2nd Line Support Analyst Jobs in England

Second Line Support Analyst
UK > England

The median Second Line Support Analyst salary in England is £34,500 per year according to job vacancies posted during the 6 months to 26 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
26 May 2024
Same period 2023 Same period 2022
Rank 748 758 871
Rank change year-on-year +10 +113 -158
Permanent jobs requiring a 2nd Line Support Analyst 104 151 304
As % of all permanent jobs advertised in England 0.12% 0.17% 0.22%
As % of the Job Titles category 0.12% 0.19% 0.23%
Number of salaries quoted 93 140 265
10th Percentile £26,300 £26,250 £23,481
25th Percentile £29,250 £27,500 £25,500
Median annual salary (50th Percentile) £34,500 £31,000 £30,000
Median % change year-on-year +11.29% +3.33% +6.19%
75th Percentile £40,000 £35,000 £35,000
90th Percentile £46,250 £42,500 £40,000
UK median annual salary £33,000 £31,000 £30,000
% change year-on-year +6.45% +3.33% +7.14%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 83,455 79,786 132,547
% of permanent jobs with a recognized job title 94.64% 91.48% 96.03%
Number of salaries quoted 62,071 51,010 74,787
10th Percentile £28,500 £32,750 £32,500
25th Percentile £38,084 £45,000 £43,000
Median annual salary (50th Percentile) £52,500 £60,800 £60,000
Median % change year-on-year -13.65% +1.33% +9.09%
75th Percentile £71,250 £81,250 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd Line Support Analyst
Job Vacancy Trend in England

Job postings that featured 2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support Analyst in England

2nd Line Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing 2nd Line Support Analyst in England.

Salary trend for 2nd Line Support Analyst in England

2nd Line Support Analyst
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support Analyst in England over the 6 months to 26 May 2024.

Salary histogram for 2nd Line Support Analyst in England

2nd Line Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the England region over the 6 months to 26 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +82 29 £39,000 +20.00% 11
North of England +48 21 £30,500 -6.15% 5
South East -12 18 £30,750 -0.81% 10
Midlands -18 16 £29,000 +4.50% 1
South West -11 12 £43,000 +43.33% 1
North West +16 11 £31,250 -6.72% 4
Yorkshire +76 10 £30,500 -6.15% 1
West Midlands +5 10 £34,500 +23.21%
East of England +8 7 £35,000 +26.13% 2
East Midlands -18 6 £28,750 +4.55% 1
2nd Line Support Analyst
UK

2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 26 May 2024, 2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support Analyst in the job title.

1 63 (60.58%) Windows
2 61 (58.65%) Microsoft
2 61 (58.65%) Microsoft 365
3 51 (49.04%) Active Directory
4 35 (33.65%) Customer Service
5 31 (29.81%) Problem-Solving
5 31 (29.81%) Social Skills
6 30 (28.85%) Microsoft Exchange
7 27 (25.96%) Windows 10
8 26 (25.00%) ITIL
9 25 (24.04%) Citrix
9 25 (24.04%) Windows Server
10 24 (23.08%) Azure
10 24 (23.08%) Microsoft Office
11 21 (20.19%) ITSM
12 19 (18.27%) DNS
13 18 (17.31%) SLA
14 17 (16.35%) VMware
15 16 (15.38%) Firewall
15 16 (15.38%) VMware Infrastructure
16 15 (14.42%) DHCP
16 15 (14.42%) Apple iOS
17 14 (13.46%) LAN
17 14 (13.46%) Law
18 13 (12.50%) SCCM
18 13 (12.50%) WAN
18 13 (12.50%) SQL
19 12 (11.54%) Finance
19 12 (11.54%) Manufacturing
19 12 (11.54%) Microsoft Intune

2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (28.85%) Microsoft Exchange
2 8 (7.69%) SharePoint
Applications
1 24 (23.08%) Microsoft Office
2 1 (0.96%) Microsoft Excel
2 1 (0.96%) Microsoft PowerPoint
Business Applications
1 4 (3.85%) Dynamics CRM
1 4 (3.85%) Dynamics NAV
2 1 (0.96%) Dynamics AX
Cloud Services
1 61 (58.65%) Microsoft 365
2 24 (23.08%) Azure
3 11 (10.58%) AWS
4 8 (7.69%) Entra ID
5 7 (6.73%) OneDrive
6 6 (5.77%) Power Platform
7 5 (4.81%) Dynamics 365
7 5 (4.81%) GCP
8 1 (0.96%) Mimecast
Communications & Networking
1 19 (18.27%) DNS
2 16 (15.38%) Firewall
3 15 (14.42%) DHCP
4 14 (13.46%) LAN
5 13 (12.50%) WAN
6 9 (8.65%) TCP/IP
7 7 (6.73%) VPN
7 7 (6.73%) WLAN
8 5 (4.81%) Internet
8 5 (4.81%) Structured Cabling
8 5 (4.81%) VLAN
9 3 (2.88%) Intranet
10 2 (1.92%) Cisco Firepower
10 2 (1.92%) Cisco IOS
10 2 (1.92%) Remote Desktop
10 2 (1.92%) Wi-Fi
10 2 (1.92%) Wireless
11 1 (0.96%) Cisco ASA
11 1 (0.96%) NAS
11 1 (0.96%) SAN
Database & Business Intelligence
1 5 (4.81%) SQL Server
2 2 (1.92%) Power BI
3 1 (0.96%) Amazon RDS
Development Applications
1 3 (2.88%) JIRA
General
1 31 (29.81%) Social Skills
2 14 (13.46%) Law
3 12 (11.54%) Finance
3 12 (11.54%) Manufacturing
4 8 (7.69%) Analytical Skills
4 8 (7.69%) Legal
5 6 (5.77%) Inclusion and Diversity
5 6 (5.77%) Marketing
6 5 (4.81%) Documentation Skills
7 2 (1.92%) Banking
7 2 (1.92%) Digital Healthcare
7 2 (1.92%) Public Sector
7 2 (1.92%) Telecoms
8 1 (0.96%) Back Office
8 1 (0.96%) Billing
Miscellaneous
1 8 (7.69%) Video Conferencing
2 6 (5.77%) Self-Motivation
3 4 (3.85%) CMDB
3 4 (3.85%) Driving Licence
3 4 (3.85%) iPhone
3 4 (3.85%) Virtual Team
4 2 (1.92%) BYOD
4 2 (1.92%) Cyber Threat
4 2 (1.92%) Data Centre
4 2 (1.92%) IoT
4 2 (1.92%) Team-Oriented Environment
5 1 (0.96%) Fat Client
5 1 (0.96%) iPad
5 1 (0.96%) Mobile App
5 1 (0.96%) Onboarding
5 1 (0.96%) Public Cloud
5 1 (0.96%) Renewable Energy
5 1 (0.96%) Smartphone
5 1 (0.96%) Thin Client
Operating Systems
1 63 (60.58%) Windows
2 27 (25.96%) Windows 10
3 25 (24.04%) Windows Server
4 15 (14.42%) Apple iOS
5 11 (10.58%) Android
6 10 (9.62%) Windows 7
7 9 (8.65%) Windows Server 2019
8 5 (4.81%) Windows Server 2016
9 4 (3.85%) Linux
10 3 (2.88%) Windows Server 2012
11 2 (1.92%) Mac OS X
11 2 (1.92%) Red Hat Enterprise Linux
Processes & Methodologies
1 35 (33.65%) Customer Service
2 31 (29.81%) Problem-Solving
3 26 (25.00%) ITIL
4 21 (20.19%) ITSM
5 10 (9.62%) Change Management
5 10 (9.62%) CRM
5 10 (9.62%) Service Delivery
5 10 (9.62%) Service Management
6 9 (8.65%) Mobile Device Management
7 6 (5.77%) ERP
7 6 (5.77%) Incident Management
8 5 (4.81%) Data Loss Prevention
9 4 (3.85%) Asset Management
9 4 (3.85%) Continuous Improvement
9 4 (3.85%) Server Virtualisation
9 4 (3.85%) Service Desk Management
9 4 (3.85%) Software Asset Management
9 4 (3.85%) Software Deployment
9 4 (3.85%) Stakeholder Management
9 4 (3.85%) User Experience
Programming Languages
1 13 (12.50%) SQL
2 3 (2.88%) PowerShell
Qualifications
1 9 (8.65%) Degree
2 7 (6.73%) Microsoft Certification
3 6 (5.77%) A+ Certification
4 5 (4.81%) AWS Certification
4 5 (4.81%) Security Cleared
5 3 (2.88%) DV Cleared
5 3 (2.88%) Network+ Certification
6 2 (1.92%) Computer Science Degree
6 2 (1.92%) ITIL Certification
6 2 (1.92%) MCSA
Quality Assurance & Compliance
1 18 (17.31%) SLA
2 2 (1.92%) ISO 9001
2 2 (1.92%) ISO/IEC 27001
System Software
1 51 (49.04%) Active Directory
2 16 (15.38%) VMware Infrastructure
3 7 (6.73%) Virtual Desktop
4 6 (5.77%) Hyper-V
5 5 (4.81%) XenApp
5 5 (4.81%) XenDesktop
6 4 (3.85%) VMware Workstation
7 1 (0.96%) Terminal Services
7 1 (0.96%) VMware ESXi
Systems Management
1 13 (12.50%) SCCM
2 12 (11.54%) Microsoft Intune
3 6 (5.77%) Jamf Pro
4 5 (4.81%) WSUS
5 2 (1.92%) McAfee ePO
5 2 (1.92%) Nessus
Vendors
1 61 (58.65%) Microsoft
2 25 (24.04%) Citrix
3 17 (16.35%) VMware
4 11 (10.58%) ServiceNow
5 9 (8.65%) Cisco
6 7 (6.73%) Avaya
6 7 (6.73%) HP
7 6 (5.77%) Apple
7 6 (5.77%) Google
8 5 (4.81%) Adobe
9 4 (3.85%) Dell
9 4 (3.85%) Symantec
10 2 (1.92%) arcserve
10 2 (1.92%) Clearswift
10 2 (1.92%) F5
10 2 (1.92%) IBM
10 2 (1.92%) McAfee
10 2 (1.92%) Oracle
10 2 (1.92%) Red Hat
10 2 (1.92%) Veritas