Service Desk Analyst Jobs in Hertfordshire

Service Desk Analyst
East of England > Hertfordshire

The median Service Desk Analyst salary in Hertfordshire is £29,000 per year, according to job vacancies posted during the 6 months leading to 15 November 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
15 Nov 2024
Same period 2023 Same period 2022
Rank 84 62 109
Rank change year-on-year -22 +47 +25
Permanent jobs requiring a Service Desk Analyst 16 9 29
As % of all permanent jobs advertised in Hertfordshire 1.10% 1.24% 1.47%
As % of the Job Titles category 1.23% 1.29% 1.55%
Number of salaries quoted 5 8 12
10th Percentile £26,850 £24,000 £19,300
25th Percentile £28,500 £24,544 £22,075
Median annual salary (50th Percentile) £29,000 £25,975 £24,750
Median % change year-on-year +11.65% +4.95% -4.81%
75th Percentile £29,500 £27,688 £28,063
90th Percentile £32,050 £29,000 £29,000
East of England median annual salary £28,250 £25,225 £26,500
% change year-on-year +11.99% -4.81% +1.92%

All Permanent IT Job Vacancies
Hertfordshire

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Hertfordshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Hertfordshire with a recognized job title 1,304 696 1,865
% of permanent jobs with a recognized job title 89.38% 95.74% 94.72%
Number of salaries quoted 609 494 991
10th Percentile £30,000 £28,765 £27,000
25th Percentile £45,000 £36,250 £33,500
Median annual salary (50th Percentile) £55,320 £55,000 £54,250
Median % change year-on-year +0.58% +1.38% +14.21%
75th Percentile £70,000 £65,000 £68,750
90th Percentile £85,000 £77,500 £87,500
East of England median annual salary £52,795 £52,500 £52,500
% change year-on-year +0.56% - +10.53%

Service Desk Analyst
Job Vacancy Trend in Hertfordshire

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Hertfordshire.

Job vacancy trend for Service Desk Analyst in Hertfordshire

Service Desk Analyst
Salary Trend in Hertfordshire

3-month moving average salary quoted in jobs citing Service Desk Analyst in Hertfordshire.

Salary trend for Service Desk Analyst in Hertfordshire

Service Desk Analyst
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Hertfordshire region over the 6 months to 15 November 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Hemel Hempstead - 10 - -
Hatfield +10 4 £29,000 -
St Albans - 1 £32,500 -
Service Desk Analyst
East of England

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Hertfordshire

For the 6 months to 15 November 2024, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Hertfordshire region featuring Service Desk Analyst in the job title.

1 13 (81.25%) Microsoft
2 11 (68.75%) Windows
3 8 (50.00%) LAN
3 8 (50.00%) WAN
3 8 (50.00%) Active Directory
3 8 (50.00%) Microsoft 365
3 8 (50.00%) Social Skills
4 7 (43.75%) TCP/IP
5 5 (31.25%) Android
6 4 (25.00%) Statistics
6 4 (25.00%) Degree
6 4 (25.00%) Azure
6 4 (25.00%) Root Cause Analysis
6 4 (25.00%) Entra ID
6 4 (25.00%) Analytical Skills
6 4 (25.00%) Problem-Solving
6 4 (25.00%) DNS
6 4 (25.00%) DHCP
6 4 (25.00%) Microsoft Office
6 4 (25.00%) ITIL
6 4 (25.00%) Customer Service
7 3 (18.75%) Microsoft Exchange
7 3 (18.75%) SLA
7 3 (18.75%) Internet
7 3 (18.75%) People Management
7 3 (18.75%) Windows 10
7 3 (18.75%) Microsoft Intune
7 3 (18.75%) German Language
7 3 (18.75%) Windows 7
8 1 (6.25%) Virtual Desktop

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (18.75%) Microsoft Exchange
2 1 (6.25%) SharePoint
Applications
1 4 (25.00%) Microsoft Office
Cloud Services
1 8 (50.00%) Microsoft 365
2 4 (25.00%) Azure
2 4 (25.00%) Entra ID
3 1 (6.25%) OneDrive
Communications & Networking
1 8 (50.00%) LAN
1 8 (50.00%) WAN
2 7 (43.75%) TCP/IP
3 4 (25.00%) DHCP
3 4 (25.00%) DNS
4 3 (18.75%) Internet
Database & Business Intelligence
1 1 (6.25%) SQL Server
General
1 8 (50.00%) Social Skills
2 4 (25.00%) Analytical Skills
3 3 (18.75%) German Language
Miscellaneous
1 1 (6.25%) Onboarding
Operating Systems
1 11 (68.75%) Windows
2 5 (31.25%) Android
3 3 (18.75%) Windows 10
3 3 (18.75%) Windows 7
Processes & Methodologies
1 4 (25.00%) Customer Service
1 4 (25.00%) ITIL
1 4 (25.00%) Problem-Solving
1 4 (25.00%) Root Cause Analysis
1 4 (25.00%) Statistics
2 3 (18.75%) People Management
3 1 (6.25%) Document Management
3 1 (6.25%) ITSM
Qualifications
1 4 (25.00%) Degree
Quality Assurance & Compliance
1 3 (18.75%) SLA
System Software
1 8 (50.00%) Active Directory
2 1 (6.25%) Virtual Desktop
Systems Management
1 3 (18.75%) Microsoft Intune
Vendors
1 13 (81.25%) Microsoft
2 1 (6.25%) Citrix
2 1 (6.25%) Wolters Kluwer