2nd/3rd Line Support Jobs in England

2nd/3rd Line Support
UK > England

The median 2nd/3rd Line Support salary in England is £33,000 per year according to job vacancies posted during the 6 months to 26 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
26 May 2024
Same period 2023 Same period 2022
Rank 751 869 1075
Rank change year-on-year +118 +206 -257
Permanent jobs requiring a 2nd/3rd Line Support 101 40 95
As % of all permanent jobs advertised in England 0.11% 0.046% 0.069%
As % of the Job Titles category 0.12% 0.050% 0.072%
Number of salaries quoted 95 40 89
10th Percentile £30,000 £27,500 £30,500
25th Percentile £31,250 £33,438 £32,000
Median annual salary (50th Percentile) £33,000 £37,500 £36,500
Median % change year-on-year -12.00% +2.74% +7.35%
75th Percentile £46,000 £45,000 £43,750
90th Percentile £51,750 £58,000 £55,000
UK median annual salary £33,000 £37,500 £36,500
% change year-on-year -12.00% +2.74% +7.35%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 83,455 79,786 132,547
% of permanent jobs with a recognized job title 94.64% 91.48% 96.03%
Number of salaries quoted 62,071 51,010 74,787
10th Percentile £28,500 £32,750 £32,500
25th Percentile £38,084 £45,000 £43,000
Median annual salary (50th Percentile) £52,500 £60,800 £60,000
Median % change year-on-year -13.65% +1.33% +9.09%
75th Percentile £71,250 £81,250 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd/3rd Line Support
Job Vacancy Trend in England

Job postings that featured 2nd/3rd Line Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd/3rd Line Support in England

2nd/3rd Line Support
Salary Trend in England

3-month moving average salary quoted in jobs citing 2nd/3rd Line Support in England.

Salary trend for 2nd/3rd Line Support in England

2nd/3rd Line Support
Salary Histogram in England

Salary distribution for jobs citing 2nd/3rd Line Support in England over the 6 months to 26 May 2024.

Salary histogram for 2nd/3rd Line Support in England

2nd/3rd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support within the England region over the 6 months to 26 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +72 35 £32,500 +18.18% 1
North East +20 23 £32,500 - 1
London +110 21 £64,648 +43.66% 4
South East +17 19 £33,000 -8.97% 2
South West -4 12 £50,500 +53.03%
West Midlands +22 11 £30,000 - 1
Midlands -5 11 £30,000 -17.81% 1
Yorkshire +79 7 £37,000 +34.55%
North West +12 5 £32,000 +20.75%
East of England - 3 £45,000 - 1
2nd/3rd Line Support
UK

2nd/3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 26 May 2024, 2nd/3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd/3rd Line Support in the job title.

1 66 (65.35%) Microsoft
2 62 (61.39%) Azure
3 61 (60.40%) Active Directory
4 60 (59.41%) Windows
5 49 (48.51%) ITIL
6 47 (46.53%) Microsoft 365
7 39 (38.61%) Microsoft Certification
8 37 (36.63%) Social Skills
9 33 (32.67%) Firewall
9 33 (32.67%) Incident Management
10 28 (27.72%) Hyper-V
10 28 (27.72%) Driving Licence
11 27 (26.73%) Microsoft Intune
12 25 (24.75%) Windows Server
13 24 (23.76%) SharePoint
13 24 (23.76%) DNS
14 23 (22.77%) SQL Server
14 23 (22.77%) PowerShell
15 22 (21.78%) SAN
16 21 (20.79%) Enterprise Storage
17 19 (18.81%) Microsoft Exchange
18 18 (17.82%) Cisco
18 18 (17.82%) VMware
19 17 (16.83%) Cisco Certification
19 17 (16.83%) Problem-Solving
20 16 (15.84%) Organisational Skills
20 16 (15.84%) Desktop Virtualisation
20 16 (15.84%) TCP/IP
20 16 (15.84%) Azure Certification
21 15 (14.85%) Mentoring

2nd/3rd Line Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (23.76%) SharePoint
2 19 (18.81%) Microsoft Exchange
3 3 (2.97%) Exchange Server 2000
4 1 (0.99%) Exchange Server 2007
Applications
1 3 (2.97%) Microsoft Office
2 1 (0.99%) Microsoft Excel
Business Applications
1 7 (6.93%) Fidessa
Cloud Services
1 62 (61.39%) Azure
2 47 (46.53%) Microsoft 365
3 14 (13.86%) Entra ID
4 12 (11.88%) IaaS
5 11 (10.89%) PaaS
5 11 (10.89%) Power Platform
5 11 (10.89%) SaaS
6 9 (8.91%) Azure Sentinel
7 6 (5.94%) Google Workspace
8 5 (4.95%) OneDrive
9 4 (3.96%) AWS
9 4 (3.96%) Azure Stack
10 1 (0.99%) GCP
Communications & Networking
1 33 (32.67%) Firewall
2 24 (23.76%) DNS
3 22 (21.78%) SAN
4 16 (15.84%) TCP/IP
5 14 (13.86%) WAN
6 13 (12.87%) DHCP
7 12 (11.88%) SD-WAN
8 9 (8.91%) Wi-Fi
9 8 (7.92%) Wireless
10 7 (6.93%) FIX Connectivity
11 6 (5.94%) VoIP
12 5 (4.95%) LAN
12 5 (4.95%) VLAN
13 4 (3.96%) WLAN
14 3 (2.97%) Internet
14 3 (2.97%) Remote Desktop
14 3 (2.97%) VPN
15 2 (1.98%) Ethernet
15 2 (1.98%) SMTP
16 1 (0.99%) Broadband
Database & Business Intelligence
1 23 (22.77%) SQL Server
2 9 (8.91%) Amazon RDS
Development Applications
1 2 (1.98%) JIRA
2 1 (0.99%) MSI
General
1 37 (36.63%) Social Skills
2 16 (15.84%) Organisational Skills
3 13 (12.87%) Finance
4 12 (11.88%) Analytical Skills
5 11 (10.89%) Banking
6 5 (4.95%) Documentation Skills
7 3 (2.97%) Games
7 3 (2.97%) Inclusion and Diversity
7 3 (2.97%) Telecoms
8 1 (0.99%) Law
8 1 (0.99%) Legal
8 1 (0.99%) Manufacturing
8 1 (0.99%) Public Sector
8 1 (0.99%) Social Science
Libraries, Frameworks & Software Standards
1 7 (6.93%) FIX Protocol
Miscellaneous
1 28 (27.72%) Driving Licence
2 21 (20.79%) Enterprise Storage
3 7 (6.93%) Eurex
4 6 (5.94%) Management Information System
4 6 (5.94%) Security Operations Centre
5 4 (3.96%) Private Cloud
6 3 (2.97%) Self-Motivation
7 2 (1.98%) Replication
8 1 (0.99%) Clustering
8 1 (0.99%) iPad
8 1 (0.99%) iPhone
8 1 (0.99%) Renewable Energy
8 1 (0.99%) Smartphone
8 1 (0.99%) Video Conferencing
Operating Systems
1 60 (59.41%) Windows
2 25 (24.75%) Windows Server
3 12 (11.88%) Linux
4 11 (10.89%) Windows 10
5 7 (6.93%) CentOS
5 7 (6.93%) Solaris
5 7 (6.93%) Ubuntu
5 7 (6.93%) Unix
5 7 (6.93%) Windows Server 2016
6 6 (5.94%) Windows Server 2019
7 5 (4.95%) Mac OS
8 2 (1.98%) Windows Server 2008
8 2 (1.98%) Windows Server 2012
9 1 (0.99%) Android
9 1 (0.99%) Apple iOS
Processes & Methodologies
1 49 (48.51%) ITIL
2 33 (32.67%) Incident Management
3 17 (16.83%) Problem-Solving
4 16 (15.84%) Desktop Virtualisation
5 15 (14.85%) Mentoring
6 13 (12.87%) Infrastructure Engineering
6 13 (12.87%) Proactive Maintenance
7 12 (11.88%) Performance Optimisation
7 12 (11.88%) Process Improvement
7 12 (11.88%) Project Management
7 12 (11.88%) Strategic Planning
8 9 (8.91%) Remote Monitoring and Management
9 8 (7.92%) Cybersecurity
9 8 (7.92%) Disaster Recovery
10 7 (6.93%) Client Onboarding
11 6 (5.94%) Customer Service
11 6 (5.94%) Security Operations
12 5 (4.95%) Migration
13 4 (3.96%) Proactive Monitoring
13 4 (3.96%) Service Delivery
Programming Languages
1 23 (22.77%) PowerShell
2 13 (12.87%) SQL
3 7 (6.93%) Bash
3 7 (6.93%) JavaScript
3 7 (6.93%) Perl
3 7 (6.93%) Python
3 7 (6.93%) Ruby
Qualifications
1 39 (38.61%) Microsoft Certification
2 17 (16.83%) Cisco Certification
3 16 (15.84%) Azure Certification
4 12 (11.88%) CCNP
4 12 (11.88%) MCSE
5 8 (7.92%) Degree
6 6 (5.94%) SC Cleared
6 6 (5.94%) Security Cleared
7 5 (4.95%) CCNA
8 4 (3.96%) MCSA
8 4 (3.96%) VMware Certified Professional (VCP)
9 3 (2.97%) DBS Check
9 3 (2.97%) ITIL Foundation Certificate
10 1 (0.99%) Computer Science Degree
10 1 (0.99%) ITIL Certification
Quality Assurance & Compliance
1 2 (1.98%) GDPR
1 2 (1.98%) PCI DSS
1 2 (1.98%) SLA
System Software
1 61 (60.40%) Active Directory
2 28 (27.72%) Hyper-V
3 13 (12.87%) VMware Infrastructure
4 1 (0.99%) NFS
4 1 (0.99%) Terminal Services
Systems Management
1 27 (26.73%) Microsoft Intune
2 4 (3.96%) Autotask
3 3 (2.97%) SCCM
4 1 (0.99%) Failover Clustering
4 1 (0.99%) Jamf Pro
4 1 (0.99%) Single Sign-On
4 1 (0.99%) ZENworks
Vendors
1 66 (65.35%) Microsoft
2 18 (17.82%) Cisco
2 18 (17.82%) VMware
3 8 (7.92%) Datto
3 8 (7.92%) Draytek
4 7 (6.93%) Bloomberg
4 7 (6.93%) CQG
4 7 (6.93%) ION Trading
4 7 (6.93%) Oracle
4 7 (6.93%) Patsystems
4 7 (6.93%) Red Hat
4 7 (6.93%) Reuters
4 7 (6.93%) Trayport
5 6 (5.94%) Sophos
6 4 (3.96%) ESET
6 4 (3.96%) LogicMonitor
6 4 (3.96%) SolarWinds
7 3 (2.97%) ConnectWise
7 3 (2.97%) HP
7 3 (2.97%) Ubiquiti