1 to 25 of 553 SLA Jobs

/L4 analytical incident management and resolution alongside project-based deliverables across a large, expanding customer base to ensure quality service delivery and Service Level Agreement compliancy. What you will be doing: to the planning of application/infrastructure releases and configuration changes support requests from customers by phone, email more »

/L4 analytical incident management and resolution alongside project-based deliverables across a large, expanding customer base to ensure quality service delivery and Service Level Agreement compliancy. What you will be doing: Contribute to the planning of application/infrastructure releases and configuration changes Resolve support requests from customers by more »

of workload assigned through ITIL core processes (Incident, Problem, Change etc.) or the IT programme of work and ensuring that personal, team and customer SLA targets are achieved. To maintain the full suite of IT service standards, policies, procedures and knowledge articles with particular emphasis on Health & Safety, customer care more »

Ideally 2-3yrs experience. Key Responsibilities: Manage tickets logged in our IT Service Management System and prioritise these in relation to the set SLA agreement in place with the customer, the risk and approximate amount of time required for the ticket; Liaise directly with the customer to resolve issues more »

of virtualisation technologies, HyperV or VMWare ***Excellent problem-solving skills and analytical approach ***Ability to work under pressure and complete work to deadlines and SLA's both as part of a team and individually ***Excellent communication skills, both written and verbally, ability to communicate in both technical and non-technical more »

working in a technical customer service IT support role dealing with 2nd line queries. * Demonstrable customer service and communication skills * Exposure to working to SLA's (Service Level Agreements) and OLA's (Operational Level Agreements) * Demonstrable experience of working in a fast-paced working environment * An understanding/working knowledge more »

of 3rd party LOB Applications Good knowledge of MSP RMM toolsets, particularly ConnectWise Automate Excellent knowledge of Ticketing systems, particularly ConnectWise Manage Work to SLA thresholds for incident(s) and service request(s) You will also need to demonstrate: Experience of hardware troubleshooting and problem solving. Ability to quickly learn more »

significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI’s and SLA’s. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical more »

the team to aid learning and proficiency Ability to quickly and efficiently identify IT systems issues/outages and escalate where required to ensure SLA targets are Effectively manage own time and workloads Ability to maintain a professional manner under pressure Capable of being highly responsive and having a strong more »

across client infrastructure Provide expertise and mentoring to Managed Services engineers in problem management of Microsoft solutions and service-related incident Operate to defined SLA, OLA and KPI models, in alignment with ITIL best practice and client commitments Oversee development and maintenance of documentation and knowledge management tools for both more »

significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical more »

significant results on project or operational deliverables. Whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI’s and SLA’s it is important that you are an effective communicator and comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and more »

significant results on project or operational deliverables. Whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI’s and SLA’s. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical more »

Engineer on the Service Desk, acting as a single point of contact for our customers, logging and managing all calls, emails, and tickets within SLA, whilst acting as an escalation point for the Service Desk and implementing internal improvements. The successful applicant will be responsible for the delivery of support more »

significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical more »

privacy and security standards and regulations. Provides internal customer support via assigned tickets for security-related issues, while ensuring assignments are resolved within assigned SLA's. Evaluate and implement CIS critical security controls where necessary. Will provide input into cybersecurity strategic roadmap and annual budget. Adhere to applicable change management more »

significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI’s and SLA’s. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical more »

analysts across all business functions to meet and where possible exceed agreed Service Level Agreements (SLAs) - Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services. - Follow up on end customer survey feedback to establish opportunities for future CX improvement. - Recommend more »

Management tool, and they are prioritised and resolved according to the agreed SLA. Work to ITIL and industry standards in meeting the internal Service Level Agreement and supporting the continual improvement of the IT Operations function. Work closely with the Infrastructure, Development and Application Support Teams as well as third more »

via inbound communication channels Participate in regular team meetings Attend and contribute to regular appraisal and personal development meetings Manage incidents/requests agreed SLA/OLA and maximum efficiency Undertake statutory and job specific training About us HBLICT has been established to provide comprehensive ICT services to six partner more »

the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware problems detected; To take more »

to deliver 2nd and 3rd line PC support, project management, VIP and AV support, asset & stock management, and perform to the Service Level Agreements (SLA). Working closely with the Technical Lead and respective teams to maintain a collaborative structure which is capable of blending BAU and VIP support with more »

process changes designed to improve efficiency Partner with peers within the organisation to improve tools, processes and customer support Be responsible for achieving agreed SLA/OLA/KPI targets To apply for this Senior Cloud Engineer role, your soft skills, expertise and experience should include: Managing/Operating/ more »

a professional and patient manner when supporting users. Able to explain technical concepts and procedures to non-technical users. Being proactive and meet agreed SLA’s and project timelines and budgets. Skills in adapting, multi-tasking, and troubleshooting. Knowledge of network security, network management tools, and network automation ITIL/ more »

support for IT service desk, ensuring that requests from users for assistance are handled promptly and effectively and in accordance with Service Level Agreements (SLA's). About us Our mission is to make a positive difference to people's lives by improving the quality of life for all we more »