Customer Service Jobs in Bristol

Customer Service
South West > Bristol

The following table provides summary statistics for permanent job vacancies advertised in Bristol with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 26 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
26 May 2024
Same period 2023 Same period 2022
Rank 48 29 62
Rank change year-on-year -19 +33 +15
Permanent jobs citing Customer Service 138 228 165
As % of all permanent jobs advertised in Bristol 4.28% 8.83% 4.88%
As % of the Processes & Methodologies category 4.96% 9.22% 5.01%
Number of salaries quoted 105 79 105
10th Percentile £21,350 £25,400 £21,750
25th Percentile £26,250 £27,500 £26,750
Median annual salary (50th Percentile) £28,500 £32,500 £35,000
Median % change year-on-year -12.31% -7.14% +33.33%
75th Percentile £38,750 £51,836 £48,750
90th Percentile £64,000 £63,000 £55,000
South West median annual salary £30,000 £32,500 £31,750
% change year-on-year -7.69% +2.36% +15.45%

All Process and Methodology Skills
Bristol

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Bristol with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 2,784 2,472 3,295
As % of all permanent jobs advertised in Bristol 86.30% 95.78% 97.49%
Number of salaries quoted 2,092 1,448 2,161
10th Percentile £32,500 £34,723 £32,000
25th Percentile £42,938 £43,162 £41,250
Median annual salary (50th Percentile) £57,500 £59,191 £55,000
Median % change year-on-year -2.86% +7.62% +15.79%
75th Percentile £71,250 £73,750 £73,750
90th Percentile £87,500 £87,500 £85,000
South West median annual salary £50,500 £54,000 £50,000
% change year-on-year -6.48% +8.00% +9.89%

Customer Service
Job Vacancy Trend in Bristol

Job postings citing Customer Service as a proportion of all IT jobs advertised in Bristol.

Job vacancy trend for Customer Service in Bristol

Customer Service
Salary Trend in Bristol

3-month moving average salary quoted in jobs citing Customer Service in Bristol.

Salary trend for Customer Service in Bristol

Customer Service
Salary Histogram in Bristol

Salary distribution for jobs citing Customer Service in Bristol over the 6 months to 26 May 2024.

Salary histogram for Customer Service in Bristol

Customer Service
Job Locations in Bristol

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Bristol region over the 6 months to 26 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Avonmouth +6 7 £30,000 +4.35% 1
Customer Service
South West

Customer Service
Co-occurring Skills and Capabilities in Bristol by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (8.70%) Microsoft Exchange
2 5 (3.62%) SharePoint
3 3 (2.17%) Apache
3 3 (2.17%) GlassFish
3 3 (2.17%) JBoss
3 3 (2.17%) Tomcat
4 1 (0.72%) SAS
Applications
1 19 (13.77%) Microsoft Office
2 6 (4.35%) Microsoft Excel
3 1 (0.72%) Adobe Illustrator
3 1 (0.72%) Photoshop
3 1 (0.72%) Spreadsheet
Business Applications
1 1 (0.72%) Remedy ITSM
1 1 (0.72%) SAP Oil and Gas
Cloud Services
1 32 (23.19%) Microsoft 365
2 30 (21.74%) Azure
3 17 (12.32%) Entra ID
4 11 (7.97%) Power Platform
5 6 (4.35%) Dynamics 365
5 6 (4.35%) SaaS
5 6 (4.35%) Slack
6 3 (2.17%) AWS
6 3 (2.17%) GCP
6 3 (2.17%) IaaS
7 2 (1.45%) Mimecast
7 2 (1.45%) OCI
7 2 (1.45%) OneDrive
8 1 (0.72%) PaaS
8 1 (0.72%) Power Automate
8 1 (0.72%) PowerApps
8 1 (0.72%) WhatsApp
Communications & Networking
1 16 (11.59%) LAN
2 14 (10.14%) VPN
3 12 (8.70%) Firewall
4 11 (7.97%) DNS
5 10 (7.25%) TCP/IP
6 8 (5.80%) Wireless
7 7 (5.07%) Remote Desktop
8 6 (4.35%) Telepresence
9 5 (3.62%) DHCP
10 4 (2.90%) SAN
11 3 (2.17%) Reverse Proxy
11 3 (2.17%) WAN
12 2 (1.45%) Internet
12 2 (1.45%) Wi-Fi
13 1 (0.72%) IP Telephony
13 1 (0.72%) Structured Cabling
Database & Business Intelligence
1 14 (10.14%) SQL Server
2 11 (7.97%) Power BI
3 7 (5.07%) Oracle Reports
4 4 (2.90%) BusinessObjects
4 4 (2.90%) OLAP
4 4 (2.90%) OLAP Cube
4 4 (2.90%) Oracle OLAP
5 3 (2.17%) Oracle Database
5 3 (2.17%) Oracle Database 12c
6 2 (1.45%) SQL Server Analysis Services
6 2 (1.45%) SQL Server Integration Services
6 2 (1.45%) SQL Server Reporting Services
7 1 (0.72%) Data Lake
7 1 (0.72%) Data Warehouse
7 1 (0.72%) NoSQL
Development Applications
1 1 (0.72%) JIRA
General
1 69 (50.00%) Social Skills
2 29 (21.01%) Finance
3 22 (15.94%) Retail
4 9 (6.52%) Law
4 9 (6.52%) Organisational Skills
5 8 (5.80%) Analytical Skills
5 8 (5.80%) Legal
6 7 (5.07%) Telecoms
7 5 (3.62%) Manufacturing
8 4 (2.90%) Inclusion and Diversity
8 4 (2.90%) Presentation Skills
8 4 (2.90%) Publishing
9 3 (2.17%) Banking
10 2 (1.45%) Influencing Skills
10 2 (1.45%) Marketing
10 2 (1.45%) Public Sector
11 1 (0.72%) Aerospace
11 1 (0.72%) Local Government
Job Titles
1 33 (23.91%) Analyst
2 25 (18.12%) IT Support
3 20 (14.49%) Service Analyst
4 19 (13.77%) Service Desk Analyst
5 17 (12.32%) IT Analyst
6 15 (10.87%) Support Engineer
7 11 (7.97%) IT Engineer
8 9 (6.52%) Lead
9 8 (5.80%) 1st Line Support
9 8 (5.80%) Administrator
9 8 (5.80%) Support Analyst
10 7 (5.07%) Consultant
10 7 (5.07%) IT Support Engineer
11 6 (4.35%) Architect
11 6 (4.35%) Project Manager
11 6 (4.35%) Technical Engineer
12 5 (3.62%) 2nd Line Support
12 5 (3.62%) IT Support Analyst
12 5 (3.62%) Solutions Architect
12 5 (3.62%) Technical Support
Libraries, Frameworks & Software Standards
1 5 (3.62%) Middleware
2 3 (2.17%) LDAP
2 3 (2.17%) SAML
3 2 (1.45%) RESTful
3 2 (1.45%) SOAP
4 1 (0.72%) .NET
4 1 (0.72%) ASP.NET
4 1 (0.72%) CSS
4 1 (0.72%) HTML
4 1 (0.72%) JSON
4 1 (0.72%) OpenID
Miscellaneous
1 12 (8.70%) Onboarding
2 11 (7.97%) Driving Licence
3 6 (4.35%) Digital Signage
3 6 (4.35%) Video Conferencing
4 4 (2.90%) Replication
5 3 (2.17%) Management Information System
5 3 (2.17%) Self-Motivation
5 3 (2.17%) Smartphone
6 1 (0.72%) Blockchain
6 1 (0.72%) Credit Risk
6 1 (0.72%) iPhone
6 1 (0.72%) Mainframe
6 1 (0.72%) Product Ownership
Operating Systems
1 57 (41.30%) Windows
2 24 (17.39%) Windows Server
3 11 (7.97%) Windows 10
4 9 (6.52%) Apple iOS
5 4 (2.90%) Android
5 4 (2.90%) Unix
6 3 (2.17%) AIX
6 3 (2.17%) Linux
6 3 (2.17%) Mac OS
6 3 (2.17%) Solaris
7 2 (1.45%) Windows 7
7 2 (1.45%) Windows Server 2008
7 2 (1.45%) Windows Server 2012
7 2 (1.45%) Windows XP
Processes & Methodologies
1 25 (18.12%) Problem-Solving
2 22 (15.94%) ITIL
3 17 (12.32%) Service Management
3 17 (12.32%) Stakeholder Management
4 14 (10.14%) Time Management
5 13 (9.42%) Change Management
5 13 (9.42%) User Experience
6 11 (7.97%) Business Intelligence
6 11 (7.97%) Ticket Management
7 10 (7.25%) Collaborative Working
7 10 (7.25%) ITSM
7 10 (7.25%) Project Planning
7 10 (7.25%) Requirements Gathering
8 9 (6.52%) Asset Management
9 8 (5.80%) Continuous Improvement
9 8 (5.80%) Customer Experience
9 8 (5.80%) Document Management
9 8 (5.80%) Incident Management
9 8 (5.80%) Line Management
9 8 (5.80%) Service Delivery
Programming Languages
1 21 (15.22%) SQL
2 6 (4.35%) PowerShell
3 5 (3.62%) T-SQL
4 4 (2.90%) Java
5 3 (2.17%) JavaScript
6 2 (1.45%) PHP
7 1 (0.72%) C#
7 1 (0.72%) Python
Qualifications
1 19 (13.77%) Degree
2 6 (4.35%) MCP
2 6 (4.35%) Microsoft Certification
3 4 (2.90%) CCA
3 4 (2.90%) Citrix Certification
3 4 (2.90%) DBS Check
3 4 (2.90%) MCITP
4 2 (1.45%) A+ Certification
4 2 (1.45%) CompTIA Security+
4 2 (1.45%) HNC
4 2 (1.45%) ITIL Certification
4 2 (1.45%) SC Cleared
4 2 (1.45%) Security Cleared
5 1 (0.72%) Computer Science Degree
Quality Assurance & Compliance
1 10 (7.25%) SLA
2 8 (5.80%) ISO/IEC 27001
3 6 (4.35%) Cyber Essentials
4 4 (2.90%) NIST
5 2 (1.45%) Accessibility
System Software
1 43 (31.16%) Active Directory
2 9 (6.52%) Hyper-V
3 6 (4.35%) XenApp
3 6 (4.35%) XenDesktop
4 5 (3.62%) VMware Infrastructure
5 1 (0.72%) Virtual Machines
Systems Management
1 8 (5.80%) Microsoft Intune
2 6 (4.35%) ServiceCenter
3 4 (2.90%) Backup Exec
3 4 (2.90%) Symantec Endpoint Protection
4 3 (2.17%) Oracle Statspack
4 3 (2.17%) SCCM
4 3 (2.17%) Single Sign-On
5 2 (1.45%) CASB
5 2 (1.45%) Jamf Pro
Vendors
1 74 (53.62%) Microsoft
2 15 (10.87%) Citrix
3 9 (6.52%) Apple
3 9 (6.52%) Oracle
4 8 (5.80%) ServiceNow
5 6 (4.35%) Aderant
5 6 (4.35%) Dell
5 6 (4.35%) HP
5 6 (4.35%) iManage
6 5 (3.62%) SAP
6 5 (3.62%) Veeam
6 5 (3.62%) VMware
7 4 (2.90%) Cognos
7 4 (2.90%) Fortinet
7 4 (2.90%) IBM
7 4 (2.90%) N-able
7 4 (2.90%) SolarWinds
7 4 (2.90%) Symantec
7 4 (2.90%) Veritas
8 3 (2.17%) Northgate