Service Management Contracts in England

Service Management
UK > England

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 2 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
2 Jun 2024
Same period 2023 Same period 2022
Rank 87 86 109
Rank change year-on-year -1 +23 +30
Contract jobs citing Service Management 922 1,334 1,794
As % of all contract jobs advertised in England 2.50% 2.79% 2.54%
As % of the Processes & Methodologies category 2.91% 3.11% 2.79%
Number of daily rates quoted 627 982 1,244
10th Percentile £272 £250 £202
25th Percentile £425 £410 £405
Median daily rate (50th Percentile) £522 £520 £525
Median % change year-on-year +0.38% -0.95% +10.53%
75th Percentile £608 £645 £625
90th Percentile £700 £743 £700
UK median daily rate £525 £510 £525
% change year-on-year +2.94% -2.86% +10.53%
Number of hourly rates quoted 16 27 70
10th Percentile £12.53 £17.00 £11.36
25th Percentile £14.91 £17.99 £13.73
Median hourly rate £17.50 £35.25 £19.83
Median % change year-on-year -50.35% +77.74% -14.37%
75th Percentile £26.63 £65.00 £28.38
90th Percentile £28.75 £124.00 £55.10
UK median hourly rate £18.36 £35.25 £20.00
% change year-on-year -47.91% +76.25% -14.62%

All Process and Methodology Skills
England

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 31,636 42,957 64,216
As % of all contract IT jobs advertised in England 85.67% 89.97% 90.85%
Number of daily rates quoted 20,638 30,177 45,793
10th Percentile £300 £325 £338
25th Percentile £413 £444 £431
Median daily rate (50th Percentile) £525 £550 £545
Median % change year-on-year -4.55% +0.92% +9.00%
75th Percentile £650 £675 £650
90th Percentile £750 £769 £750
UK median daily rate £525 £550 £538
% change year-on-year -4.55% +2.33% +7.50%
Number of hourly rates quoted 2,325 1,518 1,713
10th Percentile £12.85 £10.63 £12.50
25th Percentile £16.00 £15.66 £15.25
Median hourly rate £37.50 £37.15 £25.00
Median % change year-on-year +0.94% +48.60% +11.11%
75th Percentile £61.30 £65.00 £49.41
90th Percentile £72.50 £75.50 £65.00
UK median hourly rate £36.50 £36.00 £25.68
% change year-on-year +1.39% +40.19% +9.70%

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Service Management in England.

Daily rate trend for Service Management in England

Service Management
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Management in England over the 6 months to 2 June 2024.

Daily rate histogram for Service Management in England

Service Management
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Service Management in England.

Hourly rate trend for Service Management in England

Service Management
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Management in England over the 6 months to 2 June 2024.

Hourly rate histogram for Service Management in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the England region over the 6 months to 2 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London -19 324 £500 -4.76% 134
North of England +40 174 £500 +8.11% 63
South East -17 154 £578 +20.31% 69
South West +17 144 £500 -9.09% 52
North West +25 86 £493 +3.79% 37
Yorkshire +31 78 £550 +22.22% 20
Midlands +2 58 £459 -12.62% 62
East of England -15 48 £525 +90.91% 25
West Midlands -6 31 £450 - 40
East Midlands +5 26 £480 -18.30% 22
North East +13 10 £463 +49.19% 11
Service Management
UK

Service Management
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 61 (6.62%) Confluence
2 55 (5.97%) SharePoint
3 42 (4.56%) Microsoft Exchange
4 29 (3.15%) SharePoint Server
5 9 (0.98%) CMS
6 3 (0.33%) Adobe Experience Manager
6 3 (0.33%) Skype for Business
7 2 (0.22%) Exchange Server 2007
7 2 (0.22%) Exchange Server 2010
8 1 (0.11%) Apache
8 1 (0.11%) IBM HTTP Server
8 1 (0.11%) IIS
8 1 (0.11%) Tomcat
8 1 (0.11%) WebSphere
8 1 (0.11%) WebSphere Application Server
8 1 (0.11%) WebSphere Portal
Applications
1 55 (5.97%) Microsoft Office
2 31 (3.36%) Microsoft Excel
3 13 (1.41%) Microsoft PowerPoint
4 7 (0.76%) Microsoft Project
4 7 (0.76%) MS Visio
5 4 (0.43%) Spreadsheet
6 3 (0.33%) Chatbot
7 2 (0.22%) Gliffy
Business Applications
1 30 (3.25%) Remedy ITSM
2 10 (1.08%) SAP S/4HANA
3 6 (0.65%) SAP ERP
4 4 (0.43%) Maximo
5 3 (0.33%) Remedy AR System
5 3 (0.33%) Shopify
6 2 (0.22%) Relativity
6 2 (0.22%) SystmOne
6 2 (0.22%) Veritas eDiscovery
7 1 (0.11%) Cloudability
7 1 (0.11%) SAP HCM
7 1 (0.11%) Sparx Enterprise Architect
Cloud Services
1 159 (17.25%) Azure
2 78 (8.46%) Microsoft 365
3 55 (5.97%) AWS
4 54 (5.86%) Power Platform
5 33 (3.58%) SaaS
6 30 (3.25%) Azure Stack
7 29 (3.15%) Entra ID
8 24 (2.60%) GCP
9 22 (2.39%) Azure Monitor
10 20 (2.17%) Azure Storage
11 19 (2.06%) Azure DevOps
12 14 (1.52%) IaaS
12 14 (1.52%) PaaS
13 11 (1.19%) Serverless
14 8 (0.87%) OneDrive
14 8 (0.87%) PowerApps
15 7 (0.76%) Amazon EC2
15 7 (0.76%) Amazon S3
15 7 (0.76%) AWS Lambda
15 7 (0.76%) OpenShift
Communications & Networking
1 69 (7.48%) Firewall
2 32 (3.47%) DNS
3 31 (3.36%) DHCP
4 29 (3.15%) BGP
5 15 (1.63%) WAN
6 14 (1.52%) LAN
6 14 (1.52%) Network Security
7 12 (1.30%) VPN
8 10 (1.08%) HTTPS
9 8 (0.87%) Skype
9 8 (0.87%) Wireless
10 6 (0.65%) AMQP
10 6 (0.65%) Cisco ASA
10 6 (0.65%) Cisco ISE
10 6 (0.65%) SAN
10 6 (0.65%) VSAN
11 4 (0.43%) TCP/IP
12 3 (0.33%) BIG-IP
12 3 (0.33%) SMTP
13 2 (0.22%) VoIP
Database & Business Intelligence
1 49 (5.31%) Power BI
2 15 (1.63%) Big Data
2 15 (1.63%) Relational Database
3 13 (1.41%) SQL Server
4 12 (1.30%) Tableau
5 10 (1.08%) Data Lake
6 8 (0.87%) MySQL
7 7 (0.76%) Amazon RDS
7 7 (0.76%) InfluxDB
8 5 (0.54%) Data Mining
8 5 (0.54%) GIS
8 5 (0.54%) Tableau Server
9 4 (0.43%) Azure SQL Database
9 4 (0.43%) Oracle Reports
9 4 (0.43%) Qlik Sense
10 3 (0.33%) Metadata
10 3 (0.33%) PostgreSQL
10 3 (0.33%) SAP HANA
11 2 (0.22%) Flink
11 2 (0.22%) SQL Server Integration Services
Development Applications
1 75 (8.13%) JIRA
2 8 (0.87%) Sonatype Nexus
3 7 (0.76%) Jenkins
3 7 (0.76%) Robot Framework
4 5 (0.54%) Git
5 3 (0.33%) Maven
6 2 (0.22%) HP UFT
6 2 (0.22%) Hudson
6 2 (0.22%) LoadRunner
6 2 (0.22%) Visual Studio
7 1 (0.11%) GitLab
7 1 (0.11%) IBM UrbanCode
7 1 (0.11%) Selenium
7 1 (0.11%) SonarQube
7 1 (0.11%) Team Foundation Server
7 1 (0.11%) TestRail
General
1 326 (35.36%) Social Skills
2 138 (14.97%) Finance
3 120 (13.02%) Public Sector
4 105 (11.39%) Analytical Skills
5 52 (5.64%) Banking
6 29 (3.15%) Legal
7 28 (3.04%) Telecoms
8 26 (2.82%) Organisational Skills
8 26 (2.82%) Presentation Skills
9 19 (2.06%) Retail
10 15 (1.63%) Influencing Skills
11 14 (1.52%) Marketing
12 11 (1.19%) Law
12 11 (1.19%) Military
13 10 (1.08%) Local Government
14 9 (0.98%) Manufacturing
15 6 (0.65%) Back Office
15 6 (0.65%) French Language
16 5 (0.54%) Documentation Skills
16 5 (0.54%) Electronics
Job Titles
1 166 (18.00%) Analyst
2 123 (13.34%) Architect
3 122 (13.23%) Service Manager
4 69 (7.48%) Service Architect
5 62 (6.72%) Service Analyst
6 47 (5.10%) Developer
7 43 (4.66%) Senior
8 42 (4.56%) Consultant
9 39 (4.23%) IT Manager
10 35 (3.80%) Business Analyst
10 35 (3.80%) Delivery Manager
10 35 (3.80%) Lead
10 35 (3.80%) Service Transition Manager
10 35 (3.80%) Support Engineer
10 35 (3.80%) Transition Manager
11 34 (3.69%) Support Analyst
12 32 (3.47%) IT Analyst
12 32 (3.47%) IT Services Manager
13 29 (3.15%) Service Desk Analyst
14 27 (2.93%) Incident Manager
Libraries, Frameworks & Software Standards
1 35 (3.80%) Web Services
2 21 (2.28%) ARM Templates
3 16 (1.74%) CSS
4 13 (1.41%) HTML
5 12 (1.30%) AngularJS
6 11 (1.19%) REST
7 10 (1.08%) Middleware
8 9 (0.98%) RabbitMQ
9 7 (0.76%) .NET
10 5 (0.54%) Flash
10 5 (0.54%) Twitter Bootstrap
11 4 (0.43%) J2EE
12 3 (0.33%) jQuery
12 3 (0.33%) Kafka
12 3 (0.33%) LDAP
12 3 (0.33%) Sass
12 3 (0.33%) SOAP
12 3 (0.33%) Spring
12 3 (0.33%) Spring MVC
12 3 (0.33%) VML
Miscellaneous
1 80 (8.68%) Management Information System
2 56 (6.07%) CMDB
3 43 (4.66%) PKI
4 31 (3.36%) Private Cloud
4 31 (3.36%) Self-Motivation
4 31 (3.36%) Virtual Team
5 22 (2.39%) Data Centre
6 17 (1.84%) Onboarding
7 14 (1.52%) Linux Command Line
8 13 (1.41%) Product Ownership
9 8 (0.87%) Clustering
10 6 (0.65%) NHS
10 6 (0.65%) Operational Technology
11 5 (0.54%) Enterprise Software
11 5 (0.54%) SCADA
12 4 (0.43%) Analytical Mindset
12 4 (0.43%) Driving Licence
12 4 (0.43%) Smartphone
13 3 (0.33%) Data Protection Act
13 3 (0.33%) FMCG
Operating Systems
1 143 (15.51%) Windows
2 65 (7.05%) Windows Server
3 64 (6.94%) Linux
4 44 (4.77%) Windows 10
4 44 (4.77%) Windows Server 2019
5 41 (4.45%) Windows Server 2016
6 21 (2.28%) Windows Server 2012
7 17 (1.84%) Windows NT
8 15 (1.63%) Apple iOS
9 14 (1.52%) Unix
10 4 (0.43%) Android
10 4 (0.43%) Mac OS
11 2 (0.22%) CentOS
11 2 (0.22%) Red Hat Enterprise Linux
11 2 (0.22%) VMS
11 2 (0.22%) Windows 7
12 1 (0.11%) Solaris
12 1 (0.11%) Windows Server 2008
12 1 (0.11%) zOS
Processes & Methodologies
1 493 (53.47%) ITIL
2 346 (37.53%) ITSM
3 188 (20.39%) Agile
4 147 (15.94%) Problem-Solving
5 129 (13.99%) Service Delivery
6 111 (12.04%) Change Management
6 111 (12.04%) Continuous Improvement
7 102 (11.06%) Customer Service
8 99 (10.74%) Problem Management
9 93 (10.09%) Incident Management
10 84 (9.11%) Project Management
11 82 (8.89%) Asset Management
12 81 (8.79%) Service Design
13 79 (8.57%) DevOps
14 72 (7.81%) Stakeholder Management
15 67 (7.27%) Configuration Management
16 66 (7.16%) Release Management
17 62 (6.72%) Business Intelligence
18 61 (6.62%) Analytics
19 60 (6.51%) Mentoring
Programming Languages
1 59 (6.40%) PowerShell
2 51 (5.53%) SQL
3 27 (2.93%) C#
4 26 (2.82%) Python
5 22 (2.39%) Bicep
5 22 (2.39%) VB
6 20 (2.17%) VBScript
7 17 (1.84%) JavaScript
8 13 (1.41%) Java
9 8 (0.87%) Swift
10 7 (0.76%) Go
11 6 (0.65%) Shell Script
12 5 (0.54%) PL/SQL
13 4 (0.43%) C
14 3 (0.33%) Bash
14 3 (0.33%) C++
15 2 (0.22%) Apex Code
15 2 (0.22%) VB.NET
15 2 (0.22%) VBA
16 1 (0.11%) T-SQL
Qualifications
1 395 (42.84%) Security Cleared
2 247 (26.79%) SC Cleared
3 171 (18.55%) DV Cleared
4 99 (10.74%) Degree
5 34 (3.69%) ITIL Certification
6 29 (3.15%) ITIL Foundation Certificate
7 25 (2.71%) Microsoft Certification
8 21 (2.28%) BPSS Clearance
9 18 (1.95%) Cisco Certification
10 16 (1.74%) Computer Science Degree
11 12 (1.30%) Master's Degree
12 11 (1.19%) AWS Certification
13 8 (0.87%) CCNA
13 8 (0.87%) MCSE
14 7 (0.76%) PMI Certification
15 6 (0.65%) CCNP
15 6 (0.65%) PMP
16 5 (0.54%) CCSA
16 5 (0.54%) JNCIA
16 5 (0.54%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 42 (4.56%) SLA
2 30 (3.25%) Government Security Classifications
2 30 (3.25%) QA
3 19 (2.06%) ISO/IEC 20000
4 17 (1.84%) ISO/IEC 27001
5 13 (1.41%) Data Quality
6 9 (0.98%) JSP 440
7 7 (0.76%) RMADS
8 5 (0.54%) Cyber Essentials
8 5 (0.54%) NIST
8 5 (0.54%) PMO
9 4 (0.43%) COBIT
9 4 (0.43%) GDPR
10 3 (0.33%) Accessibility
10 3 (0.33%) NCSC
10 3 (0.33%) Sarbanes-Oxley
11 2 (0.22%) GxP
11 2 (0.22%) ISO 22301
11 2 (0.22%) ISO 9001
12 1 (0.11%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 102 (11.06%) Active Directory
2 26 (2.82%) VMware Infrastructure
3 25 (2.71%) Virtual Desktop
4 21 (2.28%) Virtual Machines
5 17 (1.84%) Firmware
6 10 (1.08%) Docker
7 7 (0.76%) VMware NSX
8 6 (0.65%) VMware ESXi
9 5 (0.54%) Microsoft Virtual Server
9 5 (0.54%) Virtual Servers
9 5 (0.54%) vSphere
10 3 (0.33%) Hyper-V
11 1 (0.11%) BitLocker
11 1 (0.11%) NFS
11 1 (0.11%) XenDesktop
Systems Management
1 52 (5.64%) SCCM
2 44 (4.77%) SCOM
3 40 (4.34%) WSUS
4 32 (3.47%) Microsoft Intune
5 31 (3.36%) Kubernetes
6 28 (3.04%) Terraform
7 26 (2.82%) Ansible
8 23 (2.49%) Active Directory Federation Services
9 17 (1.84%) Sysprep
10 12 (1.30%) OPNET
11 10 (1.08%) Puppet
12 7 (0.76%) Grafana
12 7 (0.76%) Progress Chef
12 7 (0.76%) Prometheus
13 6 (0.65%) Docker Swarm
13 6 (0.65%) vCenter Server
14 4 (0.43%) Systems Management Server (SMS)
15 3 (0.33%) IBM BigFix
15 3 (0.33%) Single Sign-On
15 3 (0.33%) Tivoli
Vendors
1 206 (22.34%) Microsoft
2 162 (17.57%) ServiceNow
3 42 (4.56%) Atlassian
4 38 (4.12%) Remedy
5 26 (2.82%) SAP
5 26 (2.82%) VMware
6 20 (2.17%) Cisco
7 17 (1.84%) Google
8 15 (1.63%) BMC
8 15 (1.63%) Oracle
9 11 (1.19%) Dell
10 10 (1.08%) Apple
11 8 (0.87%) Okta
11 8 (0.87%) Salesforce
12 7 (0.76%) Cadence
12 7 (0.76%) CheckPoint
12 7 (0.76%) Juniper
13 6 (0.65%) Blue Coat
13 6 (0.65%) Citrix
13 6 (0.65%) Palo Alto