1st/2nd Line Support Jobs in Manchester

1st/2nd Line Support
North West > Manchester

The median 1st/2nd Line Support salary in Manchester is £30,000 per year, according to job vacancies posted during the 6 months leading to 12 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 207 236 251
Rank change year-on-year +29 +15 -40
Permanent jobs requiring a 1st/2nd Line Support 16 1 11
As % of all permanent jobs advertised in Manchester 0.27% 0.022% 0.19%
As % of the Job Titles category 0.28% 0.024% 0.20%
Number of salaries quoted 16 1 8
10th Percentile £24,250 - £25,050
25th Percentile £26,688 £26,250 £25,500
Median annual salary (50th Percentile) £30,000 £27,500 £26,000
Median % change year-on-year +9.09% +5.77% +9.47%
75th Percentile £31,000 £28,750 £26,750
90th Percentile £32,500 - £28,475
North West median annual salary £29,500 £27,500 £26,000
% change year-on-year +7.27% +5.77% +10.64%

All Permanent IT Job Vacancies
Manchester

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Manchester. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Manchester with a recognized job title 5,681 4,133 5,641
% of permanent jobs with a recognized job title 95.00% 91.93% 96.84%
Number of salaries quoted 4,201 2,572 3,621
10th Percentile £30,000 £32,500 £31,250
25th Percentile £40,750 £43,750 £40,750
Median annual salary (50th Percentile) £52,500 £57,500 £55,000
Median % change year-on-year -8.70% +4.55% +10.00%
75th Percentile £67,968 £72,500 £70,000
90th Percentile £80,000 £82,500 £85,000
North West median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +10.53%

1st/2nd Line Support
Job Vacancy Trend in Manchester

Job postings that featured 1st/2nd Line Support in the job title as a proportion of all IT jobs advertised in Manchester.

Job vacancy trend for 1st/2nd Line Support in Manchester

1st/2nd Line Support
Salary Trend in Manchester

3-month moving average salary quoted in jobs citing 1st/2nd Line Support in Manchester.

Salary trend for 1st/2nd Line Support in Manchester

1st/2nd Line Support
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the Manchester region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Salford - 1 £28,500 -
1st/2nd Line Support
North West

1st/2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Manchester

For the 6 months to 12 June 2024, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Manchester region featuring 1st/2nd Line Support in the job title.

1 16 (100.00%) Active Directory
1 16 (100.00%) Microsoft 365
2 13 (81.25%) Windows
3 12 (75.00%) Microsoft
3 12 (75.00%) Windows 10
4 10 (62.50%) Social Skills
5 8 (50.00%) EPoS
5 8 (50.00%) Wi-Fi
6 7 (43.75%) Organisational Skills
6 7 (43.75%) Analytical Skills
7 6 (37.50%) Problem-Solving
7 6 (37.50%) SharePoint
7 6 (37.50%) Microsoft Office
8 5 (31.25%) Firewall
9 4 (25.00%) VLAN
9 4 (25.00%) DNS
9 4 (25.00%) Email Filtering
9 4 (25.00%) OneDrive
9 4 (25.00%) Kalman Filter
10 2 (12.50%) Mobile Device Management
10 2 (12.50%) IT Strategy
10 2 (12.50%) Customer Service
10 2 (12.50%) ERP
10 2 (12.50%) VoIP
10 2 (12.50%) Continuous Improvement
10 2 (12.50%) Veeam
10 2 (12.50%) VMware
11 1 (6.25%) Retail
11 1 (6.25%) Finance
11 1 (6.25%) Azure

1st/2nd Line Support Skill Set
Co-occurring Skills and Capabilities in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (37.50%) SharePoint
2 1 (6.25%) Microsoft Exchange
Applications
1 6 (37.50%) Microsoft Office
2 1 (6.25%) Spreadsheet
Cloud Services
1 16 (100.00%) Microsoft 365
2 4 (25.00%) OneDrive
3 1 (6.25%) Azure
Communications & Networking
1 8 (50.00%) Wi-Fi
2 5 (31.25%) Firewall
3 4 (25.00%) DNS
3 4 (25.00%) VLAN
4 2 (12.50%) VoIP
5 1 (6.25%) NAS
5 1 (6.25%) SAN
Database & Business Intelligence
1 1 (6.25%) SQL Server
General
1 10 (62.50%) Social Skills
2 7 (43.75%) Analytical Skills
2 7 (43.75%) Organisational Skills
3 1 (6.25%) Finance
3 1 (6.25%) Retail
Miscellaneous
1 8 (50.00%) EPoS
Operating Systems
1 13 (81.25%) Windows
2 12 (75.00%) Windows 10
3 1 (6.25%) Windows Server 2012
Processes & Methodologies
1 6 (37.50%) Problem-Solving
2 4 (25.00%) Email Filtering
2 4 (25.00%) Kalman Filter
3 2 (12.50%) Continuous Improvement
3 2 (12.50%) Customer Service
3 2 (12.50%) ERP
3 2 (12.50%) IT Strategy
3 2 (12.50%) Mobile Device Management
4 1 (6.25%) Antivirus Management
4 1 (6.25%) Server Management
4 1 (6.25%) Storage Management
System Software
1 16 (100.00%) Active Directory
Systems Management
1 1 (6.25%) Microsoft Intune
Vendors
1 12 (75.00%) Microsoft
2 2 (12.50%) Veeam
2 2 (12.50%) VMware
3 1 (6.25%) Cisco
3 1 (6.25%) Dell
3 1 (6.25%) ESET
3 1 (6.25%) Sophos