2nd Line Support Engineer Contracts in England

Second Line Support Engineer
UK > England

The median Second Line Support Engineer daily rate in England is £219, according to job vacancies posted in the 6 months leading up to 18 November 2024.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

 6 months to
18 Nov 2024		 Same period 2023 Same period 2022
Rank 410 428 521
Rank change year-on-year +18 +93 +54
Contract jobs requiring a 2nd Line Support Engineer 94 160 262
As % of all contract jobs advertised in England 0.30% 0.41% 0.39%
As % of the Job Titles category 0.33% 0.44% 0.41%
Number of daily rates quoted 78 113 177
10th Percentile £148 £132 £156
25th Percentile £163 £175 £175
Median daily rate (50th Percentile) £219 £200 £225
Median % change year-on-year +9.50% -11.11% +20.00%
75th Percentile £274 £239 £250
90th Percentile £338 £288 £300
UK median daily rate £219 £200 £225
% change year-on-year +9.50% -11.11% +21.62%
Number of hourly rates quoted 6 10 31
10th Percentile £19.52 £15.41 £15.75
25th Percentile £21.01 £17.72 £21.38
Median hourly rate £22.09 £19.06 £24.00
Median % change year-on-year +15.90% -20.58% +39.74%
75th Percentile £23.92 £21.13 £25.36
90th Percentile £24.18 £21.78 £26.50
UK median hourly rate £22.09 £19.00 £24.00
% change year-on-year +16.26% -20.83% +29.73%

All Contract IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 28,664 36,769 63,574
% of contract IT jobs with a recognized job title 92.94% 93.57% 95.17%
Number of daily rates quoted 17,506 25,399 45,079
10th Percentile £300 £292 £313
25th Percentile £413 £413 £430
Median daily rate (50th Percentile) £525 £534 £550
Median % change year-on-year -1.69% -2.91% +6.80%
75th Percentile £638 £650 £650
90th Percentile £750 £750 £750
UK median daily rate £525 £525 £550
% change year-on-year - -4.55% +8.91%
Number of hourly rates quoted 1,070 1,423 1,618
10th Percentile £15.22 £15.33 £13.39
25th Percentile £21.25 £20.00 £17.00
Median hourly rate £40.00 £46.00 £30.00
Median % change year-on-year -13.04% +53.33% +50.00%
75th Percentile £66.00 £65.00 £62.50
90th Percentile £75.00 £77.50 £72.33
UK median hourly rate £36.00 £45.00 £28.90
% change year-on-year -20.00% +55.71% +44.50%

2nd Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing 2nd Line Support Engineer in England.

Daily rate trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Daily Rate Histogram in England

Daily rate distribution for jobs citing 2nd Line Support Engineer in England over the 6 months to 18 November 2024.

Daily rate histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing 2nd Line Support Engineer in England.

Hourly rate trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 6 months to 18 November 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
London +29 31 £225 +9.76% 3
North of England +25 21 £170 -15.00% 12
Midlands -6 15 £160 -21.95% 9
North West +27 13 £163 -18.75% 10
South East +3 13 £263 +31.44% 30
West Midlands +2 13 £160 -5.88% 4
South West +23 11 £225 - 8
Yorkshire +13 6 £195 -17.89% 2
East of England +24 3 £238 +18.75% 10
East Midlands -2 2 - - 5
North East -9 2 £158 -10.00%
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 18 November 2024, 2nd Line Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring 2nd Line Support Engineer in the job title.

1 66 (70.21%) Windows
2 54 (57.45%) Microsoft 365
3 50 (53.19%) Active Directory
4 49 (52.13%) Microsoft
5 36 (38.30%) Windows 10
6 34 (36.17%) Social Skills
7 26 (27.66%) Customer Service
8 23 (24.47%) Finance
9 19 (20.21%) Microsoft Office
10 16 (17.02%) Azure
10 16 (17.02%) SCCM
11 14 (14.89%) Microsoft Exchange
12 13 (13.83%) Security Cleared
12 13 (13.83%) Public Sector
13 12 (12.77%) Problem-Solving
13 12 (12.77%) SC Cleared
13 12 (12.77%) VMware
14 11 (11.70%) VPN
14 11 (11.70%) Citrix
14 11 (11.70%) Service Management
14 11 (11.70%) ServiceNow
15 10 (10.64%) Analytical Skills
15 10 (10.64%) TCP/IP
15 10 (10.64%) ITIL
16 9 (9.57%) VMware Infrastructure
16 9 (9.57%) PowerShell
16 9 (9.57%) DNS
16 9 (9.57%) Proactive Monitoring
16 9 (9.57%) Microsoft Intune
17 8 (8.51%) OneDrive

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (14.89%) Microsoft Exchange
2 7 (7.45%) SharePoint
3 1 (1.06%) Apache
3 1 (1.06%) Tomcat
3 1 (1.06%) WebSphere
Applications
1 19 (20.21%) Microsoft Office
2 2 (2.13%) Microsoft Excel
3 1 (1.06%) Microsoft PowerPoint
3 1 (1.06%) Spreadsheet
Cloud Services
1 54 (57.45%) Microsoft 365
2 16 (17.02%) Azure
3 8 (8.51%) OneDrive
4 5 (5.32%) Entra ID
4 5 (5.32%) WhatsApp
5 4 (4.26%) AWS
6 2 (2.13%) Power Platform
7 1 (1.06%) Asana
7 1 (1.06%) Azure Monitor
7 1 (1.06%) Azure Storage
7 1 (1.06%) GitHub
7 1 (1.06%) Slack
Communications & Networking
1 11 (11.70%) VPN
2 10 (10.64%) TCP/IP
3 9 (9.57%) DNS
4 7 (7.45%) DHCP
4 7 (7.45%) Firewall
5 6 (6.38%) VLAN
6 5 (5.32%) WAN
6 5 (5.32%) Wireless
7 3 (3.19%) LAN
7 3 (3.19%) VoIP
7 3 (3.19%) Wi-Fi
8 2 (2.13%) Remote Desktop
9 1 (1.06%) 4G
9 1 (1.06%) Internet
9 1 (1.06%) SD-WAN
9 1 (1.06%) WLAN
Database & Business Intelligence
1 2 (2.13%) Power BI
1 2 (2.13%) SQL Server
2 1 (1.06%) PostgreSQL
Development Applications
1 5 (5.32%) JIRA
2 3 (3.19%) MSI
General
1 34 (36.17%) Social Skills
2 23 (24.47%) Finance
3 13 (13.83%) Public Sector
4 10 (10.64%) Analytical Skills
5 7 (7.45%) Banking
6 6 (6.38%) Telecoms
7 4 (4.26%) Manufacturing
8 3 (3.19%) Electronics
8 3 (3.19%) French Language
8 3 (3.19%) Marketing
9 2 (2.13%) Presentation Skills
10 1 (1.06%) Back Office
10 1 (1.06%) Documentation Skills
10 1 (1.06%) Financial Institution
10 1 (1.06%) Front Office
10 1 (1.06%) Military
10 1 (1.06%) Organisational Skills
10 1 (1.06%) Retail
Libraries, Frameworks & Software Standards
1 3 (3.19%) Software Packaging
Miscellaneous
1 5 (5.32%) Video Conferencing
2 4 (4.26%) CCTV
2 4 (4.26%) Onboarding
3 3 (3.19%) Management Information System
4 2 (2.13%) iPhone
5 1 (1.06%) Driving Licence
5 1 (1.06%) EPoS
5 1 (1.06%) Self-Motivation
Operating Systems
1 66 (70.21%) Windows
2 36 (38.30%) Windows 10
3 6 (6.38%) Linux
3 6 (6.38%) Windows 7
4 5 (5.32%) Apple iOS
4 5 (5.32%) Mac OS
5 4 (4.26%) Windows Server
6 3 (3.19%) Android
6 3 (3.19%) Unix
7 2 (2.13%) Mac OS X
7 2 (2.13%) Windows Server 2008
8 1 (1.06%) CentOS
8 1 (1.06%) Ubuntu
8 1 (1.06%) Windows Server 2016
8 1 (1.06%) Windows Server 2019
8 1 (1.06%) Windows Vista
Processes & Methodologies
1 26 (27.66%) Customer Service
2 12 (12.77%) Problem-Solving
3 11 (11.70%) Service Management
4 10 (10.64%) ITIL
5 9 (9.57%) Proactive Monitoring
6 7 (7.45%) Asset Management
7 6 (6.38%) Cybersecurity
8 5 (5.32%) Business Intelligence
8 5 (5.32%) Change Control
8 5 (5.32%) Collaborative Working
8 5 (5.32%) ITSM
8 5 (5.32%) Mobile Device Management
9 4 (4.26%) Continuous Improvement
9 4 (4.26%) Customer Requirements
9 4 (4.26%) Migration
9 4 (4.26%) Proactive Maintenance
9 4 (4.26%) Project Management
9 4 (4.26%) Root Cause Analysis
9 4 (4.26%) Service Delivery
10 3 (3.19%) Process Improvement
Programming Languages
1 9 (9.57%) PowerShell
2 3 (3.19%) Shell Script
2 3 (3.19%) SQL
3 2 (2.13%) PL/SQL
Qualifications
1 13 (13.83%) Security Cleared
2 12 (12.77%) SC Cleared
3 7 (7.45%) Degree
4 3 (3.19%) A+ Certification
4 3 (3.19%) ITIL Foundation Certificate
4 3 (3.19%) Microsoft Certification
5 2 (2.13%) BPSS Clearance
5 2 (2.13%) DBS Check
5 2 (2.13%) MCP
6 1 (1.06%) Citrix Certification
6 1 (1.06%) DV Cleared
6 1 (1.06%) Network+ Certification
Quality Assurance & Compliance
1 6 (6.38%) SLA
2 1 (1.06%) ISO 9000
System Software
1 50 (53.19%) Active Directory
2 9 (9.57%) VMware Infrastructure
3 4 (4.26%) Virtual Desktop
3 4 (4.26%) Virtual Machines
4 3 (3.19%) Hyper-V
4 3 (3.19%) Microsoft App-V
4 3 (3.19%) vSphere
5 1 (1.06%) VMware ESXi
Systems Management
1 16 (17.02%) SCCM
2 9 (9.57%) Microsoft Intune
3 5 (5.32%) Nessus
4 4 (4.26%) WSUS
5 3 (3.19%) Control-M
6 2 (2.13%) Systems Management Server (SMS)
7 1 (1.06%) AppManager
7 1 (1.06%) Puppet
Vendors
1 49 (52.13%) Microsoft
2 12 (12.77%) VMware
3 11 (11.70%) Citrix
3 11 (11.70%) ServiceNow
4 5 (5.32%) Qualys
5 3 (3.19%) Apple
5 3 (3.19%) Cisco
5 3 (3.19%) CrowdStrike
5 3 (3.19%) Fortinet
5 3 (3.19%) Oracle
5 3 (3.19%) SAP
6 2 (2.13%) Avaya
6 2 (2.13%) Logitech
6 2 (2.13%) NetApp
7 1 (1.06%) Bloomberg
7 1 (1.06%) Fujitsu
7 1 (1.06%) Genesys
7 1 (1.06%) HP
7 1 (1.06%) Ivanti
7 1 (1.06%) Reuters
75 2nd Line Support Engineer jobs Nationwide