2nd Line Support Engineer Jobs in the Midlands

Second Line Support Engineer
England > Midlands

The median Second Line Support Engineer salary in the Midlands is £30,000 per year according to job vacancies posted during the 6 months to 5 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
5 Jun 2024
Same period 2023 Same period 2022
Rank 301 300 331
Rank change year-on-year -1 +31 -56
Permanent jobs requiring a 2nd Line Support Engineer 33 20 20
As % of all permanent jobs advertised in the Midlands 0.25% 0.24% 0.18%
As % of the Job Titles category 0.26% 0.26% 0.19%
Number of salaries quoted 32 19 18
10th Percentile £26,275 £26,200 £24,200
25th Percentile £26,750 £27,250 £25,375
Median annual salary (50th Percentile) £30,000 £30,000 £27,500
Median % change year-on-year - +9.09% -
75th Percentile £33,750 £33,000 £30,000
90th Percentile - £33,750 £33,400
England median annual salary £32,000 £32,500 £32,000
% change year-on-year -1.54% +1.56% +12.28%

All Permanent IT Job Vacancies
Midlands

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 12,606 7,572 10,747
% of permanent jobs with a recognized job title 94.73% 89.45% 95.04%
Number of salaries quoted 9,108 4,472 7,046
10th Percentile £26,250 £28,750 £27,750
25th Percentile £34,067 £37,500 £37,000
Median annual salary (50th Percentile) £47,500 £52,500 £50,000
Median % change year-on-year -9.52% +5.00% +9.89%
75th Percentile £60,500 £67,500 £63,750
90th Percentile £75,000 £77,500 £77,500
England median annual salary £52,500 £60,300 £60,000
% change year-on-year -12.94% +0.50% +9.09%

2nd Line Support Engineer
Job Vacancy Trend in the Midlands

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for 2nd Line Support Engineer in the Midlands

2nd Line Support Engineer
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer in the Midlands.

Salary trend for 2nd Line Support Engineer in the Midlands

2nd Line Support Engineer
Salary Histogram in the Midlands

Salary distribution for jobs citing 2nd Line Support Engineer in the Midlands over the 6 months to 5 June 2024.

Salary histogram for 2nd Line Support Engineer in the Midlands

2nd Line Support Engineer
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the Midlands region over the 6 months to 5 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands -10 19 £30,000 -3.23% 1
East Midlands -15 14 £32,500 +8.33% 5
2nd Line Support Engineer
England

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 5 June 2024, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring 2nd Line Support Engineer in the job title.

1 26 (78.79%) Windows
2 24 (72.73%) Active Directory
3 23 (69.70%) Social Skills
4 18 (54.55%) Windows 10
5 17 (51.52%) Problem-Solving
6 15 (45.45%) Customer Service
7 13 (39.39%) Microsoft
7 13 (39.39%) VMware
8 12 (36.36%) Degree
9 11 (33.33%) Mac OS
9 11 (33.33%) Microsoft 365
10 10 (30.30%) Microsoft Office
11 9 (27.27%) Computer Science
11 9 (27.27%) Firewall
11 9 (27.27%) Azure
11 9 (27.27%) Entra ID
12 8 (24.24%) Windows Server
12 8 (24.24%) Microsoft Intune
12 8 (24.24%) Windows Server 2012
12 8 (24.24%) Computer Science Degree
12 8 (24.24%) SCCM
12 8 (24.24%) Veeam
12 8 (24.24%) VMware Infrastructure
13 6 (18.18%) DBS Check
13 6 (18.18%) Analytical Skills
13 6 (18.18%) Onboarding
13 6 (18.18%) Microsoft Certification
13 6 (18.18%) A+ Certification
13 6 (18.18%) MCP
13 6 (18.18%) Linux

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (18.18%) Microsoft Exchange
2 4 (12.12%) SharePoint
3 1 (3.03%) Skype for Business
Applications
1 10 (30.30%) Microsoft Office
Cloud Services
1 11 (33.33%) Microsoft 365
2 9 (27.27%) Azure
2 9 (27.27%) Entra ID
3 4 (12.12%) OneDrive
4 3 (9.09%) Azure Sentinel
4 3 (9.09%) Google Workspace
5 2 (6.06%) AWS
5 2 (6.06%) SaaS
5 2 (6.06%) Serverless
Communications & Networking
1 9 (27.27%) Firewall
2 6 (18.18%) Network Security
3 5 (15.15%) DNS
3 5 (15.15%) PBX
4 4 (12.12%) DHCP
4 4 (12.12%) TCP/IP
4 4 (12.12%) Wi-Fi
5 3 (9.09%) Ethernet
5 3 (9.09%) LAN
5 3 (9.09%) SMTP
5 3 (9.09%) VLAN
5 3 (9.09%) VPN
5 3 (9.09%) WAN
6 1 (3.03%) Remote Desktop
6 1 (3.03%) Skype
General
1 23 (69.70%) Social Skills
2 6 (18.18%) Analytical Skills
2 6 (18.18%) Law
3 3 (9.09%) Documentation Skills
4 2 (6.06%) Manufacturing
4 2 (6.06%) Telecoms
5 1 (3.03%) Finance
5 1 (3.03%) Inclusion and Diversity
Miscellaneous
1 6 (18.18%) Onboarding
2 5 (15.15%) Replication
3 3 (9.09%) Clustering
3 3 (9.09%) Driving Licence
4 2 (6.06%) Self-Motivation
5 1 (3.03%) Management Information System
5 1 (3.03%) Team-Oriented Environment
5 1 (3.03%) Video Conferencing
Operating Systems
1 26 (78.79%) Windows
2 18 (54.55%) Windows 10
3 11 (33.33%) Mac OS
4 8 (24.24%) Windows Server
4 8 (24.24%) Windows Server 2012
5 6 (18.18%) Linux
6 5 (15.15%) CentOS
7 3 (9.09%) Windows Server 2016
7 3 (9.09%) Windows Server 2019
8 1 (3.03%) Android
8 1 (3.03%) Apple iOS
8 1 (3.03%) Windows 7
8 1 (3.03%) Windows 8
Processes & Methodologies
1 17 (51.52%) Problem-Solving
2 15 (45.45%) Customer Service
3 9 (27.27%) Computer Science
4 5 (15.15%) Service Management
5 3 (9.09%) Continuous Improvement
6 2 (6.06%) IT Strategy
6 2 (6.06%) Problem Management
7 1 (3.03%) Fintech
7 1 (3.03%) Hardware Maintenance
7 1 (3.03%) Inventory Management
7 1 (3.03%) Issue Tracking
7 1 (3.03%) Network Management
7 1 (3.03%) Remote Monitoring and Management
7 1 (3.03%) Software Deployment
7 1 (3.03%) Stakeholder Management
7 1 (3.03%) Time Management
Programming Languages
1 4 (12.12%) PowerShell
2 3 (9.09%) SQL
3 1 (3.03%) Perl
3 1 (3.03%) Python
Qualifications
1 12 (36.36%) Degree
2 8 (24.24%) Computer Science Degree
3 6 (18.18%) A+ Certification
3 6 (18.18%) DBS Check
3 6 (18.18%) MCP
3 6 (18.18%) Microsoft Certification
4 2 (6.06%) Security Cleared
Quality Assurance & Compliance
1 2 (6.06%) SLA
2 1 (3.03%) GDPR
2 1 (3.03%) PCI DSS
System Software
1 24 (72.73%) Active Directory
2 8 (24.24%) VMware Infrastructure
3 5 (15.15%) Hyper-V
3 5 (15.15%) VMware ESXi
3 5 (15.15%) VMware Workstation
Systems Management
1 8 (24.24%) Microsoft Intune
1 8 (24.24%) SCCM
2 3 (9.09%) Autotask
2 3 (9.09%) Failover Clustering
2 3 (9.09%) Jamf Pro
3 2 (6.06%) Kubernetes
Vendors
1 13 (39.39%) Microsoft
1 13 (39.39%) VMware
2 8 (24.24%) Veeam
3 5 (15.15%) Cisco
3 5 (15.15%) Citrix
3 5 (15.15%) Remedy
4 3 (9.09%) Apple
4 3 (9.09%) Datto
4 3 (9.09%) Draytek
4 3 (9.09%) Sage
4 3 (9.09%) Sophos
4 3 (9.09%) Webroot