Support Analyst Contracts in the West Midlands

Support Analyst
England > West Midlands

The median Support Analyst daily rate in the West Midlands is £190, according to job vacancies posted in the 6 months leading up to 15 November 2024.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
15 Nov 2024
Same period 2023 Same period 2022
Rank 99 104 136
Rank change year-on-year +5 +32 -24
Contract jobs requiring a Support Analyst 15 19 45
As % of all contract jobs advertised in the West Midlands 0.79% 0.97% 1.29%
As % of the Job Titles category 0.86% 1.02% 1.35%
Number of daily rates quoted 6 14 36
10th Percentile £123 £159 £147
25th Percentile £150 £168 £161
Median daily rate (50th Percentile) £190 £200 £195
Median % change year-on-year -5.00% +2.56% +7.59%
75th Percentile £200 £298 £265
90th Percentile £205 £464 £300
England median daily rate £250 £350 £250
% change year-on-year -28.57% +40.00% +17.65%
Number of hourly rates quoted 5 3 3
10th Percentile £21.10 £21.25 £18.30
25th Percentile £22.00 £23.13 £19.50
Median hourly rate £30.00 £27.50 £23.00
Median % change year-on-year +9.09% +19.57% +64.29%
75th Percentile £30.68 £28.75 £24.50
90th Percentile - - -
England median hourly rate £27.00 £19.00 £19.50
% change year-on-year +42.11% -2.56% +15.66%

All Contract IT Job Vacancies
West Midlands

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the West Midlands with a recognized job title 1,754 1,854 3,328
% of contract IT jobs with a recognized job title 92.76% 94.21% 95.36%
Number of daily rates quoted 1,109 1,275 2,335
10th Percentile £213 £220 £213
25th Percentile £387 £375 £375
Median daily rate (50th Percentile) £500 £475 £495
Median % change year-on-year +5.26% -4.04% +10.00%
75th Percentile £613 £588 £575
90th Percentile £701 £688 £650
England median daily rate £525 £535 £550
% change year-on-year -1.87% -2.73% +7.32%
Number of hourly rates quoted 64 66 57
10th Percentile £12.56 £15.38 £12.41
25th Percentile £14.36 £17.31 £14.50
Median hourly rate £23.71 £22.20 £17.72
Median % change year-on-year +6.83% +25.25% +12.83%
75th Percentile £32.26 £34.50 £22.76
90th Percentile £41.13 £67.50 £41.66
England median hourly rate £40.00 £45.00 £30.00
% change year-on-year -11.11% +50.00% +50.00%

Support Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for Support Analyst in the West Midlands

Support Analyst
Contractor Daily Rate Trend in the West Midlands

3-month moving average daily rate quoted in jobs citing Support Analyst in the West Midlands.

Daily rate trend for Support Analyst in the West Midlands

Support Analyst
Contractor Hourly Rate Trend in the West Midlands

3-month moving average hourly rates quoted in jobs citing Support Analyst in the West Midlands.

Hourly rate trend for Support Analyst in the West Midlands

Support Analyst
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the West Midlands region over the 6 months to 15 November 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Birmingham +10 7 £205 -18.00% 6
Coventry +14 2 £161 +51.76%
Walsall - 2 - -
Staffordshire +8 1 £200 -52.94% 5
Warwickshire -12 1 - - 1
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the West Midlands

For the 6 months to 15 November 2024, Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the West Midlands region featuring Support Analyst in the job title.

1 12 (80.00%) Customer Service
2 7 (46.67%) Windows
2 7 (46.67%) Microsoft
3 6 (40.00%) Microsoft 365
4 5 (33.33%) ServiceNow
4 5 (33.33%) Social Skills
5 4 (26.67%) Problem-Solving
5 4 (26.67%) Driving Licence
5 4 (26.67%) Windows 10
5 4 (26.67%) Active Directory
5 4 (26.67%) ITIL
5 4 (26.67%) Service Management
6 3 (20.00%) ITSM
6 3 (20.00%) Apple
6 3 (20.00%) Workflow
6 3 (20.00%) Analytical Skills
6 3 (20.00%) Data Analysis
7 2 (13.33%) Presentation Skills
7 2 (13.33%) GDPR
7 2 (13.33%) Asset Management
7 2 (13.33%) Incident Management
7 2 (13.33%) Configuration Management
7 2 (13.33%) Management Information System
7 2 (13.33%) VPN
8 1 (6.67%) LAN
8 1 (6.67%) VoIP
8 1 (6.67%) Citrix
8 1 (6.67%) Microsoft Certification
8 1 (6.67%) Avaya
8 1 (6.67%) Mac OS X

Support Analyst Skill Set
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 6 (40.00%) Microsoft 365
2 1 (6.67%) Azure
2 1 (6.67%) Entra ID
Communications & Networking
1 2 (13.33%) VPN
2 1 (6.67%) LAN
2 1 (6.67%) VoIP
2 1 (6.67%) Wi-Fi
General
1 5 (33.33%) Social Skills
2 3 (20.00%) Analytical Skills
3 2 (13.33%) Presentation Skills
4 1 (6.67%) Back Office
Miscellaneous
1 4 (26.67%) Driving Licence
2 2 (13.33%) Management Information System
3 1 (6.67%) Data Protection Act
3 1 (6.67%) Smartphone
Operating Systems
1 7 (46.67%) Windows
2 4 (26.67%) Windows 10
3 1 (6.67%) Mac OS X
Processes & Methodologies
1 12 (80.00%) Customer Service
2 4 (26.67%) ITIL
2 4 (26.67%) Problem-Solving
2 4 (26.67%) Service Management
3 3 (20.00%) Data Analysis
3 3 (20.00%) ITSM
3 3 (20.00%) Workflow
4 2 (13.33%) Asset Management
4 2 (13.33%) Configuration Management
4 2 (13.33%) Incident Management
5 1 (6.67%) Data Protection
5 1 (6.67%) Knowledge Management
5 1 (6.67%) Root Cause Analysis
Qualifications
1 1 (6.67%) Degree
1 1 (6.67%) Microsoft Certification
Quality Assurance & Compliance
1 2 (13.33%) GDPR
System Software
1 4 (26.67%) Active Directory
Vendors
1 7 (46.67%) Microsoft
2 5 (33.33%) ServiceNow
3 3 (20.00%) Apple
4 1 (6.67%) Avaya
4 1 (6.67%) Citrix