Technical Support Analyst Jobs in England

Technical Support Analyst
UK > England

The median Technical Support Analyst salary in England is £31,250 per year according to job vacancies posted during the 6 months to 3 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
3 Jun 2024
Same period 2023 Same period 2022
Rank 724 832 1038
Rank change year-on-year +108 +206 -219
Permanent jobs requiring a Technical Support Analyst 119 76 137
As % of all permanent jobs advertised in England 0.13% 0.090% 0.096%
As % of the Job Titles category 0.14% 0.099% 0.10%
Number of salaries quoted 98 60 130
10th Percentile £24,000 £23,500 £21,250
25th Percentile £26,250 £30,713 £24,750
Median annual salary (50th Percentile) £31,250 £33,500 £32,750
Median % change year-on-year -6.72% +2.29% +14.91%
75th Percentile £55,000 £44,063 £40,375
90th Percentile £55,696 £50,250 £50,000
UK median annual salary £30,000 £33,500 £35,000
% change year-on-year -10.45% -4.29% +22.81%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 86,551 76,764 136,484
% of permanent jobs with a recognized job title 94.74% 91.30% 96.02%
Number of salaries quoted 63,784 50,208 75,544
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,000 £45,000 £43,017
Median annual salary (50th Percentile) £52,500 £60,567 £60,000
Median % change year-on-year -13.32% +0.95% +9.09%
75th Percentile £70,500 £81,250 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Technical Support Analyst
Job Vacancy Trend in England

Job postings that featured Technical Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Technical Support Analyst in England

Technical Support Analyst
Salary Trend in England

3-month moving average salary quoted in jobs citing Technical Support Analyst in England.

Salary trend for Technical Support Analyst in England

Technical Support Analyst
Salary Histogram in England

Salary distribution for jobs citing Technical Support Analyst in England over the 6 months to 3 June 2024.

Salary histogram for Technical Support Analyst in England

Technical Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the England region over the 6 months to 3 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +108 32 £54,296 +37.46% 2
North of England +40 32 £28,000 -37.78% 1
North West +10 24 £27,500 -17.91% 1
East of England -10 17 £35,000 +45.83% 4
Midlands -10 13 £32,500 -27.78% 1
South West -15 13 £24,000 -26.15%
South East +20 12 £29,500 -11.94% 3
West Midlands +2 11 £32,500 -27.78% 1
Yorkshire +53 5 £31,500 -30.00%
North East -11 3 £30,000 -50.00%
East Midlands - 2 - -
Technical Support Analyst
UK

Technical Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 3 June 2024, Technical Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Technical Support Analyst in the job title.

1 45 (37.82%) Windows
2 36 (30.25%) Social Skills
3 35 (29.41%) SQL
4 34 (28.57%) Customer Service
5 28 (23.53%) Problem-Solving
6 26 (21.85%) ITIL
6 26 (21.85%) Active Directory
7 22 (18.49%) Linux
8 20 (16.81%) SQL Server
8 20 (16.81%) Microsoft
9 19 (15.97%) Degree
10 18 (15.13%) Finance
10 18 (15.13%) Windows Server
11 17 (14.29%) Microsoft 365
11 17 (14.29%) Windows 10
12 15 (12.61%) Azure
13 14 (11.76%) Retail
13 14 (11.76%) Dynamics CRM
13 14 (11.76%) SQL Server Integration Services
13 14 (11.76%) Requirements Analysis
13 14 (11.76%) Change Management
13 14 (11.76%) ETL
13 14 (11.76%) CRM
13 14 (11.76%) T-SQL
13 14 (11.76%) PL/SQL
13 14 (11.76%) Analytical Skills
14 12 (10.08%) Banking
14 12 (10.08%) VMware
14 12 (10.08%) FIX Protocol
14 12 (10.08%) SharePoint

Technical Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (10.08%) SharePoint
2 6 (5.04%) Confluence
3 3 (2.52%) Microsoft Exchange
4 1 (0.84%) SharePoint 2013
Applications
1 9 (7.56%) Microsoft Office
2 3 (2.52%) Microsoft Excel
Business Applications
1 14 (11.76%) Dynamics CRM
2 10 (8.40%) NEC Housing
3 2 (1.68%) Misys Midas
4 1 (0.84%) Bloomberg AIM
Cloud Services
1 17 (14.29%) Microsoft 365
2 15 (12.61%) Azure
3 10 (8.40%) Power Automate
4 8 (6.72%) SaaS
5 5 (4.20%) Google Workspace
6 4 (3.36%) AWS
6 4 (3.36%) Entra ID
7 1 (0.84%) Mimecast
Communications & Networking
1 8 (6.72%) Wi-Fi
2 5 (4.20%) LAN
2 5 (4.20%) VSAT
2 5 (4.20%) WAN
3 3 (2.52%) DHCP
3 3 (2.52%) DNS
3 3 (2.52%) Firewall
3 3 (2.52%) HTTP
3 3 (2.52%) Internet
4 1 (0.84%) 4G
4 1 (0.84%) DKIM
4 1 (0.84%) DMARC
4 1 (0.84%) Intranet
4 1 (0.84%) VPN
4 1 (0.84%) Wireless
Database & Business Intelligence
1 20 (16.81%) SQL Server
2 14 (11.76%) SQL Server Integration Services
3 4 (3.36%) MySQL
Development Applications
1 6 (5.04%) JIRA
General
1 36 (30.25%) Social Skills
2 18 (15.13%) Finance
3 14 (11.76%) Analytical Skills
3 14 (11.76%) Retail
4 12 (10.08%) Banking
4 12 (10.08%) Front Office
5 8 (6.72%) French Language
6 5 (4.20%) Portuguese Language
6 5 (4.20%) Telecoms
7 4 (3.36%) Automotive
7 4 (3.36%) Manufacturing
7 4 (3.36%) Military
7 4 (3.36%) Organisational Skills
8 2 (1.68%) Legal
8 2 (1.68%) Pharmaceutical
8 2 (1.68%) Public Sector
9 1 (0.84%) Law
Libraries, Frameworks & Software Standards
1 12 (10.08%) FIX Protocol
2 7 (5.88%) HTML
3 3 (2.52%) .NET
3 3 (2.52%) REST
4 1 (0.84%) LDAP
Miscellaneous
1 7 (5.88%) Housing Association
1 7 (5.88%) Management Information System
2 5 (4.20%) Social Media
3 4 (3.36%) Driving Licence
4 3 (2.52%) FMCG
4 3 (2.52%) Greenfield Project
5 1 (0.84%) Blackberry
5 1 (0.84%) Fixed Income
5 1 (0.84%) Handset
5 1 (0.84%) Onboarding
5 1 (0.84%) Video Conferencing
Operating Systems
1 45 (37.82%) Windows
2 22 (18.49%) Linux
3 18 (15.13%) Windows Server
4 17 (14.29%) Windows 10
5 11 (9.24%) Windows Server 2019
6 7 (5.88%) Windows Server 2016
7 4 (3.36%) Apple iOS
8 1 (0.84%) Android
8 1 (0.84%) Mac OS
Processes & Methodologies
1 34 (28.57%) Customer Service
2 28 (23.53%) Problem-Solving
3 26 (21.85%) ITIL
4 14 (11.76%) Change Management
4 14 (11.76%) CRM
4 14 (11.76%) ETL
4 14 (11.76%) Requirements Analysis
5 11 (9.24%) Disaster Recovery
6 9 (7.56%) B2B
6 9 (7.56%) Continuous Improvement
7 7 (5.88%) Change Advisory Board
7 7 (5.88%) Data Security
7 7 (5.88%) Incident Management
7 7 (5.88%) Knowledge Transfer
7 7 (5.88%) PRINCE2
7 7 (5.88%) Risk Register
7 7 (5.88%) Root Cause Analysis
7 7 (5.88%) Task Automation
8 6 (5.04%) Collaborative Culture
9 5 (4.20%) Requirements Gathering
Programming Languages
1 35 (29.41%) SQL
2 14 (11.76%) PL/SQL
2 14 (11.76%) T-SQL
3 4 (3.36%) PHP
4 3 (2.52%) C#
Qualifications
1 19 (15.97%) Degree
2 7 (5.88%) PRINCE2 Practitioner
3 4 (3.36%) BPSS Clearance
3 4 (3.36%) SC Cleared
3 4 (3.36%) Security Cleared
Quality Assurance & Compliance
1 9 (7.56%) SLA
System Software
1 26 (21.85%) Active Directory
2 6 (5.04%) vSphere
3 4 (3.36%) Microsoft Virtual Server
3 4 (3.36%) Virtual Servers
4 2 (1.68%) VMware Infrastructure
5 1 (0.84%) Hyper-V
Systems Management
1 6 (5.04%) Microsoft Intune
2 5 (4.20%) Progress Chef
3 3 (2.52%) Jamf Pro
3 3 (2.52%) SCCM
Vendors
1 20 (16.81%) Microsoft
2 12 (10.08%) VMware
3 10 (8.40%) NEC
4 8 (6.72%) Veeam
5 6 (5.04%) Commvault
6 5 (4.20%) ServiceNow
7 3 (2.52%) UiPath
8 2 (1.68%) Oracle
9 1 (0.84%) Bloomberg
9 1 (0.84%) CheckPoint
9 1 (0.84%) Cisco
9 1 (0.84%) Datto
9 1 (0.84%) Google
9 1 (0.84%) Palo Alto