1st/2nd Line Support Analyst Jobs in England

1st/2nd Line Support Analyst
UK > England

The median 1st/2nd Line Support Analyst salary in England is £31,000 per year according to job vacancies posted during the 6 months to 27 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
27 May 2024
Same period 2023 Same period 2022
Rank 800 875 1086
Rank change year-on-year +75 +211 -280
Permanent jobs requiring a 1st/2nd Line Support Analyst 41 45 95
As % of all permanent jobs advertised in England 0.046% 0.052% 0.068%
As % of the Job Titles category 0.049% 0.056% 0.071%
Number of salaries quoted 35 43 85
10th Percentile £26,250 £25,250 £21,850
25th Percentile £28,213 £26,625 £23,500
Median annual salary (50th Percentile) £31,000 £29,000 £26,000
Median % change year-on-year +6.90% +11.54% +5.26%
75th Percentile £35,500 £34,500 £33,250
90th Percentile £43,316 £42,500 £35,600
UK median annual salary £31,000 £29,000 £26,000
% change year-on-year +6.90% +11.54% +6.78%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 83,672 79,663 133,799
% of permanent jobs with a recognized job title 94.63% 91.47% 96.01%
Number of salaries quoted 62,204 50,990 75,326
10th Percentile £28,500 £32,750 £32,500
25th Percentile £38,084 £45,000 £43,000
Median annual salary (50th Percentile) £52,500 £60,800 £60,000
Median % change year-on-year -13.65% +1.33% +9.09%
75th Percentile £71,250 £81,250 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

1st/2nd Line Support Analyst
Job Vacancy Trend in England

Job postings that featured 1st/2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 1st/2nd Line Support Analyst in England

1st/2nd Line Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing 1st/2nd Line Support Analyst in England.

Salary trend for 1st/2nd Line Support Analyst in England

1st/2nd Line Support Analyst
Salary Histogram in England

Salary distribution for jobs citing 1st/2nd Line Support Analyst in England over the 6 months to 27 May 2024.

Salary histogram for 1st/2nd Line Support Analyst in England

1st/2nd Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support Analyst within the England region over the 6 months to 27 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +88 20 £35,000 +7.69% 4
South East +12 14 £30,250 +0.83% 2
Midlands -6 5 £27,750 +7.77%
West Midlands - 3 £27,000 -
East Midlands -19 2 £28,500 +10.68%
East of England -6 1 £22,500 -13.46%
North of England - 1 £30,000 -
Yorkshire - 1 £30,000 -
1st/2nd Line Support Analyst
UK

1st/2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 27 May 2024, 1st/2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 1st/2nd Line Support Analyst in the job title.

1 29 (70.73%) Windows
2 27 (65.85%) Microsoft 365
3 24 (58.54%) Microsoft
3 24 (58.54%) Active Directory
4 21 (51.22%) Customer Service
5 18 (43.90%) Social Skills
6 14 (34.15%) Problem-Solving
7 13 (31.71%) Microsoft Exchange
8 12 (29.27%) ITSM
9 11 (26.83%) Windows 10
10 10 (24.39%) Change Management
10 10 (24.39%) Microsoft Office
10 10 (24.39%) SLA
11 9 (21.95%) DNS
11 9 (21.95%) Citrix
11 9 (21.95%) Firewall
12 8 (19.51%) Law
13 7 (17.07%) DHCP
13 7 (17.07%) ITIL
13 7 (17.07%) Windows Server
13 7 (17.07%) ServiceNow
13 7 (17.07%) Azure
13 7 (17.07%) Windows Server 2019
14 6 (14.63%) Self-Motivation
14 6 (14.63%) Analytical Skills
14 6 (14.63%) OneDrive
15 5 (12.20%) VLAN
15 5 (12.20%) Service Delivery
15 5 (12.20%) Adobe
15 5 (12.20%) Avaya

1st/2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (31.71%) Microsoft Exchange
2 4 (9.76%) SharePoint
Applications
1 10 (24.39%) Microsoft Office
Cloud Services
1 27 (65.85%) Microsoft 365
2 7 (17.07%) Azure
3 6 (14.63%) OneDrive
4 5 (12.20%) AWS
4 5 (12.20%) Entra ID
5 2 (4.88%) Power Platform
6 1 (2.44%) Mimecast
Communications & Networking
1 9 (21.95%) DNS
1 9 (21.95%) Firewall
2 7 (17.07%) DHCP
3 5 (12.20%) Structured Cabling
3 5 (12.20%) VLAN
4 4 (9.76%) VPN
5 3 (7.32%) Intranet
5 3 (7.32%) LAN
6 2 (4.88%) Remote Desktop
6 2 (4.88%) Wireless
7 1 (2.44%) Cisco ASA
7 1 (2.44%) Ethernet
7 1 (2.44%) TCP/IP
7 1 (2.44%) WAN
Database & Business Intelligence
1 2 (4.88%) Power BI
1 2 (4.88%) SQL Server
Development Applications
1 2 (4.88%) JIRA
General
1 18 (43.90%) Social Skills
2 8 (19.51%) Law
3 6 (14.63%) Analytical Skills
4 5 (12.20%) Documentation Skills
5 4 (9.76%) Finance
5 4 (9.76%) Legal
5 4 (9.76%) Manufacturing
6 2 (4.88%) Inclusion and Diversity
7 1 (2.44%) Back Office
Miscellaneous
1 6 (14.63%) Self-Motivation
2 3 (7.32%) Driving Licence
2 3 (7.32%) iPhone
2 3 (7.32%) Video Conferencing
3 2 (4.88%) Team-Oriented Environment
4 1 (2.44%) CMDB
4 1 (2.44%) iPad
Operating Systems
1 29 (70.73%) Windows
2 11 (26.83%) Windows 10
3 7 (17.07%) Windows Server
3 7 (17.07%) Windows Server 2019
4 5 (12.20%) Apple iOS
5 3 (7.32%) Windows Server 2016
6 1 (2.44%) Windows 7
6 1 (2.44%) Windows Server 2012
Processes & Methodologies
1 21 (51.22%) Customer Service
2 14 (34.15%) Problem-Solving
3 12 (29.27%) ITSM
4 10 (24.39%) Change Management
5 7 (17.07%) ITIL
6 5 (12.20%) Data Loss Prevention
6 5 (12.20%) Mobile Device Management
6 5 (12.20%) Service Delivery
7 4 (9.76%) Incident Management
7 4 (9.76%) User Experience
8 3 (7.32%) Continuous Improvement
8 3 (7.32%) Inventory Management
8 3 (7.32%) Software Deployment
9 2 (4.88%) Active Listening
9 2 (4.88%) Data Protection
9 2 (4.88%) Fintech
9 2 (4.88%) Hardware Maintenance
9 2 (4.88%) Patch Management
9 2 (4.88%) Process Improvement
9 2 (4.88%) Software Asset Management
Programming Languages
1 2 (4.88%) PowerShell
1 2 (4.88%) SQL
Qualifications
1 5 (12.20%) AWS Certification
2 4 (9.76%) A+ Certification
2 4 (9.76%) Degree
2 4 (9.76%) Microsoft Certification
3 3 (7.32%) DV Cleared
3 3 (7.32%) Network+ Certification
3 3 (7.32%) Security Cleared
Quality Assurance & Compliance
1 10 (24.39%) SLA
System Software
1 24 (58.54%) Active Directory
2 5 (12.20%) Virtual Desktop
3 2 (4.88%) VMware Infrastructure
4 1 (2.44%) XenApp
4 1 (2.44%) XenDesktop
Systems Management
1 4 (9.76%) Jamf Pro
2 3 (7.32%) WSUS
3 1 (2.44%) Microsoft Intune
3 1 (2.44%) SCCM
Vendors
1 24 (58.54%) Microsoft
2 9 (21.95%) Citrix
3 7 (17.07%) ServiceNow
4 5 (12.20%) Adobe
4 5 (12.20%) Avaya
5 3 (7.32%) HP
6 2 (4.88%) Google
6 2 (4.88%) VMware
7 1 (2.44%) Apple
7 1 (2.44%) Cisco
7 1 (2.44%) Ivanti
7 1 (2.44%) Salesforce