SLA Contracts in England

Service Level Agreement (SLA)
UK > England

The table below provides summary statistics for contract job vacancies advertised in England requiring SLA skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited SLA over the 6 months leading up to 12 June 2024, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024		 Same period 2023 Same period 2022
Rank 139 169 169
Rank change year-on-year +30 0 +24
Contract jobs citing SLA 628 730 1,191
As % of all contract jobs advertised in England 1.67% 1.55% 1.70%
As % of the Quality Assurance & Compliance category 12.39% 11.48% 13.00%
Number of daily rates quoted 297 402 762
10th Percentile £156 £136 £131
25th Percentile £215 £190 £183
Median daily rate (50th Percentile) £340 £298 £325
Median % change year-on-year +14.29% -8.46% -13.33%
75th Percentile £488 £485 £506
90th Percentile £578 £600 £625
UK median daily rate £340 £298 £360
% change year-on-year +14.29% -17.36% -10.00%
Number of hourly rates quoted 80 62 88
10th Percentile £11.07 £12.55 £10.77
25th Percentile £12.75 £14.00 £12.50
Median hourly rate £14.60 £18.36 £16.50
Median % change year-on-year -20.49% +11.29% +21.75%
75th Percentile £23.80 £33.31 £20.00
90th Percentile £32.85 £44.50 £29.88
UK median hourly rate £14.97 £18.50 £16.50
% change year-on-year -19.08% +12.12% +21.75%

All Quality Assurance and Compliance Skills
England

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring quality assurance or compliance skills in England.

Contract vacancies with a requirement for quality assurance or compliance skills 5,067 6,357 9,159
As % of all contract IT jobs advertised in England 13.51% 13.52% 13.05%
Number of daily rates quoted 3,193 4,313 6,338
10th Percentile £300 £300 £290
25th Percentile £406 £413 £408
Median daily rate (50th Percentile) £525 £525 £525
Median % change year-on-year - - +10.53%
75th Percentile £638 £650 £638
90th Percentile £750 £760 £738
UK median daily rate £510 £525 £515
% change year-on-year -2.86% +1.94% +8.42%
Number of hourly rates quoted 382 229 265
10th Percentile £10.95 £15.17 £12.56
25th Percentile £12.88 £20.50 £17.00
Median hourly rate £24.18 £42.50 £27.50
Median % change year-on-year -43.11% +54.55% +33.92%
75th Percentile £51.31 £65.00 £49.25
90th Percentile £70.00 £80.00 £69.40
UK median hourly rate £23.80 £37.75 £27.73
% change year-on-year -36.95% +36.13% +32.05%

SLA
Job Vacancy Trend in England

Job postings citing SLA as a proportion of all IT jobs advertised in England.

Job vacancy trend for SLA in England

SLA
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing SLA in England.

Daily rate trend for SLA in England

SLA
Daily Rate Histogram in England

Daily rate distribution for jobs citing SLA in England over the 6 months to 12 June 2024.

Daily rate histogram for SLA in England

SLA
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing SLA in England.

Hourly rate trend for SLA in England

SLA
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing SLA in England over the 6 months to 12 June 2024.

Hourly rate histogram for SLA in England

SLA
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing SLA within the England region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
London +72 209 £400 +8.47% 79
South East -16 137 £295 +16.83% 78
North of England +5 121 £504 +52.15% 90
North West +33 94 £538 +19.44% 54
South West +32 67 £275 +29.41% 41
Midlands +18 62 £250 -23.08% 66
West Midlands +18 48 £245 -30.99% 49
Yorkshire -25 26 £450 +80.00% 26
East of England -42 22 £265 -3.64% 43
East Midlands +8 14 £270 -10.00% 17
North East +5 1 - - 10
SLA
UK

SLA
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (4.78%) Microsoft Exchange
2 19 (3.03%) SharePoint
3 6 (0.96%) IIS
3 6 (0.96%) Oracle Self-Service HR
3 6 (0.96%) Oracle Workflow
4 3 (0.48%) Adobe Experience Manager
4 3 (0.48%) Tomcat
5 2 (0.32%) Alfresco
5 2 (0.32%) Confluence
5 2 (0.32%) JBoss
5 2 (0.32%) OpenStack
6 1 (0.16%) Exchange Server 2007
6 1 (0.16%) Exchange Server 2010
6 1 (0.16%) Red Hat Fuse
6 1 (0.16%) Skype for Business
Applications
1 75 (11.94%) Microsoft Office
2 56 (8.92%) Microsoft Excel
3 24 (3.82%) Microsoft PowerPoint
4 9 (1.43%) MS Visio
5 6 (0.96%) Spreadsheet
6 3 (0.48%) Adobe Creative Suite
7 1 (0.16%) PTC Creo
7 1 (0.16%) SPSS
7 1 (0.16%) Windchill
Business Applications
1 7 (1.11%) SAP S/4HANA
2 6 (0.96%) Oracle HRMS
3 4 (0.64%) Remedy ITSM
4 3 (0.48%) NEC Housing
4 3 (0.48%) Shopify
5 2 (0.32%) Oracle General Ledger
5 2 (0.32%) Oracle Procure-to-Pay
6 1 (0.16%) Dynamics GP
6 1 (0.16%) Temenos T24
Cloud Services
1 106 (16.88%) Microsoft 365
2 48 (7.64%) Azure
3 33 (5.25%) AWS
3 33 (5.25%) Power Platform
4 15 (2.39%) Entra ID
5 12 (1.91%) SuccessFactors
6 9 (1.43%) OneDrive
7 7 (1.11%) Dynamics 365
7 7 (1.11%) GCP
7 7 (1.11%) IaaS
8 6 (0.96%) PaaS
8 6 (0.96%) SaaS
8 6 (0.96%) WhatsApp
9 5 (0.80%) Lucidchart
9 5 (0.80%) Power Automate
9 5 (0.80%) Serverless
10 4 (0.64%) IBM Blueworks
10 4 (0.64%) Mimecast
11 3 (0.48%) Amazon EKS
11 3 (0.48%) Azure Storage
Communications & Networking
1 49 (7.80%) LAN
2 47 (7.48%) VPN
3 36 (5.73%) Firewall
4 35 (5.57%) Wireless
5 30 (4.78%) WAN
6 16 (2.55%) Internet
6 16 (2.55%) Wi-Fi
7 15 (2.39%) SAN
8 12 (1.91%) MPLS
9 10 (1.59%) DNS
9 10 (1.59%) Remote Desktop
9 10 (1.59%) VoIP
10 9 (1.43%) BGP
10 9 (1.43%) IPsec
10 9 (1.43%) PSTN
10 9 (1.43%) TCP/IP
11 8 (1.27%) SD-WAN
12 7 (1.11%) Cisco Nexus
12 7 (1.11%) DWDM
13 6 (0.96%) DHCP
Database & Business Intelligence
1 19 (3.03%) Power BI
2 14 (2.23%) SQL Server
3 8 (1.27%) Data Warehouse
3 8 (1.27%) SQL Server Integration Services
4 7 (1.11%) SQL Server Reporting Services
5 6 (0.96%) Tableau
6 5 (0.80%) PostgreSQL
7 3 (0.48%) MySQL
8 2 (0.32%) Amazon RDS
8 2 (0.32%) Big Data
8 2 (0.32%) Data Lake
8 2 (0.32%) Data Mining
8 2 (0.32%) GIS
9 1 (0.16%) DTS
9 1 (0.16%) Elasticsearch
9 1 (0.16%) HDInsight
9 1 (0.16%) MongoDB
9 1 (0.16%) NoSQL
9 1 (0.16%) Relational Database
9 1 (0.16%) SQL Server Analysis Services
Development Applications
1 5 (0.80%) Git
2 4 (0.64%) Mocha
3 3 (0.48%) JIRA
3 3 (0.48%) Maven
4 1 (0.16%) Cypress.io
4 1 (0.16%) GoCD
4 1 (0.16%) Jenkins
4 1 (0.16%) JUnit
4 1 (0.16%) SQL Server Management Studio (SSMS)
4 1 (0.16%) Visual Studio
4 1 (0.16%) Yeoman
General
1 267 (42.52%) Social Skills
2 112 (17.83%) Finance
3 102 (16.24%) Analytical Skills
4 64 (10.19%) Public Sector
5 31 (4.94%) Telecoms
6 24 (3.82%) Marketing
7 23 (3.66%) Banking
8 22 (3.50%) Retail
9 20 (3.18%) Organisational Skills
10 16 (2.55%) Legal
11 14 (2.23%) Manufacturing
12 12 (1.91%) Police
13 10 (1.59%) Electronics
13 10 (1.59%) Financial Institution
14 9 (1.43%) Presentation Skills
15 7 (1.11%) French Language
15 7 (1.11%) Investment Banking
16 6 (0.96%) Advertising
16 6 (0.96%) Influencing Skills
16 6 (0.96%) Local Government
Job Titles
1 132 (21.02%) Analyst
2 82 (13.06%) Service Analyst
3 69 (10.99%) Service Desk Analyst
4 50 (7.96%) Support Engineer
5 45 (7.17%) Service Desk Agent
6 35 (5.57%) Lead
7 34 (5.41%) Network Engineer
8 28 (4.46%) 1st Line Support
8 28 (4.46%) IT Support
9 26 (4.14%) Architect
10 25 (3.98%) Service Manager
11 24 (3.82%) Senior
12 21 (3.34%) Delivery Manager
12 21 (3.34%) Technical Support
13 19 (3.03%) IT Engineer
14 17 (2.71%) 2nd Line Support
14 17 (2.71%) Desktop Support
15 16 (2.55%) Consultant
15 16 (2.55%) Service Delivery Manager
16 15 (2.39%) Support Analyst
Libraries, Frameworks & Software Standards
1 8 (1.27%) Web Services
2 6 (0.96%) .NET
3 5 (0.80%) Jest
3 5 (0.80%) Node.js
3 5 (0.80%) React
3 5 (0.80%) REST
3 5 (0.80%) XMPP
4 4 (0.64%) AngularJS
4 4 (0.64%) Redux
4 4 (0.64%) Spring
5 3 (0.48%) CSS
5 3 (0.48%) J2EE
5 3 (0.48%) jQuery
5 3 (0.48%) Ruby on Rails
5 3 (0.48%) Sass
5 3 (0.48%) Software Packaging
5 3 (0.48%) Spring Boot
5 3 (0.48%) Spring MVC
5 3 (0.48%) Twitter Bootstrap
5 3 (0.48%) VML
Miscellaneous
1 36 (5.73%) Management Information System
2 26 (4.14%) Data Centre
3 13 (2.07%) Self-Motivation
4 11 (1.75%) Distributed Systems
5 10 (1.59%) BYOD
6 9 (1.43%) Virtual Team
7 8 (1.27%) FMCG
8 7 (1.11%) Analytical Mindset
8 7 (1.11%) CMDB
8 7 (1.11%) Digital Signage
8 7 (1.11%) Driving Licence
8 7 (1.11%) Video Conferencing
9 6 (0.96%) Hedge funds
10 5 (0.80%) Data Protection Act
10 5 (0.80%) Onboarding
11 4 (0.64%) CCTV
11 4 (0.64%) PKI
11 4 (0.64%) Security Operations Centre
11 4 (0.64%) Security Posture
11 4 (0.64%) SWIFT Messaging Network
Operating Systems
1 172 (27.39%) Windows
2 76 (12.10%) Windows 10
3 31 (4.94%) Linux
4 29 (4.62%) Windows 7
5 28 (4.46%) Unix
6 23 (3.66%) Windows Server
7 18 (2.87%) Apple iOS
8 10 (1.59%) Mac OS
9 9 (1.43%) Android
10 3 (0.48%) Red Hat Enterprise Linux
10 3 (0.48%) Ubuntu
10 3 (0.48%) Windows Server 2012
11 2 (0.32%) Windows Server 2016
12 1 (0.16%) AIX
12 1 (0.16%) Mac OS X
12 1 (0.16%) Windows Server 2019
12 1 (0.16%) Windows XP
Processes & Methodologies
1 206 (32.80%) Problem-Solving
2 183 (29.14%) Customer Service
3 139 (22.13%) ITIL
4 98 (15.61%) Service Delivery
5 58 (9.24%) Agile
6 53 (8.44%) Continuous Improvement
7 45 (7.17%) ITSM
8 44 (7.01%) Customer Requirements
8 44 (7.01%) Incident Management
9 43 (6.85%) Time Management
10 40 (6.37%) Change Management
11 38 (6.05%) Service Management
11 38 (6.05%) Stakeholder Management
12 35 (5.57%) Problem Management
13 32 (5.10%) Business Intelligence
14 30 (4.78%) Customer Experience
15 29 (4.62%) Workflow
16 28 (4.46%) Business Case
16 28 (4.46%) Coaching
17 23 (3.66%) DevOps
Programming Languages
1 44 (7.01%) SQL
2 26 (4.14%) PowerShell
3 15 (2.39%) Java
4 9 (1.43%) Python
5 7 (1.11%) JavaScript
5 7 (1.11%) T-SQL
6 6 (0.96%) C#
7 4 (0.64%) Kusto Query Language
7 4 (0.64%) Search Processing Language
8 3 (0.48%) C++
8 3 (0.48%) Ruby
8 3 (0.48%) VB.NET
9 2 (0.32%) VBScript
10 1 (0.16%) R
10 1 (0.16%) TypeScript
Qualifications
1 181 (28.82%) Security Cleared
2 115 (18.31%) SC Cleared
3 58 (9.24%) Degree
4 50 (7.96%) DV Cleared
5 35 (5.57%) Cisco Certification
6 24 (3.82%) BPSS Clearance
6 24 (3.82%) CCNP
7 23 (3.66%) CCNA
8 15 (2.39%) ITIL Certification
9 12 (1.91%) Microsoft Certification
10 9 (1.43%) Computer Science Degree
11 8 (1.27%) MCSE
12 6 (0.96%) CCSA
13 5 (0.80%) JNCIA
14 4 (0.64%) MCSA
15 3 (0.48%) BC Cleared
15 3 (0.48%) JNCIS
16 2 (0.32%) Dell Certification
16 2 (0.32%) Master's Degree
16 2 (0.32%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 15 (2.39%) QA
2 9 (1.43%) Data Quality
2 9 (1.43%) Disclosure Scotland
3 5 (0.80%) GDPR
4 4 (0.64%) ISO/IEC 20000
4 4 (0.64%) NIST
5 3 (0.48%) Accessibility
5 3 (0.48%) ISO 9001
6 2 (0.32%) Actionable Recommendations
7 1 (0.16%) Cyber Essentials
7 1 (0.16%) ISO/IEC 27001
System Software
1 94 (14.97%) Active Directory
2 26 (4.14%) VMware Infrastructure
3 15 (2.39%) Hyper-V
4 10 (1.59%) Firmware
5 9 (1.43%) Virtual Machines
6 5 (0.80%) Virtual Desktop
6 5 (0.80%) vSphere
7 4 (0.64%) BitLocker
8 3 (0.48%) Microsoft App-V
9 1 (0.16%) Docker
9 1 (0.16%) KVM
9 1 (0.16%) Microsoft Virtual Server
9 1 (0.16%) vCloud
9 1 (0.16%) Virtual Servers
9 1 (0.16%) VMware ESXi
Systems Management
1 44 (7.01%) SCCM
2 21 (3.34%) Microsoft Intune
3 6 (0.96%) Kubernetes
4 5 (0.80%) AirWatch
4 5 (0.80%) SCOM
4 5 (0.80%) WSUS
5 4 (0.64%) Active Directory Federation Services
5 4 (0.64%) Ansible
5 4 (0.64%) WhatsUp Gold
6 3 (0.48%) NetBackup
6 3 (0.48%) SCVMM
6 3 (0.48%) VxRail
7 2 (0.32%) Jamf Pro
7 2 (0.32%) Progress Chef
7 2 (0.32%) Puppet
7 2 (0.32%) Salt
7 2 (0.32%) Single Sign-On
7 2 (0.32%) Systems Management Server (SMS)
7 2 (0.32%) SysTrack
8 1 (0.16%) Avamar
Vendors
1 205 (32.64%) Microsoft
2 81 (12.90%) ServiceNow
3 44 (7.01%) Cisco
4 36 (5.73%) SAP
5 34 (5.41%) VMware
6 22 (3.50%) HP
7 17 (2.71%) Juniper
8 15 (2.39%) Apple
8 15 (2.39%) Citrix
8 15 (2.39%) Dell
9 12 (1.91%) Cadence
9 12 (1.91%) F5
9 12 (1.91%) Oracle
10 11 (1.75%) BT
11 10 (1.59%) Palo Alto
12 9 (1.43%) Avaya
12 9 (1.43%) CheckPoint
12 9 (1.43%) Infoblox
13 8 (1.27%) Blue Coat
13 8 (1.27%) Remedy
470 SLA jobs Nationwide