Customer Service Analyst Jobs in Manchester

Customer Service Analyst
North West > Manchester

The median Customer Service Analyst salary in Manchester is £43,563 per year, according to job vacancies posted during the 6 months leading to 15 November 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
15 Nov 2024
Same period 2023 Same period 2022
Rank 160 - -
Rank change year-on-year - - -
Permanent jobs requiring a Customer Service Analyst 16 0 0
As % of all permanent jobs advertised in Manchester 0.44% - -
As % of the Job Titles category 0.46% - -
Number of salaries quoted 1 0 0
10th Percentile - - -
25th Percentile £39,845 - -
Median annual salary (50th Percentile) £43,563 - -
75th Percentile £47,282 - -
90th Percentile - - -
North West median annual salary £43,563 - £50,000

All Permanent IT Job Vacancies
Manchester

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Manchester. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Manchester with a recognized job title 3,472 2,556 5,350
% of permanent jobs with a recognized job title 95.54% 96.78% 96.48%
Number of salaries quoted 1,738 1,882 3,537
10th Percentile £34,850 £33,525 £32,000
25th Percentile £41,250 £43,563 £42,500
Median annual salary (50th Percentile) £55,000 £57,500 £55,000
Median % change year-on-year -4.35% +4.55% +3.55%
75th Percentile £69,663 £72,500 £72,500
90th Percentile £83,750 £84,056 £85,000
North West median annual salary £50,803 £55,000 £52,500
% change year-on-year -7.63% +4.76% +5.00%

Customer Service Analyst
Job Vacancy Trend in Manchester

Job postings that featured Customer Service Analyst in the job title as a proportion of all IT jobs advertised in Manchester.

Job vacancy trend for Customer Service Analyst in Manchester

Customer Service Analyst
Salary Trend in Manchester

3-month moving average salary quoted in jobs citing Customer Service Analyst in Manchester.

Salary trend for Customer Service Analyst in Manchester

Customer Service Analyst Skill Set
Top 23 Co-occurring Skills and Capabilities in Manchester

For the 6 months to 15 November 2024, Customer Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Manchester region featuring Customer Service Analyst in the job title.

1 16 (100.00%) Customer Service
2 14 (87.50%) Finance
3 13 (81.25%) Social Skills
4 10 (62.50%) Banking
5 7 (43.75%) Coaching
6 4 (25.00%) Organisational Skills
7 3 (18.75%) Anti-Money Laundering
7 3 (18.75%) Process Improvement
7 3 (18.75%) Analytical Skills
7 3 (18.75%) Performance Metrics
7 3 (18.75%) Microsoft Office
7 3 (18.75%) Microsoft Excel
7 3 (18.75%) Microsoft
8 2 (12.50%) Legal
8 2 (12.50%) Financial Institution
8 2 (12.50%) Front Office
8 2 (12.50%) QA
8 2 (12.50%) Stakeholder Engagement
8 2 (12.50%) KYC
8 2 (12.50%) Client Onboarding
8 2 (12.50%) Onboarding
9 1 (6.25%) Due Diligence
9 1 (6.25%) Microsoft PowerPoint

Customer Service Analyst Skill Set
Co-occurring Skills and Capabilities in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 3 (18.75%) Microsoft Excel
1 3 (18.75%) Microsoft Office
2 1 (6.25%) Microsoft PowerPoint
General
1 14 (87.50%) Finance
2 13 (81.25%) Social Skills
3 10 (62.50%) Banking
4 4 (25.00%) Organisational Skills
5 3 (18.75%) Analytical Skills
6 2 (12.50%) Financial Institution
6 2 (12.50%) Front Office
6 2 (12.50%) Legal
Miscellaneous
1 2 (12.50%) Onboarding
Processes & Methodologies
1 16 (100.00%) Customer Service
2 7 (43.75%) Coaching
3 3 (18.75%) Anti-Money Laundering
3 3 (18.75%) Performance Metrics
3 3 (18.75%) Process Improvement
4 2 (12.50%) Client Onboarding
4 2 (12.50%) KYC
4 2 (12.50%) Stakeholder Engagement
5 1 (6.25%) Due Diligence
Quality Assurance & Compliance
1 2 (12.50%) QA
Vendors
1 3 (18.75%) Microsoft