IT Support Analyst Jobs in England

IT Support Analyst
UK > England

The median IT Support Analyst salary in England is £31,500 per year according to job vacancies posted during the 6 months to 24 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
24 May 2024
Same period 2023 Same period 2022
Rank 437 550 694
Rank change year-on-year +113 +144 -91
Permanent jobs requiring an IT Support Analyst 450 392 523
As % of all permanent jobs advertised in England 0.51% 0.45% 0.38%
As % of the Job Titles category 0.54% 0.49% 0.40%
Number of salaries quoted 386 343 485
10th Percentile £24,000 £22,500 £21,250
25th Percentile £26,250 £26,250 £24,000
Median annual salary (50th Percentile) £31,500 £31,000 £28,500
Median % change year-on-year +1.61% +8.77% -1.72%
75th Percentile £38,000 £37,250 £35,000
90th Percentile £46,500 £42,500 £47,500
UK median annual salary £31,500 £30,000 £28,500
% change year-on-year +5.00% +5.26% -

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 82,980 79,798 132,360
% of permanent jobs with a recognized job title 94.62% 91.51% 96.04%
Number of salaries quoted 61,732 50,828 74,914
10th Percentile £28,500 £32,750 £32,500
25th Percentile £38,220 £45,000 £43,000
Median annual salary (50th Percentile) £52,500 £60,800 £60,000
Median % change year-on-year -13.65% +1.33% +9.09%
75th Percentile £71,250 £81,250 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

IT Support Analyst
Job Vacancy Trend in England

Job postings that featured IT Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for IT Support Analyst in England

IT Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing IT Support Analyst in England.

Salary trend for IT Support Analyst in England

IT Support Analyst
Salary Histogram in England

Salary distribution for jobs citing IT Support Analyst in England over the 6 months to 24 May 2024.

Salary histogram for IT Support Analyst in England

IT Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Analyst within the England region over the 6 months to 24 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +48 111 £36,000 -1.37% 23
South East +67 104 £32,500 +14.04% 17
Midlands +26 82 £27,000 -1.82% 11
North of England +52 71 £28,000 +8.74% 9
West Midlands +34 45 £31,000 +9.50% 7
South West -25 43 £26,500 -7.83% 14
East of England +27 40 £28,500 +3.64% 1
Yorkshire +102 39 £29,750 +2.59% 2
East Midlands +10 37 £26,000 -5.45% 4
North West -13 29 £28,000 +12.00% 7
North East -6 3 - -
IT Support Analyst
UK

IT Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 24 May 2024, IT Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring IT Support Analyst in the job title.

1 234 (52.00%) Windows
2 224 (49.78%) Microsoft
3 221 (49.11%) Microsoft 365
4 203 (45.11%) Active Directory
5 139 (30.89%) Social Skills
6 121 (26.89%) Windows 10
7 116 (25.78%) Customer Service
8 109 (24.22%) Azure
9 106 (23.56%) ITIL
10 97 (21.56%) Microsoft Office
11 90 (20.00%) Problem-Solving
12 88 (19.56%) Microsoft Exchange
13 62 (13.78%) Windows Server
14 54 (12.00%) Entra ID
15 52 (11.56%) SCCM
16 51 (11.33%) Finance
17 46 (10.22%) Change Management
18 45 (10.00%) VPN
19 43 (9.56%) Service Delivery
20 41 (9.11%) Law
21 40 (8.89%) ITSM
21 40 (8.89%) DHCP
21 40 (8.89%) WAN
21 40 (8.89%) Degree
21 40 (8.89%) Analytical Skills
22 39 (8.67%) DNS
23 37 (8.22%) SharePoint
23 37 (8.22%) Agile
24 36 (8.00%) LAN
24 36 (8.00%) Service Management

IT Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 88 (19.56%) Microsoft Exchange
2 37 (8.22%) SharePoint
3 5 (1.11%) IIS
4 4 (0.89%) Exchange Server 2013
5 2 (0.44%) Skype for Business
6 1 (0.22%) CMS
6 1 (0.22%) SharePoint 2013
Applications
1 97 (21.56%) Microsoft Office
2 7 (1.56%) Microsoft Excel
3 5 (1.11%) Microsoft PowerPoint
4 1 (0.22%) S-PLUS
Business Applications
1 5 (1.11%) Carpe Diem
1 5 (1.11%) Dynamics CRM
1 5 (1.11%) Dynamics GP
2 2 (0.44%) Misys Midas
3 1 (0.22%) Elite 3E
3 1 (0.22%) Epicor Tropos
3 1 (0.22%) Visualfiles
Cloud Services
1 221 (49.11%) Microsoft 365
2 109 (24.22%) Azure
3 54 (12.00%) Entra ID
4 14 (3.11%) AWS
5 11 (2.44%) Dynamics 365
6 10 (2.22%) WhatsApp
7 9 (2.00%) OneDrive
8 8 (1.78%) Mimecast
9 7 (1.56%) Power Platform
10 6 (1.33%) Google Workspace
11 3 (0.67%) Power Automate
12 2 (0.44%) Snowflake
13 1 (0.22%) Adobe Creative Cloud
13 1 (0.22%) Azure Stack
13 1 (0.22%) GCP
13 1 (0.22%) IaaS
13 1 (0.22%) PaaS
13 1 (0.22%) PowerApps
13 1 (0.22%) SaaS
Communications & Networking
1 45 (10.00%) VPN
2 40 (8.89%) DHCP
2 40 (8.89%) WAN
3 39 (8.67%) DNS
4 36 (8.00%) LAN
5 32 (7.11%) Firewall
5 32 (7.11%) VoIP
6 23 (5.11%) Internet
6 23 (5.11%) TCP/IP
7 21 (4.67%) Wi-Fi
8 11 (2.44%) WLAN
9 8 (1.78%) Network Security
10 6 (1.33%) Broadband
10 6 (1.33%) Remote Desktop
10 6 (1.33%) Skype
10 6 (1.33%) VLAN
11 5 (1.11%) Intranet
11 5 (1.11%) Structured Cabling
12 4 (0.89%) Wireless
13 3 (0.67%) Softphone
Database & Business Intelligence
1 14 (3.11%) SQL Server
2 6 (1.33%) Power BI
3 5 (1.11%) SQL Server Reporting Services
4 3 (0.67%) MySQL
5 2 (0.44%) BusinessObjects
6 1 (0.22%) Crystal Reports
6 1 (0.22%) Oracle Database
6 1 (0.22%) SQL Server Integration Services
Development Applications
1 4 (0.89%) JIRA
General
1 139 (30.89%) Social Skills
2 51 (11.33%) Finance
3 41 (9.11%) Law
4 40 (8.89%) Analytical Skills
5 36 (8.00%) Legal
6 16 (3.56%) Manufacturing
7 13 (2.89%) Retail
8 12 (2.67%) Inclusion and Diversity
8 12 (2.67%) Telecoms
9 8 (1.78%) Automotive
9 8 (1.78%) German Language
10 7 (1.56%) Banking
11 6 (1.33%) Documentation Skills
11 6 (1.33%) Marketing
11 6 (1.33%) Pharmaceutical
12 4 (0.89%) Agriculture
12 4 (0.89%) Organisational Skills
13 3 (0.67%) Advertising
13 3 (0.67%) Multimedia
13 3 (0.67%) Public Sector
Libraries, Frameworks & Software Standards
1 6 (1.33%) OLE
2 3 (0.67%) HTML
2 3 (0.67%) Software Packaging
3 1 (0.22%) .NET
3 1 (0.22%) SAML
Miscellaneous
1 22 (4.89%) Fat Client
1 22 (4.89%) Thin Client
2 21 (4.67%) Driving Licence
3 15 (3.33%) Self-Motivation
4 14 (3.11%) Video Conferencing
5 8 (1.78%) Onboarding
6 7 (1.56%) iPad
6 7 (1.56%) iPhone
7 6 (1.33%) Smartphone
8 5 (1.11%) Educational Technology
9 4 (0.89%) CMDB
9 4 (0.89%) Enterprise Software
9 4 (0.89%) Life Science
9 4 (0.89%) Management Information System
9 4 (0.89%) Replication
10 3 (0.67%) Blackberry
10 3 (0.67%) CCTV
10 3 (0.67%) e-Learning
10 3 (0.67%) EPoS
10 3 (0.67%) Media Streaming
Operating Systems
1 234 (52.00%) Windows
2 121 (26.89%) Windows 10
3 62 (13.78%) Windows Server
4 26 (5.78%) Apple iOS
5 23 (5.11%) Linux
6 20 (4.44%) Mac OS
7 19 (4.22%) Android
8 18 (4.00%) Windows Server 2019
9 8 (1.78%) Windows 7
10 6 (1.33%) Mac OS X
10 6 (1.33%) Windows Server 2016
11 4 (0.89%) Unix
11 4 (0.89%) Windows Server 2012
12 1 (0.22%) VMS
12 1 (0.22%) Windows Mobile
Processes & Methodologies
1 116 (25.78%) Customer Service
2 106 (23.56%) ITIL
3 90 (20.00%) Problem-Solving
4 46 (10.22%) Change Management
5 43 (9.56%) Service Delivery
6 40 (8.89%) ITSM
7 37 (8.22%) Agile
8 36 (8.00%) Service Management
9 31 (6.89%) Asset Management
9 31 (6.89%) Continuous Improvement
10 28 (6.22%) Incident Management
11 21 (4.67%) Cybersecurity
12 20 (4.44%) Problem Management
12 20 (4.44%) Project Planning
13 16 (3.56%) Document Management
14 14 (3.11%) Information Security
15 12 (2.67%) Computer Science
15 12 (2.67%) CRM
16 11 (2.44%) IT Strategy
16 11 (2.44%) Process Improvement
Programming Languages
1 22 (4.89%) SQL
2 10 (2.22%) PowerShell
3 5 (1.11%) Bash
4 4 (0.89%) C#
4 4 (0.89%) Java
5 3 (0.67%) C
5 3 (0.67%) PHP
6 2 (0.44%) COBOL
Qualifications
1 40 (8.89%) Degree
2 15 (3.33%) Microsoft Certification
3 14 (3.11%) A+ Certification
4 7 (1.56%) MCP
5 5 (1.11%) AWS Certification
6 4 (0.89%) Azure Certification
6 4 (0.89%) Computer Science Degree
6 4 (0.89%) DBS Check
6 4 (0.89%) MCSE
7 3 (0.67%) CCNA
7 3 (0.67%) Cisco Certification
7 3 (0.67%) ITIL Certification
7 3 (0.67%) MCITP
8 1 (0.22%) CompTIA Security+
8 1 (0.22%) ITIL Foundation Certificate
8 1 (0.22%) Network+ Certification
Quality Assurance & Compliance
1 32 (7.11%) SLA
2 10 (2.22%) Cyber Essentials
3 6 (1.33%) ISO/IEC 27001
4 2 (0.44%) GDPR
4 2 (0.44%) PMO
5 1 (0.22%) Accessibility
5 1 (0.22%) Cyber Essentials PLUS
System Software
1 203 (45.11%) Active Directory
2 24 (5.33%) VMware Infrastructure
3 20 (4.44%) Virtual Desktop
4 11 (2.44%) Hyper-V
5 1 (0.22%) Virtual Machines
Systems Management
1 52 (11.56%) SCCM
2 26 (5.78%) Microsoft Intune
3 19 (4.22%) Jamf Pro
4 5 (1.11%) Systems Management Server (SMS)
5 4 (0.89%) AirWatch
5 4 (0.89%) PaperCut
5 4 (0.89%) WhatsUp Gold
6 3 (0.67%) FortiGate
7 2 (0.44%) Progress Chef
8 1 (0.22%) MobiControl
8 1 (0.22%) Single Sign-On
Vendors
1 224 (49.78%) Microsoft
2 36 (8.00%) VMware
3 30 (6.67%) Cisco
4 29 (6.44%) Citrix
5 20 (4.44%) Apple
6 18 (4.00%) ServiceNow
7 15 (3.33%) iManage
8 13 (2.89%) Meraki
9 9 (2.00%) Bloomberg
9 9 (2.00%) Dell
10 8 (1.78%) Adobe
10 8 (1.78%) HP
11 7 (1.56%) Veeam
12 6 (1.33%) Canon
13 5 (1.11%) Avaya
13 5 (1.11%) Rapid7
13 5 (1.11%) Sage
13 5 (1.11%) SAP
14 4 (0.89%) BT
14 4 (0.89%) Salesforce