Support Analyst Contracts in England

Support Analyst
UK > England

The median Support Analyst daily rate in England is £225, according to job vacancies posted in the 6 months leading up to 12 June 2024.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 299 250 279
Rank change year-on-year -49 +29 +71
Contract jobs requiring a Support Analyst 266 489 695
As % of all contract jobs advertised in England 0.71% 1.04% 0.99%
As % of the Job Titles category 0.76% 1.10% 1.04%
Number of daily rates quoted 198 384 491
10th Percentile £158 £150 £140
25th Percentile £188 £200 £169
Median daily rate (50th Percentile) £225 £303 £250
Median % change year-on-year -25.62% +21.00% +17.65%
75th Percentile £365 £575 £398
90th Percentile £500 £700 £575
UK median daily rate £223 £275 £250
% change year-on-year -19.09% +10.00% +19.05%
Number of hourly rates quoted 23 39 60
10th Percentile £11.79 £14.19 £12.21
25th Percentile £19.11 £18.50 £15.19
Median hourly rate £21.50 £23.15 £18.04
Median % change year-on-year -7.13% +28.36% +6.97%
75th Percentile £23.75 £27.50 £23.06
90th Percentile - £31.40 £29.25
UK median hourly rate £21.00 £23.15 £17.54
% change year-on-year -9.29% +32.02% +7.91%

All Contract IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 34,808 44,443 66,953
% of contract IT jobs with a recognized job title 92.80% 94.49% 95.39%
Number of daily rates quoted 22,757 31,614 47,944
10th Percentile £288 £313 £313
25th Percentile £413 £425 £425
Median daily rate (50th Percentile) £525 £550 £535
Median % change year-on-year -4.55% +2.80% +7.00%
75th Percentile £638 £663 £650
90th Percentile £750 £763 £750
UK median daily rate £525 £538 £525
% change year-on-year -2.42% +2.48% +6.06%
Number of hourly rates quoted 2,654 1,321 1,753
10th Percentile £12.86 £14.36 £12.80
25th Percentile £16.30 £20.00 £15.90
Median hourly rate £39.50 £45.00 £24.00
Median % change year-on-year -12.22% +87.50% +14.01%
75th Percentile £62.50 £65.00 £49.25
90th Percentile £74.00 £77.50 £65.00
UK median hourly rate £37.50 £45.00 £25.00
% change year-on-year -16.67% +80.00% +16.28%

Support Analyst
Job Vacancy Trend in England

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Support Analyst in England

Support Analyst
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Support Analyst in England.

Daily rate trend for Support Analyst in England

Support Analyst
Daily Rate Histogram in England

Daily rate distribution for jobs citing Support Analyst in England over the 6 months to 12 June 2024.

Daily rate histogram for Support Analyst in England

Support Analyst
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Support Analyst in England.

Hourly rate trend for Support Analyst in England

Support Analyst
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Support Analyst in England over the 6 months to 12 June 2024.

Hourly rate histogram for Support Analyst in England

Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the England region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London -29 130 £325 -38.10% 49
South East -41 34 £170 -21.22% 33
North of England -23 32 £200 -15.34% 37
Midlands +24 31 £185 -1.99% 18
West Midlands +25 27 £185 -9.76% 8
South West +11 23 £225 +47.54% 19
East of England +3 18 £325 +62.50% 12
North West -10 15 £201 -19.50% 18
Yorkshire +1 12 £190 +5.56% 15
North East +7 5 £190 -20.00% 4
East Midlands +7 4 £210 +79.87% 10
Support Analyst
UK

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 12 June 2024, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Support Analyst in the job title.

1 103 (38.72%) Windows
2 99 (37.22%) Social Skills
3 95 (35.71%) Microsoft
4 67 (25.19%) Microsoft 365
5 63 (23.68%) Active Directory
5 63 (23.68%) ITIL
6 60 (22.56%) Customer Service
7 54 (20.30%) Microsoft Office
8 48 (18.05%) Windows 10
9 43 (16.17%) Finance
10 35 (13.16%) Service Management
11 34 (12.78%) Problem-Solving
12 33 (12.41%) Azure
13 31 (11.65%) SQL
14 26 (9.77%) Security Cleared
14 26 (9.77%) ServiceNow
15 23 (8.65%) SC Cleared
16 21 (7.89%) Incident Management
16 21 (7.89%) Python
16 21 (7.89%) Analytical Skills
17 20 (7.52%) Linux
17 20 (7.52%) ITSM
18 19 (7.14%) Asset Management
18 19 (7.14%) Risk Management
19 18 (6.77%) Microsoft Intune
20 17 (6.39%) Windows Server
20 17 (6.39%) Front Office
20 17 (6.39%) Apple
20 17 (6.39%) Banking
21 16 (6.02%) Back Office

Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (5.26%) CMS
2 11 (4.14%) Microsoft Exchange
3 6 (2.26%) SharePoint
4 4 (1.50%) Skype for Business
5 2 (0.75%) Apache
5 2 (0.75%) Appian
5 2 (0.75%) Confluence
Applications
1 54 (20.30%) Microsoft Office
2 15 (5.64%) Microsoft Excel
3 14 (5.26%) MS Visio
4 5 (1.88%) Spreadsheet
5 4 (1.50%) Microsoft PowerPoint
6 1 (0.38%) AutoCAD
Business Applications
1 6 (2.26%) Markit EDM
1 6 (2.26%) thinkFolio
2 5 (1.88%) Odoo
3 3 (1.13%) SAP S/4HANA
4 2 (0.75%) Dynamics CRM
4 2 (0.75%) Endur
4 2 (0.75%) Oracle EBS
4 2 (0.75%) Oracle EBS R12
4 2 (0.75%) Oracle Procure-to-Pay
5 1 (0.38%) Academy Housing
5 1 (0.38%) FLEXCUBE
5 1 (0.38%) IBM Planning Analytics
5 1 (0.38%) JDE EnterpriseOne
5 1 (0.38%) Maximo
5 1 (0.38%) Misys Opics
5 1 (0.38%) Oracle BPM
5 1 (0.38%) Oracle General Ledger
5 1 (0.38%) Oracle iProcurement
5 1 (0.38%) Oracle Payables
5 1 (0.38%) Oracle Receivables
Cloud Services
1 67 (25.19%) Microsoft 365
2 33 (12.41%) Azure
3 8 (3.01%) Google Workspace
4 6 (2.26%) Entra ID
5 5 (1.88%) OneDrive
6 3 (1.13%) Dynamics 365
7 2 (0.75%) AWS
7 2 (0.75%) Cloud Computing
7 2 (0.75%) OCI
7 2 (0.75%) Power Platform
8 1 (0.38%) Asana
8 1 (0.38%) Power Automate
8 1 (0.38%) PowerApps
8 1 (0.38%) SaaS
8 1 (0.38%) Slack
8 1 (0.38%) WhatsApp
8 1 (0.38%) Yammer
Communications & Networking
1 8 (3.01%) Firewall
1 8 (3.01%) VPN
1 8 (3.01%) Wireless
2 6 (2.26%) LAN
2 6 (2.26%) WAN
3 5 (1.88%) DNS
3 5 (1.88%) Internet
3 5 (1.88%) Wi-Fi
4 4 (1.50%) DHCP
4 4 (1.50%) Remote Desktop
4 4 (1.50%) Skype
4 4 (1.50%) TCP/IP
5 2 (0.75%) Bluetooth
5 2 (0.75%) Intranet
5 2 (0.75%) VoIP
6 1 (0.38%) HTTP
6 1 (0.38%) IP Telephony
6 1 (0.38%) VLAN
Database & Business Intelligence
1 10 (3.76%) Relational Database
2 7 (2.63%) SQL Server
3 3 (1.13%) Data Vault
3 3 (1.13%) NonStop SQL
4 2 (0.75%) Oracle Reports
4 2 (0.75%) PostgreSQL
4 2 (0.75%) Power BI
5 1 (0.38%) BusinessObjects
5 1 (0.38%) Crystal Reports
5 1 (0.38%) Data Warehouse
5 1 (0.38%) GIS
5 1 (0.38%) RDBMS
5 1 (0.38%) SAP BW
5 1 (0.38%) SQL Server Reporting Services
Development Applications
1 9 (3.38%) JIRA
2 2 (0.75%) Git
3 1 (0.38%) SQL Server Management Studio (SSMS)
3 1 (0.38%) Toad
General
1 99 (37.22%) Social Skills
2 43 (16.17%) Finance
3 21 (7.89%) Analytical Skills
4 17 (6.39%) Banking
4 17 (6.39%) Front Office
5 16 (6.02%) Back Office
6 12 (4.51%) Public Sector
7 10 (3.76%) Investment Banking
8 8 (3.01%) Local Government
9 6 (2.26%) Law
10 5 (1.88%) Inclusion and Diversity
10 5 (1.88%) Organisational Skills
11 4 (1.50%) Billing
11 4 (1.50%) Pharmaceutical
11 4 (1.50%) Presentation Skills
11 4 (1.50%) Telecoms
12 3 (1.13%) German Language
13 2 (0.75%) Advertising
13 2 (0.75%) Legal
14 1 (0.38%) Manufacturing
Libraries, Frameworks & Software Standards
1 4 (1.50%) FIX Protocol
2 2 (0.75%) CSS
2 2 (0.75%) HTML
2 2 (0.75%) Middleware
2 2 (0.75%) XML
3 1 (0.38%) JSON
3 1 (0.38%) RESTful
3 1 (0.38%) SAML
Miscellaneous
1 9 (3.38%) Derivative
2 8 (3.01%) Driving Licence
2 8 (3.01%) iPhone
3 6 (2.26%) Equities
3 6 (2.26%) Management Information System
4 5 (1.88%) OTC Derivatives
4 5 (1.88%) SWIFT Messaging Network
5 4 (1.50%) Analytical Mindset
5 4 (1.50%) CMDB
5 4 (1.50%) EPoS
5 4 (1.50%) Fixed Income
5 4 (1.50%) Foreign Exchange (FX)
5 4 (1.50%) iPad
5 4 (1.50%) Self-Motivation
5 4 (1.50%) Video Conferencing
6 3 (1.13%) Data Protection Act
7 2 (0.75%) Chip and PIN
7 2 (0.75%) Clustering
7 2 (0.75%) PDA
7 2 (0.75%) SCADA
Operating Systems
1 103 (38.72%) Windows
2 48 (18.05%) Windows 10
3 20 (7.52%) Linux
4 17 (6.39%) Windows Server
5 15 (5.64%) Android
6 13 (4.89%) Apple iOS
7 10 (3.76%) Windows Server 2016
8 9 (3.38%) Mac OS
8 9 (3.38%) Windows Server 2012
9 5 (1.88%) Unix
9 5 (1.88%) Windows Server 2019
10 2 (0.75%) Windows Server 2008
11 1 (0.38%) Red Hat Enterprise Linux
11 1 (0.38%) Windows Phone
Processes & Methodologies
1 63 (23.68%) ITIL
2 60 (22.56%) Customer Service
3 35 (13.16%) Service Management
4 34 (12.78%) Problem-Solving
5 21 (7.89%) Incident Management
6 20 (7.52%) ITSM
7 19 (7.14%) Asset Management
7 19 (7.14%) Risk Management
8 15 (5.64%) Continuous Improvement
8 15 (5.64%) Project Management
9 11 (4.14%) Service Delivery
10 10 (3.76%) Data Management
10 10 (3.76%) Problem Management
11 9 (3.38%) Agile
11 9 (3.38%) ERP
11 9 (3.38%) Mobile Device Management
11 9 (3.38%) Proactive Monitoring
11 9 (3.38%) Waterfall
12 8 (3.01%) Batch Scheduling
12 8 (3.01%) Root Cause Analysis
Programming Languages
1 31 (11.65%) SQL
2 21 (7.89%) Python
3 12 (4.51%) PowerShell
4 8 (3.01%) Shell Script
5 2 (0.75%) Bash
5 2 (0.75%) C#
5 2 (0.75%) JavaScript
5 2 (0.75%) Perl
5 2 (0.75%) VBA
6 1 (0.38%) C
6 1 (0.38%) Java
6 1 (0.38%) PL/SQL
6 1 (0.38%) T-SQL
Qualifications
1 26 (9.77%) Security Cleared
2 23 (8.65%) SC Cleared
3 9 (3.38%) Degree
4 6 (2.26%) Cisco Certification
5 4 (1.50%) BPSS Clearance
5 4 (1.50%) DV Cleared
6 3 (1.13%) MCP
6 3 (1.13%) Microsoft Certification
7 2 (0.75%) (ISC)2 CCSP
7 2 (0.75%) A+ Certification
7 2 (0.75%) CCENT
7 2 (0.75%) CISSP
7 2 (0.75%) CRISC
7 2 (0.75%) DBS Check
8 1 (0.38%) ACCA
8 1 (0.38%) CIMA
8 1 (0.38%) ITIL Certification
8 1 (0.38%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 15 (5.64%) SLA
2 6 (2.26%) ISO/IEC 27001
3 4 (1.50%) Data Quality
4 3 (1.13%) Disclosure Scotland
4 3 (1.13%) PMO
5 1 (0.38%) ISO 15022
System Software
1 63 (23.68%) Active Directory
2 6 (2.26%) Firmware
2 6 (2.26%) Hyper-V
3 5 (1.88%) VMware Infrastructure
4 4 (1.50%) Virtual Desktop
5 2 (0.75%) Terminal Services
5 2 (0.75%) Virtual Machines
5 2 (0.75%) XenApp
5 2 (0.75%) XenDesktop
6 1 (0.38%) Virtual Servers
6 1 (0.38%) VMware Server
6 1 (0.38%) vSphere
Systems Management
1 18 (6.77%) Microsoft Intune
2 13 (4.89%) SCCM
3 7 (2.63%) Control-M
3 7 (2.63%) Grafana
3 7 (2.63%) ITRS Geneos
4 5 (1.88%) WSUS
5 4 (1.50%) Jamf Pro
6 3 (1.13%) Thomson Reuters DACS
7 2 (0.75%) Ansible
7 2 (0.75%) Microsoft Clustering
8 1 (0.38%) Single Sign-On
8 1 (0.38%) Systems Management Server (SMS)
Vendors
1 95 (35.71%) Microsoft
2 26 (9.77%) ServiceNow
3 17 (6.39%) Apple
4 12 (4.51%) Citrix
5 11 (4.14%) Oracle
6 9 (3.38%) SAP
7 8 (3.01%) Google
7 8 (3.01%) IBM
8 7 (2.63%) Dynatrace
9 6 (2.26%) Bloomberg
9 6 (2.26%) Cisco
9 6 (2.26%) VMware
10 5 (1.88%) Dell
10 5 (1.88%) Refinitiv
10 5 (1.88%) Veeam
11 4 (1.50%) Salesforce
11 4 (1.50%) Sybase
12 3 (1.13%) HP
12 3 (1.13%) Okta
13 2 (0.75%) BigPanda