2nd Line Support Engineer Jobs in England

Second Line Support Engineer
UK > England

The median Second Line Support Engineer salary in England is £32,000 per year according to job vacancies posted during the 6 months to 24 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
24 May 2024
Same period 2023 Same period 2022
Rank 519 552 836
Rank change year-on-year +33 +284 -146
Permanent jobs requiring a 2nd Line Support Engineer 327 390 346
As % of all permanent jobs advertised in England 0.37% 0.45% 0.25%
As % of the Job Titles category 0.39% 0.49% 0.26%
Number of salaries quoted 315 359 331
10th Percentile £25,500 £26,250 £26,000
25th Percentile £27,000 £28,000 £26,375
Median annual salary (50th Percentile) £32,000 £32,500 £31,500
Median % change year-on-year -1.54% +3.17% +10.53%
75th Percentile £35,000 £37,000 £34,250
90th Percentile £38,450 £40,000 £38,750
UK median annual salary £31,000 £32,500 £31,133
% change year-on-year -4.62% +4.39% +9.24%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 82,980 79,798 132,360
% of permanent jobs with a recognized job title 94.62% 91.51% 96.04%
Number of salaries quoted 61,732 50,828 74,914
10th Percentile £28,500 £32,750 £32,500
25th Percentile £38,220 £45,000 £43,000
Median annual salary (50th Percentile) £52,500 £60,800 £60,000
Median % change year-on-year -13.65% +1.33% +9.09%
75th Percentile £71,250 £81,250 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

2nd Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Salary Trend in England

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer in England.

Salary trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Salary Histogram in England

Salary distribution for jobs citing 2nd Line Support Engineer in England over the 6 months to 24 May 2024.

Salary histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 6 months to 24 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +74 77 £30,000 +7.91% 7
South East -36 69 £30,000 -4.76% 35
London +25 56 £34,000 -2.86% 18
East of England +33 49 £32,500 - 7
South West -18 47 £33,000 -10.81% 9
North West +12 36 £29,000 - 5
Midlands -2 32 £30,000 - 11
North East +13 22 £32,250 -0.77%
West Midlands +23 21 £30,000 -3.23% 6
Yorkshire +80 19 £32,500 +17.75% 2
East Midlands -7 11 £32,500 +8.33% 5
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 24 May 2024, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 2nd Line Support Engineer in the job title.

1 245 (74.92%) Windows
2 230 (70.34%) Active Directory
3 225 (68.81%) Microsoft 365
4 221 (67.58%) Microsoft
5 150 (45.87%) Social Skills
6 149 (45.57%) Azure
7 113 (34.56%) Windows Server
7 113 (34.56%) Problem-Solving
8 110 (33.64%) Windows 10
9 93 (28.44%) SharePoint
10 92 (28.13%) VMware
11 87 (26.61%) Microsoft Exchange
12 83 (25.38%) Firewall
12 83 (25.38%) Customer Service
13 75 (22.94%) Microsoft Office
14 74 (22.63%) Microsoft Intune
15 65 (19.88%) VMware Infrastructure
16 63 (19.27%) Hyper-V
17 56 (17.13%) Microsoft Certification
18 55 (16.82%) Entra ID
19 51 (15.60%) ITIL
20 48 (14.68%) Wi-Fi
21 45 (13.76%) Analytical Skills
22 42 (12.84%) Citrix
23 41 (12.54%) WAN
24 40 (12.23%) LAN
25 39 (11.93%) Degree
26 36 (11.01%) DNS
26 36 (11.01%) Organisational Skills
27 34 (10.40%) Mac OS

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 93 (28.44%) SharePoint
2 87 (26.61%) Microsoft Exchange
3 13 (3.98%) SharePoint 2010
3 13 (3.98%) SharePoint 2013
4 2 (0.61%) Confluence
4 2 (0.61%) Exchange Server 2007
4 2 (0.61%) Exchange Server 2010
4 2 (0.61%) Exchange Server 2013
4 2 (0.61%) Skype for Business
5 1 (0.31%) IBM Notes
Applications
1 75 (22.94%) Microsoft Office
2 9 (2.75%) Microsoft Excel
3 2 (0.61%) Spreadsheet
Cloud Services
1 225 (68.81%) Microsoft 365
2 149 (45.57%) Azure
3 55 (16.82%) Entra ID
4 31 (9.48%) OneDrive
5 27 (8.26%) AWS
6 26 (7.95%) GCP
7 10 (3.06%) Dynamics 365
8 3 (0.92%) Azure Sentinel
8 3 (0.92%) Google Workspace
9 2 (0.61%) Mimecast
10 1 (0.31%) Cloud Computing
10 1 (0.31%) IaaS
10 1 (0.31%) SaaS
Communications & Networking
1 83 (25.38%) Firewall
2 48 (14.68%) Wi-Fi
3 41 (12.54%) WAN
4 40 (12.23%) LAN
5 36 (11.01%) DNS
6 26 (7.95%) DHCP
6 26 (7.95%) VPN
7 23 (7.03%) VLAN
8 21 (6.42%) Network Security
9 19 (5.81%) SAN
10 18 (5.50%) TCP/IP
11 15 (4.59%) VoIP
12 10 (3.06%) Remote Desktop
13 9 (2.75%) Internet
14 7 (2.14%) NAS
15 6 (1.83%) Intranet
16 5 (1.53%) PBX
17 3 (0.92%) Ethernet
17 3 (0.92%) SMTP
17 3 (0.92%) Wireless
Database & Business Intelligence
1 28 (8.56%) SQL Server
2 15 (4.59%) Amazon RDS
3 8 (2.45%) MariaDB
3 8 (2.45%) MySQL
4 1 (0.31%) Relational Database
Development Applications
1 5 (1.53%) JIRA
General
1 150 (45.87%) Social Skills
2 45 (13.76%) Analytical Skills
3 36 (11.01%) Organisational Skills
4 21 (6.42%) Finance
5 15 (4.59%) Law
6 11 (3.36%) Legal
6 11 (3.36%) Manufacturing
7 9 (2.75%) Documentation Skills
8 8 (2.45%) Telecoms
9 7 (2.14%) Retail
10 2 (0.61%) Banking
10 2 (0.61%) Inclusion and Diversity
11 1 (0.31%) Advertising
11 1 (0.31%) Automotive
11 1 (0.31%) Games
11 1 (0.31%) Pharmaceutical
11 1 (0.31%) Tech for Good
Libraries, Frameworks & Software Standards
1 4 (1.22%) Cocoa
2 2 (0.61%) .NET
3 1 (0.31%) EDI
3 1 (0.31%) Web Services
Miscellaneous
1 27 (8.26%) Driving Licence
2 21 (6.42%) Onboarding
3 20 (6.12%) EPoS
4 11 (3.36%) Enterprise Storage
5 8 (2.45%) Clustering
5 8 (2.45%) iPad
5 8 (2.45%) Self-Motivation
6 7 (2.14%) Smartphone
7 6 (1.83%) Video Conferencing
8 5 (1.53%) Replication
9 3 (0.92%) Apple TV
10 2 (0.61%) Management Information System
11 1 (0.31%) Client/Server
11 1 (0.31%) Foreign Exchange (FX)
11 1 (0.31%) Hedge funds
11 1 (0.31%) iPhone
11 1 (0.31%) Linux Command Line
11 1 (0.31%) New Media
11 1 (0.31%) Public Cloud
11 1 (0.31%) Tandem
Operating Systems
1 245 (74.92%) Windows
2 113 (34.56%) Windows Server
3 110 (33.64%) Windows 10
4 34 (10.40%) Mac OS
5 25 (7.65%) Windows Server 2012
6 22 (6.73%) Linux
7 17 (5.20%) Apple iOS
8 12 (3.67%) Android
8 12 (3.67%) Windows Server 2019
9 7 (2.14%) Windows Server 2016
10 5 (1.53%) CentOS
10 5 (1.53%) Windows Server 2008
11 3 (0.92%) Mac OS X
12 2 (0.61%) Windows 7
13 1 (0.31%) Windows 8
13 1 (0.31%) Windows Mobile
Processes & Methodologies
1 113 (34.56%) Problem-Solving
2 83 (25.38%) Customer Service
3 51 (15.60%) ITIL
4 25 (7.65%) Computer Science
5 23 (7.03%) Mobile Device Management
6 17 (5.20%) Service Delivery
7 16 (4.89%) Server Virtualisation
8 14 (4.28%) Incident Management
9 12 (3.67%) Infrastructure Engineering
9 12 (3.67%) Mentoring
9 12 (3.67%) Server Management
10 11 (3.36%) Antivirus Management
10 11 (3.36%) Desktop Virtualisation
10 11 (3.36%) Kalman Filter
11 9 (2.75%) Line Management
11 9 (2.75%) Time Management
12 8 (2.45%) Project Delivery
12 8 (2.45%) Project Planning
13 7 (2.14%) Data Protection
13 7 (2.14%) Software Deployment
Programming Languages
1 21 (6.42%) PowerShell
2 12 (3.67%) SQL
3 3 (0.92%) Python
4 2 (0.61%) Bash
5 1 (0.31%) C++
5 1 (0.31%) Perl
Qualifications
1 56 (17.13%) Microsoft Certification
2 39 (11.93%) Degree
3 26 (7.95%) Security Cleared
4 25 (7.65%) DBS Check
5 23 (7.03%) Computer Science Degree
6 22 (6.73%) A+ Certification
7 21 (6.42%) MCP
7 21 (6.42%) SC Cleared
8 13 (3.98%) Azure Certification
8 13 (3.98%) MCITP
8 13 (3.98%) MCSE
9 8 (2.45%) CompTIA Security+
9 8 (2.45%) Network+ Certification
10 6 (1.83%) HND
11 5 (1.53%) CCNA
11 5 (1.53%) Cisco Certification
12 2 (0.61%) ITIL Certification
12 2 (0.61%) ITIL Foundation Certificate
13 1 (0.31%) AWS Certification
13 1 (0.31%) MBA
Quality Assurance & Compliance
1 17 (5.20%) SLA
2 1 (0.31%) GDPR
2 1 (0.31%) ISO/IEC 27001
2 1 (0.31%) PCI DSS
System Software
1 230 (70.34%) Active Directory
2 65 (19.88%) VMware Infrastructure
3 63 (19.27%) Hyper-V
4 14 (4.28%) Virtual Desktop
5 13 (3.98%) XenApp
5 13 (3.98%) XenDesktop
6 9 (2.75%) VMware ESXi
7 8 (2.45%) vSphere
8 6 (1.83%) VMware Workstation
9 3 (0.92%) Terminal Services
10 1 (0.31%) Firmware
10 1 (0.31%) Virtual Servers
10 1 (0.31%) VMware NSX
Systems Management
1 74 (22.63%) Microsoft Intune
2 33 (10.09%) SCCM
3 8 (2.45%) Failover Clustering
3 8 (2.45%) Jamf Pro
4 7 (2.14%) Autotask
5 6 (1.83%) SmoothWall
6 3 (0.92%) NetBackup
6 3 (0.92%) vCenter Server
7 1 (0.31%) Backup Exec
7 1 (0.31%) Dell DRAC
7 1 (0.31%) Opsgenie
7 1 (0.31%) SCOM
7 1 (0.31%) SCVMM
7 1 (0.31%) Single Sign-On
Vendors
1 221 (67.58%) Microsoft
2 92 (28.13%) VMware
3 42 (12.84%) Citrix
4 32 (9.79%) Cisco
5 26 (7.95%) HP
6 24 (7.34%) Google
7 23 (7.03%) Apple
8 21 (6.42%) Dell
9 19 (5.81%) Sophos
9 19 (5.81%) Veeam
10 13 (3.98%) Symantec
11 9 (2.75%) Datto
12 6 (1.83%) ESET
13 5 (1.53%) Remedy
14 4 (1.22%) Draytek
14 4 (1.22%) Salesforce
14 4 (1.22%) Veritas
15 3 (0.92%) Barracuda Networks
15 3 (0.92%) ServiceNow
15 3 (0.92%) Webroot