1 to 25 of 1,219 ITIL Jobs in the UK

knowledge of Database AdministrationExperience in project management and knowledge of planning/management methods with particular reference to PRINCE 2.Experience of working in an ITIL based environment with an emphasis on project management, change control, incident management, customer service and service delivery.Knowledge of Health Informatics Functions and National IT ProgrammesKnowledge More ❯

of influencing and presenting to external customers Ability to meet challenging targets within tight deadlines Understanding of Service Management best practices frameworks such as ITIL Exposure to operational management within a critical environment Effective troubleshooting and analytical skills and ability to manage complex and technical projects Ability to collaborate with More ❯

complex technical issues in language suitable for business stakeholders Passion for customer service, understands the value of delivering quality service to users Desirable skills ITIL Service Management Certification or equivalent Experience of working with outsources, offshore, 3rd party services Basic understanding of application design and application security concepts Experience of More ❯

a team environment and collaborate with colleagues Desirable - Previous experience in IT support or a customer service role - IT-related certification (e.g., CompTIA A+, ITIL Foundation) - Relevant IT degree or equivalent experience Other organisations may call this role IT Helpdesk Technician, 1st Line Support Technician, Technical Support Engineer, or Service More ❯

Strong documentation and technical writing abilities. Ability to work effectively both independently and as part of a team. Experience with change management processes and ITIL practices. Customer-focused mindset with strong service delivery orientation. Ability to balance security requirements with operational needs. Proactive approach to service improvement and innovation. Ability More ❯

simultaneously Be flexible in their approach to travel and projects undertaken Be driven to learn new tech and self-improve A strong understanding of ITIL best practice and frameworks Technical Skills - Essential Microsoft Windows Strong working knowledge of Windows Server Environments DNS and DHCP Deep working knowledge of Active Directory More ❯

security assessments, penetration tests, vulnerability scans, and assess organization cybersecurity maturity complying with frameworks and regulations such as COBIT, NIST (800-53, cybersecurity), ISO, ITIL, PCI, GLBA, GDPR, HIPAA, and other data privacy and security standards and regulations. Provide internal customer support via assigned tickets for security-related issues, while More ❯

SQL DB Azure Monitor, Application Insights Microsoft 365 Experience working with custom internally-developed applications and interacting with development teams preferred. Fundamental knowledge of ITIL, or other IT Service Management methodology framework, and 3+ years experience working in an environment with: Adherence to formal change management processes Delivery of services More ❯

Working directly with customers to gather requirements, design solutions, build proof of concept and implement those solutions Operating within a structured environment such as ITIL and ISO 20000 IT Service Management. This will also include documentation such as the development of designs, processes, and procedures Being the focal point for More ❯

Working directly with customers to gather requirements, design solutions, build proof of concept and implement those solutions Operating within a structured environment such as ITIL and ISO 20000 IT Service Management. This will also include documentation such as the development of designs, processes, and procedures Being the focal point for More ❯

Working directly with customers to gather requirements, design solutions, build proof of concept and implement those solutions Operating within a structured environment such as ITIL and ISO 20000 IT Service Management. This will also include documentation such as the development of designs, processes, and procedures Being the focal point for More ❯

Working directly with customers to gather requirements, design solutions, build proof of concept and implement those solutions Operating within a structured environment such as ITIL and ISO 20000 IT Service Management. This will also include documentation such as the development of designs, processes, and procedures Being the focal point for More ❯

Working directly with customers to gather requirements, design solutions, build proof of concept and implement those solutions Operating within a structured environment such as ITIL and ISO 20000 IT Service Management. This will also include documentation such as the development of designs, processes, and procedures Being the focal point for More ❯

Operating Systems, Windows Active Directory and Entra ID, VMware/Hyper-V Currently holds SC or above clearance level. Has a good understanding of ITIL Service Operations; Incident, Request, Problem & Change Management as it relates to a support role Able to communicate clearly with peers as well as management Self More ❯

experience in incident management and stakeholder engagement. Ability to work in a fast-paced IT environment, adapting to changing priorities and technologies. Knowledge of ITIL best practices is beneficial but not essential. More ❯

equivalent in Maths and English - IT certificated desirable but not essential. - Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management More ❯

towards a professional qualification in IT or a related degree (preferred) Strong knowledge of desktop and server platforms (essential) Proven experience operating in an ITIL framework (essential) Strong understanding of IT infrastructure and technical diagnostic skills (essential) Strong customer service skills (essential) Proven experience in knowledge sharing and creating knowledge More ❯

/IP, DNS, DHCP, NTP, etc.). Familiarity with IT Service Management (ITSM) tools, preferably ServiceNow. Familiarity with Agile/Scrum methodologies. Knowledge of ITIL/ITSM principles and best practices. Excellent analytical and problem-solving skills. Exceptional communication and interpersonal skills, with the ability to collaborate effectively across teams. More ❯

integration services (APIM, Service Bus). Working knowledge of Office 365, Cisco Networking, and security best practices for cloud and network infrastructure. Familiarity with ITIL service management standards and FinOps practices for cloud cost control. Experience with backup, disaster recovery solutions, and cloud security frameworks. Exposure to PowerPlatform technologies (PowerApps More ❯

similar role. Strong technical troubleshooting and problem-solving skills. Excellent communication and people skills. Ability to manage multiple tasks and priorities effectively. Knowledge of ITIL or other service management frameworks is a plus. Customer-focused mindset with a commitment to delivering exceptional service. Experience with Sage 50 and IRIS is More ❯

/IP, DNS, DHCP, NTP, etc.). Familiarity with IT Service Management (ITSM) tools, preferably ServiceNow. Familiarity with Agile/Scrum methodologies. Knowledge of ITIL/ITSM principles and best practices. Excellent analytical and problem-solving skills. Exceptional communication and interpersonal skills, with the ability to collaborate effectively across teams. More ❯

a methodical approach Excellent customer service skills Strong and confident presentation skills Professional verbal and written communication skills Strong SCCM 2012 knowledge Desirable: ServiceNow ITIL Foundation Application virtualization (Microsoft APP-V) Fundamental knowledge across Windows Operating Systems MS SCCM More ❯

working in a technical support and/or customer service environment Experience working to SLA and KPI measures Self-motivated with strong service ethic ITIL Foundation (desirable) Experience of branch-based retail or wholesale distribution environment (desirable) Technical Skills and Experience Desktop tools and general hardware and software knowledge Microsoft More ❯

of Microsoft AD, ADAXES Mobile Phone configuration and support using MDM (Mobile Iron/Intune) Participation in incident, problem and change management adhering to ITIL best practices using ServiceNow General PC/Server administration and maintenance including fault diagnostics and performance improvements New implementations, migrations, and upgrades Regional escalation point More ❯

TCP/IP, DHCP, DNS, and network security technologies Experience of Windows-based administration tools such as Active Directory and Group Policy Understanding of ITIL, including incident management, change management, and configuration management Excellent knowledge of Microsoft Office - technical understanding of Azure and Microsoft 365 Experience of using a broad More ❯