connected through their passion for delivering the very best customer experience. No two days are ever the same, which is part of the fun, however we can give you an idea of what's … in store for you Customer Service - through your passion for our products, you'll be delivering an exceptional customer experience to all our customers, from helping them find the perfect product to helping them complete their purchase at the till. Brand Bra Experience - providing our brand bra … retail - You have a passion for all things retail whether it be front or back of house, ultimately creating a unique experience for every customer is your favourite thing to do. Love the customer - You have a keenness to learn and develop your customer service skills more »

cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners. Job Title: Service & Solution Technician Location: Field Based Salary: Competitive Full time/Permanent/Hybrid working/Flexible/Weekends required Hiring in the following areas … No previous experience needed: We provide full training in the installation and maintenance processes We want candidates to deliver seamless client-centric service. Our Service & Solution Techs play a significant role in our operational delivery. Our Techs are the face of Kantar to our panelists, representing Kantar to the … installation and maintenance processes and deliver seamless client-centric service. Tasks & Responsibilities Install and maintain metering equipment and software in panel homes. Provide outstanding customer service, professionalism and be part of a team that delivers a standout experience for our panel members. Educate and encourage panel members in more »

PERMANENT SERVICE & SUPPORT ENGINEER – MILTON KEYNES – 28- 32K + bonus Due to expansion we are recruiting for a new, exciting position in which you can contribute to the success of the organisation So lets start with the good stuff:- Standalone role with the freedom to make the job your … and working Monday – Friday 9am – 5pm (1 hour for lunch) Daily duties are likely to involve:- Overseeing the department where the highest level of customer service is paramount. Support with technical product repair queries over the phone but also possibly face to face locally if required Reviewing and … from you: Similar experience in an electronic engineering role Excellent communication skills, both verbally and written Be able to demonstrate a high level of customer service Dexterity and an interest in diagnosing/troubleshooting to establish suitable solutions Curious mindset with the ability to learn Flexibility to pick more »

and then supporting that talent to grow with us. Right now, we are looking for an ambitious technical support professional with a passion for customer service excellence who wants to take their career to the next level and make a real difference to our customer base. The … Person You will need a passion for customer service excellence. You enjoy interacting with customers, thrive on solving technical problems, and are driven by a desire to learn and enhance your knowledge and capabilities. You communicate well at all levels and through all channels. As part of a more »

Job Title: 1st/2nd Line Support Engineer Location: Oxford (hybrid) Industry: Managed Service Provider (MSP) Salary: £25,000- 30,000 per annum About the Role: We are currently recruiting for a 1st/2nd Line Support Engineer to join a dynamic and fast-paced Managed Service Provider … and playing a key role in supporting day-to-day IT operations. As an IT Support Engineer, you will be responsible for resolving escalated service desk tickets and troubleshooting a variety of hardware and software issues. This role requires strong problem-solving skills, a passion for customer service … maintenance of hardware and software systems, both remotely and on-site. Client Interaction: Act as a technical point of contact for clients, providing excellent customer service and keeping them informed on the status of their issues. Collaboration: Liaise with 2nd line support engineers and other team members for more »

Job Title: 2nd Line Support Engineer Location: Oxford (onsite full-time) Industry: Managed Service Provider (MSP) Salary: Up to £35,000 per annum About the Role: We are currently recruiting for an experienced 2nd Line Support Engineer to join a dynamic and fast-paced Managed Service Provider (MSP … playing a key role in supporting day-to-day IT operations. As a 2nd Line Support Engineer, you will be responsible for resolving escalated service desk tickets and troubleshooting a variety of hardware and software issues. This role requires strong problem-solving skills, a passion for customer service … maintenance of hardware and software systems, both remotely and on-site. Client Interaction: Act as a technical point of contact for clients, providing excellent customer service and keeping them informed on the status of their issues. Collaboration: Liaise with 3rd line support engineers and other team members for more »

Job Title: 2nd/3rd Line Support Engineer Location: Oxford (hybrid) Industry: Managed Service Provider (MSP) Salary: £36,000- 40,000 per annum About the Role: We are currently recruiting for an experienced 2nd/3rd Line Support Engineer to join a dynamic and fast-paced Managed Service … playing a key role in supporting day-to-day IT operations. As a 2nd Line Support Engineer, you will be responsible for resolving escalated service desk tickets and troubleshooting a variety of hardware and software issues. This role requires strong problem-solving skills, a passion for customer service … maintenance of hardware and software systems, both remotely and on-site. Client Interaction: Act as a technical point of contact for clients, providing excellent customer service and keeping them informed on the status of their issues. Collaboration: Liaise with 3rd line support engineers and other team members for more »

troubleshooting issues, and ensuring a seamless user experience. This role requires excellent communication skills, strong problem-solving abilities, and a passion for delivering outstanding customer service. Key Responsibilities Serve as the initial point of contact for client inquiries and technical support requests via phone, email, and ticketing system. Provide … the different Products they are subscribed to. Document client interactions, issues, and resolutions in the helpdesk ticketing system. Collaborate with internal teams, including Development, Customer Success, and Onboarding to identify and resolve software bugs and issues. Assist in the creation and maintenance of support documentation, including FAQs and troubleshooting … guides. Continuously seek opportunities to enhance the customer support experience and streamline processes. Career Progression Overall, career progression in this field is often based on a combination of technical expertise, customer service skills, leadership abilities, and a proactive approach to professional development. Employees who consistently demonstrate value more »

client is an independent Ricoh and Develop dealer established in 1988. They are a small, self-motivated, friendly team who strive to provide excellent customer service to their client base. It is an exciting time to join them as they are looking to push more into the software … Papercut and Equitrac, but they want to move this on further with the recruitment of the right person. Job Description: To provide a technical service to customers, including installation, maintenance and repair of equipment. Ensure our customers receive the level of service expected and receive good communication at …/or Konica Minolta products up to the most recent models. Excellent knowledge of mechanical/electrical engineering. A minimum of 5 years Field Service Engineer experience. Proven fault-finding technique. IT literate with networking experience in both Windows and Mac based environments. Experience and understanding of Papercut. Excellent more »

Applications Supervisor . As Applications Supervisor you will be required to motivate, train and plan resource in order to deliver a streamlined and positive customer service experience for our key stakeholders. The Applications Supervisor will be responsible for maintaining a reputation for excellence by providing a first-class … service and ensuring the team delivers accurate and right first time information to all enquirers in line with department targets. The team are highly motivated in processing membership applications for students and members from other professional bodies. Benefits for an Applications Supervisor 35-hour week Hybrid working after training … and right first time response within the team through internal knowledge bank and web resources. Plan and organise workload and resource to deliver excellent service across all channels Key skills for an Applications Supervisor Exceptional customer service skills and proven experience in resolving complaints Strong IT skills more »

In this role, you will handle customer questions, provide product details, troubleshoot issues, and deliver excellent support. A passion for cars and experience in customer service are essential. Responsibilities: Use your automotive knowledge or experience to support customers. Communicate clearly, both in writing and on the phone. … Apply your customer service background. Use logical thinking to solve problems. Work with a positive, team-oriented approach. Hold a valid, clean UK driving license. Key Skills: Proven experience in customer support, especially in tech or automotive. Familiarity with vehicle data collection methods. Knowledge of product testing more »

FCDO Services Head of Service and Technology Platforms Salary: £58,123 - £60,976 plus £1,750 location allowance and excellent benefits, including Civil Service pension Basis: Full time Location: Based at Hanslope Park near Milton Keynes, with the flexibility of hybrid working depending on business need. Free shuttle … Milton Keynes and Hanslope Park Reference: 7040 This is your chance to use your expertise in a role that means more. As Head of Service and Technology Platforms, youll work with a range of tools, networking and remote-working technologies. Youll strategically lead and develop an operational team and … service, with a deep focus on customer satisfaction. Its complex work with fascinating customers. And it couldnt be more important. At FCDO Services, we protect the UKs interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a more »

Sales Growth: Drive upselling and cross-selling opportunities across a full range ofservices and solutions. ? CRM Management: Maintain accurate records of sales activities and customer interactions. ? Customer Service: Deliver excellent customer support, ensuring satisfaction andretention. ? Collaboration: Work with internal teams, including technical support and marketing,to … collaborative work environment. ? Free parking. ? Christmas shutdown. ? 25 days holiday, plus public holidays, with the option to earn additional holidays after 3 years of service (maximum of 5 days). ? Opportunity to participate in social and charity events. ? Flexible working environment. Ready to take the next step in your more »

Configuration, support and troubleshooting services in the Wintel environment Providing basic desktop support, offering simple fixes and fixing known errors Provide effective and efficient customer service to the customer Communicate with the customer keeping them informed progress to avoid escalations Becoming hardware and software skilled and … laptop technologies and windows operating systems Desire to further your career in desktop support in a corporate setting To be eligible for SC clearance Customer focussed, happy to provide great service to users in a professional environment Adaptable and welcoming of change and communicating change to customers Great … customer facing skills with the ability to build rapport with customers at all levels Ability to develop technical skills. more »